Response from On-Site Techs
First of all, we are thankful (Member name removed) chose On-Site Techs to service his computer needs. Briefly stated, (Member name removed) had On-Site Techs out to migrate him from his old Mac to his new Windows/PC laptop. He was pleased with the service at the time we left. However, shortly after the service, and in an unrelated event, the 'brand new' laptop crashed and he had to return it to the manufacturer for a new hard drive. After he received it back, it was like new but needed all our services to be performed again. (Member name removed) called us about the crash and we offered to perform our services again at little or no charge, but he declined our offer. We can certainly understand his feeling bad over the situation. In such non-win-win situations we always try to go the extra mile in taking care of our customers. We hope the reader will see the majority of our reviews show this. Technician's Notes: Our records show that (Member name removed) had us out December 1st 2012. (We would be glad to provide documentation). Records show the tech arrived right on time at 10:00 AM and departed at 2:20 PM. The technician's hand written notes are as follows: “Data Transfer. Setup of email, data, contacts & iTunes. Took lunch, approximately 30 min. Set WiFi password. Setup printers.” The music was larger than usual and took more time to transfer – thus the use of lunch time (time not charged) to allow the data to transfer. The tech was on-site approximately 3 hours and 50 minutes (excluding 30 min. for lunch). The customer was charged 3 hours and 45 minutes (rounded down to the nearest dollar).