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On-Site Techs

Computer Repair, Computer Training, TV Antenna

About us

ON-SITE COMPUTER REPAIR AND SERVICE. Going Beyond the Expected. That's what we're all about at On-Site Techs. With over 23 years of experience, On-Site Techs is a quality computer repair and service company serving the greater San Diego area. Est 2005. On-Site Techs provides solutions. Plain and simple. Unlike the "big guys" we don't just stop at the first step and leave you hanging. We want to make your life easier by providing professional, skilled technical services at affordable rates. Services include (but are not limited to) laptop repairs and upgrades, data recovery, virus and/or malware removal, PC or Mac repair, and much more.

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

On-Site Techs offers a broad array of services. ✦Laptop Repair ✦Home and Office Networking ✦PC and Mac Upgrades ✦Computer Maintenance and Updates ✦Remote Support ✦Fix Security Issues ✦Setup and Update Anti-Virus ✦Fix Software Problems ✦Update and Upgrade Software ✦Computer Delivery & Setup ✦Computer and Software Tutoring

Amenities

Senior Discount

$10

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.9138 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
4%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 126-138 of 138 reviews

GLENN G.
02/2014
5.0
computer repair
  + -1 more
.
Description of Work: Removed duplication of files on MAC. Set up Parallels on MAC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Roya K.
02/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BARBARA P.
01/2014
5.0
computer repair, tv antenna
  + 0 more
.
Description of Work: We purchased a new smart tv and the installers weren't able to get the new tv to communicate (wirelessly) with our modem. On Site came to our house within 24 hours and got everything working together in a little over an hour. Would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Josie R.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: John is fantastic. Extremely professional. Immediate telephone call-back, same day appointment, showed up exactly when he said he would. Got busy immediately, solved the problem, made some recommendations, and left. I've used him twice and each time was amazing. I would definitely call him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Lloyd F.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: The hard drive on my computer crashed and John got it working again in less than an hour and then gave me good advise about buying a new computer which I did.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Steven B.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: I used On-Site Techs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Lidia L.
08/2013
4.0
computer repair
  + -1 more
unknown
Description of Work: I called him to have work done for my computer, but I never got a call back within the time frame that I needed him. He did call me back, but my needs were already fixed.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dennis T.
06/2013
5.0
computer repair
  + -1 more
very well
Description of Work: fixed a noisy fan & cleaned tower, fixed a number of internet bugs with browsers & helped me use my e-mail more efficiently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Donald S.
05/2013
4.0
computer repair
  + -1 more
tech did everything requested
Description of Work: set up computer

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

Response from On-Site Techs
First of all, we are thankful (Member name removed) chose On-Site Techs to service his computer needs. Briefly stated, (Member name removed) had On-Site Techs out to migrate him from his old Mac to his new Windows/PC laptop. He was pleased with the service at the time we left. However, shortly after the service, and in an unrelated event, the 'brand new' laptop crashed and he had to return it to the manufacturer for a new hard drive. After he received it back, it was like new but needed all our services to be performed again. (Member name removed) called us about the crash and we offered to perform our services again at little or no charge, but he declined our offer. We can certainly understand his feeling bad over the situation. In such non-win-win situations we always try to go the extra mile in taking care of our customers. We hope the reader will see the majority of our reviews show this. Technician's Notes: Our records show that (Member name removed) had us out December 1st 2012. (We would be glad to provide documentation). Records show the tech arrived right on time at 10:00 AM and departed at 2:20 PM. The technician's hand written notes are as follows: “Data Transfer. Setup of email, data, contacts & iTunes. Took lunch, approximately 30 min. Set WiFi password. Setup printers.” The music was larger than usual and took more time to transfer – thus the use of lunch time (time not charged) to allow the data to transfer. The tech was on-site approximately 3 hours and 50 minutes (excluding 30 min. for lunch). The customer was charged 3 hours and 45 minutes (rounded down to the nearest dollar).

Gordon M.
11/2012
5.0
computer repair
  + -1 more
unknown
Description of Work: John Airy was very professional and extremely competent working with computers. He quickly pulled data out of a crashed hard drive and also helped me fix several problems I had been having with my laptop. He additionally gave some good recommendations on data backup and virus programs. Very impressive guy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$90

Joy K.
06/2012
5.0
computer repair
  + -1 more
Very happy with service
Description of Work: On-time, professional, experienced, fast, good listener, quality work.....etc. I have hired computer technicians over the past 20 years in both residential and commercial jobs. This company is top-notch.A big-box store told me I needed a new hard drive and new anti-virus software. The experienced technician found the problem was software related, fixed it in minutes and I did not have to buy products.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

ANN S.
02/2012
5.0
computer repair
  + -1 more
Excellent! See above.
Description of Work: John was excellent! I was looking for an analysis of my systems and I wanted them to communicate seamlessly. John made a quick and thorough assessment of the challenges and systematically solved each problem. I am very satisfied and plan to use him again. He has excellent analytical skills and was definitely worth it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Tyson I.
12/2010
5.0
computer repair
  + -1 more
Outstanding
Description of Work: The tech assessed our computer problem, discovered the hard disk failure. Took our computer and was able to retrieve all of our files intact. He then reinstalled our operating system, installed new hard drive system with auto back up capability and made sure it was working properly like prior to the hard disk failure. Outstanding service and communication regarding progress. I was very satisfied with the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Contact information

113 West G Street #311, San Diego, CA 92101

http://www.on-site-techs.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
Closed

Licensing


Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Training,
TV Antenna

FAQ

On-Site Techs is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: Closed

On-Site Techs accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, On-Site Techs does not offer free project estimates.
Yes, On-Site Techs offers eco-friendly accreditations.
No, On-Site Techs does not offer a senior discount.
Yes, On-Site Techs offers emergency services.
No, On-Site Techs does not offer warranties.
On-Site Techs offers the following services: On-Site Techs offers a broad array of services. ✦Laptop Repair ✦Home and Office Networking ✦PC and Mac Upgrades ✦Computer Maintenance and Updates ✦Remote Support ✦Fix Security Issues ✦Setup and Update Anti-Virus ✦Fix Software Problems ✦Update and Upgrade Software ✦Computer Delivery & Setup ✦Computer and Software Tutoring

Contact information

113 West G Street #311, San Diego, CA 92101

http://www.on-site-techs.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
Closed