On-Site Techs

Very well. John brought a new keyboard and mouse and updated my pc so it now works perfectly. He also fixed my printer so that I can once again print from my iPhone and iPad. He works quickly also.

Great! John Airy is the best in the business!

We are San Diegan volunteers who consistently use our computers daily. We have used On-Site Techs for three years; they are the most knowledgeable computer techs we have dealt with. Phone calls are returned promptly. Home visits to resolve issues are nearly immediate. Problems are solved right the first time. If John can’t figure out the problem on-site, he’ll take the CPU to his business and work on it until it repaired to his satisfaction. John Airy in our opinion is the best in the business with reasonable rates. We soon will replacr our 8-year old computers. Our strong confidence in John’s abilities and experience allows us to rely on him to tell us the brand, speed, type, and options we will need on the computers to buy where he will then set them up. We also find On-Site Techs website very useful; every from internet safety information to tutorials, data backup and more in plain language. Awesome company and a pleasure to do business with! Truly a 5-Star operation! Thanks John!!

very well, considering my limited knowledge

Outstanding consistently. Responsive and thorough.

John is very good at returning calls and emails, and quick to get to work on your computer. He is efficient, and wastes no time. John may work on your system by tapping in online or by coming to your home or office as needed. Your computer holds deeply personal information, and often confidential business data – you need to be able trust the technician who is working in this space. John is of the highest integrity. You can trust him. John is skillful with Windows based, Mac, and Linux computers. So whatever your platform, he can help you. In the San Diego area, John Airy of On-Site-Techs is who you go to for technical advice and computer support.

Excellent. John was very knowledgeable and competent. He was able to resolve all of my problems, check-out my system, install the memory, and give me good recommendations for system upgrades. He arrived on time and was very thorough and helpful.

John arrived promptly -- in fact he called and was able to arrive early. He was very courteous and competent. He was able to completely resolve the HP Color Laser Jet issue within 15 minutes. He utilized the remaining time of an hour to address my other concerns. All of my issues were fully resolved. I would definitely hire him again, and highly recommend him to others.

Hard drive was a goner (probably due to power surge.) I bought a new computer and John loaded "old" files that he was able to recover from a damaged back-up drive. John is extremely knowledgeable and fair. Lets you know all your options. Very prompt. and professional. The "at home service can't be beat.

John came to work on the computer the day after I contacted him. He arrived at the time promised and was able to fix the computer in less than an hour. He also gave us advice on getting a newer operating system and recommended anti-virus programs. John does excellent work and I will call him again.

Per usual, all went well. John Airy fixed the printer connectivity problems and made a number of other fixes at no charge. We have utilized the services of On-Site Techs for at least half a dozen years. John Airy is the absolute best; he is ALWAYS able to fix our IT problems at a very reasonable price.

We've never had to ask for a solution a second time; John gets it right the first time.

They listen to the problem you are having. They fix it and if you want him to explain it to you he will. If you don't he just goes ahead and fixes it. If you need a part, he will go get it and come back and puts it in. It is a generally good over all service. Really good customer oriented.

One person came out to work on my computers and it took him about an hour. When I call them, they make an appointment through their business line, but the tech that I work with always calls up to see to find out more about what is going on and to see if he can over faster. They always show up faster and always takes care of things. If something is not done right, he will come back and not charge anything.

All went well. We have used John's services extensively and a number of times over the past several years.

John was available the day I called him. He arrived promptly and immediately started running a bunch of tests to help him diagnose the problem. It ended up being lots of dust inside the computer. He cleaned it out, ran some more tests, cleaned up the hard drive, made a couple of suggestions (new mouse) and my computer is running great. Very knowledgeable and very professional.

The PC was properly repaired and works fine now. Comment: The DELL will be our very last computer with a Microsoft operating system. We have multiple APPLE products which are MUCH more reliable. Yes, APPLE products cost significantly more than computers with Microsoft operating systems. In our view, APPLE's superior quality/reliability are well worth the price differential. If you have problems (rare, in our experience) with an APPLE product, you take it to an APPLE store and they fix it at no cost.

I called On-Site Techs and spoke with someone who informed me she could not specifically answer my questions about the repairs I needed. She was very nice and took a message to have John (Owner) call me when he finished a service visit. I received a call from John a short time later and informed me I most likely had an issue which would either be a relatively simple fix, or one which I would need to contact a data recovery company. I made the appointment for the following week and John showed up at my house early after contacting me to make sure it was okay. John inspected my laptop and determined the issue was different than I had believed, and was confident he could get the data I needed transferred. John took the laptop since it would be a pretty involved process. John contacted me two days later and told me he was successful in retrieving the data. John brought the laptop back to my house and showed me where the data was stored. I was very impressed with John's professionalism and abilities to get the job done quickly and correctly. I would recommend John and his company to anyone. Although the cost is a little (just barely) high, I was able to apply a first-time user coupon which brought it down. And I certainly can't complain because I'm sure his prices are right in line or cheaper than any other company out there, it is just the specialized cost of computer repair. Hopefully I do not need to have repairs done again (I learned my lesson of using a back up drive), but in case I do, I will contact John first.

I wrote a review here based on what my mother told me, which is that John had made a house call to transfer their data onto a new iMac, but had done it off site and when they started their new computer, their pictures were missing. I added that my dad had offered their old machine to John and he had accepted it. That did not sit well with the computer's co-owner. I just heard from my father, who says John told him about this review and that I should change it. According to my father there are still some pictures but they are "all jumbled." I don't know what that means, and I have not heard from my mother. It does not sound like they can launch Photos (the new iPhoto) and see what they used to see with iPhoto, but it also sounds like their pictures are somewhere on the hard drive. If I find out, I will update this. I want to remind anyone who works with the elderly that if one half of a couple gives you a computer, you cannot know that the other half, who might be present, but silent, agrees. Do not take working iMacs as gifts from the frail elderly. If you are on a house call to transfer their data from one machine to another, do it on the premises. Do not take the machines offsite for any reason. Make sure they can find the things they care about: Their web browser and bookmarks and any saved passwords it might store. Their Photo viewer, with all photos accounted for. Their contacts. Etc. Anyone over 65 is considered elderly and taking advantage of them carries special penalties.

John's knowledge about computer hardware/software is extensive; clearly he knows what he's doing. John checked out both computers. He corrected the slowness of my computer and gave both computers a thorough examination; correcting problems when necessary. John installed a new security software program. My computer has never operated so quickly on and off the Internet. John was here for a couple hours, fixed everything, and could answer all questions and gave good sound advice on external hard drives and new computers. We certainly will contact John again when problems arise. Thank you, John!

No more problems. John fixed it like new. He is a personable, competent, detailed, knowledgeable, person you would be fine with having in your home. He reads a computer screen like a book. I would have him again and recommend him.

Very happy with them. Something else showed up after the viruses were eliminated and they took care of it for no additional cares. We would highly recommend them.

John, the owner, first was very responsive by returning my original phone call over the weekend when I just wanted information, though he does not work on Sundays. My second call was to schedule an appt and his staff was very friendly and efficient. The day of the appt, John called to ask if it would be convenient for him for him to arrive early. He was very friendly, professional, and very knowledgable. He answered all my questions and went through my computer to be sure it was operating at the correct speed and had all the safety protection possible installed, cleared out data that was unnecessary and installed a program. He is a true professional with integrity and honesty and a willingness to be helpful and satisfy his customers.

John with On-Site Techs listened to the issues I was having with my PC (screen would freeze) and did diagnostics to eliminate possible causes. Ultimately he identified the issue and also helped with a connecting a printer to the network. John is very knowledgable and helpful.

John called 2 hours earlier than the appointment, which i made the day before. Exceptional skills working on our IMAC. He solved problems with our wi-fi extenders and several streaming video devices. All of this less than 2 hours. He was very personable and professional. he also gave good recommendations for changes we can make in the future. We now have a go-to person/company for the future.