Response from MSJ Delivery Moving & Storage
Thank you for taking the time to post your feedback, though I am sorry to hear that anything was left at issue. I have reviewed all paperwork and notes from your job and it appears that we did in fact deliver items out of a storage unit placed there by a previous moving company as you stated. According to all notes, our crew moved all of your belongings out of your storage and into you home without any damaged items. As you mentioned, we likely pointed out damage to your belongings done by previous movers prior to handling the item as is our procedure to insure that there is clarity regarding condition of all belongings prior to our taking responsibility for them given that we cannot answer for the damage of a previous moving company. In regards to the mark pointed out on the stairs, I do have notes that I discussed this with you. While we are always readily accountable for any/all issues and damages that we may be responsible for, even to the point of reimbursing clients when the fault is unclear just to make certain that we are always fair . However, in this case, after reviewing the images and job notes with your crew lead we were very confident that the damage was not caused by us, largely because the mark pointed out had clear sign of age and had been made some time prior to our being on site. You are certainly welcome to call me and I will review all matters again and see if there is anything further we can help with. Stu