Black Mountain Plumbing Inc

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Description of Work: They quoted a cost 2x the nearest competitor.

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Description of Work: The plumber from Black Mountain was friendly and fixed the problem that I called for -- though I felt the service was very expensive. However, what upset me is that he told me that my water pressure was far too high -- something totally unrelated to my call -- and said that I needed to replace my pressure reducing valve (i.e., regulator). I asked whether he could adjust it, and he said no and that it absolutely had to be replaced for a few hundred dollars or I could risk damage to my pipes. I didn't want to spend the money right away, but ended up calling another company later on. I learned that all that was needed was a simple adjustment -- a few twists of a bolt on the valve -- and the problem was fixed. And the different company didn't even charge me a cent for coming over! The new plumber showed me the water pressure before and after he fixed it, so I know it was solved. I am left feeling that Black Mountain is not only expensive for what you call for, but also tries to sell customers unnecessary services.

Description of Work: I had a problem completing replacement of a kitchen garbage disposal. I needed a professional, and this was on a Saturday afternoon. I authorized BMP to dispatch a plumber with a weekend/evening rate (I really wanted the kitchen sink back in operation by Sunday. | |Their plumber, Solomon, arrived (calling first) within an hour. He was polite and professional, and completed the job (including replacement of the air gap, at no additional charge) within an hour. Other than the (expected and agreed-upon) high price of a weekend/evening job, it was a pleasure.

Description of Work: Joel and Daniel did a great job installing my new kitchen faucet. The old one was difficult to remove but they had the correct tools and were able to get the job done. Joel is amazing! They made some recommendations on some future work which I really appreciated (for that I needed the water shut off and the city needed to be involved so I could not do the work in this visit). The job took longer than expected but it's a fixed amount so I was not charged for the extra time. Hey were also very good at explaining what they did and what had to be done. I've used this company 3 times in the past and will continue to use them.

Description of Work: they snaked our toilet which did scratch it a bit. But otherwise did a good job.

Description of Work: Installed water heat.

Description of Work: They performed two jobs for me in the space of one hour. Replacing a kitchen sink faucet and valves on the washing machine connection. They were efficient and friendly and answered all my questions. The fixes appear to be working well. I don't think they will be my first call next time because an hourly rate of $290 seems very high.

Description of Work: The guys were great! They were running late but they called to let me know and kept me informed of their ETA. Friday afternoon traffic was did not help them. In terms of services performed, they fixed the leaking pipes under my sink disposal and added parts where needed. They were efficient, checked their work, and took care of everything that was needed in record time. Really professional and friendly. I highly recommend them.

Description of Work: They put in a shut off valve for our washer and dryer. They were very quick and efficient we were very pleased with the service.

Description of Work: In my view, a striking characteristic of this company is its adversarial nature--the customer is the adversary. Their pricing is aggressive and high, and it was made clear, at least to this customer, that objections to, or questioning of, the pricing or quality of the work was not to be tolerated. | |I asked BMP to come to my house for purely maintenance work: to replace an existing kitchen sink filter and filter cap (I supplied both the new filter and the new cap--labor charge for 25 minutes to install, $186); and to flush out two water heaters, one of them a tankless (instant) hot water heater. | |The biggest problem was with the instant water heater, which had been working perfectly. I was seeking only routine maintenance flushing. Day one, the BMP plumber told me that he found a water leak, requiring replacement of the water heater (parts and labor, $559) and isolation valves (parts and labor, $372). Day two, after installation of a new heater and valves, the system no longer produced fast hot water delivery. Now it was 7, 8,or 9 minutes of full flow cold water before hot water came from the house faucets--a waste of water and dismaying change in the system. Day three, after several hours of BMP's trying this and that, the system seemed to be working better but not fully back to working perfectly, as was the case before BMP. Then, on the following day, I found that my shower hot water faucet produced barely lukewarm water throughout a long shower. | |On Monday, I phoned BMP and was told that the system might need a new fan, or perhaps new cartridges, or perhaps something else, and that any of those repairs would be a probable additional $600 dollar charge, plus a $117 "diagnosis" charge, plus a vehicle surcharge, despite the fact that I had consented to BMP installing a new pressure regulator ($349 dollars) in order to ensure a valid warranty. I was told the warranty did not cover these additional charges. | |I am left with a system that no longer works, or I take a chance that BMP will rack up another $700 or $800 in charges--with a question still remaining of whether BMP could ever get the system to work again as it had before BMP. | |I decided I had had enough. I will have to find a plumber who can fix the damage done by BMP. | | |

Description of Work: Removed old water heater, said I would get a temporary heater while repairs on the area where done. Called later that no temp heater was available. Came back after repairs of area and installed new water heater. This second team was not very careful or courtious. Used some of the old piping for the new heater instead of installing everything new.

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Description of Work: Leaking water heater lines and outdoor faucet

Description of Work: Fixed water pressure valve for sprinklers and water heater leak

Description of Work: Garbage disposal was not working. They found a small spoon jammed in the blades. Repaired it perfectly and even offered to help with another small issue I had at no charge.

Description of Work: The scope of the job, Sewer blockage, jet cleaning, video DVD and marking the street where there was a crack in the sewer lateral. The Jet-Pro plumber recommended by Black Mountain Plumbing was prompt, had excellent equipment for the job. He emailed his report and and the DVD of my sewer to the City Sewer Department. The City of San Diego promptly made the necessary repair without additional cost to me.

Description of Work: Had an emergency leak~ Yikes! They were there within an hour, on a weekend and really saved the day.

Description of Work: Replaced garbage disposal unit and drain cover. Service was very prompt.

Description of Work: new hose bib