Black Mountain Plumbing Inc

Fine

They came in emergency service for flood leaks they were very good. They are very responsive.

Very well.

Black Mountain Plumbing responded in a timely manner to repair two toilets that were running. We were kept updated regarding arrival time, which was within the 4 hour window originally given. Daniel was very polite and professional, explaining each thing he was doing to properly diagnose the issues with both toilets. He explained the necessity of replacing the fill valves, and the cost. He also checked and resealed one of the toilets at no extra charge, and provided a discount for the other services he provided. He left our home neat and clean, with two working toilets. We're very thankful to have found someone who does their work with such integrity (Colossians 3:17).

It went ok the day of. John did not tell me anything before he left that there may be further problems. Printed receipt 3 days later where I read if toilet ran again, they would need to "rebuild" toilet and replace shut off valve adding another $536 to the $129 he charged for the gasket. That gasket lasted 10 days? Nov 18 to today Nov 27 where I hear ghost flushing again? So over $650. I could buy a new toilet for that Have used them for years. Now I feel they ripped me off. Will be calling other plumbers, hopefully honest ones to find costs. Should not treat continuing customers this way.

Problem was diagnosed and blockage cleared within an hour. Excellent work.

Mr. Kent was prompt and informative about the work that needed to be done. He also followed covid protocol when doing the work. I was satisfied with the work done.

Perfectly! I have relied for all of our pluming issues for many years, and I will definitely use them exclusively in the future.

Replaced kitchen sink DishMaster. Replaced downstairs toilet. Reseated tow upstairs toilets. Installed hand held shower upstairs. Unclogged two sinks. Robert and Carlos were great. They did a fantastic job on everything. They even stayed late so they could finish the job. We couldn't be happier.

Daniel arrived on-time, he explained all the work to be done, and got right on it. He cleaned up all work areas. Daniel was very professional and friendly.

The work was outstanding. Soloman was familiar with the obscure shower cartridges that we have in our bathrooms, and replaced them perfectly. He also cleaned out several bathroom sink drains. Now, the water flows down the drains like it should. He also installed a new bathroom sink faucet and it all looks wonderful. I am incredibly impressed with his work, as well as the professional way in which my initial phone calls were handled by the staff. (A long-time professional plumber actually answered the phone, and was familiar with Rowe & Perrin plumbing fixtures, an obscure brand from the UK that no other plumber I contacted had ever heard of; most impressive!) This is a stellar organization.

We paid $230 for this company to bid a project. They couldn’t do the work they came out to bid (either fix option - line or replace the pipes) and they stayed for multiple hours to rack up the price anyway. They also put our home purchase contingency timelines in jeopardy by wasting our time with their sham bid work.

Technician was knowledgeable and friendly. He explained each of his steps as he was performing them. We determined that although a fix needed to happen quickly, it would be ok to wait for my remodels to start.

good, as usual. these guys are very consistent.

Excellent. Called them at 2:20, and before 3 pm technician Adam was knocking at my door. 2 hours later the leak was found and fixed. Adam cleaned the area from debris, disinfected all surfaces he was working on, and left. The only thing that left for us is to wait for when we can turn water back on.

The plumber was fast, friendly and did a great job!

Very knowledgable and profesional. Great job.

Great - fast & efficient

Quality work done carefully and efficiently. Recommended!

Excellent. I upgraded my shower head and knobs to something I never would have been able to assemble myself. Plumber had to go into a crawl space and work his magic.

It went very well as usual.

Great, as usual.

The work was done very professionally. They came on short notice, they were punctional and they seemed to do a very good job. THey carefully checked for leaks and cleaned up after themselves before leaving. I was definitely pleased with their service.

Black Mountain Plumbing was very reliable. Our serviceman called me in the morning and let me know when he would arrive at our house. He did a great job installing a new kitchen faucet. I highly recommend Black Mountain Plumbing and we will use them again.

This was our first time using Black Mountain Plumbing. One thing we’ve learned over the decades of house maintenance is the importance of using a skilled, knowledgeable person doing the work, because if the best job isn’t done on the installation or repair, the cost of subsequent re-do’s down the road winds up far exceeding the original project cost. Especially when the job involves opening up drywall, you want a consummate professional who can figure out the best way to configure the repair which is often tricky or precarious. So when the p-trap under our shower developed a leak through the kitchen ceiling we knew this would be a job requiring a skilled, “cerebral” plumber. I’ve dealt with lots of plumbers over the past 30 years, but this is the first time we’ve ever called one up and gotten answered on the first ring. We spoke to Robert, who happened to be an actual plumber filling in on the phone line! How amazing is that! I know he was just filling in, but it was a pleasure scheduling our appointment with someone who had real technical knowledge of our plumbing situation. Besides the leak, we also had outdated, 12 year old CA Faucet shower stem cartridges that needed new washers and Robert told us he would do the research for parts and have them ready the next day for our appointment. Now I am used to people promising me all sorts of things over the phone and it was a Monday, so Robert was being deluged with multiple calls, so I was shocked the next day when Robert actually did follow through with researching the parts exactly as promised, and the plumbers he scheduled showed up the next day on time with the parts-unbelievably impeccable service! Our plumber for the day, Solomon was everything I hoped he would be. This is a guy who can’t go to a restaurant without noticing and wanting to correct all the plumbing flaws. If you want a thorough plumbing inspection with heads-up on all the current and possible future maintenance issues so you can be proactive and save yourself a lot of future expense and grief, this is your man. Besides the main problem of the leaking shower p-trap, we had saved up a list of minor issues that we had put off dealing with and he patiently addressed each one and gave us a lot of information about each problem and his honest opinion of the best options. We expected it would take multiple appointments, but after figuring out the task order, he (and his assistant Carlos) just got to work and tackled each one and completed everything on the same day. We’ve been used to doing things piecemeal in the past, but this is was the most productive time and cost efficient way to get through a list of deferred maintenance, and we really appreciated that the company was able to get everything done in this manner. The shower p-trap was a difficult access, but Solomon did it with surgical precision, made very little mess and cleaned up leaving no trace. Then, after a full days work when most people would just want to go home, he offered to check our house water pressure which turned out to be too high. Since this was not on our original list, and it was the end of a long day, I didn’t expect he could replace it, but he added it on and finished it. He also noticed the straps on our water heater were loose and tightened them. This was service beyond anything I’ve ever experienced in decades. The quality of work and attention to detail makes them worth every cent they charge. They are an excellent value and they’ve earned and deserve their high ratings.