Redlands Moving and Storage

We originally chose this mover due to its high reviews on Yelp/Angie's List and competitive guaranteed price. This low review is due to a delay of more than ten days past the initial target delivery date, spotty communication, and no willingness on the part of the company to give a discount due to the delay. Our initial experience was very positive with Peter coming out the next day and doing a comprehensive evaluation and quote. We liked the price compared to some of the big moving companies as well as the promise of end to end customer service. I called back two days after the original quote, and it took five calls over three days to reach someone who would actually put us on the books to move. This was one and a half months prior to the move. At this point, our one requirement was that our belongings be in Seattle on a specific day due to our jobs starting after that. The pick up day was chosen based on our desired delivery day, which were July 6th and 10th respectively. We were frustrated by the phone tag, but still excited about the price and service. Over the next few weeks we received calls from our move coordinator saying one minute that we wouldn't be able to do a given day, then saying we would a few hours later. The day before the move, we got a call saying we would have to delay pickup because a driver was unavailable (due to recent injury). We explained that this was unacceptable because the buyers of our house were moving in the next day. To their credit, someone came in out of retirement to drive the truck to our house for the pickup, which we appreciate. During the same phone call the day prior to the move, we were told by the moving coordinator that they probably couldn't meet the delivery date due to a truck breakdown. At this time they said that the stuff would likely arrive on the 12th instead of the 10th. Ok, fine, but that was the whole point of our scheduling the pickup when we did. On the day of loading, we signed the final contract with a day of loading, but no day of delivery (which we stupidly didn't notice, because we just checked the lock-in price and delivery address and signed). The loading went well, everyone was nice. They didn't protect our entryway for the first half of the move (when we noticed), and slightly damaged the step to the front door. They told us that the truck would be leaving for Seattle on July 7th. On July 9th, we received a call saying our stuff would be indefinitely delayed, probably another week. I asked what they were going to do to make it right, and was told a sob story about how they were low on drivers and their trucks needed repair. Let me be clear. I don't care about the logistics of your business. I want my things to be there on the agreed upon day, and in good shape. We still do not have our things a week later. We have spent several hundred dollars on necessities we didn't think we would end up needing if we had our things even remotely on time. Additionally we had to purchase two air beds/sheets/pillows/other necessities for ourselves and our parents who flew in to help us move, and had non-refundable flights. I would love to leave a better review. I know this company is trying to do their best despite multiple set-backs. However they should not expect me to care about their logistic issues if they don't care about my financial ones. Bottom line, summer is a busy time and I understand that, however if the delivery date were a potential issue then they should have planned for a buffer instead of leaving no wiggle room in the schedule. They also were not forthcoming with any updates, each time I was updated on the delay it was after me calling them and waiting hours to a day for a response. I would be happy to make this an "A" review if we were appropriately compensated for the costs incurred due to the delay as well as having a smooth delivery of our belongings in good condition.

Redlands Moving is the best! From my initial phone conversation with Tom to the move with Greg and John they were exceptionally professional. The gentlemen arrived exactly on time, covered the door frames and grass, moved swiftly and carefully. Every item was handled as if they were all marked "fragile". We have a large dresser that is rather heavy, Greg and John wrapped and carried that monster dresser with ease. We truly appreciate and value this business and highly recommend Redlands Moving and Storage. If you have something to move, big or small this is the company to call.

Perfect in every way. They were even able to move a large gun safe with ease.

We where very behind on are moving out of our house. They came out and gave us an estimate very quickly. When we gave them the OK they showed up on time and packed and moved everything to the new location or storage. They did a very good job even with the very heavy things, and the fragile stuff.

The guys were nice and worked really hard all day to load and unload the truck. It was hot and they had to move stuff up and down stairs - not easy but they hustled. We were disappointed in the way they handled our stuff, though. They bounced their loaded hand trucks pretty roughly down the stairs each time. Much of our furniture was dinged or scratched in the process of the move. It doesn't seem like they used padding since there was paint transfer between furniture pieces where they rubbed against each other. Our file cabinet and some breakables in boxes were the only things that were completely destroyed. There was an issue with the size of the truck, but we called the home office and they took care of it and got us moved in one day. Overall a successful move - everything got from Point A to Point B. I would use them again but I would be more careful how I packed things and make sure all the furniture was wrapped before being loaded in the truck.

I hired Redlands Movers 2 weeks in advance from the date of our move. The customer service was very nice and very easy to book with. I was told that the movers would be at my home to load up between 9-9:30 am. They were actually there a few minutes before 9. Supper professional and got to work quick. We had 4 movers Greg, John Q, Anthony, and Phill Jr. They were all very nice and professional in every way. I would highly recommend this team to any one who is looking for a moving company. I hope I never have to move again but if we do I will be hiring them again. Thanks Reflands Movers for moving my family in to our new home.

Excellent service. Polite and courteous. Arrived on time and delivered just as promised. Very hard working and carefully wrapped all items. Would definitely use again.

This company is Awesome! Everyone was courteous and professional. Greg and his co-worker were very gentle with my belongings and extremely helpful with pack up, delivery and set up furniture as needed. I will definitely use them and recommend to my friends. Redlands Moving and Storage is reasonably priced and just all around Top Notch!! I had lots of boxes and little things, but some very delicate furniture, mirrors, etc. Everything came over in perfect condition. They get right to it and waste no time!

They gave an estimate. They were able to change the pickup date due to closing changes and then deliver on the weekend.

I found them on Angie's list and have them a call. Tom picked up and was great on the phone so friendly and courteous. Took a little time to get back to me but in his defence he was dealing with a big request of a 5 bedroom next day move. He gave me the good news that they had a crew of 4 guys and 2 trucks available. Good price and they came with everything needed. Tom also provided some wardrobe boxes for our last minute stuff and linen at no charge. The crew showed up a little before the scheduled time and was ready to start. Crew was very friendly and professional and was super hard working and it was around 100? that day in SoCAL. They worked 8.5 hrs and didn't so down. So glad I called them and would definitely call or recommend again. Thanks guys

The guys Redlands Moving and Storage sent were from their affiliated company in Big Bear. They were on time and were very conscientious in moving our furniture. and avoiding marring walls. They were professional and polite.

This company is outstanding. So reasonably priced yet over-the-top professional & careful. Such a long day for the movers yet they never slowed down or lost patience with our rearranging of furniture near the end. They were upbeat--even fun--til the last chair was in place. Can't say enough (did i mention we moved a piano, appliances, lots of big pieces, etc.?!) Also you will LOVE Tom, who answers the phones. Great sense of humor. He'll make your day. I seriously consider just calling him from time to time to say hi and I hate talking on the phone.

They were very fast and efficient! Two friendly guys moved everything from one address to another. I thought they would take their time since they were paid by the hour but they did not waste any time. They got us moved, took care of our valuable furniture and appliances and placed them where we wanted them. They would have done much more, like packing and putting together the beds but we already had that covered. We would use them again again and we would recommend them to our friends.

They arrived right on time, asked me what I wanted them to do and to show them exactly what I wanted moved. Once I had signed the paperwork, showed them what I wanted moved they began. They moved everything I requested, plus a front load washer, dryer and a refrigerator I had in the garage at the new place within the three hour minimum and had time to hang my TV onto the bracket on the wall. Nothing was damaged, everything placed exactly where I requested. I was very pleased with their work.

It went very well. Better than expected having never used them before I did not know what to expect. They were diligent, hard working, professional, quick, organized, and pleasant to deal with all during the day. I would highly recommend this company for any moving needs.

Great. Before leaving California, Peter was a great help with any questions about packing, etc. the loading crew was fast and friendly. Even when my mother realized her purse had been left in a dresser drawer, which she needed for her flight they graciously moved things out of the way and retrieved it. Upon arrival to Washington, there was a small delay with house closing, but they were patient and actually moved in furniture while the painters were still working. We had a great experience with Redlands Movers, and would highly recommend them.

Call this company. I have moved many times and this company by far is the best. They were careful & quick.

Showed up on time, had plenty of help. All were very friendly, polite & whole experience was very pleasant.

I had to change my move date twice but they were understanding and kept in contact with me to make sure we all set to move and they had the people to help. The guys they sent out were amazing. They were friendly and professional. They were above and beyond excellent.

I found them on Angie's List. They packed us one day and moved us the next day. They put the boxes in the rooms that they were supposed to be in. They set up the beds and hooked up the washer and dryer. They were a little on the expensive side but, they had high ratings. There was some damage. They moved us 2 miles. They were polite, kind and very accommodating. I felt comfortable with them and they had me take pictures of jewelry and money. I was very pleased with them. They put everything in place and they told me how to pay the bill. They were not to far off in price with everyone else. I would recommend them and I would use them again if needed.

Redlands Moving Company was awesome! Joey and his team arrived on-time with a professional attitude and ready to work. We requested 4 guys-two trucks and was quoted a fair price. The guys moved quickly while at the same time being careful not to damage furniture or walls. I moved into a new home and was concerned about my new floors and carpet. Joey put me at ease by providing floor protection throughout the common area walkways and protection for the staircase. Would I recommend or hire them again? Absolutely!

They were very personable, good attitudes, and professional. They set up our beds, connected our washer and dryer, and put most of the boxes in close to the rooms they went in. Never stopped for lunch, but I really felt I could trust them. I checked out 3 companies with angies list, this one had all A's the rest not so much. I read the comments and this convinced me to go with this company althought they were the most expensive.

The crew of 2 men and one truck showed up on time and got right to work. Were very professional and efficient. Loaded several pieces of furniture and appliances onto truck and transferred to residence in Big Bear where the items were relocated. Also assisted in moving several pieces to a third location. Then loaded a washer & dryer and returned to original location where they were unloaded.They were very courteous and professional and we were very pleased with the company's performance.

Process was very smooth. Movers were very professional and considerate. Movers worked diligently the entire time.

I was very happy with the work they did however I did not get my discount that Angle's list had advertised for the discount of 10 % off on that month. I did ask for it when I booked the service and spoke to owner. I call left message with the company to inquire , no call back as of yet o1/20/14