Ongaro & Sons is a 3rd generation, family-owned business since 1932. We believe in 100% customer satisfaction. We provide, Heating, Air Conditioning and Plumbing services. We specialize and train in Bryant equipment. We are a Diamond Certified company with an A+ rating with the BBB.
Business highlights
93 years of trusted experience
Services we offer
Plumbing, Heating, Air Conditioning, drain cleaning, indoor air quality & leak detection.
No problem, came on time did the work, left. Was clean and quiet. Just as it should be! Note that I had a $25 Angie's List Coupon for this company which was not honored. The coupon states: "$25 off Heating (or plumbing) repaid only. The project was to repair my old and leaky system, which was done by replacing ducts. Ongaro claimed that this was not a "repair" and did not qualify for the discount. Soon after I posted the above review, the company called me and said that they would honor the $25 Angie's List Coupon, and I have now received their check. Thank you Angie's List!
Description of Work: Replaced heating ducts under floor and removed old ducts.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,350
ruth M.
04/2013
5.0
heating & air conditioning/hvac
+ -1 more
They are very good. They are prompt, clean efficient, and pleasant. They do excellent work.
Description of Work: I used Ongaro & Sons to tune up my furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Monica H.
04/2013
4.0
heating & air conditioning/hvac
+ -1 more
They were prompt & professional, & the bid was also prepared very professionally. The landlord did not ultimately choose to hire them because they were more expensive. They quoted quite a high end furnace, which was probably overkill for this home.
Description of Work: We had Ongaro & Sons come out to provide an estimate on a new furnace.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Mark C.
04/2013
5.0
heating & air conditioning/hvac
+ -1 more
30+ year old furnace went out in early January. I choose Ongaro & Sons because they had a good rating per Angie's List, were able to perform the work in quickest time frame, and closely matched other bids (when I discussed their original bid with sales manager). The crew that came and replaced our heating system were courteous and made sure they protected our floors (white carpets) when they removed and replaced existing furnace. Good experience overall. Heating system passed all tests (they scheduled and covered work performed by independent contractor) and government inspections. I wouldn't hesitate to use them again.
Description of Work: Replaced gas furnace and duct work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Barry R.
12/2012
4.0
plumbing
+ -1 more
excellent service, courteous personnel, work completed on time and thoroushly, although offer to inspect furnace was not followed up on
Description of Work: removed old ductwork, redesigned layout and installed new ductwork
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Barbara R.
09/2012
5.0
air duct cleaning, dryer vent cleaning, plumbing, water heater repair
+ 2 more
They were absolutely great. They showed up on time and they did what they said. We have a difficult house to get to on the side of a hill and it didn’t seem to bother them. I would give them an A+; they did a great job. I would hire them again and I highly recommend them.
Description of Work: I used Ongaro and Sons to put in a new hot water heater and to clean all the heating vents.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Michel and Gloria S.
08/2012
5.0
drain cleaning, heating & air conditioning/hvac, plumbing
+ 1 more
I'm very happy with them. They are local. They've done numerous plumbing jobs for me. They've replaced my furnace and all the duct work. It's been running well ever since then. They do great work!
Description of Work: They did an annual furnace check. He also cleaned a kitchen sink drain and installed a food waste disposer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Michael C.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
They last came out here six months ago but they have been to my parent’s house more recently that that. I am glad I used them. They are always on time. Their staff is very helpful. In my experience their pricing is very appropriate. We get what we pay for but really good service.
Description of Work: We have used Ongaro & Sons for heating and a/c. The last time they had been to my house to service the air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$55
gloria B.
07/2012
5.0
air duct cleaning, heating & air conditioning/hvac
+ 0 more
Wonderful job. Courteous and clean. Explained each step. Checked the whole house for evenness of temperature and showed me the thermometer as they went. NICE!
Description of Work: These people know their stuff! The zoned central air and duct work in this house was inferior. Compressor could have been charged with freon and rebooted, but Mike told me with the 12 year old system I'd be chasing the problem for a month or two. What I needed was a new compressor and some duct and dampers reworked. That was a week ago. Today they did the work and installed the new compressor. Good work, professional men, courteous and clean. Their attitude and workmanship couldn't have been better!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,109.54
Marc D.
05/2012
5.0
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 more
Water heater pilot light would not ignite so I called a plumber who said it needed a new starter. Unfortunately, when he returned he figured out it needed a whole new pilot light assembly which they did not have and would have to order. I called Ongaro and they had the part in stock. They were willing to install it with their own part and then replace it with one I got from GE under warranty after it was shipped to me. They got the water heater going the next day and I was only charged for labor. After the replacement part came to me I brought it to their office in San Anselmo. Very easy to deal with and they know what they are doing.
Description of Work: Replaced the pilot light assembly on a water heater that would not ignite. The water heater needed a new pilot light assembly and did not take a standard igniter you could get at the hardware store.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$277.5
Gerry Z.
05/2012
5.0
heating & air conditioning/hvac
+ -1 more
They are great. I have been using them for years.
Description of Work: Annual furnace check.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gina P.
04/2012
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
See above. He didn't try to sell me something I didn't need by using scare tactics. He was honest and helpful.
Description of Work: I had to change the appointment several times and they were very accommodating. When Chad came, he was very calm and explained what I should do (buy a plunger!). No hard sell! Very honest! Very interested in customer satisfaction and sincere. What more could I ask for!
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nada B.
06/2011
5.0
heating & air conditioning/hvac
+ -1 more
They were great. They were real first class. All the people were great. They come out once a year and service my heater, they are all real professional.
Description of Work: They installed a new trane heater.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Gerry Z.
05/2011
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
They have been great. They are very, very good. I don't have any trouble with the furnace. They actually installed it years ago. When we did the remodel of the garage, they relocated the furnace underneath the house and did an excellent job.
Description of Work: I use them for annual furnace maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Linda M.
12/2010
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Very positive. On time for appointments and with written estimate. Addressed specific issues, answered questions. Returned for follow up to prepare for installation; install people were on time, very professional. Checked work thoroughly. Answered questions. Available if problems. Provided paperwork for rebates. My units cannot be verified by independent source until the weather changes for an appropriate test of a/c unit. I expect that everything will clear easily. And, I am very pleased with my new heater - what an improvement!
Description of Work: Remove and dispose of furnace and a/c unit. Install new units. Do appropriate work to make certain that everything was to code. Reinforce stand for furnace. Did all appropriate duct work and furnace register work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Terrance H.
04/2010
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
I've done two house heaters and two water heaters with them. They've all been done correctly and on time.
Description of Work: They put in a new furnace.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Robin L.
04/2010
5.0
drain pipe, plumbing
+ 0 more
I?ve used them for years and they?ve been around a long time. They are a little bit on the expensive side but they know what they are doing. They are the only ones that I use.
Description of Work: Ongaro & Sons replaced an old ceramic drainage line with a new, up-to-date drainage line. It involved pulling the pipe through the line. It was a big job.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Marguerite D.
04/2010
5.0
heating & air conditioning/hvac
+ -1 more
Everything turned perfect. They were prompt, professional, and courteous. I have no reservations with them or their work.
Description of Work: They put in a new central heating system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Andrew C.
03/2009
2.0
plumbing
+ -1 more
They were late and we live less than 1/4 mile. Service was terrible-plumber groused when I him to take his work boots off before stepping on a white rug. Price was outrageous. 3 min. work and $25 part and he clipped us almost $200. Call in said would be simple job and not expensive-NEVER USE AGAIN
Description of Work: Replace a bath tub faucet.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$197
Robin L.
02/2009
5.0
plumbing
+ -1 more
They installed the pipe with a machine that pulled the new pipe through so that they didn't have to dig up the yard. The work was absolutely A+.
Description of Work: Ongaro Plumbing installed a drain pipe from my basement for me.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
JULIE S.
11/2008
5.0
heating & air conditioning/hvac
+ -1 more
The technician came right on time, did a thorough inspection of my heating system, and performed a maintenance cleaning. He patiently answered all my questions and was very professional and helpful. I was more than happy and I will use them again.
Description of Work: Heating system cleaning and maintenance.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Enoch C.
01/2008
1.0
plumbing
+ -1 more
They claimed it needed servicing because there was lint in the system and that I should have it serviced annually. I have never needed to have it serviced before and the serviceman shouldn't have left something that needed serviced when he was here four months before.
Description of Work: They came to repair a leak in the hot water baseboard system which they had just installed four months before.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$170
Tom K.
04/2007
2.0
plumbing
+ -1 more
Guy was here less than 2 hrs, charged more than $600, with little in the way of new parts required. I called the office to see how pricing was established (labor, parts, etc.); Mr. Ongaro told me (in a patronizing tone) they charge by task, and that it was "better for me" that way. Today I noticed a leak at the base of the faucet. I feel ripped off.
Description of Work: They hooked up kitchen sink and bathroom sink after new countertops and sinks were installed.
Rating Category
Rating out of 5
quality
2.0
value
1.0
responsiveness
1.0
punctuality
4.0
$640
DAMIAN C.
01/2007
2.0
plumbing
+ -1 more
The work was for the most part was average, only their pricing and billing methods are extremely questionable. They have this supposed book (which they won't show you or tell you what book it is) where they get their pricing. Anyway, according to this book, their labor charges sometimes end up at between $200 and $350 an hour. Their book also grossly inflates their part costs, you can shop the part they replaced and see for yourself. We only used them because the previous owner had used them and Ongaro knew the building. At one point they were trying to charge us over $600 for two hours of work, on a job where they actually didn't do anything, the repair was too big for them. They were aware of my concerns on previous billings and we'd had arguments over billing in the past, but that was the last straw. We agreed on an adjustment for the last bill and I paid them, but I won't ever use them again.
Description of Work: Various different projects, faucet replacements in a bathroom in a commercial building, flush valve replacements, emergency repairs, etc.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$5,000
DAVE S.
08/2006
5.0
plumbing
+ -1 more
very courteous, punctual, and professional workers. excellent work.
Description of Work: Ongaro did all plumbing associated with a master bath remodel.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Drain Cleaning,
Dryer Vent Cleaning,
Drain Pipe Installation
FAQ
Ongaro & Sons is currently rated 4.4 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:30 AM - 1:00 PM
Ongaro & Sons accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Ongaro & Sons offers free project estimates.
Yes, Ongaro & Sons offers eco-friendly accreditations.
No, Ongaro & Sons does not offer a senior discount.
No, Ongaro & Sons does not offer emergency services.
Yes, Ongaro & Sons offers warranties.
Ongaro & Sons offers the following services: Plumbing, Heating, Air Conditioning, drain cleaning, indoor air quality & leak detection.