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Castles Home Services

4.8(
33
)

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

... +3 more

About us

Why choose Castles Home Services for your carpet cleaning? Here are 11 reasons. Castles Home Services is an owner operated local company with 40 years experience in the cleaning field. Over the past 4 decades the owner Brian has cleaned, repaired, reinstalled all types of carpet. We pre vacuum the carpets and dust or broom dusty baseboards prior to any standard cleaning procedures. We pre treat all areas especially heavy traffic areas or heavily soiled areas. If the area needs agitation as most heavily soiled areas do we use a carpet scrubbing brush on a floor machine to loosen soil. The soil is then removed with powerful extraction. Castles Home Services uses a textile rinse to strip off any soap residue and to prevent resoiling through wicking which is a common occurrence for many disatisfied clients. This step also prepares the carpet fiber to bond better with any protectants you may want such as Scotchgard or Stain Guardian. The textile rinse is such an important step I don’t know why any carpet cleaner would skip it but most do. We use protective blocks or sheets under any furniture we move to prevent rust or staining from furniture stain. as a final step Castles Home Services grooms the carpet for faster drying and enhanced appearance. Castles home services has a 5 star rating on Yelp. Castles Home Services has won the super service award from Angie’s List for the last 4 years in a row. See the blog page on our website castleshomeservices.com for helpful tips. I have a low moisture method also for clients who need carpets dry in 30 minutes or less. I have taken certified classed for upholstery cleaning as well as water and smoke damage/deodorizing. Tile and stone cleaning too is available. I have great success repairing etching on marble vanity tops and floors . I also do minor grout repairs. I endeavor to treat you and your home as I would want myself and my property treated. I Like to answer questions so please ask as this leads to better understanding for both of us. Please call or email me so I can help you with your project.

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Top quality carpet cleaning, furniture cleaning, natural stone and ceramic tile cleaning & sealing, dustless hardwood floor refinishing (a maintenance process), Carpet repair-stretching, seaming, patching,small installation jobs, Water damage de-flooding service, smoke damage odor clean up removal, cleaning tile & natural stone, polishing marble & limestone/travertine.Cleaning auto carpet and upholstery.

Services we don't offer

Do not take on large carpet installation projects, do not sell stone or tile, do not install stone or tile, do not do major reconstruction after water damage or fire damage.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.833 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
0%
2
6%
1
0%
Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Write a review
Showing 26-33 of 33 reviews
Eileen V.
10/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: Brian cleaned our two couches, carpet and tile in bathroom. Very pleased with all services. Would absolutely recommend his services.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Wendy C.
09/2014
2.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$800
Response from Castles Home Services
9/21/14 Let me start by saying that I am so sorry that [member name removed] had a bad experience with a cleaning company. That being said, it was not Castles Home Services. There are many cleaning companies out there and it is super easy to get in touch with the wrong one. Let me explain. I did clean carpets for [member name removed] back in August of 2013, I looked up the invoice. I did not clean any upholstery for her as her review indicates that I did, and I made sure that she was completely happy BEFORE I left as I always do. Before leaving any job I consult the client to see if they have any questions or concerns, then if so I address them at that time so that they and I are both confident that the experience was a success. I remember doing so on this occasion too. On the rare occasion that I do get a call back I promptly respond to any concerns and endeavor to do everything in my power to address and or correct any deficiencies that may have occurred. [member name removed] indicated that she was very happy with OUR services before I left and I have never received an indication of any disappointment on her behalf. I have no idea who [member name removed] had out to her beautiful home last week but it was NOT Castles Home Services. I truly wish it was Castles Home Services as she would not have had a negative experience as she describes above. Please call me [member name removed]; I’d love to work with you to correct whatever happened with whoever you hired. I will even offer to give you a discount to help offset the cost of hiring the wrong company. I want all my clients to have good experiences. 831-444-0991 I will also be attempting to con tact you. Hope to speak with you soon.
Matthew T.
06/2014
5.0
upholstery cleaning
  + -1 more
Did a fine thorough job
Description of Work: Brian came and cleaned two couches. He arrived on time, finished in the estimated time frame. Was courteous and cleaned up after the work. All and all a fine job
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$262
Response from Castles Home Services
Thank you [member name removed] for you review. I'm glad I was able to provide you with the service you wanted.
Tracy J.
06/2012
5.0
carpet cleaners
  + -1 more
It was all great!
Description of Work: Brian did an absolutely fantastic job! He was on time and very professional and nice. He took the time necessary to deal with pet stains. He also offered another sealant for the future care for my carpets. He did such a great job that the pet stains didn't even come back up like they did when my husband cleaned the carpets. He cleaned up after himself and groomed the carpets to perfection before he left. The biggest plus was the service he gave when moving my furniture to clean under everything. I was unable to do it before he came. He moved everything that I could not and when he put sofas back, he placed plastic under the feet so it didn't leave any stains. I would definitely use him and recommend him to every one looking for awesome quality for the cost.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Castles Home Services
Thank you Member for the oppertunity to be of service to you. It has been a pleasure to provide you with with the highest quality of service. It was interesting how you came to contact my company, after having a no-show experience with another company. I hear like stories from clients often, I work hard to make sure that I provide a good experience from the start to finish. Thanks again, I look forward to working for you again.
Andrea K C.
02/2012
5.0
carpet cleaners
  + -1 more
Dealt with a major coffee stain.
Description of Work: Cleaned 4 rooms of carpet plus 2 area rugs.
Rating CategoryRating out of 5
Yes, I recommend this pro
$382.09
Response from Castles Home Services
Thanks for the nice review Member. It was a pleasure to be of service to you. It allways means a lot to me when someone invites me into their home to help them with the maintenance of their property. In this case you had a problem with a coffee stain, I am glat to have been able to help. I look forward to our next appointment.
Karyn H.
11/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Owner, Brian Franta, was professional and did excellent work, staying longer than expected to finish the job.
Description of Work: Whole house carpets cleaned. Couch cleaned.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Castles Home Services
Thanks for the nice review Member. It was a great pleasure to be of service to you. Yes it took a bit longer than I anticapaited but sometimes that's just the way it goes. I wanted to do the best job that I could and the kind of job that everyone deserves. As an owner opperator I feel an obligation to make sure the job is done right and not just in a certain time frame. I look forward to working with you in the future.
Gloria T.
12/2010
5.0
carpet cleaners
  + -1 more
I had a new puppy that really messed that carpet up. I was worried that they wouldn't be able to clean it up but he was able to get everything up. It looks great.
Description of Work: They cleaned my living room and my hallway carpet.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from Castles Home Services
For this Angies list member the total cost also included Stain Guardian Fabric Protector to all the carpeted areas cleaned. This is recomended when giving a bid on a project as it extends the longevity of the capret and is very helpfull in maintaining the beautiful appearence of the areas just cleaned but it is certainly not a requirment, it is always optional. The fabric protection is not always desired by the customer as in some situations budget is a concern as well as other factors that make it an unreasonable investment. Each client should keep in mind that the service is taylored to the needs and wants of the individual so that you get just what you want and need. Castles Home Services is here to serve your needs, and make the entire experience one that you are happy to repete and recomend to your friends and neighbors. Much thanks to this long time valued customer!!! Sincerely, Brian Franta, Owner of Castles Home Services.
Crockett D.
12/2010
5.0
carpet cleaners
  + -1 more
Great service, great job. Pet stains are gone! I picked Brian because compared with the competitors, he sounded the most interested in getting the job done & doing it right, as opposed to just delivering a slick sales pitch & quick estimate. Plus with Castle Home Services, I knew I was talking to the guy who would be doing the work, so there was no risk of getting surprised with a "new plan" when the workers showed up. Brian showed up on time, walked through the areas to be cleaned and asked me what needed special attention. He listened and answered all of my questions, worked hard, and did a thorough and quality job.
Description of Work: Clean $2500 sq ft carpet with pet stains, move furniture with me.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Castles Home Services
It was a pleasure to serve the needs of this new client. He had some very specific issues with this job and shared these with me. This was key in tayloring the service to meet the desires and expectations of this new client. My thanks to him for choosing Castles Home Services to help maintain his beautiful home. I look forward to serving him the next time he requires our services. Sencerely, Brian Franta, owner of Castles Home Services.
    • 1
    • 2(current)

Contact information

1783 Pescadero Dr., Salinas, CA 93906

www.castleshomeservice.com

Service hours

Sunday:
7:00 AM - 5:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 AM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 6:00 PM

Licensing

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Carpet Sales and Installation,
Marble and Granite,
Water & Smoke Damage

FAQ

Castles Home Services is currently rated 4.8 overall out of 5.

Sunday: 7:00 AM - 5:00 PM

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 AM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 6:00 PM

Castles Home Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Castles Home Services does not offer free project estimates.
Yes, Castles Home Services offers eco-friendly accreditations.
No, Castles Home Services does not offer a senior discount.
Yes, Castles Home Services offers emergency services.
Yes, Castles Home Services offers warranties.
Castles Home Services offers the following services: Top quality carpet cleaning, furniture cleaning, natural stone and ceramic tile cleaning & sealing, dustless hardwood floor refinishing (a maintenance process), Carpet repair-stretching, seaming, patching,small installation jobs, Water damage de-flooding service, smoke damage odor clean up removal, cleaning tile & natural stone, polishing marble & limestone/travertine.Cleaning auto carpet and upholstery.
Do not take on large carpet installation projects, do not sell stone or tile, do not install stone or tile, do not do major reconstruction after water damage or fire damage.

Contact information

1783 Pescadero Dr., Salinas, CA 93906

www.castleshomeservice.com

Service hours

Sunday:
7:00 AM - 5:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 AM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 6:00 PM