SIERRA VALLEY MOVING & STORAGE INC

It went well

It went perfectly!

Very well.

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Prompt and professional

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They showed up on time with a complete crew and all the equipment needed. They were careful with my belongings and made sure furniture was protected. They were very fast, courteous, and professional. (So fast, that I couldn't keep up with the additional packing I needed to get done. Word to the wise, make sure everything is packed and ready to go before hand. Don't assume you can finish packing after the movers arrive.) The crew had everything loaded into the truck and transported and unloaded within the quoted time frame. They were very patient in placing furniture and boxes where I wanted them to be. I also appreciated the fact that they loaned and delivered several wardrobe boxes a couple of days before the move.

No complaints at all! Everything you would want in a mover.

The best experience I've ever had with movers!

great to work with communications were open and easy walls and furniture were unscaved

This company was wonderful from the first phone call to completion of the project. Workers appeared to be very experienced, polite, careful, patient , punctual and competent.

They came for a quote and they were very nice. I liked everything about them. They were very professional, but there was a little hiccup with the estimator, as he couldn’t come for the estimating process, because of his emergency dental appointment. He then called and re-scheduled the appointment. He was very professional and went through everything. The paper work he sent through, mentioned it was a contract and they would stick to the price, which I was not happy. I would have gone with them in the end, but another company advertised, that it would cost much cheaper than Sierra Valley Moving & Storage Inc.; infact I ended up paying double. I will use their services in future.

It couldn't have been better. They knew what they were doing and had the expertise to properly pack the truck.

They were very good, but expensive. They did a great job moving things around and took great precaution, but they were expensive. They used bubble wrap to wrap all the items and moved everything in good time and were very methodical.

Ray came out and gave me an estimate for the job. The workers showed up, as expected, and moved some very heavy furniture from my downstairs to my upstairs, completely emptying my family room and living room and storing the items in upstairs bedrooms. When my remodel was completed they returned and put it all back. They were very accommodating as I changed my mind about what things I wanted moved from one location to another. They were punctual and polite and they did not make a single mark on my newly refinished hardwood floors or newly painted walls.

Sierra Valley is an extremely professional and trustworthy moving company. We have used them twice and I don't think I'd ever use anyone else! They go out of their way to be very careful with delicate items, furniture etc. I am a worrywart and I probably drove them nuts checking to make sure everything was well wrapped and carried gently, but they took it all in stride. They had enough guys to do the job efficiently but not enough that I felt I was being overcharged. They were all working like dogs and barely stopped all day. They had to negotiate a difficult set of stairs in the new house and did it very well. They are great! Also the office is very efficient and always dealt with calls and issues such as getting boxes in a very timely manner. Also they are very nice.

Overall, it went great. The owner (whose name I now forget, I'm writing this months later) was very responsive prior to the move, answering all my questions, providing additional packing boxes when requested. The guys who came the day before the move to help pack the additional items were great -- very professional and very fast. It was just the boost we needed to push us into the "Ok, now we are ready" column. They kept the cost down by only sending one of their guys to WA -- the truck driver. They arranged for very experienced, fast, capable movers at the Kirkland end to help unload the truck, at both the storage unit and at our new condo. It helped that we didn't pay for two movers to travel to and from Sacramento. Issues. The Sacramento packer who helped with the kitchen items was very fast. Later, when I unpacked, I realized that that was in part because he used very little packing material. I was glad that I had already packed our more fragile items; I don't think they would have been adequately protected if packed in this manner. A lamp was broken during the move, and the Chinese porcelain dish under one of my large plants, in a large Chinese porcelain pot. It took a while, and we had to place a follow-up call to check on the status, but we ultimately received our repaired lamp. We didn't realize until after the move that the Chinese dish was broken; the movers never said anything, just placed the broken dish (broken in half) under the plant. That was cheesy, but we were too worn out at that point to make a big deal about it. I'm sure if we had that we would have been reimbursed. All in all, they did a very good job. I would hire them again.

The story of my last move- For my most recent move, I had contacted them for an estimate for my move. And then, 2 weeks before my scheduled move date, I broke my right leg and twisted my left ankle (!!) leaving me in a wheel chair. I live by myself and had most of my house left to pack. Moving day was approaching quickly. I was very stressed and not accomplishing a lot due to my immobility. Suddenly (well it seemed sudden at the time!), it was 3 days before my move date. I called SV to advise I would need to delay my move as I was unable to pack by the scheduled date, but I might have to be out on very short notice if the new owner insisted on their anticipated day to take over. First, they asked if there was anything they could do for me due to the broken leg, and then they really came to the rescue. They sent 2 men over that afternoon, with supplies, to pack and label the boxes and prepare my belongings for the move. And the next morning, two men were there again and completed all the packing for the move the next day. On moving day, the crew arrived right on schedule. All the men were professionals, each introducing themselves to me, letting me know they were there to help with whatever I needed and assuring me they would take care of me and my belongings. I sat in my wheelchair, watching them as they all bustled around me to load the trucks. Several of my friends came to "help". Not needed, as I was in good hands. But the SV crew politely listened to all their conflicting directions and then verified what I really wanted. What angels to put up with that and handle it professionally. They checked and double checked that they had packed each room, closet and shelf, the patio, and the garage. Fragile items were carefully wrapped in papers, padding, and blankets, as needed. When we arrived at my new home, they unloaded the truck and verified the locations to put my belongings. Items labeled "Open me first" were placed for easy wheelchair access. The ultimate proof of the integrity and professionalism of this team and this company is what happened in the middle of the move. Two men were moving a very large, awkward plant. After placing the plant where I asked them to put it, I left the room. Shortly after, one of the men came to get me and show me something. They had noticed a crack in the pot and wanted me to check the damage. Hey, accidents happen. On the spot, they apologized, advised me it would be taken care of, and noted the description of the damage on a claim form. They were very apologetic. I received a call from the office manager the next workday to verify that all else was OK and that what was on the claim form was correct. Three days after the move, I received a letter from the office manager and a check to cover the damages. I highly recommend Sierra valley Moving and Storage for residential and commercial moves and for storage services.