SIERRA VALLEY MOVING & STORAGE INC

Movers arrived as scheduled. They were very courteous, professional, and got right to work. They did an awesome job and were masters at skillfully moving items, especially very large, heavy, bulky items around tight corners as well as navigating steps. We couldn't be happier with their service and would definitely utilize their services again. Highly recommend them!

They were great, on-time, courteous and professional. I would highly recommend.

AWESOME - AMAZING - can't say enough about this moving company and these guys! From A to Z. they were professional and thorough and personable. As Ray said to me "there is only one thing my guys won't do - - they won't say no." Well said. Use these guys for any of your moving needs. I wish we could use them for all our statewide offices! Thanks, all!

Everything was FIRST CLASS from start to finish. Ray Martinez came out, did a thorough and professional estimate, on short notice scheduled the date we want, and assigned a great crew to us. Ula the lead was professional and thorough and expertly ran the crew over two days of packing and moving. The crew - Curtis, Ken, Michael, and Johnny G all worked very hard and earned a tip from us. The trucks are clean and the packing materials were more than adequate. Everything was packed carefully, the house was protected, and the move was done according to Ray's description and to our expectations. At the end the job came in below the estimate and ahead of schedule. It's not very often that service exceeds expectations, and this company certainly did. I highly recommend Sierra Valley Moving and Storage without any hesitation for your residential move. - Terry M.

Sierra Valley Moving and Storage were incredible to work with. Paul and Ray the owners were involved from start to finish. Ray came and gave us an estimate on both the cost and the amount of time the move would take, and Paul followed up after the move to see how things went. Everyone was prompt, professional, courteous and understanding. We had some drama which I felt terrible about but the moving crew didn't bat an eye and just focused on their work. I was incredibly impressed and so grateful to everyone from the movers to the office staff for helping us out in a pinch. Everyone was mindful of Covid-19 and were masked and maintained social distancing, despite having to move heavy equipment down several flights of stairs. I don't know how I would have gotten through this sudden forced move if I didn't have Sierra Valley Moving to help me out. They will be my first call if I ever have to move anything again!! They deserve all the praise they receive and more. Thank you Paul, Ray and all the crew at Sierra Valley Moving and Storage!

Excellent service throughout--the people were very professional, the movers brought sufficient materials to protect all furniture, and the staff went beyond expectations and took care of the little things as well as the big ones. I would highly recommend this company and its staff and would definitely use them again (though personally I hope to never have to move again overall!).

Excellent service provided. Two truck loads of very heavy furniture was moved 250 miles away. The moving crew was on time and worked very hard to move all of the furniture safely and promptly. I would certainly use this company again for any move.

Excellent. We moved contents of a 2300 sq ft house to 4 different locations. We did some packing. Sierra did the rest. They provided all boxes and packing materials. We also changed the date for a portion of the move. Movers were on time, very professional, and the move came in well under the not-to-exceed price. Would use them again without hesitation. Wished they did long distance moves.

Had planned to move some furniture; however, due to unforeseen circumstances I already had to reschedule a couple of times. Roy at Sierra Valley was very understanding and try to accommodate new move dates. At this point in time, I still do not have a definite move date yet, but I am certain we will be using Sierra Valley for the planned furniture move.

I was most impressed with the wrapping of the furniture as one of the best features and services that Sierra Valley Movers offers. We have had subsequent movers twice since then, and while Sierra did a good job on our first move, I had a very stringent budget based on the need for three (3) large moves within a short period of time. Although Sierra did a stellar job, the new movers were also fabulous and did a good job. However, they did not go to the same degree of protection for our furniture, including my specific request to wrap furniture that was destined for move to storage; as there just wasn't enough time to wrap the furniture by the subsequent movers, but they too would have done so - with time permitting. With the new, alternate movers, I got a very cost-efficient hourly rate, appropriate size of truck(s), and appropriate number of movers each time, but they couldn't spend a great deal of time wrapping and preparing items for moving (based entirely on my stringent budget and desire to stay at or under 8 hours). This service is obviously while 'on the clock' and eats up a good amount of time. Both movers, including Sierra Valley were cognizant of my budget, with a quest to not go over the eight (8) hours I was contracting for, although I was charged for additional 'overtime' by Sierra. The new movers did not take any breaks at all, including no lunch breaks, and only charged me from time of arrival at old home, to time of final departure from new home (or storage,) when entirely done. This is another cost matter that Sierra Valley charges for and why there were additional costs to me that I had not planned on. Sierra Valley starts the clock when their truck leaves their yard, and this was included in the charged time to me, in addition to their lunch break, other breaks, as well as the travel time back to their yard? This time was what put me over on my eight (8) hours. Paying for as much as up to two (2) hours in total for lunch breaks, regular breaks, and travel from and back to their yard, was just not cost-efficient, nor warranted, to my way of thinking. I'm not heartless and would have been fine with the breaks and lunch, but did not think that this, or the travel to and from their yard was something I should be charged for. I think the movers should be 'off the clock' during these periods of time. This is the primary reason why I changed movers for the follow-up two (2) moves we had. However, I knew I would probably lose a specific service in order to stay within the 8-hour period for the new movers. In the final move, the additional time and effort originally to be dedicated to wrapping everything deemed for storage, was the service I had to lose. The new movers had to spend upwards of an hour or more to disassemble a huge king bed with drawers underneath, and then reassemble the gigantic bed at the new house. At the end of the day, the cost-savings was the most important element to me since we had to move so many times, from different places, within a short period of time, making the hourly rate, and 'what' I was charged for - THE most important element to me. If the charges are not of issue for you, I would highly recommend Sierra Valley Movers. They are super 'pros', did a great job of wrapping furniture really well, making additional stops ( including our storage unit) and providing enough movers, and large enough truck for the move. Sierra went as far as to have a desk that the sides broke off of as one of the first items to go on the truck. They did not request the final payment from me until they had the desk completely repaired, which was not an inexpensive feat, given the style, wood, and color of the desk. Max and Sierra Valley Movers are honest, ethical, prompt, and all of the great adjectives one can use for a fabulous mover. The lone complaint was the additional time elements that I don't think the customer should have to pay for, but that was it. Grade A!

It went very well. The moving crew were able to separate and keep track of the three different segments of furniture. They loaded and unloaded the furniture in a efficient and careful manner this despite having to unload on a very hot day in July. They delivered, as indicated to me and my relatives in Nevada, at the time and place they promised they would have the furniture. Overall my experience with everyone in the company was a positive one.

Extremely well! Great job done by the team on a Saturday--a day they normally do not work.

Quote response was quick and in person and completed moved just 2 days later. Three people that arrived were pleasant, efficient and careful with our items.

Perfectly. Absolutely according to schedule; extremely professional. For local (i.e., Northern California), they are top-notch.

I can recommend this company very highly,they are reliable,fair priced,and efficient. Give them a call if you need and moving services !!

The estimate itself was RIDICULOUS! 2,273 dollars is what they wanted to charge at $250 an hour for 5 men for 9 hours.. I have never moved anywhere that took more than 4 hours, 3 men at the most and $120 an hour. Luckily we were able to get moved by a reputable company at a 10th of the cost, and in less than half the time, with 1/4 of the man power.

Very pleased with the company and overall service. The movers were hardworking, professional and very careful.

The owner, Ray, responded personally and quickly to my request for proposal. He came to our home to provide an estimate a week in advance, and to drop off boxes, including some wardrobe boxes that we could use for free. Very nice, very informative guy-he even helped explain how to pack my dishes so they wouldn't break. On the day of the move his team was dressed professionally and moved quickly. Manny was the lead and great. Overall, I felt that the whole move took a bit longer and cost a bit more than expected, but that was primarily because of traffic to Oakland. This is not the "budget" moving company, but if you want things done right call SVM! Highly recommended.

I have known and worked with this company for about 20 years. Larry and Ray are fantastic people that have ALWAYS been ready and willing to help me move my home and business at a moment's notice. Although I haven't needed their services for some times now, I can give my honest and forthright appraisal of their work. I met them when they were contracted with my company to move huge amounts of furniture and equipment. We worked together weeks on end. They are a very good company and people. If there has been problems with a move, it is probably isolated to an individual and not to the company itself. You can make a call and things will be straightened out.

A+. These are professionals. There were cheaper alternatives, but I felt the best about this company. In short, they were very good, and there were no problems. 1. I had a good first impression on the phone with the receptionist. First impressions matter to me. Then I talked to Ray Martinez. We scheduled a walkthrough within a day or two. Other companies did not have time available until later in the week. 2. Ray Martinez arrived on time. He was courteous. He was responsive to my concerns. He walked through the house efficiently. He said he'd get back to me with a quote. He sat down and explained the moving process. The movers would arrive, install protection for the house by taping corners and putting down runners. The movers would be in slacks and a professional uniform with a name tag. He went on and on about what would happen. He finished up by explaining what would happen on the other end. It was the most professional presentation I have ever received. I have moved many times, and Ray's presentation was by far the most organized and thorough initial visit. 3. I reviewed quotes from 2 other firms on Angie's List. I did my best to standardize the quotes so that I was comparing apples to apples. Sierra Valley was not the cheapest. They included the full replacement value coverage with no deductible. Just so you know, there are cheaper options with various levels of deductible. This was not explained to me. If I had to provide constructive criticism on one thing, it would be that the insurance options were not explained. I figured that out from other presentations. Still, once I knew that I could probably get a quote with other options, I did actually decide that I wanted full replacement value with no deductible ? so I did not ask them for a lower quote with other options. To do a comparison, I had to figure the no-deductible insurance into the other quotes in order to get a fair comparison. That may be an area where you can save money. It just depends on your situation. Check your homeowner's insurance to see if it covers a loss that occurs during transit. This should be a major concern if you have some really valuable items that can be damaged in such a move. 4. I called Ray on the Saturday of Labor Day weekend. I got a call back within an hour. I did not expect to hear anything until Monday. This was a good sign. It shows the responsiveness of Sierra Valley. Moving is stressful and you are balancing many things. The last thing you need is a company that is slow to get back to you. I had more questions on the first business day after Labor Day. I received a call within an hour or two from Ray with answers to all my questions. I had a few more questions that were answered by his staff. The receptionist was always helpful and always relayed my concerns to Ray. 5. I signed up for a self-pack. I received the boxes within hours of confirming the move. The movers who showed up were courteous. Another good sign. 6. I needed more boxes over the weekend, when typically movers are closed. I received what I needed within hours of my request on a Friday afternoon at 5:00 PM. The person at the desk was able to track down a delivery person who was on his way out. This helped tremendously not having to worry that I was going to run out of materials before the load-up day. 7. The movers arrived on time in the morning of the load up. The lead person, Phil, introduced himself. The movers moved quickly and efficiently. They were courteous and responsive to my needs. I did not notice them slacking off or doing anything inappropriate. Phil has 16 years of experience under his belt. I felt like I was in good hands. Phil also helped out by offering creative solutions to various problems that came up with some appliances. He lent me a putty knife, which saved me a trip to the store. He lent me his box cutter. He helped me brainstorm about the placement of some furniture. These are the kinds of things that make a stressful move less stressful. 8. The movers came the next morning to retrieve a few items. Again, they were on time and ready to go. I met them at our new place. They were already unloading. They moved efficiently. Nothing was damaged that I have noticed. I never saw the movers sitting around doing nothing. 9. Another constructive criticism is that there ended up being some boxes that were misplaced. It seemed kind of rushed at the end. I was exhausted, and I'm sure the movers were, as well. But I was paying good money for the labor, so I would have appreciated an instruction to walk through the house and tell us if there are any boxes that need to be moved. There was a huge stack of boxes in the kitchen, and it was not until the movers left and I started to dig into the stack that I saw that there were a few misplaced boxes. The same was true of the garage. I would have appreciated a little more heads up by the lead person that they were contemplating getting ready to leave in 30 minutes, say, and please make a final sweep of all the boxes. I would have sent a couple movers with me to help move other boxes out of the way so that I could see what boxes were behind other boxes. Remember, when the movers leave, you are the one who has to move misplaced boxes, so this is actually a pretty big deal that you should insist on taking your time with. To be fair, Phil did move the misplaced boxes in the living room to other places. It was just that I discovered later some boxes, mostly in the kitchen, that were in the wrong place. 10. The fee I paid matched the Not To Exceed Price. I was charged extra for the extra packing materials that I requested. 11. I had a question after the move and the response was prompt and courteous. My experience was hassle-free. I am satisfied that I chose well. I strongly recommend this company.

From my initial email inquiry to the completed move, everything was perfect. I was able to arrange the move via email, and Greg was quick to respond and provided the complete details regarding rates and availability. Rogelio and Manny showed up on time, were courteous, and took care in moving the items. Before leaving, they made sure everything was exactly where we wanted it, and even offered to help with items we had packed in the car. The rate was exactly what we were quoted. I would definitely use Sierra Valley Moving & Storage again and highly recommend them.

This was a difficult job. My wife and I needed to have the movers pack all of our possessions and transport them 300 miles to our new home, then unpack them and remove all the boxes and packing materials. We interviewed three moving companies. The only company that gave us the confidence they would do the job right was Sierra Valley Moving and Storage. One of the owners, Ray, came to our home to prepare the estimate, and explained everything they would do, from how they would pack artwork, furniture, dishes, and fragile, to how they will protect the walls and floor, how long the move would take, and how many movers would be involved each day. Their estimate was also the lowest of the three and seemed fair for the amount of work involved. The move required 5 days: 1 to pack everything, 1 to load onto the semi; 1 to drive to the destination; 1 to unload, and 1 to unpack. On the first day they arrived on time and brought sufficient packing materials for our entire home. The movers wrapped dishes and fragile items in multiple padded layers of paper, wrapped furniture in blankets and shrink wrap to protect them, and were extremely careful and respectful in handling everything. On the second day they brought a larger crew to load the truck, as there was a great many boxes plus furniture, and were able to complete all loading by early afternoon. On the third day they drove to our new home where we met them on the fourth day for unloading. They hired a local moving company to assist with unloading and unpacking, and everything was done on time. We were particularly impressed by the movers? professionalism and courtesy throughout the 5-day experience. They always arrived early or on time. The move foreman, Phil, was incredibly positive and helpful throughout. One of the owners, Larry, impressed us a great deal by driving up to oversee part of the unloading on the fourth day ? a 600-mile round trip for him! All of the movers worked extremely hard and maintained positive, cheerful attitudes throughout the grueling job. There was no significant breakage or damage because of the careful and thorough manner in which they wrapped our possessions. We were very pleased and impressed with the quality of their work and would definitely recommend Sierra Valley Moving and Storage.

I submitted the review below prior to talking with Ray Martinez. While the experience is still factual below, I do want to add that Ray promptly called me back, in a non-defensive way listened to my feedback, and acknowledged that this will be a learning experience for him and his team. I don't doubt he will do all he can to correct the poor experience I had. Here is my review, given the above caveat-- "We had previously used Sierra Valley moving company last July when we relocated from Colorado to California. At that time, they unloaded a P.O.D. for us and a Penske truck that we had driven from Colorado to California. At that time, they were fantastic--for $400, they unloaded all of our belongings, put together beds, everything with 3 hard working and courteous guys. This time, however, they sent 5 guys to do half the work in more time, and with less than quality results. My experience included the following: 1. While a couple of the guys were very courteous and hard working, the team leader was not very professional, and in general, I felt what should have taken 3 hours strung along for 5 hours, almost doubling our bill. At the time of the bid, I was told, "If you have all the boxes moved, and we just move the big stuff, this won't take more than 3 hours at the most." Hardly the case. 2. Team leader didn't really want to take care of the 4 places on our walls where the paint was nicked (and 2 places where the dry wall was actually partially gashed). "I'll take care of it if you want me to...just bring me the paint...I'll do it," he said in an impatient way. Of course, I would have had to pay for his time to get it fixed--at $215/hour. 3. I was not notified earlier about extra charge for using a VISA. 4. I was paying for 5 guys, and there was always at least one guy standing around. Usually 2 or more. In fact, 2 guys did most of the work. It was totally frustrating to be paying for guys to stand around, or wait for other guys to get back to the truck. Completely inefficient work. 5. I had to do the math on the final bill. The team leader couldn't calculate the total bill--at one point, forgot to charge me for mattress covers, so we had to start all over again. I had my calculator out along with him helping him do his job. To summarize: I estimated that this move would cost me $600 at the most, given the previous job with the same company costed $450. $1150 was not worth the value--no where near it. They were inefficient with their time, with the team leader spending more time joking around with his workers and me. Frustrating to say the least. We do not recommend Sierra Valley Moving and Storage."

It was a good experience. They were pretty professional and they were on time. The only thing they did wrong was that they bumped the walls when taking things done.

Manny and Miah showed up on time. They very friendly and professional. They worked so hard, and would move the furniture around if we wanted it placed in another location. Manny even tightened the legs of a day bed. The move went great. Thanks guys!!