Kitchen Mart Inc

We hired Kitchen Mart to remodel our master bathroom down to the studs. By all appearances, the company did a very nice job; the results look great. We were especially pleased with the work of Randy Richey, who basically took care of each stage of the project except for the tile work. A true and ldquo;Renaissance Man,and rdquo; he handled the final phase of the demolition work and all of the sheetrock, electrical, plumbing, shower pan, and cabinet refacing work. He was a joy to work with from start to finish. Such is the and ldquo;good news.and rdquo; We would have given Kitchen Mart a higher overall rating except for our disappointment with David Starrett, who was dubbed our and ldquo;project manager.and rdquo; When he visited our home initially, he was carrying the multi-page spec descriptions, but it didn't seem as if he had bothered to gain any familiarity with the job before his arrival. We spent a great deal of time doing nothing more than answering questions that were already addressed in full in the specs. Later on, David agreed to coordinate our acquisition of faucets and other fixtures from a local plumbing supply store; he even assured us two weeks afterwards that he was and ldquo;up to speedand rdquo; on getting the fixtures in our hands. Unfortunately, he had never followed up with the plumbing supply sales staff after his initial contact with the store, and when we called the store ourselves we discovered that the fixtures had never been ordered at all. David's initial reaction to our expression of displeasure was to deny any responsibility for the mishap. We should also cite David's apparent failure to visit the work site even once during the month-long construction and ndash; a strangely detached interpretation of his role as a and ldquo;project manager.and rdquo; And when we attempted to reach David near the end of the job to discuss an apparent problem, we never heard back from him. Overall, the level of communication we enjoyed with Kitchen Mart was less than what we felt a $25,000 remodeling job ought to have warranted. Other negative points: (1) Steve King, a very skilled salesman, significantly understated the amount of time the job would require and overstated the amount of supervisory oversight the work would have; (2) the gentlemen who took part in the first day of the demolition work needed to borrow our wheelbarrow and floor fan, leaving us to wonder why they hadn't been equipped with such basic implements by Kitchen Mart; (3) the tile installers left the premises after pronouncing their phase of the work and ldquo;all finishedand rdquo; but had failed to apply a corner piece at the end of a row of quarter-rounds; (4) the same tile crew left a huge pile of rubbish at the side of our house instead of hauling it away.

It was kind of slow. There were some problems with the installation. There was a problem later on and I couldn't get a hold of them; they never responded back.

They were pleasant to deal with. They were prompt, professional, and clean.

It went very well. The quality of workmanship was great as well as the communication with the project manager,David Starrett.. First, we met with Steve King for consultation and estimate then with David Starrett, the project manager, to fine tune the job. The tear-out went well with minimal disruption, dust down to a minimum. Next came the construction which turned out beautiful. During the construction we had some design changes. The quality of the workmanship is awesome and the staff at Kitchen Mart is great-everyone was professional and were talented in what they do.

Kitchen Mart re-refaced my cabinets and replaced a defective Corian countertop after another company ruined my kitchen. The entire Kitchen Mart staff was fabulous from the first time I called to the time 1 year after the installation was complete when they came out, (without an argument) to fix a minor problem. I cannot say enough about the excellent service they provide. In particular, Mr. Dan Babcock was helpful to us beyond all measure. I now have a beautiful kitchen and I have Kitchen Mart to thank for it. I just wish I would have called them first...

It went very well; from my initial call to the showroom, to scheduling appointments, planning sessions,and contacts with sales representative and the project manager everyone was courteous,helpful and very responsive. I had telephone, in person and online contact and each time staff were prompt and thorough in their responses. The projects were done in three stages to accommodate a planned vacation and everyone there was very flexible. I am completely satisfied.

We contacted the Kitchen Mart located in Rocklin for an estimate to remodel our kitchen. Jim Howard was the sales representative that promptly contacted us, came to our home and provided an estimate. Our research of the Better Business Bureau and Angie's List showed very positive comments regarding Kitchen Mart. When we received the initial estimate of the work we wanted done, it seemed reasonable. However, when I asked Jim to itemize the materials and labor costs to compare estimates from other contractors I was working with, he was reluctant to provide that information. Jim wouldn't provide itemized pricing via email, but did provide that information if we would come by his office. The cost to reface our kitchen cabinets or install DuPont Corian counter tops was very competitive compared to other remodeling contractors we received bids from. However, we found a lot of the work such as demolition of existing tile and installation of granite or tile flooring was twice the cost of an independent contractor. In fact, we signed a contract with Debra Hoang at Stone and Beyond based on her reviews on Angie's List, recommendation from other kitchen remodeling contractors and the outstanding customer service and competitive pricing she provided. This hidden markup was discovered only after considerable probing for an itemized price list from Kitchen Mart. I also asked that a building permit be pulled so that all work performed by Kitchen Mart complied with city ordinance requirements. I was quoted a flat rate of $1500 for that to be accomplished. That amount seemed unusually high to me so I called the city building department and was told the work I was having done would only require a fee of $66.25. When I called Jim Howard and asked him about the disparity, he confirmed with his supervisor this was a standard fee Kitchen Mart charges for labor costs associated with pulling a permit. However, after some discussion, he did agree to lower the cost to $200. I chose not to sign a contract with Kitchen Mart based on their pricing policies and reluctance to itemize their labor and material costs.

Quality time was spent with sales representative picking out what fixtures I wanted down to the color. Professional installers in every way. Polite, on time, clean, and professional. Time promised it would be completed was right on the nose. No surprises or hidden costs at the end of the job. Hire again - no question.

Kitchen Mart upgraded all the outlets in our home, moved and upgraded the electical panel and remodeled the kitchen. The remodel went well and was on schedule until we got near the end. There was one 10 day period (Memorial Day Weekend in the midst of that) where they only worked 3 days. The kitchen looks beautiful, but there are some annoying aspects. Since some of the cabinets were refaced, drawers that we previously had got omitted in the process. Also, my old large cutting board was replaced with a much smaller one, and Kitchen Mart never sat down with us to go over final plans beyond the initial decision process for countertops, etc. Also, a couple of months after the remodel, our electrical panel started to arc due to a manufacturer's defect and had to be replaced immediately. Josh and Don from Kitchen Mart were very responsive, coming out immediately to handle this emergency.

Kitchen Mart provided one of the lowest bids during our initial research process. Although other companies had lower or similar pricing, Kitchen Mart included everything in their pricing. We liked that they would do all of the work. We visited the Rocklin showroom, and they were very helpful in our selection of materials. It did take over a month to start the project. It seems Kitchen Mart is pretty popular. Once our scheduled start date arrived, Kitchen Mart was right on time. Although we were under the assumption (based on conversations) that the job would take about 2 weeks, it actually took much longer at around 4 weeks. However, we did have some additional work performed that wasn't included on the original contract. Although it is sometimes hard to have people working in your house for so long, all of the employees with Kitchen Mart are extremely professional, friendly and helpful. The finished results are terrific! I love our new bathrooms. Kitchen Mart did an outstanding job. We would definitely use them again.

It was kind of a hard process getting them communicate, we had to nag them a little bit. I thought we got a good value for what we paid, I mean it looks great.

The quality of the work was very good. We had some difficulty with the job manager not communicating with us, but the people who actually did the work were very good.

I chose this company as a result of finding it on Angie's List, a perfectly clean Better Business Bureau report, and they are a member of BBB. Additionally, with very little exception, everything they do is in-house, from Korian to cabinet making. There is really only one other major competitor in Sacramento, that is not nearly as big as Kitchen Mart, and they do not have as good of reports in Angie's List, nor a perfectly clean BBB report. Lastly, the competitor's bid was much higher as well. We received a few private contractor bids that also could not compete with Kitchen Mart. Steve King was our salesman and he has some great ideas and a plumbing background which helps in putting together a remodel. I am an analyst by trade, and as a result, it is not unusual for me to be asking a lot of questions and reconsider options in the process of my wife and I putting this bathroom together. Steve was very hard to get in contact with through the process, and at one point we had to pin him down with another appointment to get specific answers to our questions. He failed to get back to us with answers to our questions that he had to check into. And in one of our phone conversations, he actually got short with me on the phone. After closing the deal, he would not return any attempts to contact him for contract clarification. This company has other sales persons, which I would recommend you consider, UNLESS you know exactly what you want, and will not need to bother Steve with the struggles of redesigning decisions of the entire bathroom which usually comes with many questions in the process. I found the pricing well within competition, firm on prices without any give. The project manager's name was David, who really did a pretty good job considering how stretched he is in managing several jobs and crews at the same time. The person who did the magic in our bathroom was Randy. He is not perfect, made a few mistakes, had a great attitude at all times, and most of all is probably one of their best tradesman. We could complain about a few minor flaws that we have to live with, but all in all, Randy did a fantastic job. This brings one thing to mind as we ran across several employees that work for the company, the way they interacted with each other and with the customers was a compliment to Dave H., the owner. This says a lot about the company in general. The largest blunder that we ran into was the painting of the bathroom. If the salesman would have told us to only look at Kelly Moore paint colors, we would not have wasted our time and expense trying several different quarts of paint in the old bathroom until we came up with the color we wanted. When the painter came out, he pressed my wife into an on-the-spot decision for a Kelly Moore color that was close to the one we wanted. Needless to say, the bathroom had to be repainted with what we wanted. I am out of space, even though there is much more to say.

A company Representative came to my house to see the area and to discuss with me what I wanted and how much it would cost. Next I went to their showroom and had an appointment with him to select what I wanted such as tile shower type, cabinets, faucets etc. The construction supervisor came to my house and discussed my plans and measured for the custom cabinets and counters etc. I was then mailed a schedule for my job. The job went as planned. The job took 22 days. I now have 2 beautiful bathrooms.

They are extremely professional. They are on time and provide excellent customer service.

The demolition was done in one day and it was performed in a clean and professional manner. The installation was on time and on schedule. All of the workers were professional and friendly. I left the house on several occasions without worry or concern. There were several details that needed attention and they fixed them above our satisfaction.

I made the appointment with Kitchen Mart about two months before they came out. Once they came out to do the job, they did it very well. The new floor and shower helped to spruce up the bathroom and give it a nice new look. I was glad they did such a nice job.

They were extremely responsive, showed up on time. They were great. Had kitchen and two bathrooms done in two weeks.

They were cooperative, competent and I have no complaints.

Dan Babcock was our salesperson. He was very nice. Work started July 31, 2006 and was completed in 5 days. Steve was our installer and he did an excellent job. Very meticulous about his work. He even came over to fix a cabinet when the countertop installer had a level issue when installing the counters. We would recommend them to others.

Kitchen Mart was terrific. They started when they said they would, cleaned up everyday they were here, and finished the job in a little over a week. After they were finished, we had a couple of places in the countertop that still needed to be buffed, and they came immediately when we called and buffed the countertop. They have very professional employees, and our project manager, Josh, was always available and kept us informed about what was going on. I highly recommend Kitchen Mart.

THE COMPANY PROMISED ME A TIME TO BEGIN and FINISH, WHICH THEY FULFILLED. EVERYDAY THE MEN SHOWED UP ON TIME and WORKED THE ENTIRE DAY. THEY WERE SO POLITE and HELPFUL, PLUS THEY CLEANED UP THEIR MESS EACH DAY. WHEN THE JOB WAS FINISHED I DIDN'T HAVE ANY DUST OR DIRT AROUND MY HOME. THIS COMPANY RESTORED MY FAITH IN DEALING WITH BUSINESSES AS I HAD HAD SOME REALLY AWFUL EXPERIENCES BEING A SINGLE FEMALE. THE QUALITY OF WORK and THE PROFESSIONALISM OF THE COMPANY WAS WELL WORTH THE PRICE OF THE JOB. PLUS MY KITCHEN LOOKS FABULOUS.

Competitive. They went out of their way to do more than what they should have, the crew was very very friendly. The crew was very professional and responsive. The sales reps could use some professionalism.

THEY WERE GOOD. I CHOSE THIS COMPANY BECAUSE THEY HAD THE BEST AND CHEAPEST PRODUCT I NEEDED FOR MY KITCHEN. THEY WERE A VERY EXPERIENCED COMPANY. I WOULD DEFINITELY RECOMMEND THIS COMPANY.

THE COMPANY WAS EXCELLENT AND VERY PROFESSIONAL. THEY SHOWED UP ON TIME AND PROVIDED QUALITY MATERIALS. I WAS VERY PLEASED WITH THE OUTCOME AND THEY WERE ALWAYS GOOD ABOUT CLEANING UP THEIR MESS.