Kitchen Mart Inc

When I asked for an estimate to be scheduled online, there was a question on what I want to pay. I selected $10-25k. The service specialist came out eventually and took 2 hours for the estimate. The final estimate was $61k! I was stunned, since I selected that I can only afford $10-25k. No fault of the service specialist, but how about some communication between the scheduler and the specialist. It would have saved us both 2 hours of our time, especially since I was working from home. My house is only 1400 square ft, and barely even worth $61k!

Horrible. Total waste of time. The company did not install Formica counter tops but did provide a $7000.00 estimate to replace all counters in my rental property. This is not what I requested or needed.

The designer/salesman (Dan) was very knowledgeable and helpful. After we made our decisions, we were given a very specific schedule that the various team members stuck to. All were prompt, professional, and did excellent and specialized work. Would highly recommend them and we will someday use them again for our bathrooms.

I can’t say enough about Kitchen Mart! From the initial consultation, planning and remodel, Kitchen Mart was easy to work with and the result is beautiful. All of their workers were extremely respectful and friendly. Daily, they cleaned up after their workday. Their work hours were punctual and very predictable. They adhered to a predetermined work schedule and work started and ended when Kitchen Mart had scheduled. Even when a couple of unexpected complications occurred (as will happen with any remodel project), they were easy to work with and extremely reasonable in arriving at a mutually agreeable resolution. I couldn’t be happier with our remodel and would recommend them to any of our family and friends.

Kitchen Mart did a terrific job with my kitchen and laundry room remodel. I have a small, 1000 sq ft home in East Sac. The functionality of my kitchen was very important to me. I so appreciated Kitchen Marts all inclusive service; from design, to product selection, to having one project manager overseeing the entire project, to all subcontractors employed by Kitchen Mart. Every time I had a question it was great to have one point of contact, and Justin was always responsive. In addition, once we had a design, they presented me with a calendar timeline and they stuck to the timeline. I attribute this to the fact that all subs- electrical, cabinets, plumbers, painters ... are employed by Kitchen Mart. I did not experience any delays, because a sub did not show up. In addition, they were open and responsive to the small changes I wanted to make as the project was underway. Every person I interacted with at Kitchen Mart was professional, responsive and kind; from the office staff to all the different contractors. All my friends warned me about having a bad experience with a remodel. I have to say Kitchen Mart was wonderful and met and exceeded my expectation!!! I highly recommend Kitchen Mart!!!

Kitchen Mart did a terrific job with my kitchen and laundry room remodel. I have a small, 1000 sq ft home in East Sac. The functionality of my kitchen was very important to me. I so appreciated Kitchen Marts all inclusive service; from design, to product selection, to having one project manager overseeing the entire project, to all subcontractors employed by Kitchen Mart. Every time I had a question it was great to have one point of contact, and Justin was always responsive. In addition, once we had a design, they presented me with a calendar timeline and they stuck to the timeline. I attribute this to the fact that all subs- electrical, cabinets, plumbers, painters ... are employed by Kitchen Mart. I did not experience any delays, because a sub did not show up. In addition, they were open and responsive to the small changes I wanted to make as the project was underway. Every person I interacted with at Kitchen Mart was professional, responsive and kind; from the office staff to all the different contractors. All my friends warned me about having a bad experience with a remodel. I have to say Kitchen Mart was wonderful and met and exceeded my expectation!!! I highly recommend Kitchen Mart!!!

I requested a quote and was contacted immediately and set up an appointment with Dan. Dan was great....he turned around the quote in a matter of days and answered all my questions. I had some concerns about the payment terms and Dave, the owner, contacted me by phone and email, which is above and beyond my expectations. I ended up choosing another contractor, but I have no hesitation in highly recommending Kitchen Mart, Dan and Dave to anyone who asks.

It was a great service. It was really good and they know what they are doing. Its excellent service.

They were wonderful , On time and Neat. They given us a price and that is what we paid for. Used them twice already.

It was outstanding. They did what they say they gonna do and no surprises . They were great.

They delivered a kitchen cabinet doors twice which is wrong, on the 3rd time they delivered the right one. They supposed to install a light fixtures but i don't want them on my house anymore.

This company was outstanding. They cost more than subbing our job out, but having one company do all the work for us saved us time and the headache of trying to get bids and deal with lining up jobs. They are professional, on time, beyond nice and a pleasure to work with. I will be hiring them again to reface our cabinets.

Outstanding. Exceeded our expectations. From start to finish we were impressed with all the workers involved. Special acknowledgement to Steve for his suggestions and help during the initial plan phase and Jon who was great, knowledgeable and real craftsman. Wonderful working with a company that handles all phases of the project in-house. No subs which is a plus. 40 plus years in the business.

Everything went very well, AGAIN. Kitchen Mart has done four other projects for us before and each one has turned out great. This one was no exception. Only minor problems were experienced and KM was very responsive in correcting them. Frank (installer) & Ramon (painter) were especially nice, considerate of our needs, and professional at all times. Once again, great outcome and service! Highly recommended for kitchen/bath remodels.

Very pleased with installation. We had 37 doors and drawers replaced. Re-facing was done with beech. 2 large drawers in island have sliders very similar to a good tool chest. Slide easily and will carry a lot of weight. Really transformed kitchen.

Unless you look like you have a $50k budget, don't expect to get a free estimate. I called Kitchen Mart to get an estimate to renovate a 10x11 kitchen. Stan came out to look at it, and as soon as he saw that it is an older house (1930s), he started going off on how much work it would be to remodel. He said that if our budget is less than $50k, he does not want to spend 8 hours to think up a plan for the remodel and provide an estimate. I don't know if it actually takes 8 hours to come up with a break down of costs. I felt it was unprofessional of him to complain about potential work and talk to me as if I'm wasting his time. We had a 1-2 hour window scheduled for the morning appointment and my sister and I missed work to be there, while the man only spent 15 minutes maximum in there and basically told us to consider whether it's worth his "8 hours" to provide an estimate. I don't like to jump to the conclusion that maybe I looked too young (I'm 29) to have that kind of money, but regardless of the reason I felt disrespected. It's a 1930s house in land park - lath and plaster is common. We were aware of that part, and with multiple renovations planned throughout the house, our budget was flexible and not small. I don't understand why he spent the appointment worrying about his money, when the appointment was for a free consultation/estimate. He didn't even collect much information that would enable him to draw up a plan. Needless to say, he never followed up. That's great that they currently have a lot of work, but we don't think they should be so picky and rude to future customers, especially when they advertise that they will provide a free estimate. Stay away unless you are ready to just drop them $50k+ while they complain about your house and how much work they'll have to do on it.

It went very well. Kitchen Mart knows its stuff. Not only did a designer come out, there were 2-3 other staff people that came by before the actual counters went in, then there were 2 counter guys and a tile guy. They are in huge demand, so if you're willing to wait for their expert help, you'll get the job correctly. We waited 1-1/2 weeks to meet the sales person (designer) and signed paperwork 5/13/16. The actual job wasn't completed until 7/26. The wait was due to Kitchen Mart's backlog. However, it was worth the wait: we got the custom-cut quartz countertops we wanted and the backsplash was done beautifully. The tile guy really knows what he's doing. There was no rushing with this work, and they paid a lot of attention to detail.

Everyone was very professional: quality of work, cleanup, willingness to make minor changes to the original plan, punctuality. Wide range of materials to choose from. Very friendly and helpful sales staff.

Everyone was very professional, communication was great, workers were on time and cleaned up every night. We are very happy with the result.

Although we decided to go with another contractor, Kathy was on time, courteous, professional, and helpful. All of the contractors were really close in price, and each offered different points of emphasis and unique ideas. It was a tough call, and Kathy's bid was probably the runner-up. We would definitely invite Kitchen Mart to provide a bid on future projects and recommend them to our friends.

First, they would not provide me with an itemized bid. Steve King said that Kitchen Mart would not allow him to do itemized bids. Which means they're refusing to tell you what each component costs. Why wouldn't a company be willing to do that? Second, their bid was 33% higher than my original bid they were doing a comparison off of! Crazy. Look elsewhere. Shady way of doing business not tell you individual cost items.

Kitchen Mart remodeled my kitchen and bathroom in 2005. They were a nightmare to deal with then - an incompetent project manager who they fired shortly after beginning job at my house, having to do work over and over and months behind promised time line. I am writing this review because I recently had a home inspection which noted that there were exposed wire connections (live and not grounded wires) through out the attic. No other electrical work has been performed in my attic since the remodel and these conditions were not present when I purchased my house in late 2004. My conclusion is that Kitchen Mart left me with an expensive and hazardous electrical problem which was just fixed for $1,400. I had enough problems with what I could see but I couldn't see nor would I have realized the hazard had I been able to climb up into my attic area. Since permits were taken out for this work I can only assume that the city home inspector didn't even bother to look in the attic. Safe yourself a lot of heart burn and money and hire another contractor.

Overall it went very well. No cost overruns. They started when they said they would and were basically finished only a few days later than planned. (Cabinet door knobs were stalled during the port strike--so weren't delivered and installed until several weeks later.) The only major problem we encountered was a problem with the wrong floor being installed--but as soon as the problem was discovered, they installed the proper one--no questions asked. Work was all done by Kitchen Mart employees except for the floor installation. The floor installers were not as professional as the Kitchen Mart employees, who had to correct a few problems that came up during the floor installation. The Kitchen Mart workers were great and very skilled and went the extra mile to get things right. We are very pleased with our new kitchen. It looks (and works) great. Probably the weakest part of the process was Kitchen Mart's process of getting the correct material and design specifications from their design staff to the installer staff. We went through a number of different ideas for tile, countertop and flooring options in the design stage. There were "last minute" changes that I documented in written emails (and phone calls) with the design staff many weeks before the job began. However, it turned out these were not transmitted to the installers. (Thus the wrong floor being installed.) The process would have improved if they had provided me with final written specifications before they started the installation. I would recommend you ask for the final written specs if you work with them. Despite this, I have no reservations about Kitchen Mart. They are top notch. I would hire them again.

In short we are happy with the result, but did not enjoy the process for this project. I'm writing the review now because this morning we had a fully functioning faucet installed in the bathroom with great support from Delta Faucets and our own plumber. I have not asked for any further help from Kitchen Mart because I found working with them on this project to be very frustrating. I had high expectations because we had Kitchen Mart install new kitchen cabinets, counter, sink and faucet in 2012. They did superb work on that project beginning on Monday morning and finishing on Friday afternoon! We looked forward to having them do other projects for us. The bathroom project in contrast dragged on with unplanned no work days, delays for corrections, and poor communication. When we complained about the extreme low flow of the faucet they installed we were told it was due to state regulations. That proved untrue. Delta worked with us to resolve the problem, eventually sending us the new faucet replacement installed this morning solving our extreme low flow problem.

Designer fought me with my repeated requests for marble and or marble accents in tile around shower. Wound up with black and white tile which over a year later I don't like. However, the installation crew were extremely polite, professional, neat, prompt and helpful. Tile installer found two pieces of marble that he used as a cap over two short walls that I look at daily and love. I had to purchase and arrange installation date independently for the glass shower enclosure and door - why? Two months after installation I had them come back. The grout was cracking in corners of the shower. They caulked the corners where the whole walls meet with silicone. I guess they weren't great, they are expensive, but they were efficient. I didn't get a lot for the money.