Auburn Moving and Storage

the 3 guys were awesome

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I liked them so much, I hired them to move my office space from one location downtown to another.

Their service turned out very well. They counted the boxes and made sure everything was accounted for. Everything showed up and I thought they handled it professionally. The price was dependent on weight and we had 8100 lbs.

Everything turned out well. They were on time and very courteous. I thought they were professional. Their quote was exactly what they said it would be. Everything was great and we had no issues with items breaking or missing.

Recently had furnishings moved from storage to new house. Staff were in-time, very courteous staff and hard working. First time I have used movers and was a great experience.

I did not use them because they were too expensive. The staff was good.

I wanted to start early due to the heat, & Geoff & his crew (two others) showed up exactly at 8 am as I had requested, & got right to work. They were extremely careful with my antiques, breakable items, & everything else I pointed out as needing special care or padding. All floors were covered, so I didn't have to worry about my new wood floors getting scratched at my new home. All three of them were extremely helpful, kind, & professional, & went the extra mile to make it go smoothly. I gave them sandwiches for lunch & of course waters & sodas throughout the hot day, & they were so grateful...must have thanked me 10 times. With all the moves I've made in my life, this was the smoothest, most stress-free, thanks to this wonderful crew! I would highly recommend them to anyone! And even Ann Marie in the office checked in before to touch bases before moving day, then afterwards to see how everything went...class act all the way around. I give them an A+!

Packing went fast and efficiently - approx 3 hrs. Unloading was more difficult - 2nd story and elevator; but accomplished in a timely manner.

I paid less than the estimate. I was very impressed with how nice and professional they were. The also kept me informed throughout the move. They were prompt and careful not to break anything.

Good experience. Polite staff.

The employees showed up on time, worked hard and got the job finished in the time estimated at the estimated cost. Very courteous and professional. Called in a couple of extra guys to get it done on time. Went above and beyond and even helped lower the refrigerator to make it fit into the space at the new place. Couple of hiccups were small and dealt with promptly. Not all boxes were placed where we had them marked to go, but for the most part they were and we had no complaints with the overall experience.

They were terrific. I had been referred by a friend and would readily refer them to my friends. Friendly, professional, hard-working staff conducted a seamless move. The price was equal to or better to the other quotes I received and was accurate to the original quote (which was given by the owner after an on-sight review of my household goods). Other movers I have used have quoted one price, worked slowly and then charged a much higher rate. I cannot think of anything they could have done better. Sad to see the other review.

The upfront communication with this company did not prepare me for the subsequent poor work they did. I guess they were so interested in getting the job that they were responsive, friendly, and helpful in the beginning. Once they actually started the packing and moving however, it was a different story. They had packers all over the house packing items they were told not to, labeling multiple boxes with the same name, and putting items in a single box from different areas. They did not use an inventory list or any type of tracking system because they said they didn't have to. It became impossible to keep track of the boxes and try to correct so many people. They said they were employees, but they certainly did not behave professionally. The company provided wardrobe boxes that were used and had not even been cleaned out -- I was pretty shocked and disgusted when I found a p*** magazine at the bottom of one of them! When they arrived at the home we were moving into, they damaged the bathroom pocket door (that then had to be removed for repair) trying to get furniture up the stairs. Some furniture got left in the garage because they couldn't figure out how to get it in the house and up the stairs. They were unfriendly, rude and demanding when we tried to direct where items were to go. When the truck was empty, the movers tried charging much more than estimated, but when we told them we would not pay any extra because of the poor quality of the work performed they dropped the subject. After they left I tried calling and emailing the company to file a complaint, and continued for several weeks to get hold of somebody, but nobody ever returned my calls.

Overall experience was unsatisfactory. The paperwork was not correct resulting in a billing issue upon delivery. We were told that Redball only uses Redball employees. At our destination we were unloaded by two inexperienced day laborers. They dropped a rocking chair from being held over head, to the floor. They rushed. They left many cartons upside down. And we found cockroaches. Worst of all they lost two mirror cartons containing a nice wall mirror and a favorite painting.