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California Window Fashions

4.8(
27
)

Window Treatments

About us

At California Window Fashions, we specialize in making your window fashion shopping experience educational, fun and most of all easy! We invite you to visit our showroom or if it is more convenient, have us into your home to see the newest in custom blinds, shades, shutters and motorized window fashions. With each of our products we offer a knowledgable in-home consultation and a professional installation. Basically we are a turn key, A to Z company. We would love to help you find the right solution for your window treatments! Give us a call! Talk to you soon!

Business highlights

26 years of trusted experience

Services we offer

Hunter Douglas blinds, shades, shutters and more.

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.827 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
7%
3
0%
2
4%
1
0%
Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Write a review
Showing 26-27 of 27 reviews
Gerald L.
07/2014
5.0
window treatments
  + -1 more
A+ Experiance
Description of Work: window coverings
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
GRAHAM M.
07/2012
2.0
window treatments
  + -1 more
See above
Description of Work: we had hunter douglas blinds installed in two rooms. The first set of blinds were defective so they replaced them with new ones and one of them was defective. That one was replaced. The owner never inspected the product before giving them to the installer. The installer was good at his job, however. The owner was not as familiar with Hunter Douglas's product. I will never but Hunter Douglas products again. Their quality control is terrible. It should not take 3 trips to get it right
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$3,500
Response from California Window Fashions
As the owner, and the person who met and worked with this client, I was very surprised by the ranking and the reveiw that our company was given, so I gave the client a call to discuss the rating. I have very high standards for myself, my business and my employees, and I truly believe that we provide the most knowledgeable and informative staff, exceptional customer service and pricing that is well below wholesale, home improvement stores and retail outlets in the Sacramento area. Despite these facts, occassionally things do not go well for a client and it is usually do to something outside our control as was the case here. After speaking with the client it was clear that the client was much more upset with Hunter Douglas and the fact that the product had several flaws than with our service. During our conversation he acknowledged that our pricing was the best that he found. After we reveiwed the issues with the manufacturing of the product he acknowledged that his perception that I did not have knowledge of the product was not correct. He understood why I could not possibly know every defect that may occur with every single fabric in every product line when there are hundreds of fabric choices in each product. And the product he chose was also unique since it was a newer Hunter Douglas Product and I had only seen maybe 5 of the numerous fabrics. I also asked why he thought we were not professional, responsive or punctual. We discussed each of these and he acknowledged that we were professional, were very responsive and we were on time. He simply noted that when he made the review he was still kind of upset about the quality issues with the product and took it out on our company instead of Hunter Douglas. I agree that Hunter Douglas dropped the ball and every conceivable manner on this project. However, we never gave up and stuck with the customer with repeated visits by myself and my installer until the job was completed to their satisfaction. So what happened? First, the customer did not like his first selection due to the fact that the shading lit up when car headlights from the street across from his house hit the material. I was not made aware that this might be an issue since it was daytime, it was in a living room area in the front of the house, and the customer informed me that they did not want or need a room darkening material. Fortunately, our company is a Hunter Douglas Gallery Dealer, which is the highest level Hunter Douglas Dealer. As such, we are able to offer a right choice promise to our customers, which allows the customer to replace any selected Hunter Douglas product for any other Hunter Douglas product of equal value or less for a small reinstallation fee. In this case, the $1600 product was changed for $100 plus the difference in cost between the first product and the same product in a room darkening material. The bigger problem occurred with the room darkening material for the same product line in the family room in the back of the house. When installed the material "puckered" instead of hanging straight. We informend Hunter Douglas and they decided to remake the vanes. However, when we came out to install the new product there was no noticeable improvement. So, I came out again to the customer's home and helped them reselect and order a different material. When my installer came to put in the new material in both the living room and the family room, there were several vanes of material that were defective and Hunter Douglas neglected to send the new headrail and valance with the order. So we had to reorder again and come out again to install. We did finally complete the project, but it took several trips by myself and my installer, and was no doubt a long process and very frustrating for the client. The client reports that they are now happy with the final product but would not order another product from Hunter Douglas. I told them that I completely understood their feelings on that, and that they had every reason to be disappointed with Hunter Douglas. I as a retailer for Hunter Douglas am also very disappointed with this particular product and the quality control related to this order. I let the customer know that we would of course be available for any and all questions and warranty issues in the future and that just as with every customer we were very thankful for their business. I believe that this client, after having this conversation would give much higher rankings for our company, and would not hold the many shortcomings of Hunter Douglas against our company.
    • 1
    • 2(current)

Contact information

5716 Lonetree Blvd Ste C, Rocklin, CA 95765

http://www.calwindowfashions.com

Service hours

Monday:
10:00 AM - 5:00 PM
Tuesday:
10:00 AM - 5:00 PM
Wednesday:
10:00 AM - 5:00 PM
Thursday:
10:00 AM - 5:00 PM
Friday:
10:00 AM - 5:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
1058565
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Window Treatments

FAQ

California Window Fashions is currently rated 4.8 overall out of 5.

Monday: 10:00 AM - 5:00 PM

Tuesday: 10:00 AM - 5:00 PM

Wednesday: 10:00 AM - 5:00 PM

Thursday: 10:00 AM - 5:00 PM

Friday: 10:00 AM - 5:00 PM

California Window Fashions accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, California Window Fashions offers free project estimates.
Yes, California Window Fashions offers eco-friendly accreditations.
No, California Window Fashions does not offer a senior discount.
No, California Window Fashions does not offer emergency services.
No, California Window Fashions does not offer warranties.
California Window Fashions offers the following services: Hunter Douglas blinds, shades, shutters and more.

Contact information

5716 Lonetree Blvd Ste C, Rocklin, CA 95765

http://www.calwindowfashions.com

Service hours

Monday:
10:00 AM - 5:00 PM
Tuesday:
10:00 AM - 5:00 PM
Wednesday:
10:00 AM - 5:00 PM
Thursday:
10:00 AM - 5:00 PM
Friday:
10:00 AM - 5:00 PM