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ProStar

Window Cleaning, Gutter Cleaning, Pressure Washing,

About us

We are a company that provides you with detailed and professional cleaning. We have thousands of clients all around the Bay area. We offer every type of janitorial cleaning and maid services .

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Window cleaning, steamed carpet cleaning, power washing, wood floor polishing, grout cleaning, tile cleaning, outside patio sealing/resealing, house cleaning, power washing, gutter and downspout cleaning, hauling, clean up, upholstery, and maid services.

Amenities

Senior Discount

ask for details

Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.4227 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
53%
4
17%
3
6%
2
4%
1
20%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.6
responsiveness
4.4
punctuality
4.4
Showing 76-227 of 227 reviews

Catherine C.
02/2014
5.0
window cleaning
  + -1 more
Excellent. I had a few more windows that the coupon called for; he charged an extra $25. Victor and two workers started work immediately and were finished in 45 minutes. Perfect job! Other than a few drops of water on the kitchen floor, everything was left in great shape. I was so pleased that I asked him to clean out the gutters, which he did for $95. I figured I was going to make it rain, with clean windows and cleaned out gutters!
Description of Work: Cleaned windows and screens, inside and out, on a 3 bedroom ranch style house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Dave S.
02/2014
5.0
window cleaning
  + -1 more
Did a good job, I was very pleased.
Description of Work: Pressure wash and exterior window cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$249

Lee H.
01/2014
5.0
window cleaning
  + -1 more
The service was fine. They really did a nice job. They cleaned the windows and the screens.
Description of Work: I purchased a Big Deal for window cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Clifford J T.
01/2014
5.0
gutter cleaning
  + -1 more
I was very impressed with the willingness of this provider to come to our aid the week before Xmas. Good work, very professional. I will definitely hire them again next year.
Description of Work: Cleaned all gutters and removed debris after the job was finished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Ilene H.
01/2014
1.0
window cleaning
  + -1 more
Victor did not show for scheduled appointment, despite the appointment having been made Friday (for following Tuesday). Said he forgot to write the appointment down and forgot about it so no call, nothing. When I called him, I told him I was going to request a refund and would not deal with him further. Waited for him for three hours.
Description of Work: I purchased a Big Deal from V&G Window and Carpet Cleaning.
Rating CategoryRating out of 5

Response from ProStar
We did communicate through the message center and i did apologize did i did not write it down on my schedule. its the first time it has happend and i always recomment that people call me or text me because its faster communication and i even mention it for a reason because im very busy handling all matters in my business. i answered her call and explained and was hoping she would reschedule it for another day. she declined and did not want to. I understand not all people are understanding and probably dont have a business to understand it happens sometimes but I will always try my best to accomodate for it. There has been times where i arrived late and also did extra work for it and went above and beyond. I hope when people read this they can see that, i have a business that is growing and also a personal life that demands my time. Aside all the reviews are real and my work is professional when i provide the service for a very good price. Thank you

Gavan G.
01/2014
5.0
gutter cleaning
  + -1 more
Great service - Highly Recommended
Description of Work: Clean gutters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$99

Brook B.
01/2014
5.0
window cleaning
  + -1 more
The service was great once I was able to get a hold of them. I bought the deal from Angies list, took about a month and several phone calls to get a return call to schedula an appointment. Once my appointment was scheduled, they showed up on time, completed work quickly and efficiently. I have a house with a complicated roof, multiple levels and nice copper gutters. I expressed my concern about not damaging my gutters with their ladders, and they were responsive and careful. Overall great experience, just dont expect an immediate response. I would hire them again to clean my gutters.
Description of Work: Cleaned all my gutters, flushed downspouts and hauled away debris

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro
$200

Keith T.
01/2014
4.0
window cleaning
  + -1 more
I bought a Big Deal from Angie's List for gutter and roof cleaning. I called Victor and scheduled a time in early December 2013 for the service. I stayed home from work all day, but VIctor was a no-show. He did not respond to my phone calls and messages for over a month. Finally, out of the blue, he texted me on January 8th and said he had been really busy over the holidays. He wanted to do the work that day. I agreed and he came within an hour and he and his men did a good job. I would use him again, with the caveat that his scheduling is not the most reliable.
Description of Work: Gutter and roof cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$100

George S.
01/2014
1.0
carpet cleaners
  + -1 more
They didn't come to the appointment and didn't respond to my three phone calls. I got a refund from Angie's List.
Description of Work: I used V & G WINDOW AND CARPET CLEANING.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Alice L.
01/2014
5.0
carpet cleaners
  + -1 more
Victor was awesome. He came back to do our carpet. I purchased their carpet cleaning but it was out of this region. He called and found out that and came in for the same price and did our carpets. So I’m still waiting for a rebate from the other one. He did a great job. He said he does not remember doing a deal through Angie’s List so then he took his time to look into the matter and told me the reason I don’t remember it was because I didn’t do it and that was in a different state. So I did fill out a form for refund. He said he’ll match the price and he did. It’s a good company. He finished his previous job early and called to ask me if he can come an hour early. He was very prompt and super polite. He’s just a sweet young man. I’ve already recommended him to 2 of my friends.
Description of Work: I used V&G Window and Carpet Cleaning for carpet cleaning services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Susan B.
01/2014
5.0
pressure washing, window cleaning
  + 0 more
Victor and Mario came a few minutes before scheduled. looked at all the windows and got to work, one cleaning all windows and a glass door( My old house and difficult access to some windows didn't make it easy) The other power washed the house.. They were very efficient, personable, and did great work. I would definitely recommend them and would use them again.
Description of Work: Washed all windows and a glass door, inside and out, and cleaned screens. Also had them power-wash the house, outside of the Angies List deal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Judie R.
01/2014
2.0
pressure washing
  + -1 more
No work was done! Dec. 18th was the last contact I had with the provider. Dec. 23rd was the last time I tried to contact him. Here is the story: As this was my first purchase on Angie's list, I didn't realize the emails went into my messages on the site instead of my personal inbox. I later found out that Victor had sent a very nice accommodating email to the Angie's list email. I felt bad, but once we had that straightened out, on Dec. 4th I called and left a message for Victor. He texted me back pretty quickly and was nice about my misunderstanding stating it was okay to go over the deadline. So, we made an appointment to have the work done Dec. 17th. On the 16th, since I hadn't heard anything confirming, I contacted him by text and phone to try to confirm. Nobody responded. So, I waiting on the 17th, called twice, texted, but nobody showed up. At 5:30 pm on the 18th, Victor texted an apology as he had a family emergency out of town and did I want him to come the next day...I told him I was so sorry about his emergency but was not available that very next day, but asked if sometime in January would work...told him I'd need to check my schedule for an exact date. He texted me back right away and said he'd wait to hear from me. On the 23rd, I both called and texted with two possible dates in January (the 13th or 14th), but I figured since I didn't hear from him that he likely would get back to me after Christmas...but nothing. It's now the 13th...so I'm done! It's too bad, he seemed nice but then he would just disappear! I don't understand what happened or why it happened??? I hope his family emergency didn't take over...but I still need a refund as I don't trust him to not leave me hanging anymore.
Description of Work: I purchased a Big Deal from V&G Window and Carpet Cleaning - LAST CHANCE! - $155 for Exterior Pressure-Washing
Rating CategoryRating out of 5
$155

Robert I.
01/2014
5.0
gutter cleaning
  + -1 more
Mr. Garcia and his associate arrived precisely at the scheduled time. We had a brief conversation about the job at hand, and then I left him to commence work. It was necessary to gain access to the single story, family home, and his ladder provided it. A combination of tool use AND hand labor...succeeded in loosening the debris; a gasoline powered blower did what the tools and their hands could not do. The ground area was thoroughly cleaned of the gutter clogging matter. At all times, Victor was professional - in the extreme; he was cordial, energetic, polite and left me with no anxieties about any aspect of the work performed. I recommend him without qualification, and I hope that he can work you into his schedule (he mentioned that he won't schedule more work than he can do the way that he wants it to be done..., and that's a VERY good frame of mind for a real professional like Victor Garcia.
Description of Work: Entire gutter system was cleaned out of leaves, twigs, and expansive amounts of accumulated dirt/mud.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Todd F.
01/2014
5.0
house cleaning, window cleaning
  + 0 more
They did a great job. Would definitely hire again.
Description of Work: Wash all windows, inside and out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Annabel B.
01/2014
5.0
gutter cleaning, hauling services
  + 0 more
A couple of young guys did the work. They were quick, efficient and good humored.
Description of Work: Cleaned out the gutters and swept up the debris.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Cynthia B.
01/2014
5.0
hauling services, window cleaning
  + 0 more
I purchased the "big deal" - Roof and gutter cleaning -- on Wednesday. They got in contact with me right away. I said any weekday after 8:30 would work for me, because I work from home. They responded with a "window" of between noon and 4:00 the following day. Victor arrived right around 1:30. He was very personable, and professional. The two of them got to work on the roof. They did the cleaning, and then bagged the debris and hauled it away for me. I was very pleased with their service, and will probably have them back in a year to do it again.
Description of Work: Removed the leaves and other debris from the roof and gutters, and hauled it all away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Sari H.
01/2014
4.0
window cleaning
  + -1 more
The initial result was good. He did good work but the problem was, it was really hard to get him scheduled. I guess he had some family issues and he was out of town. It took me about 2 months to schedule him. The windows were very clean. He was very careful in the house and very quick. It was a big deal purchase. He did more windows and charged me another $80. It was clear in his deal. It was only for 15 windows and I had more than 15 windows. I thought the price was pretty reasonable.
Description of Work: I used V&G Window and Carpet Cleaning for cleaning 24 windows. They also cleaned the inside and outside of my skylight. It was the first time I used them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$235

JEANNETTE S.
01/2014
1.0
window cleaning
  + -1 more
Terrible. I had to get Angie's list involved in order to get him to reply to me after purchasing the big deal and then contacting him. He committed to an appointment, but called at the time of that appointment to say there was a family emergency. This is reasonable so I rescheduled for the following week. He did not come to that appointment. Never called, Never responded to my calls. I would tell folks to steer clear of this service provider.
Description of Work: I purchased a Big Deal from V&G Window & Carpet Cleaning.
Rating CategoryRating out of 5
$129

Ramiya I.
01/2014
5.0
gutter cleaning, window cleaning
  + 0 more
We bought a coupon which only covered the single story home. He just charged additional $20 to cover the additional work of two story home.
Description of Work: Cleaned gutters for a two story home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

adriano R.
01/2014
4.0
window cleaning
  + -1 more
washed windows and screens. Did a pretty good job although some spots were |missed.
Description of Work: I used VANDG WINDOW AND CARPET CLEANING

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Elinor C.
01/2014
1.0
carpet cleaners, window cleaning
  + 0 more
Our money was refunded by Angie's List.
Description of Work: The company never responded to my calls & emails nor to Anglie's List's request to them to contact us.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Susan M.
12/2013
1.0
gutter cleaning
  + -1 more
I had made 3 appointments to get the job done, but he never showed up. The day that I took off work, he just left a business card on my door. No contact has been made since then.
Description of Work: He was supposed to come out and clean the gutters.

Rating CategoryRating out of 5
value
5.0
professionalism
2.0
responsiveness
1.0

$139

Clifford W.
12/2013
4.0
window cleaning
  + -1 more
Complained about the fact that they were multi-pane windows. Ended up negotiating that they only clean the outside of most of the windows. They did a good job.
Description of Work: Cleaned windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$119

Victoria V.
12/2013
4.0
gutter cleaning, roof cleaning
  + 0 more
It was fine. There was a little mishap. He got sick the first day he was going to show up and never called me so I had to call him back like, dude you were supposed to come here last Thursday. He was like, oh I got really sick and so I was like, can we reschedule or what? He was a little bit short on follow up because he was not able to keep the original appointment and never really called me back. That kind of sucks but I mean when he showed up and did the work it was fine.
Description of Work: V&G Window and Carpet Cleaning did our rain gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

Chris C.
12/2013
1.0
pressure washing
  + -1 more
The worst business I have ever dealt with, on Angie's List or elsewhere. To reiterate: Failed to contact me for two weeks after I purchased this service. Failed to show up (or call me to notify me that they weren't going to show up) on the first service date that was arranged after I called them. Failed to call me back to arrange another visit after not showing up on the first date. Failed to show up (or call me to notify me that they weren't going to show up) on the second service date. Failed to call me back to arrange another visit after not showing up on the second date. Failed to show up (or call me to notify me that they weren't going to show up) on the third service date. Failed to call me back to arrange another visit after not showing up on the third date. Failed to show up (or call me to notify me that they weren't going to show up) on the fourth service date. Failed to call me back to arrange another visit after not showing up on the fourth date.
Description of Work: Failed to contact me for two weeks after I purchased this service. Failed to show up (or call me to notify me that they weren't going to show up) on the first service date that was arranged after I called them. Failed to call me back to arrange another visit after not showing up on the first date. Failed to show up (or call me to notify me that they weren't going to show up) on the second service date. Failed to call me back to arrange another visit after not showing up on the second date. Failed to show up (or call me to notify me that they weren't going to show up) on the third service date. Failed to call me back to arrange another visit after not showing up on the third date. Failed to show up (or call me to notify me that they weren't going to show up) on the fourth service date. Failed to call me back to arrange another visit after not showing up on the fourth date.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$199

Contact information

50 Woodside Plaza #539, Redwood City, CA 94061


Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Window Cleaning,
Gutter Cleaning,
Pressure Washing,
House Cleaning,
Carpet Cleaning,
Handyman Services,
Roof Cleaning,
Hauling,
Windows,
Decks and Porches,
Deck Maintenance,
Upholstery Cleaning

FAQ

ProStar is currently rated 4.4 overall out of 5.
ProStar accepts the following forms of payment: Check
No, ProStar does not offer free project estimates.
Yes, ProStar offers eco-friendly accreditations.
No, ProStar does not offer a senior discount.
Yes, ProStar offers emergency services.
No, ProStar does not offer warranties.
ProStar offers the following services: Window cleaning, steamed carpet cleaning, power washing, wood floor polishing, grout cleaning, tile cleaning, outside patio sealing/resealing, house cleaning, power washing, gutter and downspout cleaning, hauling, clean up, upholstery, and maid services.

Contact information

50 Woodside Plaza #539, Redwood City, CA 94061