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Excel Stone and Tile Care

Ceramic Tile, Floor Cleaning and Waxing, Marble and Granite,

About us

Family owned & operated. See website for additional service areas. Additional DBA - Excel Master Floor Care.

Business highlights

36 years of trusted experience

Services we offer

Cleaning & sealing of stone, tile & grout cleaning, grout repairs & coloring, stone restoration & maintenance, mexican pavers restoration, concrete polishing.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.972 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
3%
3
0%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 51-72 of 72 reviews

Madeline B.
06/2016
5.0
ceramic tile, countertops, marble & granite
  + 1 more
unknown
Description of Work: Repair scratches, repair hard water damage, buff, polish & seal black granite counters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Toby D.
11/2015
5.0
marble & granite
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Response from Excel Stone and Tile Care
Hi [member name removed], Thank you for the review. Sincerely, Sandra

Connie R.
05/2015
5.0
ceramic tile
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Excel Stone and Tile Care
Hi [member name removed], Thank you for the review. I hope we get a chance to work together again. Sincerely, Sandra

Alan C.
04/2015
5.0
ceramic tile, floor cleaning
  + 0 more
unknown
Description of Work: Cleaned and sealed slate tile throughout the house. The owners were awesome! Truly showed their dedication to their clients and their business.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Dean A.
10/2014
5.0
ceramic tile, floor cleaning, marble & granite
  + 1 more
unknown
Description of Work: Cleaned marble floor and sealed slate floor. Did a superior job.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

REGINA M.
09/2014
5.0
ceramic tile, floor cleaning
  + 0 more
unknown
Description of Work: Remove bathroom floor grout and re-grout. Plus misc. cleaning resealing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Jan S.
09/2014
5.0
ceramic tile
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Reginald T.
06/2014
5.0
ceramic tile
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Linda N.
06/2014
5.0
ceramic tile
  + -1 more
Good
Description of Work: Cleaned tile

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Diana Y.
04/2014
5.0
ceramic tile
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steven M.
01/2014
5.0
flooring contractor
  + -1 more
Great job
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John B.
12/2012
5.0
ceramic tile
  + -1 more
Great price.
Description of Work: Provided estimate for tile cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ruby B.
08/2012
5.0
ceramic tile, countertops, floor cleaning
  + 1 more
See above.
Description of Work: The work done: - cleaned, re-grouted and sealed kitchen counter tiles - cleaned and color grouted kitchen and 2 bathroom floors - cleaned, re-grouted, caulked and color grouted shower - cleaned and slip-proofed entry tiles - spot cleaned and protected wood floor from urine damage It took Tony and his worker two days to do all that work. The only evidence that they had been there was the new colored grout and very clean floors and counter tops. Great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,290

James S.
07/2012
1.0
carpet cleaners, ceramic tile
  + 0 more
see above
Description of Work: I called this company because they are on Angie's list. I have been cheated in the past and I did not want to take the chance. I randomly selected this company to do my tile cleaning and carpet cleaning. I called and informed them that I needed my tile cleaned. I told them I received information about their company from Angie's list. The woman on the phone told me the average price and asked if I knew the square footage. I said approximately 300 square foot of tile. She did not ask me what kind of tile I have nor did she offer to send anyone out for an estimate. She told me that it would be over three weeks and I was not in a hurry so I accepted the appointment. I received a phone call the day before reminding me of the appointment. I was reminded that they would show up between 8 and 830. They did not show up until after 9am. I woke up early to make sure everything was moved out of my kitchen and bedroom for the tile and carpet cleaning. Upon inspection of my tile the owner stated that since I have italian tile that he would not be able to clean my tile today as it would have to be stripped. I told him that no one asked me if I had italian tile when I made the appontment and no one offered to come out to determine what kind of equipment would be needed. He states that his wife answers the phone and he is not sure what conversation transpired. The bottom line. If you have to bring different equipment for different types of tile then you should determine prior to the appointment what type of equipment you will need. After waiting what I percieve is a long time to obtain the appointment and moving my kitchen and bedroom furniture in order for them to do the work, I was informed I would have to reschedule to have the tile cleaned. I did not choose to have them clean my carpets as my trust for their company was dissolved. Live and learn. I will not be recommending this company.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Excel Stone and Tile Care
I spoke with the homeowner several weeks back about tile and carpet cleaning. I told her that we would need to come out to her home and and give her an estimate but that we were running 3 weeks out. In the past 10 years we have done a visual inspection on every single job that we do. I asked her what type of tile she had. I asked if it was stone or tile and she said porcelain or ceramic tile. I was never told it was an Italian Paver which is completely different. Even with ceramic or porcelain tile I always insist on a visual inspection in the event that there is something out of the ordinary. She did not want to wait for an estimate and then an appointment to do the work and assured me that it was just regular tile. Against my better judgement I made an exception for the first time in 10 years. When Tony arrived he realized that the floor was not just a ceramic or porcelain tile but an Italian Paver that had a topical sealer/coating on it. Most of the time we need to strip the sealer/coating off before we can clean the floor. If we had just cleaned the tile the coating/sealer could have started peeling and we would have had a mess on our hands. We wanted to test the floor (she refused) so that we would know what type of stripper we would need to do the job correctly. She was not happy that we did not have the proper stripper with us. Tony tried to explain that we work on so many types of surfaces and use so many types of sealers, strippers, honing powders, diamond abrasives, etc. that it would be impossible to carry everything. We would literally need to carry a warehouse with us. This is the reason we insist on a visual inspection so that when we arrive we have the proper equipment and/or chemicals with us. If it had been the tile I was led to believe it was we could have done the job on the spot. There was no mention of a topical coating and she may not have even realized that there was one on the tile. I did call her the day before and said that we would arrive between 8:30 and 9:00 am. I'm sorry that she was inconvenienced but it is one of those unfortunate things that happen. This just reinforces why I insist on visually inspecting every project and will not make any exceptions in the future. Sandra Warney

CHERYL J.
06/2009
5.0
floor cleaning
  + -1 more
He arrived on time for the estimate and the job. He offered to clean the tile only or also the grout. We decided to clean and seal the grout in addition to the tile cleaning. It was a very big job and the tile was very dirty. The job took about 4 hours and was dry when he left. We are very happy with the results.
Description of Work: Tony cleaned a large area of porcelain tile and grout. He also sealed the grout.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$625

NANCY F.
07/2008
5.0
floor cleaning
  + -1 more
Tony Warney was punctual for the estimate, and the actual cleaning. He and assistant moved all furniture in the house and on patios and put everything in order after the cleaning. The floors looked very good after cleaning.....esp. with the grout cleaned. Mr. Warney, offered tips on a product I could purchase and use to reseal. Very polite, friendly, and professional. I would definitely recommend Excel Master Floor Care, and certainly use their services again when I again do the floors. The Secretary who sets up appointments is also very friendly and helpful.
Description of Work: Ceramic Tile Floors in the entire house were power washed (approx. 1300 sq. ft. of tile) grout sealed in the kitchen. Mexican Pavers on three patios cleaned, one sealed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,377

Dale G.
09/2007
5.0
carpet cleaners
  + -1 more
Excel Master Floor Care did an excellent job cleaning our carpets. The tile grout needed special attention and it came out sparkling clean. Although we can't remember how much it cost, we do remember that their price was very reasonable and comparable to others. We might need to call them soon for our carpet.
Description of Work: We needed to have our carpet and tile including grout cleaned. There weren't any major stains, just traffic marks. All four bedrooms, hallway and kitchen were worked on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

eugene R.
08/2005
5.0
carpet cleaners
  + -1 more
HE DID A REAL GREAT JOB, HE IS ALWAYS VERY HELPFUL.
Description of Work: THEY CLEANED MY CARPETS AFTER WE HAD SOME WATER DAMAGE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

04/2005
5.0
ceramic tile
  + -1 more
GOOD WORK, VERY CLEAN. VERY PLEASED WITH RESULTS.
Description of Work: REGROUTING.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

PHYLLIS M.
04/2005
5.0
carpet cleaners
  + -1 more
HE WORKS ON HIS OWN AND DOES A VERY THOROUGH JOB. HE HAS EXCELLENT EQUIPMENT, AND IS VERY PUNCTUAL. HE ALSO HAD EQUIPMENT TO CLEAN CERAMIC TILE FLOORS AND GROUT, AND ALSO DOES UPHOLSTERY CLEANING.
Description of Work: CLEAN CARPET IN ONE BEDROOM APARTMENT. HE ALSO DID SOME CARPETED STAIRS THAT LED FROM THE LOBBY TO THIS APARTMENT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

DENA K.
04/2005
5.0
carpet cleaners
  + -1 more
USE THIS COMPANY TWICE A YEAR TO CLEAN ENTIRE HOUSE CARPETS; AND ONCE A YEAR WE HAVE THE FURNITURE CLEANED AS WELL. VERY FRIENDLY ON PHONE MAKING THE APPOINTMENT, WORKING AROUND YOUR SCHEDULE. VERY FRIENDLY PERSON CLEANS THE CARPETS. FAST, PROFESSIONAL.
Description of Work: CARPET AND UPHOLSTERY CLEANING SERVICE USED FOR HOUSE. ALSO CLEANS TILE, STONE, AND GROUT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

ELIZABETH M.
09/2004
5.0
ceramic tile, floor cleaning
  + 0 more
POLITE AND PROFESSIONAL OFFICE STAFF. SERVICE TECH WAS PUNCTUAL, COURTEOUS AND EFFICIENT. QUALITY OF WORK WAS EXCELLENT. WOULD REFER THEM TO FRIENDS.
Description of Work: CLEANED AND SEALED TILE IN FRONT ENTRY AND SLATE AT BACK SLIDING DOOR FOR MINIMUM CHARGE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250
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Contact information

16494 Shady Bnd, Ramona, CA 92065

www.excelstoneandtilecare.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
625407
Trade License Locale
California
Trade License Authority
CSLB
Trade License Expiration
08/31/2017
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Ceramic Tile,
Floor Cleaning and Waxing,
Marble and Granite,
Carpet Cleaning,
Flooring Sales and Installation,
Countertops and Backsplashes,
Patios,
Pressure Washing,
Upholstery Cleaning,
Hardwood Flooring Sales and Installation

FAQ

Excel Stone and Tile Care is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: Closed

Excel Stone and Tile Care accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Excel Stone and Tile Care offers free project estimates.
No, Excel Stone and Tile Care does not offer eco-friendly accreditations.
No, Excel Stone and Tile Care does not offer a senior discount.
No, Excel Stone and Tile Care does not offer emergency services.
Yes, Excel Stone and Tile Care offers warranties.
Excel Stone and Tile Care offers the following services: Cleaning & sealing of stone, tile & grout cleaning, grout repairs & coloring, stone restoration & maintenance, mexican pavers restoration, concrete polishing.

Contact information

16494 Shady Bnd, Ramona, CA 92065

www.excelstoneandtilecare.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed