Moovers Inc

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I've moved 6 times in the last 7 years, and I only wish I had found Moovers for the other moves. On time, very careful and obviously very experienced people. I was told that, unlike many other movers who use short-time "pick-up" workers, their workers have been with Moovers several years.....and it shows. It's clear they're experienced working together on the very best way to move heavy or fragile items. Very pleasant throughout the move (no grumbling). I have a few costly pieces of antique furniture, and they double-wrapped them (bubble wrap, then blanket), resulting in their arrival in perfect condition. They should all get a big raise!!!!!

The movers arrived on time, and did a great job cushioning and packing my furniture. I saved money by packing the smaller things, but realize anything you pack is not insured if it is damaged. They were very efficient in loading the van. It went pretty smoothly since I had most everything packed and organized first. I would definitely recommend doing this, as it will save time and avoid confusion. The supervisor did a great job of numbering and keeping track of my things during packing and transport and was careful. My only negative with the packing was one of the movers was going so quickly, he was tossing boxes around. Luckily I had nothing breakable and/or had used plenty of padding. My things arrived within the time frame given and nothing was damaged. Most of my items needed to be stored in a third floor attic, with other things being in the garage. I needed to be on hand to be sure things went where they were supposed to, but everything was moved efficiently and courteously. Overall I would recommend this company.

On Day 1, the team was an hour and a half late and didn't call to say they were going to be late - I had to call the main office and have them tracked down. Apparently they hit traffic, which is understandable, but would have helped if they had called. The packing otherwise went ok. Some items were dropped and a few things were not packed as carefully as I would have expected, but on the whole, ok. Day 2 was terrible. This was moving day. It was a saga, but in summary, the team was very rushed and the supervisor made it clear pretty early in the day that he was worried about getting the move done in the eight hours committed to in the not-to-exceed bid. And he said he didn't want to have to pay the crew overtime. And he yelled at me and my husband several times because we weren't where he wanted us to be to give guidance to the team - the problem was that there were 5 crew members and 2 of us, and every time one crew member needed us (to place a piece of furniture, etc.), then we weren't available to tell some other crew member where to put something. We just couldn't cover 5 guys, so the supervisor felt that the solution was to yell at us. In addition, 4 different pieces of furniture (3 antiques) were badly damaged. (1) They split a bed rail all the way through (18 inches of solid wood) when taking a bed apart for the move. (2) They broke a chair leg clean off of an armchair. (3) They broke a foot clean off a dresser. (4) The dining room table had multiple dings and dents on the tabletop, and the top now leans to one side. This is because they refused to take the tabletop off the table base, even though we told them it was easy and they needed to in order to safely move the table - they said "don't worry - it'll be fine". It wasn't. All 4 items of damage were called to the attention of the supervisor and discussed with him and we know that the supervisor called the bed damage into the office when it occurred. In addition, the team tried to fix the lean in the dining table at the time, as well as the broken dresser leg (to no avail), so no question that everyone on the team knew of each item of damage. As bad as all of this was, it gets worse. When I filed a damage claim under the contract, they refused to cover any damage except the dining table. I had purchased $55,000 of full coverage / no deductible for $550. They agreed to cover the cost of repair to the dining table, but refused to cover the other three items of damage because I had had them fixed before filing the claim, and submitted receipts for the repairs. They claimed that they couldn't "verify" the damage and therefore would not cover it. This despite the fact that they were present when the damage occurred, it was called to their attention, and they even called at least one item of damage into the office at the time. This was not a case of out opening a box and finding a cracked vase three weeks after the move. And these were not small dings. These were fully broken pieces of furniture that the supervisor and all crew members witnessed. Moreover, the contract did not state that I could not get the items repaired. FInally, regarding the bed, I had the repairer come within 60 minutes of the damage to pick the bed to take for repair immediately (because we needed the bed) - all the movers saw the bed being taken for repair (even helped move it out), and did not tell us not to go ahead and have it repaired. In my claim, I submitted copies of the receipts for the bed repair and the chair leg repair (total of $300 - very reasonable) and claimed only $75 for the dresser repair (because I was awaiting the receipt), In short, Moovers, Inc. refused to honor their contract and provide coverage that they sold me and I paid for. They refuse to pay the very small amount claimed even though they broke 4 pieces of furniture and they know it because their own employees witnessed. And they have been completely intransigent and refuse to return phone calls. I have had to resort to contacting Diamond Certified's Mediation folks to try to resolve this because the company won't return calls.

The movers arrived about 1/2 hour early and promptly started the move. They timed everything and did not diddle around. Amongst the 3 of them, they worked almost continously. They were courteous, professional and very nice. My husband was also impressed. They gave me an excellent price for the work they did. I would highly recommend them, especially since I've had movers in the past who were very unprofessional and bad. They were great and I'd use them again.

In future if I am going to pack my own things, I'll do a more careful job up front to save myself the extra purchases and labor. Or let the company do it all!!!!

The service was excellent - from the telephone contact person to the final delivery. I recommend them highly.

They were very accommodating in handling a complicated move. Their price was the best out of four estimates I received but they also used the least men (3) as opposed to another highly-rated mover that quoted 5 movers. The problem was that a number of my furniture pieces, including several antiques, were damaged or broken. One of the movers in particular didn't seem to have been properly trained. I would rate these guys very highly in every way except the one area. But - that's a very important part to get right and because they didnt, I can't recommend them. I won't use them again. I would much rather pay more with less damage to my furniture.

Overall, the movers did a good job. They were very careful with my items and nothing was damaged in either the packing or moving process. So I am happy with that aspect of the move. The main issue I had with this company is that the person who came to give the estimate, apparently underestimated the truck size and the amount of people it would take to move my things. This resulted in a very long day as they had to make a second trip because they could not fit everything in the truck the first time and they only had three movers when they could have used four or five. I think because of these issues, the movers were not too happy with the person who did the estimate, and made a number of comments and complained. Somehow I ended up feeling guilty and like I needed to apologize for something that really wasn't my fault. I will say that they were fairly courteous and friendly to me but I would have been happier with a little less complaining. I'm sure they had a right to complain due to the faulty estimate but again, that was not really my problem, I just needed them to move my stuff no matter how much stuff there was.

These guys were amazing. First was Robert, who came to give the estimate. He came early, having called first to make sure it was ok. He went over everything in the house to get us a very accurate inventory - he ended up off by only 300 pounds too high (10k vs 9700). When he left, that was it, no hounding me every day on the phone or by email. I took that as a good sign: plenty of customers so not desperate. Then came the packers, Don and Mike. Don's first words were to assure me I was in good hands and that now the worrying was over. That immediately relaxed me because preparing for a move is tough work. I took him at his word. They packed everything really well, nothing broke at all during the move. The next day came the movers, Mike again and Perry, the driver, with three helpers. I literally did not do a thing, so I sat in my neighbors' yard and watched their children for them while they packed up and moved their own house (both of us moved at the same time). Like Don, Perry was amazing in his ability to make sure I was calm and relaxed. He suggested we not move an old Ikea bookcase that was falling apart, but I explained how I wanted to keep it even though it was cheap, so he wrapped it up and placed it in a special compartment under the truck. It came through just fine and now holds books again. At the other end, in Austin, Perry and Mike greeted me like old friends. They brought everything in and placed it carefully with two new local helpers. We put all the furniture in one room because we were going to get the floors done; a few days later, when I called Perry in a panic because I could not find the legs for a sofa, he assured me they would turn up and that he had not delivered them to another place. He let me know if I had any issues even months down the road, he would be there for me to handle them. Sure enough, I found the legs rather promptly. In short, these guys were on time, professional, careful, polite, funny, and incredibly responsible. They understood that a big part of the job was keeping me informed and relaxed and they went out of their way to let me know they had everything under control. And they did - all the horror stories of moving were someone else's tale, not mine, ours went through without incident. I will recommend Moovers Inc to everyone.

They quoted us competitively and had a 4 hour minimum. They called on their way to say they were stuck in traffic (with 15min left in 1 hour window)... they were there within next 30 minutes. The crew was awesome. 3 guys - just motored through what we had. Took care with fragile items. Asked lots of questions when they didn't know. Carefully wrapped leather couch and chair. Dionisio was incredibly professional and we would highly highly recommend them. They absolutely went above and beyond what we expected. Great company and great crew!

We had Moovers Inc perform our local move of only about 3 miles. They were a wonderful company to deal with in every way. They moved everything with extreme care and were FAST at the same time. In the end, we only needed to pay them for their minimum rate - since we had packed and moved all but the furniture and some boxes. They certainly could have taken more time, since the estimate was generous and allowed them more time - but they worked hard and finished the entire move in 4 hours. I HIGHLY recommend using this company.

These guys are the best moving company I have ever used

I had called for an estimate, then had to wait almost 2 months to move due to purchasing a house. They checked in once in a while to see if we knew a date and had everything ready when I did. 4 movers showed up as promised about 45 minutes early, which is fine. The fact that they were all there was already a great start. They were careful with everything, including having to go down a 60 degree staircase moving out and up an L-bend at the new house. They made sure every piece went to the correct room and had patience with us as we had to make last-minute changes. Overall, they finished 2 hours earlier than estimated, and even discounted the amount without me even mentioning it. This was without a doubt the smoothest move I have experienced. The only reason I don't give them a perfect rating is that they would not take lampshades and some other "fragile" stuff that was too large for boxes. I had to transport those in my car. However, that isn't a major complaint as it would have been bad if something HAD been broken, which nothing was.

3 Guys arrived promptly when they said they would, on a windy narrow Mill Valley CA road, they got to work immediately and packed everything in 45 minutes flat... HOT D***!! anyway, the unloading took slightly longer at around 1hr-1hr 30min... but that's impressive, even with 3 guys. Nothing was broken, the men were polite and hardworking. We gave them an undisclosed amount for tip, but needless to say it was big. We initially had qualms about the minimum 4hr. charge the company had, but overall we were very impressed by the workers and payed the 4hr. charge plus a huge tip... maybe we're too generous, anyway, they did a GREAT job. Especially since we moved from Los Angeles in January, we didn't want to move again, despite this move being local. The lack of stress and strenuous exercise we saved on the move was priceless... or maybe it was $450, well, it was worth it for us. Great job guys, keep it up.

They were prompt, easy to work with, and accommodating of the antique freight elevator in the apartment building.

They were very courteous about fitting into my schedule. Although it is difficult for them to give exact dates, they stuck to the range of dates they gave us. There was no major damage.

Very friendly, but professional. Started at 8:45 and finished before 3. Never complained or became unfriendly when I changed my mind about where to put furniture. Immediately brought to my attention BEFORE moving an item that it was broken or a part was missing. Everything arrived in good shape. This was a local move from Concord to Vallejo. I have moved many times before and the price was great and service was wonderful. I would say I would use them again but the next time I move it will be to the cemetery! They were really good.

Everything went very smoothly. The guys were early and extremely efficient. They were also exceptionally polite and accomodating. Truly, easiest move ever!

I called to set up the move two weeks in advance. My husband and I were paying for the move, so we had to make arrangements for payment since we don't live in the same city as our daughter. Not a problem, they told us. I went up the week before to help organize. The owner, himself, came to do a walk-thru the weekend before the move. He gave us some idea of where to start, and what things not to worry about - so that it was easier to prioritize our own efforts, prior to the move. On the day before the move, his crew arrived to pack up, on-time. The day of the move, same story. It was organized and professional. Having just gone thru a nightmarish, cross-country move, with my own mother, this was a perfect move. We will use this company, ourselves, in the future. Thanks Moovers, Inc!!!

They arrived on time (actually a little early) and started right in. They were friendly and cooperative with any requests we had. Because of some tree, driveway issues they had to use a smaller truck and make two trips (it was a short move) but that was no problem. Unloading went well. They put things wherever we asked and moved things when we changed our minds.

Jason came for the estimate promptly and gave me a guaranteed price that he would not exceed. The estimate was almost $1000 cheaper than that of one of nationwide movers. Three movers came. We had lots of lots of books. The move was from a 2nd floor apartment to a house that has a lot of stairs. They were professional and finished earlier than the estimate. That saved me more. :-) There was a box I thought was missing. But after conversation with Jason, I found the box in a larger box...my apologies. Communication was great. The work well done. Thank you for your help.

Service was excellent-from the initial phone contact through the entire move. They agreed to a date for the move on short notice, arrived promptly with a huge truck they had to maneuver up the twisting hillside roads, stayed cheerful and professional (and patient!) while they ran up the many narrow stairs, put the bedframe and table back together after the move and set up the bed (a project that would have taken us a month to get around to doing). I would definitely use them again for either a local move in the San Francisco area or a long distance move.

I was not prepared for them to move as quickly as they did. They did not lose any boxes. They packed the truck in the rain, one box sat on the ground and and some books were damaged.