Air-Tech Air Conditioning & Heating Inc

Had arranged to have an estimate (appreciate being able to set this up by e-mail - that is why I didn't give them an F) - given a two hour window 10a.m - 12noon - waited but no show. Called the office after the time passed - got an answer service, so no way to find out if they were 'just around the corner' - or if I somehow didn't get on the schedule... it is hard for me to get days off to make these kind of appointments. When a company can not honor an appointment for an estimate I am certainly less likely to chose that company to install a new air conditioner. Of course could have been some unavoidable situation... but don't know - they didn't call, and were not there for me to speak with. I'm always willing to give a company a second chance... but don't know when it will be convenient again for me.

I called, and was given a service date and time, of March 17, 2010, between 1 and 3pm. I scheduled my day off from work so that I could be here to wait for the service provider. At about noon, a representative called to say that the technician would be delayed, and that he would instead arrive between 2 and 4pm, so I waited. At 3:45, the representative called again, saying this time that the technician was leaving Beverly Hills (I live in Pasadena) and would be able to arrive between 4:30 and 5pm. I am enormously frustrated by the complete lack of consideration and customer service from this company. Clearly, they knew well before 3:45 that there was absolutely no way the tchnician could ever be here at the appointed time, and yet they left me at home, hostage, waiting for him. There were lots of things that I would rather have done today, and yet here I sit, still with a broken furnace, I've lost a vacation day, and with nothing to show for my day... I definitely couldn't get away with running my business this way!

We have just bought our first home and the inspector pointed out that we needed a second condensate line on the air conditioning unit. I checked out Angie's List, looking for a local service, independently owned/operated if possible, and, a plus! offering a coupon! My husband had had dealings with Air Tech before while working at Caltech and found them capable so we contacted them. The first technician to arrive explored the attic and was able to solve the condensate line, but he pointed out what our inspector had failed to mention: the unit was balanced on a couple of cinder blocks instead of being suspended from the roof. Of course we could have left it like that, but we're very glad we didn't. He was able to get a team out to re-hang the unit in a short time, and now, with it properly mounted, the entire system is practically silent. Thanks, Air Tech!!

Rod clearly explained all of the new requirements for duct testing and qualifying for the available tax credits and rebates. He provided a range of estimates (good, better, best) as far as energy efficiency and price. I chose a medium level system, but didn't need new ducting because he sealed my existing system to meet state requirements. He thoroghly cleaned the ducts prior to installation of a new furnace and air-conditioning system. He and his workers were prompt, organized, efficient and thorough. The installation took 3 days, and they left the house clean after each work session. They kept me informed as the work progressed. The work was done according to city codes and passed all inspections. I intend to have them come on a regular basis to clean and maintain this system. I was very happy with the experience.

The installers were great. The day they came, it was raining and very cold. I can't imagine how uncomfortable they must have been working in that little crawl space, but they were very professional and took great care to be neat. I thought the price was a little steep, but then I don't know how much these things cost. The heater now works great. No complaints. Overall, I'm very pleased.

They were very good. We were very pleased with the work that they did. They were very efficient and polite. They came when they said they were going to come. They were clean and they did a good job. I don't recall how much they charged us, but it was a reasonable price. We were quite fine with what they charged us. They did very good work. They were very responsive. The people that came in and did the work were absolutely excellent.

I was so impressed with the service AirTech provided for our A/C unit, that I decided to proceed with the technician's recommendation for duct cleaning seeing that I had started to have a dark color forming around all my vents in my house due to the dust in the duct system. We bought our house 5 years ago and never cleaned the ducts, not to mention I don't know if the previous owner did either. I have gotten duct cleaning flyers in the mail for $42 for the entire house. I hesitated to go with a company that can pay two "quality" technicians to clean my entire duct system for $42 and still be in business. I called Rod the Manager and asked him about his duct cleaning and pricing. He explained the difference between the $42 job with a negative pressure system that takes about only an hour to an hour and a half, and the rotobrush system that takes about a half a day with a brush that rotates inside the ducts to get the dust out of the ducts. He explained that it is important to clean the whole system not just the ducts but everywhere else the air passes through the furnace and plenums before the duct work. We hired Air-Tech for the job. They were very clean and professional. The total cost $525 and well worth it.

Our air conditioning stopped working one afternoon/evening during our southern california's seasonally late heat wave. We have two kids, a 4 year old and a baby. I was deperate to get our air fixed. I called a few companies and left messages. Air-Tech was the only one that returned my call around 6pm. Rod, the service manager was very professional and understanding to our situation with the kids and our work schedule. He had a technician out to our house first thing in the morning. The technician was very professional and was able to fix the problem right away. Apparently our wires were bad in our compressor. He had the spare parts on his truck and was able to rewire the compressor to get our air conditioning up and running. I was extremely pleased with the prompt response and efficient service provided by Air-Tech. I was able to get back to work at a reasonable time. What prompted me to write this review was the follow up call I received. The next day, Rod (service manager) called back to see if we were satisfied with the service and to make sure everything was taken care of.

The technician (Tommy V.) was prompt, professional, knowledgeable and courtesy. What more can you ask for?

They were very good. Their price was reasonable, and the quality of their work was fine. I have recommended them to my friend.

Contractor arrived at location right on time and was very friendly and professional. HVAC package unit was not providing cold air. The technician was able to locate a very small leak and we discussed options for repair. R22 refrigerant added to system and he indicated that he would get back to me later in the day with a price quote to replace the condensing coil and a time frame to complete the work. Technician called later in the day and told me that he would need to get back to me the next day with the price quote but I never heard from him again. I will follow up with him soon. Everything went well until the end and I plan to remind him that I still need a price and if they are reasonable will have this company complete the repairs.

They installed a new air-conditioner, heater and ducts throughout the house. They did a beautiful job. They had to cut some hole in the house and also put a vent in the bathroom that I never had before and I was very pleased with their work. Their prices were good and I had bought the top of the line heating and air-conditioner because they had a rebate.

I was very pleased with their work and the price. The compressor was under warranty, and they took care of everything at less than half the cost of our other estimate. The air conditioner is working better and quieter than it ever has.

They were on time and completed the work when they said that they would. Their final price was consistent with the quote. They kept the space clean and tidy during the project. I was satisfied with the work, and would recommend this company.

I called Air Tech because they were local. They wanted a $30.00 "travel fee".because the serviceman "wasn't coming from here." I set up the appointment and they called the day before and said they wanted to change it because the man had a doctor's appointment. I said OK but wondered why they had only one service man. On the phone I spelled out what the gas company had told me; I needed a new generator and orifice cleaning for my floor furnace. When the man came he called in to their office and then told me that they refused to provide that service. They wanted me to buy a whole new furnace instead. The reason given was that "something else might go wrong", and of course they blamed the person who set up the appointment for getting it wrong. The guy even took a half-hearted stab at charging a service fee. They wasted my time in every way.

Jimmy was good. Knew his job, worked clean, but delay gave out within a week. Had to return. Company then gave us estimate for replacement that was totally wrong and based on the job ticket only.

I didn't even know if they would be able to fix the problem because three other companies had already come out to look at our two year old air conditioning unit and they couldn't fix it. I'm unsure of the problem, and because of this, I didn't want to spend $100 to have them look at it.

Air-Tech sent Juan who seemed to be very experienced. Besides changing filters on 2 systems he went onto the roof to inspect and clean the equipment. Before he left he made sure that the system was in working order. Juan was very professional and pleasant to work with.

They did a good job. They were professional and helpful. We got a few bids and decided to go with them because the price was reasonable and had a good feeling about them. It took them about three days to do the work. They were on time and cleaned up afterwords. We are very satisfied with the service.

I contacted 3 HVAC companies Besides Air Tech, there was another that had outstanding ratings on Angie's List. Rod Rodriquez of Air Tech was very patient in answering all of my questions through email and the phone. This was important since I work overseas and could not afford much face time. Rod worked with me in coming up with a system and cost that met all of our needs. The work started and completed on schedule. Rod and his team were friendly, courteous and professional. They were careful in cleaning up at the end of the day. The Bryant system that I put in was top of the line with all the latest electronics. Air Tech worked diligently to ensure that the system was running perfectly and until I was completely satisfied. After the job was complete, Rod contacted us to make sure that things were working fine and came back to give us a short tutorial on how to operate the system. Overall, a great experience in working with Air Tech.

Rod Rodriguez, who did the estimate and supervised the job thereafter did a great job and was very helpful. I had endless questions and he was gracious and patient in answering all of them. Everyone at Air Tech was prompt and efficient and pleasant to deal with. They scheduled the job quickly and everything occurred exactly on time. I was very happy with the installation and the product and have recommended them several times already.

Trying to find an air-conditioning specialist in the dog days of summer is always difficult but Air-Tech was the only one of three Angie's List firms that even returned our call. It took about eight days for the move to actually happen but prior to the move the owner personally came out and evaluated the situation (unit age, working condition, difficulty to move and best storage location) and gave his recommendations. The move successfully occurred as scheduled.

Rod Rodriguez was very helpful at our initial meeting. I have a small house that doesn't need a lot of cooling power. Unlike some salesmen I dealt with, Rod didn't try to sell me a system that exceeded my needs. The work was done promptly and professionally without a lot of delays, and the final system works great.

The only delay in the process was in getting the parts in, which took about 10 days. Other than that, the initial visit, and the visit for installation, was pretty much on track and the work was good. I can't say if the price is competitive, because the competition never returned my phone calls.

We were very pleased. Larry gave us good advice on where to relocate the unit. He and his crew were very conscientious and clean. Another proposal included moving the existing lines on the outside of the house. Larry doesn't like the way that looks, so he had his crew go under the house and relocate the line beneath the house; much better aesthetically!