Air-Tech Air Conditioning & Heating Inc

Guillermo from Air Tech was very professional, he was on time and repaired our furnace. The estimate was what we paid. It was a good experience dealing with this company.

This was a very different experience from my last experience with another company (report submitted to Angie's list) - the technician was demonstratively competent - he knew almost immediately what was wrong with my unit and it was NOT what was reported by the previous company - and it was SIGNIFICANTLY less expensive than quoted by them as well. The Air Tech technician evoked my confidence. Guillermo (sp?) clearly has integrity in his work in quality and performed it efficiently and with professionalism. I was so impressed I signed up for a maintenance agreement that day! Highly recommended!

After searching Angie's List for a nearby AC service, I landed on Air Tech as both near and highly-rated. I called the office late in the day on the 29th and spoke with a delightful and professional scheduler. She set me up with a service call for the following day -- which, in the middle of heat wave, made me happy in itself. The following day Guillermo arrived as scheduled. He was cheerful, knowledgeable, and completely professional -- even insisting on putting protective booties over his shoes out of habit, though I told him it really wasn't necessary. It really was an ideal visit. I used to own restaurants and know a bit about HVAC systems, and I was pleased at how direct and efficient Guillermo was about handling the situation. While a needed part was brought out to him, he performed a routine service of my system. He used a dropcloth and cleaned up after himself. All in, the visit took maybe an hour and a half. I was satisfied enough I signed up for a service contract (I figure after years of ignoring the system, I can give it some love for awhile ;-).

Very well. These guys are great. I got a real feeling that I could trust them. The owner came personally to talk to me about my new system. Since then, they've come for regular maintenance. Guillermo is terrific.

Explained the entire process before the job started. They arrived on time and I was shown exaclty where the equipment was being placed as well as shown placement options. I was given an opportunity to change mind on the placement. They did a beautiful job patching and cleaned up all debris. Once complete showed me how to use the unit.

We met withGuilmerro who did a very good review of each unit - he serviced each one and change filters and took care of an issue we had with one unit in 2010. He also gave some ideas to help with an upstairs heat issue we have during the summer. He advised us about Attic heat withdrawal fans which will hopefully take the heat out much more effeciently. He will install in a few weeks We were also offered an annual service package - it seems a little pricy.

I have a rental unit approx. 70 miles south of where I live and work. The AC wasn't working. My very irate tenant (understandably) After calling friends for some help, I gave up. I went to Angies list for help, This is where I found Air-Tech.They were very accomodating. They were willing to make an appt. after hours as well as doing the needed repair after my tenant got home form work . My tenant was happy, I was happy. I had a very postive experience with Air-Tech and would use their services in the future. Thanks to the ladies in the office and Guillermo (tech) who made it go smooth. RZ

At the request of our landlord (who had not had the central heating and air serviced while they owned the house), we found AirTech on Angie's List and gave them a call. The person who answered the phone was able to book a technician in a few days and provide a firm price for the inspection. The technician, Guiermo, took great care to perform a thorough inspection and show me some considerable problems with the existing system. He advised me of what was necessary to maintain safe operation, what could be put-off until additional decisions were made, and what the risks were. AirTech gets an A+ in my book.

They were very good, honest, and patient. THey sent out several crew members that did a good job. They discovered that there were pidgeon droppings in our attic, which no one had noticed before. I would strongly recommend him.

First off, their technician, Guillermo, was top notch! He was as professional as they come. On time, courteous and knowledgable. What else can a customer ask for! I called Air Tech to check out a noisy air duct to see what can be done. The tech, Guillermo, was very thorough in checking out the duct work and the AC/heat pump unit. I also too advantage of the free AC check while he was out here. He was patient in explaining my system, which he thought was in good condition, so his recommendation was to extend the duct by about 10 feet through another closet, so the main air flow from the 5 ton unit isn't shooting directly into the suspected noisy vent before flowing out to the rest of the condo. Simple solution and I'll post back to share the result of the recommendation.

Overall, really nice job from a very professional outfit.

I am extremely please with the work done by Rod and Air Tech on our Glendale house. Our ductwork, exposed underneath our hillside home, was bare with little or no insulation remaining. Rod suggested the right product (Circle liner with insulation inside the duct) whereas some of the other quotes I got suggested products that would not have been a good long term fix. My wife and I immediately felt the difference with the R-19 insulation installed under the house. All of the ductwork looks neat, solidly installed and tightly sealed. I also felt that the price was very competitive considering all of the work that was done and the quality of materials. I have read some of the other negative comments regarding Air Tech regarding service. I did not have any such experience. I did have to wait for my duct work to be ordered and installed but that is expected. When I called Rod or the office with any questions he did always get back to me -perhaps not as fast as some would like - but as fast as one would expect from a company that is busy because it does good work.

This company installed the old heating and air conditioning system in my father's house and continued to maintain it after his death last year. During an inspection by the gas company I was told that the heater wasn't venting properly and would need to be repaired before it could be used. Air Tech sent a technician to service the heater who informed me that it could not be repaired because the old ductwork contained asbestos. He recommended installing a new heater (the old one was over 20 years old) that would allow the venting to run straight under the house to the outside instead of up through the roof. Larry Rodriguez came out a few days later and gave me two written estimates -- one for a completely new system (heat and air) and one just for the heater. He said the air conditioner was still working fine but gave me the option of replacing that at the same time. I decided on only replacing the heater and the estimate included everything - nothing was left to chance. I knew exactly what they were going to use and even the brand name/model of all parts. We settled on a start date (Monday) and I received a confirming telephone call the Friday before confirming the date and time. On Monday they had not received all the materials and called me immediately (7:30 a.m.) to say they would not be able to start until later in the day, but that they would finish that day as promised. Air Tech sent a team of two installers who stayed until everything was finished and tested (about 7:30 p.m.) and a third technician came back a few days later to install a new vent that would allow me to change the filter without going downstairs to the basement. Both times they were very respectful of me and the house and careful to lay down a tarp and clean up after themselves. Within a week I received a complete statement showing all charges and payments, all services rendered; and forms and information for submitting a rebate request to the gas company and for receiving a federal tax credit! Nancy in the office was very helpful on the telephone whenever I called and kept me informed of all they would do, every step of the way. I will definitely continue to use them to maintain my new system.

The Air Tech service technician was courteous, competent, and professional. He first repaired our old HVAC unit after it stopped working. When the unit failed again a few months later, we decided to buy a new one, as the old one seemed to be at the end of its life. We did not have functioning heating and have an infant, so time was of the essence in replacing the old unit. Air Tech scheduled the installation of the new unit as soon as was possible. So far so good. However, problems arose with the installation: 1) The installation was carried out sloppily. For example, Air Tech connected the new unit to the old ducts. There was some insulation material in these old ducts, which was easily accessible but partially decayed and moldy and wet from recent heavy rain that seemed to have leaked into the ducts. The installers removed the old insulation material only after repeated requests, and they only seemed willing to do as much as was necessary as to get us off their backs. (In the end, some old insulation material remained in the ducts, and pieces of it came out the vents in the house when we started using the unit.) With this and several other issues, we would have been happy to cover the (marginal) extra cost of doing the work right if Air Tech would have felt this was not included in the contract. (Our understanding was that it was included.) But the issue did not seem to be costs but rather the installers' unwillingness to complete the work to adequate standards. Another example of Air Tech's sloppiness is that they at first did not install wooden fencing around the new HVAC unit, which City Code requires as a visual shield. The city inspector pointed out that he had reminded the company previously of the necessity to install such fencing. Air Tech then build a fence; it is the most poorly built wooden construction I have seen. Screws were violently drilled through the wood lath, which cracked at almost every screw. (I wish we could upload pictures--I have them.) 2) The installers damaged the roof membrane, a highly reflective white membrane (an expensive, energy-efficient roof, about a year old). They did not cover the membrane while they were working with the heavy equipment on the roof, leading to extensive damage of the membrane by foot traffic. They left, for example, new screws that they lost during the installation on the roof; stepping on them could easily penetrate the membrane and lead to leaks. The roof had a lifetime warranty. The roofers, which had to carry out repairs of erroneous cuts into the roofing membrane by Air Tech, now refuse to warranty the section of the roof around the new HVAC unit. (In the roofers' words, Air Tech's work was "grossly negligent.") 3) As problems arose in the installation process, it was essentially impossible to reach a person of competence and authority at Air Tech. The only phone number to which customers get access is that of a front office, staffed by someone with essentially no expertise in HVAC systems and their installations. This led to frustrating phone calls in which we tried to explain to the office staff what the problems were that arose; she passed this on (more of less completely) to others, who then might try to call us back hours later. If we were not available when they called, the process would start over, with a call to the front office etc. Numerous difficulties arose as a result, and messages (e.g., about scheduling roof repair) were not or not completely passed on to those who make decisions. Evidently, Air Tech considers the time of their more skilled staff to be more valuable than that of their customers. We disagree. 4) The situation with the front office became grotesque when we complained that forms for energy-efficiency rebates, which Air Tech was to complete, were not filled out correctly. It took two emails and several phone calls (in which in the end we implored them to check with her supervisors) to convince the front office that the forms were in fact filled out incorrectly. Time was important here, as the rebate programs to which the forms had to be submitted was running out of funds. The incompetence of the front office and lack of efficient communication led to unnecessary delays, which may have cost us significant rebates. The communication problems could easily be avoided if customers had direct access to someone with expertise and authority in the company, as is common with all other contractors I have worked with. But it is Air Tech's policy to deny customers such direct access. Air Tech wants to choose when they contact their customers. This went so far that, after several complaints, the owner of the company suddenly, after Air Tech's work was claimed to be complete, showed up on our roof, without announcing himself to us inside the house. Roofers were working there to repair damage caused by Air Tech and complained about interference with their work by Air Tech. The owner made no apologies about the damage to the roof and instead tried to argue that the roofers (who were not working with heavy equipment and were repairing the roofing membrane) also had not laid down protective cover on the roof.

I like the system but really hated the service from the company as far as response to my needs.

They charged me for the estimate. They said that the heater was unrepairable because they did not make the parts anymore. They told me that the floor heater had to be replaced with a wall heater. However I called someone else and the other company was able to easily repair the heater. This is a large company that was out to over-charge me.

They were able to come out the same day and diagnosed the problem quickly. They were able to make the repairs and clean up the unit since it hadn?t been maintained. I would say they are reliable and I believe prices are reasonable. They were also able to make recommendations for future upkeep.

They did a great job. Not cheap, but we got what we paid for. Four guys spent 3 hours at the house, and they did a very thorough job. They were also very honest in their dealings with us.

Call them for a free estimate on Saturday. They said they'll be at my house around 9:30am to 12:00. No one ever came or called canceling. The company called me Monday asking to come by again. I never call them back. Why would I give this company my business. Very poor business practice.

These were problems that had been bothering me for a long time but I didn't know how to go about fixing them. My experience with AirTech was great from start to finish. I called not knowing if they could fix the problems, but after I described them over the phone, they told me they should be able to take care of both of them. They were busy because it had been so hot but were able to address my issues within a couple of days. Tom was very polite and personable, even after climbing around in the hot attic, and diagnosed and fixed the problems right away. He also suggested some maintenance I could do myself and pointed out some other issues I should take care of (a newer fan in the attic that was not installed to be earthquake safe). I am delighted that the house fan now works so much better--and silently!-- and was happy to have both dryer vent and house fan repaired for a reasonable price.

Our heatpump stopped cooling in the middle of the afternoon on a hot day. We called for service. We are not customers, so they did not come out within 24 hours. They were out in about three days. The technician traced the problem to a failed dual capacitor and replaced it. He recommended additional work to insulate the low-voltage wiring, to prevent failure of the wiring exposed to the sun. They scheduled for a few days later and came out and did that. At the same time, they replaced our old mechanical thermostat with a digital one. It gives us an accurate temperature reading and keeps the temperature at where we set it. It is a big improvement over the original thermostat installed in 1976. We were quite pleased with the work and with their professionalism. As a result, we signed up for semi-annual maintenance with them, part of their final bill. We are now customers of a local outfit about three miles from our home. We anticipate a good relationship with them.

I called and asked if they serviced gravity heaters. The woman's, her name was Nancy, first response was "gravity heater?" Then I explained that my house was built in the 1920s. She then said, we don't service old heaters because they are dangerous and we only replace them. Her tone was rude and impatient. I then told her thanks and hung up. I thought that was totally unprofessional and wrong. My old gravity heater is not dangerous. It would of caused me great distress thinking my family and I were in danger if I didn't know better. The Southern California Gas Company come out a week ago to check my gravity heater and to turn of the pilot light for the summer. The serviceman told me that my gravity works well and that all I need is to get the pilot light secured. It is a service the Gas Company does not provide so i would have to call a contractor. I also asked him what he thinks of these old heaters and he said they are great because they are quiet and they do not dry the air like a forced air unit would. I also asked him my old heater was safe and he said yes once I get the pilot light secured. He was not the only Gas Company service man I have poised this safety question with. I have asked others in the past because my concern for safety. They all have told me YES. I other words, it is inappropriate and unprofessional for Nancy who answer phones for a heating and air conditioning service to say they are dangerous and implying they should be replaced. It is as though she is trying to scare me into getting a new heater. How unpleasant when one calls for service and is greated by an ignorant and rude clerk who is trying to sell me something I don't want or need! It sure doesn't reflect well on the company.

The service technician, Tom, was very punctual, knowledgeable, courteous and friendly. Also, when I called to schedule them, the lady on the phone gave me a base quote of $119 plus cost of filter and some other stuff. When the technician was finished and gave me a final cost of $136. I asked if I can get a discount since we're an Angie's list member. He called his office to check if he can do it. The office ok'd it and the final charge went down to the base fee of $119 with a printed coupon from the website.

Excellent. Rod was able to give us an accurate estimate for the cost of the job. He arrived on time. He was very conscientious about not tracking dirt and dust in the house (wore booties) without our asking. This was an important observation he made since we have white carpeting.

Prompt follow up. Professional visit. Will use again in the future.