ARS / Rescue Rooter LA Basin

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Please see above.

Ken responded quickly to my call and explained the trenchless pipe replacement process they use in clear, easy to understand layman's terms. It's a fairly expensive process, so Ken worked with me to devise an alternate way to handle part of the job to lower the cost, without sacrificing the integrity of the line. His crew showed up exactly when he said they would. The job went exactly as he said it would go. Ken quoted the job at $12015 and said there was nothing they could possibly encounter that would raise the price. I was expecting them to run an above ground portion of the line through a fence, but they took the extra time and effort to go under the fence instead, keeping the pipe completely invisible, without charging more. They finished exactly when he said they would and left the job site immaculately clean. I've had no drainage problems since and don't expect to. They guaranteed the job unconditionally for 50 years. Hands down, it's the best contractor experience I've ever had

RUDE, NOT ACCOUNTABLE FOR LATENESS, COULD NOT FIND LEAK, WAS CHARGED FOR REMOVING TOILET WHEN P 34 LEAK FROM 3 MAIN LINE AREA. HAD ORANGE COUNTY RESCUE ROOTER COME IN AND REPAIR JOB.

RESCUE ROOTER CAME A LITTLE LATER THAN ESTIMATED, & FOUND THAT WE HAD A CLOGGED MAIN SEWER LINE. THEY WORKED TO REMOVE THE CLOG, & ADVISED US TO DO MORE WORK THAT WOULD COST 1500. THEY DIDN'T CHARGE THE USUAL FEE TO LOOK IN THE PIPE.

VERY SATISFIED. AFTER DIAGNOSIS OFFERED 2 SOLUTIONS AND ALLOWED CLIENT TO MAKE DECISION. OFFERED BOTH A LOWER COST (SNAKE) AND HIGHER COST (CAMERA IN PIPE) SOLUTION TO PROBLEM.

I THOUGHT THEY TRIED HARD, BUT THEY DIDN'T QUITE KNOW WHAT THEY WERE DOING AND THEY DIDN'T HAVE THE RIGHT EQUIPMENT. THEY SAID THE PROBLEM WAS BECAUSE THEY HAD TO GO TO HOME DEPOT FOR THE EQUIPMENT, AND HOME DEPOT DIDN'T HAVE SOME PARTS. HE REFERRED TO THE SUPERVISOR. THEY HAD THREE PEOPLE WORKING ON ONE PIPE BEFORE THEY WERE FINISHED. IT TOOK ABOUT 12 HOURS BEFORE IT WAS FIXED. THE PRICE WAS KIND OF STIFF AND IT SHOULDN'T HAVE TAKEN SO LONG. THEY HAD TO COME BACK THE NEXT DAY.

THEY ACCOMPLISHED THE TASK. I THOUGHT THE PRICE WAS A LITTLE EXPENSIVE, BUT I DON'T KNOW HOW TO COMPARE IT WITH ANYTHING ELSE. THEY WERE PROMPT. I WAS SATISFIED IN GENERAL.

IT WAS JUST GOOD SERVICE. IT WAS PROMPT. THEY CAME OUT HERE PROMPTLY AND CLEARED THE DRAIN THAT I NEEDED CLEARED. I HAVE JUST ONE BATHROOM AND WHEN SOMETHING GOES WRONG I WANT IT FIXED RIGHT AWAY. HE BROKE SOMETHING THOUGH AND I HAD TO FIX IT.

MY EXPERIENCE WITH RESCUE ROOTER WAS THEY HAD TO COME OUT THREE DIFFERENT TIMES. THEY DID NOT COMPLETELY FIX THE PROBLEM THE FIRST OR SECOND TIME THEY SENT WORKERS OUT, BUT IN THE END I ENDED UP BEING SATISFIED.

THEY WERE QUITE PROFESSIONAL AND EXCELLENT. THEY GUARANTEED THE WORK. THEY WERE GOOD ABOUT ALL OF THE SERVICES. PRICE, I'M NOT SURE BECAUSE WE DIDN'T ASK IF IT WAS UP THERE WITH OTHERS. WE THOUGHT THE PRICE WAS SMALL BUT WE COULDN'T COMPARE IT. I DIDN'T DO PRICE COMPARISONS BECAUSE WE NEEDED THE SERVICE.

RIGHT AFTER THE COMPANY LEFT THE PLUMBING WAS RIGHT BACK OPERATIONAL. ALTHOUGH ITS HARD TO FIND A RELIABLE COMPANY FOR AROUND THE HOUSE TYPE SERVICES, THIS COMPANY IS VERY RELIABLE. ALL IN ALL THE EXPERIENCE WAS PRETTY GOOD.

CLEAN OUT DRAIN AND SCOUR JET THE KITCHEN DRAIN

THIS COMPANY WAS EXCELLENT. THEY WERE FAST, AND THEY RESPONDED QUICKLY. AS A MATTER OF FACT, THEY WERE ABLE TO COME THAT SAME DAY I CALLED AND THEY ARRIVED WITHIN 45 MINUTES. MY SHOWER DRAIN IS CLEAR AS A CRYSTAL NOW.

IN MY EXPERIENCE WITH THIS COMPANY I WOULD HAVE TO SAY THEY DID A VERY GOOD JOB, BECAUSE EVER SINCE THEY HAVE FIXED MY SINK I HAVEN'T HAD ANY PROBLEMS WITH IT. SO THEY ARE VERY PRECISE IN THEIR WORK.

THEIR PERFORMANCE WAS VERY GOOD, THEY CAME OVER, AND FIXED THE PROBLEM. I DIDNT EVEN HAVE TO WAIT A LONG TIME ON THEM. THEY EXPLAINED TO ME WHAT THE PROBLEM WAS, AND EVEN GAVE ME SOME TIPS FOR THE FUTURE. JOB WELL DONE!!

THE MEN THAT PERFORMED THE WORK WERE VERY NICE TO WORK WITH. THEY DID THE WORK VERY CAREFULLY. I WILL CONTINUE TO HIRE THIS COMPANY FOR MY PLUMBING NEEDS.

THE OVERALL EXPERIENCE WAS NOT A GOOD EXPERIENCE BECAUSE THIS HAPPEN AT NIGHT SO I HAD TO FIND A PLUMBER. I THOUGHT THEY CHARGED TOO MUCH FOR SERVICES SUCH AS TAKING TIME TO REMOVE TISSUE FROM THE TOLIET.

MY OVERALL EXPERIENCE WITH THIS COMPANY FIT MY SCHEDULE AND POCKETS. RESCUE ROOTER CAME TO MY FAMILY'S RESCUE WITHOUT HAVING US WAIT. THEY MUST HAVE SUFFICIENT STAFF TO HANDLE ALL TASKS WITHIN A TIMELY MANNER.

WE HAD TROUBLE FINDING A COMPANY THAT HAD THE ABILITY TO SERVICE THE CLEANOUT BECAUSE IT WAS INSIDE THE HOUSE. IT WAS ALSO A SUNDAY ON A HOLIDAY WEEKEND BUT THEY CAME OUT WITHIN ABOUT 3-4 HOURS, ALTHOUGH THEIR ADVERTISEMENT DOES GUARANTEE 45 MINUTE SERVICE. WE WERE PRETTY HAPPY WITH THIS UNDER THE CIRCUMSTANCES.

THEY CONFUSED THE APPT. DAY AND TIME TWICE. THEY DID NOT COMMUNICATE WELL, AND THEY WERE VERY EXPENSIVE.