Tom Moffett Plumbing

They arrived on time. They installed the toilet. Offered to inspect other plumbing items in the house but we were in the middle of a remodel so we asked them not to do anything other than install the toilet. Very professional, wore booties to protect the floors and we have had no problems with the toilet.

Very professional, even had little booties to fit over his shoes. My only regret is that I didn't buy more coupons to replace all the toilets in the house.

The service person was great. But, the explanation of additional service options was very questionable. After the service person removed the toilet to evaluate why the toilet was leaking, he explained to me why the toilet was leaking. Due to floor tiles that was upgraded from the original, the person previously that placed the toilet put in double wax rims. The repair person said this was not the proper way of installation. He said it needed an adapter to compensate for the floor thickness discrepancy and 1 wax rim. I asked him what the cost was for adding the adapter. He said another $299. He tried to reason by showing me his sheet for additional charges. I passed on adding the adapter and had him double wax rim it. After he left, I thought this was a ridiculous atttempt to gouge me as a consumer. Another $299 charge when all the labor of removing the toilet was already done with my first $299 charge? Hmm, for a part that cost about $18 dollars. How hard is it when everything is apart and you merely have to drop in the adapter? I wouldn't even minded if he charged me an extra $50 for the rim adapter. The service person was great and this review is not a reflection on the service person. It is the about the company's policies. This is not right and not ethical. I'm not stupid.

We were a little surprised at the cost but work was well done and faucet was ordered by them and was also installed and we were informed that we were not up to code, not having an overflow, so that was installed, as well.

The experience was seemless - called their phone and receptionist made a convenient appointment day and time for us. We had bought a house drain cleaning and scope visual inspection of our home's main drain. The plumber arrived on time and was very courteous, friendly and professional. Performed the services - showed me videos of our main drain and did not attempt to "upsell" me on further services.

They already have their services pre-priced. The service was excellent.

The worker (we had Sam this time but they are all great) arrived at our house. Looked at the water heater. Advised us of the costs. We had to ask him if it would be smarter to install a new one or fix this one. He was totally honest. We opted to get a new one. We also brought up the issue of whether or not to install a water softener (we are by the beach where the water is extremely hard). Sam then proceeded to install both the water heater and the water softener and had the job done in one afternoon. Kudos Sam! But have to say every single person working with Tom Moffett is an expert, knowledgeable, polite and quick, proficient worker!.

He was really nice. He showed me everything but he kept finding things that were wrong. There was a big huge amount so I called my husband and he said that we were just doing the snake right now. I might use him again.

With the basin, I was able to convince them that it did not need to be rooted, and that the problem with the P Trap. They agreed with that and fixed it. However, I decided not to get the high pressure regulator and went on to fluid masters website and found out that all I needed was a seal on the fill valve. I went and got the seal, followed their instructions and fixed it myself. I also save myself some money. Although they were very nice and put booties on their feet, they misdiagnosed things.

It went very well, No complaints. In fact I wish they would have another special as I need another toilet.

This is the second time I used Tom Moffett Plumbing. My first experience several months ago was very positive and I had confidence in what the technicians were saying and what work was need to be completed. This time I feel they were trying to do any thing that would increasse the cost. For example, they tried to convience my father that he needed to have the hot water heater flush ($299) when they completed that specific service not even six months ago.That was just one example of additional services (totalling an additional $700) they were pushing. What a rip off it could have been. My advice is that should you choose to use this service, they do quality work but they will try to sell you services you do not need, similar to an auto repair shop. Use with caution.

(Covered above)

On time, took old toilet, cleaned area, installed new toilet, and hauled old one away.

We called to fix the water heater in a rental unit we own. The water heater was only a year or two old. The reps were very pleasant to deal with. They couldn't come out that day, but we made an appointment for the next day. They called before they came and were on time. The plumber said it was the burner unit. This is where the low professional grade comes in. He told me it would be 3 to 4 days to get a new part from GE and leave the tenants with no hot water for that time , OR, I could pay $1300 for a new water heater. I agreed to a new one so the tenants wouldn't be inconvenients. However, later that day, I called GE because it just didn't seem right. They told me they could have sent out the part to arrive the next day. I guess it's my fault that I didn't check before I gave the ok. Anyway, they did a nice job installing the new one, even finding a small gas leak. Their prices are a bit higher than other plumbers in the area, but again, they did a nice job. Left a bad taste in my mouth.

Wonderful response and excellent repair. also recommended upgrade of other copper piping in the future. I have used this plumbing company for the past 3 years, and they have never failed to impress with their skill, professionalism, and cleanliness. I return from a trip ot of the US to discover a drip from the ceiling in my kitchen. Knowing that the shower was directly above, I called Tom Moffett and they came out and diagnosed and repaired the leak immediately, and scheduled the replastering for the following week.

Michael Moffet is the contact person, and I think the price he charged was adequate. The experience was phenomenal, their technicians were very well trained, and very well informed about the products. They were on time, and there was nothing I disliked about them, they were great. I signed up with them as a member, so if anything comes up, I can give them a call right away.

We were having a family gathering after my mother-in-law's funeral, so we had a lot of people at our home. While we were in the middle of preparing dinner, the kitchen faucet broke. I called Tom Moffett Plumbing and they were able to get one of their plumbers, Ray, to our house very quickly. I was immediately impressed with Ray's professionalism and his explanation of services and pricing. He walked me through all of the options in advance of doing the work. He and his assistant worked quickly and were extremely respectful of our guests. I thought their prices were good, not great. However, I also think in most cases, you get what you pay for. It's clear to me Tom Moffett Plumbing is a top-flight organization and it showed with the guys who showed up at our house. If you go for the cheapest price with plumbers, you're more likely to be sorry. I would definitely use this plumber again.

We chose Tom Moffett because of the Angie's List ratings. The technicians were very personable and professional and informative, but I felt the price was a little steep for a mere drain snaking. I know they use a fixed price list, but we did not receive the discount on the coupon I mentioned we had. There was some confusion about their service call minimum and whether or not our service call qualified for the discount. I didn't realize that we hadn't received any discount at all until after the technicians left, and at that point, I just wanted to be done with it. We have also recently used the bottle of enzymatic drain opener they sold us, according to the directions on the bottle and the directions given us by the technicians, and we are not finding it to be terribly effective, despite its price tag. While I'm not completely averse to using Tom Moffett ever again, I'm calling another plumber this week for my current plumbing needs.

After the work was performed Tom's crew left everything the way they found it, less the mess from the backup. The backup problem has been fixed and we have not had any further problems. The next day I received a phone call from the plumber informing us they had not added an additional discount we were entitled and would reduce our bill by that amount. We would definitely use their services again

This was the best experience we have had with a plumber. We have tried several different plumbers with mixed results. The two guys that came out, Jeremiah and Sam, were both very friendly and professional. They explained everything and were just great. They checked everything and made recommendations. I did not feel like they were trying to sell us more than we needed. For example, they checked our toilets and said they were fine and did not need more expensive work. They were a bit more expensive, but worth it because they did a very throrugh and complete job. They always explained what they woudl be doing and the pricing, so there were not surprises. I would definitely use them again. The 10% off for Angie's Lise customers saved a lot.

Two technicians came. One was an apprentice. Both were friendly young men, polite and professional. They did a good job and I was satisfied with their service.What I was unhappy about was the price. I paid the required service fee of $59.00, that was no problem. I also paid the $149.00 to replace the diverter stem in the shower handle. No problem. I provided the spare part that had been mailed to me by the manufacturer. I was surprised to hear that the replacement of a flapper in the toilet would cost $223.00. I have two toilets and was not willing to pay $446.00 to replace two flappers.So the price was reduced to $149.00 each. Since I was still unhappy and ready to call it off, the technician called the company and was told to reduce the cost to $74.00 each. .. This really came as a surprise to me, but I said :"go ahead, do it." I chose this company because they are located nearby, in an adjacent city, and could get to my place within a few minutes. I was happy with their service, but unhappy with the cost, being on a limited retirement income, and I would be hesitant to call them back for that reason. I think next time I'll go to the Home Depot, buy a flapper, and put it in myself.

Ray and Sam arrived on time, got to work, put on booties when coming in the house (every time!). They had quite a mess to deal with and were very helpful in removing stuff under the kitchen sink, going and getting a new sink, new faucet, new garbage disposal, and all that went with it. The house is old and hasn't had a lot of maintenance in the last 20 years so they had some tough pipes to unscrew and work with. Did a fabulous job in the bathroom as well as the kitchen. Now the sink looks so nice, the rest of the kitchen looks like heck. They quoted me the price before they started, and even though they ran into a lot of complications the priice stayed the same.I have used this company before, and used them this time and would use them in the future.

They were very good. I would use them again.

two young men arrived. very polite. well-dressed and careful. diagnosed that we needed new disposal (ours was about 20 yrs old). showed us their price list and we selected the middle-range disposer. installation went well. they were prompt and professional. however when we told our regular plumber what we spent for the unit and installation, he was appalled. he said his cost for the unit is under $150.00 and he would have installed for approx. $300 inclusive.

Plumbers were on time it took a little while to find the leak, but it wasn't easy to find eitherOnce found they immediately cut and replaced copper to stop it.They were very professional and respectful of my property.