Tom Moffett Plumbing

My three bathrooms have been remodeled as well as my kitchen. I had wood floor installed. They repiped, installed a water heater and a whole-house filtration system. All work by the company has been excellent! My kitchen is amazing!

We used Tom Moffett Plumbing in the past with plumbing charges exceeding $3000. Performance was average and included hours of chatter and sales pitching. When we called them for service on a water heater that was not warming the water, the technician said the water heater needed to be replaced. When he was asked if it was still under warranty, the technician said NO. We paid him $1700+ for a new water heater. Turns out, the old water heater was still under warranty and should have been replaced at no charge. TMP said their technician did not know about the warranty because TMP not the original vender. He might have pointed out this fact or even if he had said that he didn't know, we could then have searched out the original vender to find that it was under warranty and saved $1700. Very shady customer service.

They were very good. There were two plumbers that came out to complete the work. The workers were very good, they left the area clean. I'm totally satisfied with the work and I would use them again.

It’s an “A” for everything, even the price was good.

Very good! Price was a little high, but then again it was Christmas Eve. We have had them here several times in the last year and I probably pay a little bit more, only because they are reliable. Sometimes you pay more for service, because you can count on them, and I know they will do a good job and stand behind it.

They charge us a monthly fee. They have a home inspection. We would use them again but they are costly. I think they should improve their pricing.

I was told by Moffett Plumbing that I needed to be at the property for them to do the work. I live over an hour away. The first time around, they rescheduled the appointment, and on the second time, I drove over an hour, and then they were late! Because of the reschedule and the tardiness, I was then told they would waive the $59 service charge. They looked at the problem and said that the pipe from the toilet to the tank needed to be replaced, which would cost well over $600. This is outrageous. I could purchase a brand new toilet for $350. I decided not to have the work done by this company. Now I am being billed for the service fee they said they'd waive. This entire experience was complete fail.

He kept trying to up-charge me once he came out. This made me feel very uncomfortable. I felt as if I was at a car dealership, and he kept trying to wear me out and have me pay more. He kept trying to sell me a toilet.

Tom said they were not flushable. That blew me away. I do not flush anything but toilet paper down the toilet.

The water heater is working fine now

We filed a complaint and disputed the credit card charges and won.

Less experienced service tech that kept trying to sell us on a protection package and had to call his Dad twice about parts. The work was really expensive and I would therefore never use them again. Normally I would never pay that kind of money to have the faucet replaced, but we only have one bathroom and frankly I didn't want to deal with calling another plumber, I just needed it in and operable. On the plus side, they left everything clean and arrived on time. Work was average, not outstanding, not subpar. For someone who doesn't deal with contractors a lot, and wants peace of mind they might work, but I felt like they overcharged and made a huge deal about checking out other items in the house I just had replaced and I know are quality work, but they were picking apart.

When the plumber came out he estimated a cost of $350 for installing the innards of the toilet. I said thank you but no thank you. He wanted to charge me $59 for even coming out. I had the same job done by John-son Plumbing. They installed their own superior innards into the toilet and the whole job cost me only $65.

Excellent work. Very professional and responsive. Listend to our concerns and explained everything in detail. Chiris Pelayo and Matt were outstanding. I highly recommend them. Chad and Sean helped out and were great. The drilling crew, Carlos(owner), Abel, and Hermann and other helpers were excellent. Everything was cleaned up and restored to before work condition. Visitors have commented that cannt tell any wirk was done. We had 3 holes in the slab in interior and 6 holes outside, 3 in front lawn, 3 on side where pavers were removed, and i in back under artificial turf. Everything is back in place with little or no sign of disturbance. We highly recommed Moffett Plumbing and especially this crew. The people in the office, Rachel and Nicole, were very pleasant and professional. They really did make us smile. Greta work and service at an acceptable cost.

I called Tom Moffett Plumbing for a slab leak,because I have been hearing their commercials on a Christian radio station, so I thought, "They must be a reliable, and fair business to be advertising on this station." My homeowner's insurance would be paying for the plumbing reroute and the damages, but kept hesitating to send a payment for the plumbing portion. The adjuster said that he couldn't believe the high price on the invoice I sent them. He thought the plumber must have done more than was recorded, that he must have repiped more of the house. I told him no, this is all he did, but he wanted another plumber/ leak locator to come out and evaluate what was done and give them a price on what they would have charged for that same work. Their estimate for the work was $3,500. I couldn't believe we had been conned into paying that much more for this job. So I thought, maybe they came in low because they knew they wouldn't get the job, so I looked on Yelp, as this 2nd plumber suggested, and read alot of reviews, and found a reputable plumber that had all good reviews, and ask him for an estimate for repiping the whole house minus what had already been done, and an estimate for the whole house including what had been done. For repiping the whole house, his estimate was $9,000, and for repiping everything except what had been done was $6,500. Therefore he would have charged $2,500 - $3,000 for the work the first plumber charged us $8,375 for. Well, needless to say, the insurance paid us only $3,737. for the plumbing and we are stuck with a huge credit card debt. It really does pay to read reviews on Yelp and Angie's List, and I'm kicking myself for not doing that. I tried talking to the owner of the first plumbing company, but he just kept telling me all the expenses in his business, maintaining his trucks, worker's comp., paying his employees, etc. and said that the price was fair. Well do you think consumers care how much a company spends on expenses? No! We only care that the job is done well and that the price is reasonable. Their prices are not reasonable by any stretch of the imagination. I am even stuck paying $11.95/month for getting a "discount price" by signing up to be a club member. They wouldn't even let me out of that membership, so for the next year I will have a sick feeling every time that money comes out of my account. I learned my lesson the hard way, that just because a business advertises on a Christian radio station doesn't mean they are Christian in their practices.

The service was great. The personal is excellent and impressive. His employees are great. More than two people came out and it took them about 15 hours to complete that job. I would say that he is professional, knowledgeable and he explained everything in detail. He is coming back to install a soft water system.

They did really kind of upsold us a garbage disposal that was much more than what we needed. The cost was over $600. It was close to $700 with the labor. It was a Holiday weekend. It was ridiculous. Everything was fine, but you cannot stick with people that are out to squeeze an extra buck out of a call. Being professional is charging you the honest price for what you need. So, I would say it was very unprofessional.

They gave me several alternative models to choose from and I selected the Moen widespread (Kingsley) priced at $884 each. The install went great with new supply lines, new trap assembly, etc. The new faucets are great, and I will definitely use them again. I love these guys! They have been my go-to plumbers for several years. They did a whole house repipe in 2012, replaced a broken water heater in 2011, repaired several toilets and sinks that leaked in 2009 and 2010, after we purchased this house. I have found that their responsiveness is extraordinary and their prices fair. I have never felt pressured to replace anything that could have been repaired.

Pat is great...on time every time and gets the work done quickly, so nice! He wants each customer to be happy :)

Tom Moffett person arrived on time and called me ahead of time so I didn't have to sit at home the entire waiting window. He was nice and professional. Looked at garbage disposal and showed me several different kinds of disposals to choose from. There was no pressure to pick on over the other. The replacement was done quickly and he cleaned up the area when he was finished. Great job!

All went perfect. Removed and replaced toilet.

They were very professional and on time for the appointment. They were very clean and tidy. They even put on booties on their shoes when they were in the house. The ad said it was a 1.2 gallon toilet and they tried to install a 1.6 gallon toilet. They had to go and get another toilet from the warehouse and everything turned out fine.

It was modern price. It wasn't that too expensive but it wasn't really cheap.

Located leak with water detection device. Opened the lower part of wall in a bathroom and adjoining kitchen. Repaired the leak. Very impressive plumber.

They are a huge company. He gave us a list in prices and there was no guarantee. We knew we had backed up pipes. We went on vacation, and we got back, and we had plumbing work, and we called him. He came out , and he was very pompous, very argumentative,very rude, and he started pulling stuff that had never been pulled out of my pipe before. I got a very fishy feeling about it. He went to the street, and said that his camera was not working, and he couldn't tell us what was wrong. He couldn't do a thing, couldn't tell us what was wrong, but he charged us $360 for 10 minutes. He had a little bucket, and he was putting stuff in it. I didn't like the feel of it. He didn't do anything, short of opening them a little bit. They didn't even diagnose the real problem, and that was more frustrating. The price was the highest we have ever paid. He was not professional at all. I would never use him again, and I would recommend him to no one. If our plumbing broke, and their truck was sitting across their street, we would still not use them.