Tom Moffett Plumbing

Got fixed. But just another plummer trying to upsell.

I've used Tom Moffett Plumbing in the past and was always satisfied. Not this time. I will give them credit on arriving at my house within an hour of me calling, but that' where it all ends. I was told it would be $ 533.00 to locate the leak and what ever it cost for repair of the line. I was charged $ 533.00 to dig a 2x2x2 hole, $330.00 to cut out 2ft of water line and $83.00 for 2 PVC elbows and a foot of 1 inch PVC pipe( Home Depot 1inch PVC pipe 10' $3.48, 1' 90 $2.48 and 1' 45 $1.83) Not sure where they buy there supplies but they may wanna reconsider there supplier. That being said that will be the last time I use Tom Moffett Plumbing.

I hate to say it, but I'm fairly disappointed with this outfit, particularly in comparison with their competitor. When our Kenmore water heater started making VERY scary noises, the first thing I did was to call Sears (the phone number that was on the tank). Talking with those .... people... (My wife would be upset with me if I expressed myself fully here), the only thing I got out of them was that there was only a 1-year warranty on this water heater, and they kept trying to push me on a $200 service contract. Fed up with that nonsense, I turned to Angie's list and found that Tom Moffett Plumbing got good grades and reviews, so I gave them a call. All in all, theirs was a friendly, professional and punctual company. HOWEVER... Their technicians decided that the best thing to do would be to sell me a whole new water heater, at a cost (I was looking at the medium-price range) of a little under $2,000. After my experience with Sears I was just about ready to say yes to this when my better instincts kicked in and I turned back to Angie's list. There I found a competitor whose coupon first attracted my attention: New water heater installed for $1,200. Josh came out, and after hearing about my experience with the Sears .... people, he told me flat-out that a "1-year warranty" was absurd - the bare minimum should have been 6 years. Josh suggested I go to the nearest Sears store and raise h*** with their manager, which I gladly did. Josh also pointed out that our water heater being close to the dryer might have been a cause of the problem - there was a lot of dust and lint in the vicinity. So I went to Sears, made a nuisance of myself there, finally got to talk to a "manager" over the phone, and found out that, surprise surprise, the water heater and all of its parts were in fact covered for 6 years. They sent out a guy the next morning and replaced the burner unit. Total price - yes, we decided to go with the 5-year service plan - was roughly $550. So all in all... I'm very disappointed with Moffett. Why didn't they point out some other possible solutions to the problem rather than just trying to sell me a new water heater? Why weren't they as ticked off as I was about the supposed "1 year warranty"?Whereas Josh was very helpful, gave me good advice, and didn't charge me anything for his time, the guys from Moffett just went straight to the sales brochure and collected 79 bucks for the visit. I will most definitely call Josh rather than Moffett the next time we have any kind of problem.

Replaced the water heater and explained what was needed and what he was going to do. Ray was very professional along with his assistant Louis. I would definately recommend tom moffett plumbing.

Okay. They pushed for more work to do.

The shower turn on is tight and does not open all the way. I get very little hot water because I can't open it enough.

Service was fast and efficient. I would hire again.

Called them in a panic the night before. suddenly my fairly new, expensive faucet was leaking and starting to damage cabinet floor. They said they could come next day ( today) between 11:00 and 1:00. rec'd call from company advising me Justin on his way. this was at 10:45. he got here and checked everything. discovered just a loose connection which he fixed. I had a coupon so the price was fantastic and I did not have to replace this faucet which would have been very distressing to me. great company!

I originally called on Saturday morning, 11/2, because the only toilet that had been working was clogged up and would not drain. The plumber arrived in about two hours and took care of the clogged up toilet which needed to be replaced. He had one on the truck so took care of that one the same day. He returned on Tuesday, 11/5 with a helper. They replaced the non-working toilet in the other bathroom and caulked both. They checked to ensure that both were working properly. They removed the old fixtures and the cartons the new ones came in, and left the bathrooms neat and clean. I said that sometimes I had water on the kitchen floor but didn't know where it came from, so they checked it out. In order to get to the pipe that was leaking, they had to cut the exterior wall and then removed the old pipe and replaced it with a new one with the outlet outside the kitchen so that if the drain needed to be snaked out, it would be readily accessible instead of having to do it from the inside. They snaked out the line so that it was working properly. They put a temporary cover over the hole which will be finished when the house is re-stuccoed. I was very pleased with the workmanship, courtesy and professionalism of the employees who did the work. I definitely will recommend this company.

Ray Dolen (Lead Technician) and Anthony arrived promptly at the pre-arranged time. They presented themselves well and answered all of our questions. They replaced our 4-year old Rheem water heater after failed attempts to relight the pilot. They installed a Bradford White water heater, model # U15036FRN, 40,000 BTU, 50 gallons. This model retails on-line between $500 and $900. The installation was neat and they left the area clean. We are members of their Diamond Club and all the membership dues of $11.95/month we had paid over the past 9 months were credited to the purchase of this new water heater. Ray informed us of a coupon offer on their website for $100 off any installed water heater. The $100 was also credited towards the replacement. We chose their Deluxe installation which provides an eight year warranty on the tank, 5 years on parts, 1 year on labor and 8 years of servicing. The replacement price for the new water heater might be a bit high, but we were more concerned with the servicing and warranty. We believe you get what you pay for, whether you pay up front for servicing or later down the road. We are pleased with Tom Moffett plumbing and would recommend them.

With such a complicated large home repipe, there were a few minor issues, as any job of the sort would have. I never worry about Tom's work tho,everything is always done to perfection. They are easy to work with, professional and on-time!, great communication. Have been happy with them for years, on my house and my rentals.

ly were going to charge me $500. extra for some of the work being in a difficult location, along with another $500. for an expandable tank which cost me $43. at Home Depot. I think this company needs to spend less on their red pressed uniforms and official estimate forms and more on customer satisfaction and work. Now I understand why they need to charge for an estimate....perhaps that's all they do! BTW I had the work done for $960. elsewhere. Moffitt's estimate was roughly $3000.

Tom Moffett tech name Paul said he could not compete with handymen price??????

i called on Memorial Day and was surprised to get a live person on the other end of the line. She was very friendly and professional. I scheduled an appointment for the following morning to save a little money. The technition called before his arrival and reported on time. He was also very pleasant, clean and put on shoe covers before he entered my home. He explained the problem to us and gave us a couple of options, one less than the other. We had the troublesome drain snaked a few times and decided to have it jet cleaned. The process is thorough and you can see the results before and after with a camera they insert. We also purchase Bio-smart drain support to help keep this drain cleaner. He also gave us some helpful hints about garbage disposal use and keeping the drain a little more grease free. This repair would have been less but while we were trying to clean out the drain ourselves we dislodged the strainer in the sink and the whole thing was leaking so it needed to be repaired. The technician Chis also checked our water pressure and offered to check our water heater at no charge but we had it checked recently by Moffett Plumbing in June at which time we had our toilet repaired. The technicians at that time were very helpful as well. Since we have had such great experiences with Tom Moffett Plumbing and our home is growing older with us, we decided to sign up for there Diamond Club. It is a great value, check it out. I whole heart-idly reccommend Tom Moffett Plumbing.

I want to run a gas line from the rear of the house to the patio. There is a "tree" of pipes outside the back door, so tapping into the line is trivial. I dug a trench, 18" deep, from the main line to the sidewalk leading to the patio. I tunneled under the sidewalk; I dug a trench on the other side of the sidewalk. All I need is someone to lay the pipe, a 6 foot rise and 22 foot run. I called Tom Moffett Plumbing, and asked if they do this sort of work. Oh, yes, the person on the phone said. I'll have someone come out and speak with you. She then said something to the effect of, "There is a fifty nine dollar charge for the visit." I was a bit concerned at that. She went on to say it was non-refundable, and not included in the charges for any work performed. Tom Moffett Plumbing seemed like an upright outfit, and had favorable reviews here on Angie's List, so I agreed, and made an appointment. A great big, shiny, red truck pulled up in front of our house. I answered the doorbell and Bill introduced himself and his partner, Eddie (not their real names). I did the same, and we proceeded to the job site. Bill was impressed with the trench, and said it wouldn't be hard to tap into it and run the line. We sat down, and he brought out The Book. He opened the it and gave me The Spiel about Tom Moffett Plumbing: how they worked, how long they had been in business, a bit about Tom himself, etc. And then he turned to the Golden Page, the price list. Whoa! There are ten categories of work, each with a corresponding cost. Bill said it eliminates the need for bargaining, and lets everyone know how to price a job. Bill and I sat at the patio and he scanned the Page, wrote down some numbers, added them with a calculator and said, "We're looking at eleven hundred and sixty-six dollars." That's $1166.00, folks. Seriously? I said, "Seriously?" NOTE: My wife provides product support for a job cost accounting system. I write code for said system. Together, we have sixty years of experience in the industry. She knows how estimators estimate (it usually involves some sort of voodoo), and I know how to make sense of their guesswork. Not once have either of us encountered anything like this. We haggled for a bit, despite the Book. He went back to the truck and called someone about something. The final price to me was a bit less than nine hundred bucks ($900.00). Bill asked Eddie how long it would take to do the job. "About three hours," he said. I said, "Nine hundred dollars for three hour's work?" Thanks, but no thanks; I ushered them out to their big, shiny, red truck. I am sure Tom Moffett Plumbing would have done an excellent job. It had better be at that price. But I will never know.

Team showed up on time; were clean and courteous. Implied something could go wrong and it did. They broke a part that they had to leave the house and go to store to replace, which took extra time. Tried repeatedly to talk me into new heater even when I expressed I was not interested. I don't like the hard sell.

Anything they install, as long as you have the service plan, it's good for life long. So if a toilet goes bad or something, they just come out and fix it or you get a new one.

They showed up every day after a call telling us they were on the way. They worked for 5 days skipping only the holiday and the weekend. They kept the areas they were working closed off to keep the dust to a minimum. They moved furniture, etc., out of the rooms involved and were very careful of our property. They put down tarps to protect our floors. The work was down well and efficiently. They took care to keep us informed and suggested alternatives that we could choose from. They, also, made sure that anything they touched, that had a problem, such as a leak, whether they caused it or it was there before they started working, was fixed properly at no charge to us. Overall, we would recommend this company to our family or friends without hesitation.

We originally called Tom Moffett plumbing because of a leak in the crawl space under the house. The tech, Joe, arrived on time and got right to work. He explained the pricing structure and levels of service that are provided and showed me the pricing book. He then got right to work and crawled under the house to inspect the problem. Just as we thought, the old cast iron had rotted away likely from age and years of drano use. The verdict was that the drain line from the kitchen sink (where the leak was) to the main line needed to be dug up and replaced with ABS plastic pipe. Joe also said that the other drain lines under the house were not leaking but would likely fail in the next couple of years. We opted to have all the lines replaced now, since they would already be under the house digging up the old pipes. We scheduled the service to start a couple days later. The crew arrived on time and ready to begin work. Three days of digging, and digging, and banging of pipes, the job was done. They replaced all supply valves with new 1/4 turn ones, reworked all our under sink and tub plumbing in two bathrooms as well as the kitchen sink. New clean outs and sewer access as well as water jetting and inspecting the clay pipe leading to the street. They even replaced the two toilets - all without nickel and diming us along the way. During the service, Joe made sure we had a working bathroom and shower each night before they left and kept us updated on their progress. We knew this wold be a big job with all the usual inconveniences, but it was as pleasant as spending 9 grand for something you cant see can be! I'm sure we could've had the work done cheaper, but I was happy to pay for the excellent service and attention to detail. Thanks Joe!

Itwent very good he was here right away

Ray and partner arrived at 1pm after our call and worked continuously until 9 pm to complete the job. They were very neat and careful about our furnishings and appliances. They cleaned up all the debris from the work. They were very pleasant, sympathetic and professional. Ray returned on 6/24 to check that all leaks were found and fixed at no additional charge.

If Angie?s list would allow me, I would give a B/C grade for the whole experience. First the good things: They were able to come out the same day. (really appreciated and fortunate timing) The plumber and his apprentice were very professional and courteous. They took exceptional care in not tracking anything into the house. They answered questions before and during the work. They also remembered to come back and turn on the automatic sprinkler shut-off valve that they had shut off. The accounts receivable department caught an error in addition and promptly sent a refund check. The not so good: After completing the job, the plumber bled out the lines to clear out any stray solder using the bathtub faucets because they lack screens; however, the tubs were upstairs and the work was done on the ground floor level. Subsequently, the kitchen faucet cold water line got clogged and an outside hose bib attached to house got jammed in the open position. That gave my husband the chance to use the newly installed bypass valves (with great success) at 11 o?clock at night so he could detach the bib and clear it of solder. Moffett came out the next day and cleared the cold water faucet line and ?the shutoff supply line.? On first visit, when the apprentice checked our water pressure it measured something in the neighborhood of 70 psi; however, when they came back the next day to clear out the solder, they remeasured the water pressure and it came out to 110 psi. We were then given an estimate to replace the pressure regulator for another $729 which we declined due to the discrepancies plus we wanted to contact the water district and see if they were doing any work at the pumping station which is about three blocks or so from our house. (It turns out they were not doing any work on the lines when the measurements were taken.) I was contacted by the scheduler and was told that the plumber would have his gauge tested and the office and/or the plumber would get back to us. The plumber called to follow up in general and told me he was instructed to get a new gauge and was to let us know the outcome of testing his gauge, but that never happened. So the upshot is our pressure regulator may or may not be faulty. Or the plumber?s gauge may or may not have been faulty. I?ve asked my husband to go to Biard and Crockett because I figured their grade of equipment is probably more robust given the Moffett plumber?s opinion of Home Depot in general. While I appreciated Moffett coming out the same day, I did feel disappointed with the lack of follow-through. I don?t like to be one of those customers who micro-manage what appeared to be a straightforward project. UPDATE: We finally heard back from Tom Moffett Plumbing and they agreed that they dropped the ball in getting back to us in a timely manner regarding the status of our water pressure regulator. We were able to resolve the situation to our mutual satisfaction.

They were on-time, clean and professional. The entire job area was thoroughly cleaned and everything was put back in place! Also, they programmed the unit and even added a bag a salt! The unit works as described! The only critique about this job was I didn't realize they would penetrate through exterior walls to plumb the overflow drain and they took the cut out sheet rock so I can patch it back. The latter issue isn't that big - in fact, I see them to be so thorough in their clean-up, they take everything that is considered trash! As for the penetration through the exterior of the wall, it would have been nice to know ahead of time so I could schedule someone to patch up the exterior wall before any moisture gets in. On the other hand, I should have asked more questions. So, it is a two way street. I will continue to use Tom Moffet - they are coming back to replace nearly all my angle valves next week as well as other plumbing needs.i

Installed heater. Recommended new pressure regulation. price quote very high. More than 4 times other(1000). Water heater installed. Over $ 1000 higher than others.

The men came promptly at the times set up. Were extremely clean, even put on booties to walk through the house, new ones each time they went outside. They were also very professional. We suspected a slab leak. They took off the wet baseboards and made a precise small cutout in the dry wall. There was no slab leak. They removed the toilet and found that the sewage pipe was broken to the toilet. They repaired the sewage connection to the toilet and re-seated the toilet with new wax rim, new bolts, caulking, cap covers and a new flex hose in a very timely manner. They referred us to a contractor that would repair the drywall and baseboard. Inspected my other toilet and inspected the hot water-heater at no charge. We were very happy with the work.