Tom Moffett Plumbing

THEY SEEMED TO DO A GOOD JOB OF WHAT THEY DID. THE LEAD PLUMBER WAS WAY TOO POLITE MAKING ME LEARY.

I tried fixing it myself twice but with no luck. Had another pumb work in before but it still leaked. Moffett did excellent work.

The shut off valve was leaking so he put a new one in. I though the charge was expensive. He was very professional. He accepted a credit card which was nice. I was very happy with the service, I just didn't think the price fit the job.

These guys were the gold standard in plumbing. They showed up at the scheduled time, they were clean and neat, and they even put booties on their shoes. They explained everything in detail and replaced the facucet in that time they said. They did flawless work and left the area clean. My only problem is that they're not cheap. I supplied my own faucet and it still cost me $363. They offer Angie's list people a 10% discount, but there is a $39 service call, which I mistakenly thought would be waiived if I had them do the work. I asked them to waiive it, but they would not.

David (a young plumber) and Ray (his apprentice) arrived on time, cheery, clean and professional looking. Even before going inside the house, David was trying to sell me on a whole house repipe. Although I was curious about the price of a repipe, it's not in my budget for now, and I told him so. David informed me that the 10% Angie's List discount would be applied to the cost of the inspection, but that it is a first-time customer discount only, so it would not be applied to any subseequent work done. He suggested their maintenance program (I forget what it is called), which offers a 15% discount on work done, and I did express an interest in that. The two of them did a thorough inspection of the plumbing in the house, with Ray taking notes and running for supplies as David tested the various fixtures. As they went along, I noted various items I would not be interested in or would be doing myself (e.g. I did not want water filter cartridges changed, and I would be replacing the garbage disposal myself). David indicated that the water heater in the basement should be replaced, and started to mention the different levels of installation service they have and which one he recommended, and that we could probably save on the price by draining the heater ourselves. When we got to the garage, which has been illegally converted to an apartment and stinks horrifically due to squatters, I indicated that we would not likely be fixing anything in there, just wanted an assessment of what the current status was. The water heater for the garage was already known to leak, and I wanted a quote to remove it. The water to the garage was shut off, and they didn't turn it on (the shutoff is right in front of the main house shutoff), so the checking they did of the garage plumbing was with the water turned off. They noted a broken tank lid and possibly cracked tank on one toilet, and described the other toilet as "failed" without specifying what was wrong with it. David indicated he would be reviewing the results and getting prices over the weekend (the inspection was a Friday), and would e-mail me on Monday or Tuesday with estimates, and that they could work with me on certain things. I also took the weekend to gather my faculties and decide what I really wanted prices on. Our e-mails crossed early in the week. My e-mail included a request for printed materials such as the brochures he had with him for repipe and for the maintenance program, and information about the various levels of water heater installation. The quote I received included a repipe of the house for $6800 (which I think is pretty cheap - it's virtually identical to a similar quote I got in Oakland 3 years ago), $2300 to replace one water heater and $2000 to replace the one I wanted removed, nearly $500 to replace the garbage disposal that I plan to replace myself, $240 to replace the filter cartridges in the water filter, $1000 to replace two toilets (unspecified which ones, I assume the ones in the garage), $500 to replace a bathroom sink faucet (not sure whether it's the one with the peeling chrome that works fine, or the one that is missing the popup assembly but the drain is not a popup drain), and $1000 to change out the washing machine drain and install a trap and air admittance valve. I waited a few days for a reply to my e-mail, and never got one. Eventually, I sent another e-mail, to the reply-to address on the quote I received, narrowing down even further what I specifically wanted quoted. I received an apology, that everyone (including David) had been swamped by the heavy rains last week, and that he would send me a new quote for the specific items I listed as soon as he was able. I did receive that revised quote a few days later, and those items were high, as well. So, in summary, I got what I paid for with the inspection, but Tom Moffett's prices are too high for me to have any plumbing work done by them, and I didn't have the feeling that my needs and preferences were heard during the estimating process. .

Still no leaks - but they didn't fully caulk around the sink to prevent further water penetration - I had to ask for them to do that (even after they left - I noticed areas that should have been caulked); with all said and done, the amount of work done was not worth the price; I recommend looking elsewhere.

I could not have asked for a more responsive company from the moment I called to the determined effort to fix the problem the same day. The plumbers truck was equiped with all the necessary tools/equipment and supplies to complete the job when they arrived. To me the cost seemed reasonable considering the alternative of no gas in December. However, what was most impressive was the two plumbers arriving, diagnosing the problem, providing the entire cost to complete, starting and completeing the job all within about 4-5 hours. Also, a few days later I received a hand written thank you note from Rob the Tom Moffett plumber who did the job.

I was told they would send someone out, but there would be a $39 service call charge (which I agreed to pay). They came out that evening and the technician gave me an estimate of $267. I felt the estimate was much too high. He took the time to listen to my concerns, and called his supervisor. He was able to lower the price to $150. I felt that was still too high. All the prior times I had this work done, the rate was $87-$159 (by other companies). I did pay the $39 service charge to have the estimator show up, even though I did not complete the work. Eveyone I spoke with was very kind and professional, I just felt their rates were out of line.

My email was answered by a timely phone call. An appointment was set up and was kept on time. The estimate of cost was thorough, perhaps more than I had hoped for, but the installation in our garage was done in good time and everything was left completely clean. The workmen were polite and professional at all times.

Our water heater was starting to fail and our usual plumber has apparently gone out of business. We contacted 2 plumbers from Angie's List. Tom Moffett Plumbing was the first to reply and schedule an appointment to provide a quote for a tank less water heater and a 50 gallon water heater. The second plumber had earlier replied by phone with a $999 quote for a 40 gallon water heater from the same manufacturer, but not necessarily the same model. The morning of the appointment our existing water heater failed. Which made the appointment for a quote timely. Tom Moffett's pricing is fixed price for common jobs, clear and they don't bargain. Tom's all inclusive price for a 40 gallon water heater is $1280 with a 10% Angie's List discount = $1152. Working from the assumption that the price differential between the two plumbers is pretty much the same across their entire product line, we decided it was worth the extra markup to get the water heater installed that day. The workmen, Will and Ken, did an excellent job. They politely tried to up sale by offering an extended warrantee and a monthly maintenance plan, we declined both. When entering my house they covered their shoes, were always polite, and put up with my jokes. The were proficient and worked hard. They made good use of the time as Ken extracted the existing water heater while Will obtained the replacement water heater. The only problem was the replacement water heater was incomplete and they both went back (2 people = carpool lane use) for a new new water heater. They arrived just before we left and completed the job while we were gone. Our neighbors locked up after them and today we took hot showers. A job well done. Overall, Tom Moffett's list price was 28% higher (15% higher after Angies List discount) than the other plumber for a 40 gallon water heater ($1280 v.s. $999) their service and work quality is high. I would use them again and push a little harder on price, recognizing it is well worth while to pay a little more for better service and a company hopefully (no problems after 1 day) willing to stand by their product.

The plumbers from Tom Moffett were on time and cordial. Considering that my old gas line had to be excavated from the ground, and it was under pavers, I expected a couple days of work. They ended up doing it in half a day and the price was less than I expected. They also remembered to give me the Angie's list discount without me asking.

What I liked about him was that he was on time and his prices were reasonable. I was happy with his work overall.

They were very professional and did an outstanding job. We had a very old fixture with lots of corroded metal, and they replaced it and buffed the surface to hide the corrosion left behind by the old fixture with much success.

I had a couple of plumbers out and they were not able to fix the problem correctly. Tom was able to fix the leak with no problems.

I called to request an estimate, the technicians arrived the same day, said they could begin the work on the next day. The two technicians were on-time, very respectful of the flooring/carpeting. They asked permission prior to opening walls or accessing other areas of the house. The technicians checked and re-checked with superiors to determine best method to perform the work, they needed to remain within building code while re-routing lines. The quoted cost to perform all services needed was $1500.00

Update as of 7/22/2009: I would enthusiastically recommend Moffett Plumbing to anyone looking for an estimate for tankless water heater installation. Michael (Moffett) came out to address my concerns regarding the estimate from the previous report that came out about 2000 dollars more than the average of around 1800 from the other contractors. Michael's professionalism was very impressive and very responsive to the customer. I was really blown away in a good way by his customer friendly approach. He was not defensive at all about the earlier estimate and was willing to consider that there might had been some error on the estimators part. He took a great deal of time to review the installation by the contractor we selected. He educated me on a number of things and broke down in detail the requirements for this house. I was actually quite moved by his efforts and would consider using his services in the future. He did refund the 39 dollar fee against my wishes and insisted on treating us to dinner in Orange along with babysitter costs!!!!! Well I couldn't do the free dinner as I feel I caused them enough of a headache but just the same, it was sincere. I believe it was a combination of things including the particulars of this house, i.e. gas line in the slab, that led to the previous estimate. Things like this happen and I don't think that is standard procedure for this company. They are above board. Thanks to Michael for showing me how customer service is done well.

James was on time and professional. He explained their prices schedule with predefined prices for 10 different forms of repair starting at $59 for a minor repair needing a washer, $117 for a flapper or removing a sink trap up to $1140 for a whole house cable. Mine was a leak underneath a toilet so a reser and reseal for $233. He explained if the flange needed work that it would be $569. I was fortunate to have a good flange. I used the 10% Angie coupon. Also note there is a $39 fee to come out and diagnose the problem. So my total bill was $272 before tax and the discount.

I would highly recommend them. They have great service and area always clean and neat. They always tidy up the house and don't leave it dirty. They are a very good outfit and we always use them whenever we have a plumbing need.

He preformed the work in a timely fashion and it was done well. The price that he charged was the exact same price that he estimated. He had to go and buy the part but it turns out that it took a shorter amount of time then he thought it would. In three days the part was replaced, was done well, and timely with the right pricing. We would use him again and would recommend him. He did a great job.

We were always very satisfied with their work. The plumbers that come are personable and seem to be honest. We will continue to use them as needed.

I was very happy with them. They were able to fix the problem correctly, unlike another company that I had come out. I felt that their prices were reasonable and they even brought out a sheet to show me what the prices broke down would be for the work that I had done. They also gave me options as to what they could do. I would use them again.

They checked it for me and determined there was no leak. As they provided a free estimate, there was no cost. They were a good company to work with. If we needed work done in the future we would use them.

Since everything was new, the apparatus was checked and adjusted to meet the new expectations. The "feel" of the new systems were adjusted to duplicate the feel of the old "low tech" systems, and everybody was happy.

I had a bad plumbing experience, and needed someone to fix it and do it correctly. So I looked on Angie's List and found Moffett Plumbing. I called and talked with Mike, and he explained what could be done for our specific problem. Will and Rene came out right on time, and did a splendid job fixing our plumbing. I will definitely call them again.

We have been using this plumbing company for around 20 years now. Whenever we have any plumbing problems we call them up and they make an appointment with us right away to come over and fix the problem. The prices they give us are very reasonable for plumbing work that is done in the area we live in so we are very happy about that. They never sell us expensive parts when we can get them for a lower price. Every job they do for us always lasts for a long time. The good thing about them is that we can just call them up whenever we have any questions regarding any plumbing things and they give us a quick consult on the phone on what to do or not do which is pretty great.