Smith Brothers Appliance Repair

They were good.

I appreciated being able to make my appointment online for a specific time, but the repairman was running late and didn't make it on time. At least he called, but not until the end of the appointment window, and he wanted to come another day which would have meant more time away from work. He did a good job fixing and he was efficient, but he was curt and offered almost no information on what may have caused the problem and how to avoid it in the future. Also he was not the neatest repair guy, I had to clean up after him when he left. I probably would not have them come back, just because I put a high value on feeling comfortable with people in my home and I felt like he just wanted to be left alone and not give me any information about the repair.

The technician that showed up barely spoke english. He worked on the dryer for a few minutes, then sat in his truck for a long time. He came back in to put the dryer back together, and then sold my wife the cleaning/spray on our refridgerator. The repair held for two days, then he had to come back out and reset the thermostat again. He said that if the dryer stopped working again, he'd have to replace another thermostat at an additional charge. Overall, we feel very ripped off by this company. Even if he had to replace a thermostat, $350 is way way out of line for the brief time it actually took. I highly, highly recommend AGAINST using this company for any service.

Great. They gave me a very narrow window as to when they would show up, not a three hour window. I liked that. They showed up exactly when they said they would. The serviceman explained everything he was doing, and was cute too!

Service man was prompt. He identified the problem and fixed the problem within 30 minutes. He offered useful suggestions and was very courteous. We had problems finding a contractor to work on our oven.