We service all leading brands and have the most experienced, professional team of service technicians in the industry. Our focus is on going the extra mile to ensure complete customer satisfaction.
Business highlights
44 years of trusted experience
Emergency Services Offered
Services we offer
We offer Dryer Repair, Dishwasher Repair, Freezer Repair, Sub-Zero Repair Orange County, Furnace Repair, Microwave Repair, Viking Repair Orange County, Washer Repair, Thermador Repair Orange County, Cooktop Repair, Range Hood Repair, Ice Maker Repair Orange County.
Awful. Paid $65 to get washer door opened and was promised a quote the next day. Four days later no quote. The F ratings are correct. Word to the wise: DO NOT USE
Description of Work: Washer repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
4.0
$65
Michele C.
05/2015
5.0
appliance repair
+ -1 more
Brad did a great job. We had reinstalled a 13-yr-old Sub Zero the day before, and we weren't sure whether we were just seeing some condensation or a bad seal. Brad was very efficient; he examined the unit, informed me that everything was in good order, and provided me with a lot of helpful info and advice about the unit, including things that typically go wrong, what to watch out for, and what the repair costs were for different problems. Overall, it was well worth the service call fee of $45; had there been something wrong and we'd had him performed a repair, the service call fee would have been waived.
Description of Work: Examined a 13-yr-old unit and gave maintenance advice.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Michele P.
04/2015
5.0
appliance repair
+ -1 more
Otto accurately found the problem quickly and called to find the appropriate part, located it and had it sent to him. When the part came in he fit us into his schedule for that day and came out to complete the repair. The part was expensive- $455. Still the total was cheaper than a new built in refrigerator/freezer.
Description of Work: Accurately diagnosed problem with refrigerator/freezer not keeping cold and shutting off. Replaced broken part and did maintenance on motor.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$840
Saritha D.
08/2014
2.0
appliance repair
+ -1 more
I called Smith brothers in March due to water pooling at the bottom of my fridge. The tech came out and said it was due to the defrost system, and there was excessive frost around the coils. He gave me an estimate to fix it, which was $400. This included a 25% discount. He assured me that this was the problem and repairing it would be a definitive fix. I was hesitant to put that much money toward a repair, but because he told me it would resolve my issue, I went ahead with it. A few weeks later, when cleaning the fridge I noticed there was still water. I called them again, and they sent the tech back, and this time he said it was a frozen drain line. He defrosted it, but said it would probably continue to freeze. The problem continued, and I called them back a third time. He again said the drain line was frozen, and for $250 he could install a heater to keep it from freezing. I declined, and he wanted to charge me a $65 service charge. My issue is that he led me to believe his first repair would resolve the issue and that there was nothing else it could possibly be. If I had been told that the defrost issue was one possible cause of the water pooling, and that there may be additional (costly) repairs, I would have just opted to get a new fridge. My second issue is that I feel they are extremely overpriced. The first repair took less than half an hour, and he replaced one small part. I also, at that time, had a microwave that was not working, and I asked him how much it would be to replace the shorted touch panel. I found the part for $20 online, and they suggested I purchase it because they mark up their parts significantly for profit and to add a warranty. But they quoted me a minimum of $120 labor for the job, I bought the part, and replaced it myself under 15 min - I am not handy, but it was honestly just a sticker with a few wires to connect. I took extra time photographing each step, that's why it even took me that long. I honestly wished I had shopped around before paying them for the repair.
Description of Work: repaired refrigerator
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$400
Steve P.
07/2014
5.0
appliance repair
+ -1 more
Alex was our serviceman and within 5 minutes, he had determined the problem, quoted a price and started the repair once I approved the price. 55 minutes later, he had replaced the rollers in our LG dryer, cleaned behind and throughout the dryer, leveled it and collected his bill. Totally professional, pleasant, clean and knowledgeable. The price was a little steep but no more noise?.
Description of Work: Repair our LG dryer that was making noise.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Sara S.
06/2014
5.0
appliance repair
+ -1 more
I had called Sears when the spin cycle on my Kenmore washing machine stopped working. Sears came out and said they couldn't fix it, so I called Smith Brothers. Their customer service was helpful and friendly. They sent a technician out a few hours later the same day. He was able to replace a piece and get it working in less than thirty minutes. The total cost was around $250, which was way better than having to replace the washing machine. I would absolutely use Smith Brothers again.
Description of Work: Repaired a broken washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Eileen L.
10/2013
1.0
appliance repair
+ -1 more
I dislike this kind of "scam" where Smith Brothers pushes for a service appointment and refuses to provide any additional information. Based on the other reviews here, I'm glad I didn't use them.
Description of Work: I called this provider to get information about repairing my refrigerator. They "claimed" they could not give me details about price or even part availability, and pushed to make an appointment. The charge would be $65, applied to any service should I decide to go ahead with the services. I asked the person who answered the phone to find out if the part required was available -- gave her model number, serial number and she said someone would get back to me -- no one ever did.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Doug S.
07/2013
5.0
appliance repair
+ -1 more
Luke had a very nice manner, was very helpful and explained the problem. There was no pressure and he provided a great service. We were very comfortable with him and would recommend him to anyone. Very clean and professional.
Description of Work: Repaired my refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Jeanie B.
07/2013
1.0
appliance repair
+ -1 more
BEWARE, BEWARE, BEWARE! The technician arrived and asked what the symptoms were. He quoted an outrageous repair price that was more that the cost of the microwave itself. Then, when I asked the cost to replace the microwave, he stated they were VERY expensive and quoted me a price of $1,000 !! He told me if I ordered through him, he could use his wholesale discount to get me a deal. I knew immediately this guy was a crook. By the way, after he left, I looked up the cost of the exact microwave model I wanted to replace: the price was $229. When I told him I wanted to research the purchase of a new microwave, he continued to tell me he could get me a deal. The kicker in all of this is that when it cam time to pay him, he told me if I wrote an "excellent rating review on yelp, he would reduce the service fee by $25. He said he had to see me write it and post it before he would give a discount. I felt intimidate and afraid of this guy. Do not use this company...ever.
Description of Work: Technician came out to look at built-in microwave oven. Keypad was not functioning properly.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$80
Laura M.
06/2013
5.0
appliance repair
+ -1 more
Our subzero freezer went on the blink sometime Friday night because we woke up Saturday and everything in my freezer was thawed our and warm. Of course I freaked because I just did $700 worth of grocery shopping and most of it was going to go bad. We had a huge bbq on Sunday for my husbands company softball team I was getting ready for. I called a few companies and no one could come right away or least in a decent time frame and most were just answering machines. I called Smith Brothers and the girl who answered the phone was very nice and scheduled me right away. The man came very fast, only a one later, and was very nice. I even offered him a cup of coffee and a donut because he came so fast. He took his time and talked to me to let me know what was wrong. My compressor went out. My heart hit the floor. I had no idea what I was going to do with all the ribs, steak and chicken. Jim told me he might have a compressor on the truck still and THANK GOD he did. He fixed my freezer and even showed me what he was doing. He even help me put all the meat back in the freezer from the coolers after he was done. I would happily call them again! Thank you Jim!!!
Description of Work: The service man fixed the compressor in our Subzero refrigerator after the freezer went out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,945
Carrie H.
05/2013
1.0
appliance repair
+ -1 more
.The experience was horrible!!! I was pressured and the overall feeling I got for the repair guy and the whole experience was creepy!
Description of Work: My experience with this company was the worst ever!!!!!! A total SCAM!!! I had a problem with my fridge leaking water and building up ice in the freezer compartment. I was told it would cost $645.00 to repair. For that much money I could have bought a new fridge! I told him no thanks and then he tells me," ok how about $500?" I told him now way and then he said his lowest price would be $400. I felt like I was in some third world country haggling for the repair. I told him to get out and he said I owed him a service charge of $45. I went to write him a check but he wouldn't leave until I gave him my credit card. The next day I found another guy from you "A" list, and he fixed the fridge for $150!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$45
Philip D.
02/2013
4.0
appliance repair
+ -1 more
Our dishwasher was leaking and then we just wanted to see if we could seal it so he looked at it and gave us some good advice on what we needed to do to keep it from leaking without having to do a repair. To explain the problem over the phone when you are setting up the appointment, he would have given us the same advice without having to come out and done what he would have done and we would not have been charged with $75. They were great if you need to set an appointment with them. They came in the time frame that they said they would. Overall, it was a positive experience.
Description of Work: Smith Brothers Appliance Repair came out and looked at our dishwasher but we did not actually have done anything.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$75
ron G.
01/2013
2.0
appliance repair
+ -1 more
We called this company on an issue with an oven. They did not do that work but the service guy noticed we had Sub Zero and told me they were real pros at fixing Sub Zero. Over the next few months we spent several thousands of dollars getting Sub Zero service from them and replaced a lot of parts. A few problems persisted and they came back and fixed them saying it was warranty work form their repairs. On 12/27 they came back because the freezer was icing over. The tech was a different guy and he said "whoever installed this did not use correct parts" (all of which was from Smith Brothers). When we told them this was what they (Smith Brothers) had recently installed he said "show me receipts". I told him he could and should check with his own service records since they had all of them. He said essentially "no" "you show me" and said it was "my problem". Crazy way to run a business. Totally unprofessional!! The "warranty" is apparently zero. Now that I have seen the experience other people have had I am sorry I messed up and used them. I will likely file an action against them because I hate to be taken advantage of.
Description of Work: Switching tech to a new guy who said prior guys work was wrong!
Rating Category
Rating out of 5
Mike C.
11/2012
1.0
appliance repair
+ -1 more
a quote was provided. The representative (Andrew) indicated that the refrigerator needed a new thermostat and main control board. Quote was $492. I declined to proceed due to the high price. I was then charged a $95 fee for the estimate. I contacted a competitor who came out and provided a quote. The representative from the competitive company indicated that the thermostat was bad but the main control board was perfectly fine. They proceeded to do the repairs on my refrigerator which cost $208. I was completed satisfied with the quality of work and professionalism of the competitive company and would use them in the future. Clearly the representative from Smith Bros was dishonest and attempting to perform repairs that were not needed. I would never use or recommend Smith Bros.
Description of Work: no services were performed, only a quote was provided for repair of my refrigerator.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$95
Karen F.
09/2012
1.0
appliance repair
+ -1 more
This was the first time I called a repair service using Angies' list. I needed my stove repaired and chose Smith Brothers thinking they were local and their rating was very good. Not only was the price for one part and labor excessive but their rating had gone down as well. I never would have called this company. Now I don't believe the ratings that appear.
Description of Work: Changed the bake ignitor part.
Rating Category
Rating out of 5
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$262.62
Christen S.
03/2012
4.0
appliance repair
+ -1 more
While there were a couple of glitches, I was pleased with this repair. I feel that this company does care and tries to get you up and running again without too much stress. In my experience with the larger appliances, sometimes it takes two visits to get it done. A lot of times, they diagnose a problem and fix it only to find that there was another underlying issue. This company seems to care and respond quickly to any issues that arise. Of course there was no charge for the second visit.
Description of Work: My Maytag dryer was not working. They came out and did an estimate and found that the control board had gone out. This is an expensive part which was a large part of the overall bill. They came out a few days later and replaced. Unfortunately something must not have been put back together correctly because the dryer only worked for awhile and then began to make a squealing noise. I called them again and they were to come out the next day. Due to circumstances beyond anyone's control, the repairman did not make it that day and it was rescheduled for the next Tuesday. However on Monday, the repairman called and was able to fit me in as he was in the area. He came and was able to get it working within a short time. Working great now. Also, when doing the initial repair, he removed the drum, cleaned all around it with my vacuum, and oiled all necessary parts. This is all recommended maintenance and he did it as part of the repair.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Barbara G.
03/2012
2.0
appliance repair
+ -1 more
I have a 10 year old Amana double oven. The bottom oven worked fine, but the top oven was not keeping temperature properly. I can only blame myself for choosing this company because I didn't check for comments on Angie's List first, but I found these people in the yellow pages and called them. They came out promptly, the man checked it out and told me what needed to be replaced. He gave me a price of $927 , less tax, which was a huge shock, but he told me it would cost me about $8000 to replace the whole oven. It cost $2190 when purchased in '02 so I didn't question him on that point. I was later told by his office person it would have cost me $2000-3000 to replace, which I confirmed by checking on the internet. He ordered the parts and called two days later ready to fix it, which he did. The repairman had a strong Russian accent and spoke very fast and I had to repeatedly ask him to speak more slowly. I would say it took him maybe a total of two hours including the time spent checking it out before giving me an estimate. The labor cost supposedly was a 20% discount. In general I would not give this repairman high marks, although he did his job correctly. He trooped in dirt on his shoes and was careless in slinging his repair box around on the kitchen floor. When I complained to the office person about the high cost of the parts, she said they add between 30 - 40% to their cost and that was standard in the industry. I realize they do need to mark up their costs, but it seemed excessive to me.
Description of Work: Replaced the following on my double oven: relay board $249.00 sensor $99.00 oven ignitor $99.00 control board $290.00 labor $190.00
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$991
Steven T.
11/2011
5.0
appliance repair
+ -1 more
They surveyed the refrigerator, came up with suggestions, asked what my particular issue was, and pointed out other features and recommended that they could repair it like new for far less than replacing the unit. I was thinking about replacing the rubber gasket around the door and they advised me not to, which saved me quite a bit. They were on time, informative, and very nice to work with. I’ll use them again for other things in the future.
Description of Work: The performed repair-work on my Sub-Zero refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
vince W.
08/2011
1.0
appliance repair
+ -1 more
Thieves. They price based on what they think you will pay before replacing the appliance altogether (so usually it is at or just under 50% replacement cost.)A hard-start capacitor failed; they claimed that the part was "not made any more, so the replacement part is $200." He told me the cost was about $400 to repair (which is about half the price of a new fridge replacement.) I felt at the moment I had no choice because my food was rotting. I signed his order, he walks out to the truck, five minutes later the new part was installed and he was heading out the door.I came home later that day and looked at the part he removed, pulled the refrigerator out and took a picture of the replacement part. You can get them on amazon for $9-12, with free shipping. Called to complain about this, and they offered a $100 "discount". I refused and said the price should be more like $150 which they ignored. Disputed the charges, but since I signed the repair order I am stuck.I hope people read this and the other negative complaints. BAD BUSINESS. Also negative and similar comments on Yelp.
Description of Work: Replaced hard start capacitor for $400 ($9 part, 10 mins work.) Conning people is unfortunately is their specialty.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$400
William S.
06/2011
1.0
appliance repair
+ -1 more
When the repair didn't work after 30 days he wanted another $700 to replace the part that could have been replaced in the first place. I found other vendors that can do the job for half the price. A rip off.
Description of Work: Charged $500.00 for 45 minutes of work to fix a leak in a refrigerator coil.
Rating Category
Rating out of 5
quality
2.0
value
1.0
$500
Janet D.
01/2011
4.0
appliance repair
+ -1 more
It was a difficult job, as the product I use is slightly complicated. The technician could have been a little more trained, as it took him long to fix the same. Though he took time to repair the same, he never charged me any additional costs. They were punctual for the job and the quality was good. Their services were reasonably priced. I liked their services and will use the same in future.
Description of Work: I used the services of Smith Brothers Appliance Repair to repair the dish doors, yesterday.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Bill L.
05/2010
4.0
appliance repair
+ -1 more
The same tech came both times. He was punctual and knew what he was doing. In both cases the parts were fairly inexpensive, however I thought the labor charge was high. $140, both times. Based on time spent repairing, around an hour, Smith Bros charges a very high hourly rate.
Description of Work: Used Smith Bros. twice. My 5 year old Sears Washer stopped working. Had Smith Bros. replace the motor transmission coupling in 6/09. Had them come out again in 8/09 because the drain pump sprung a leak. Smith Bros. replaced the pump.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Joan D.
11/2007
1.0
appliance repair
+ -1 more
Service technician concluded that drain line needed to be cleaned and that main computer board needed to be replaced. Total cost of repair: $379.99 Recommended that we purchase a new dishwasher instead. Said that DW would work on short cycle. (It didn't.) Paid service call charge and declined repair. Contacted mfg because I was not convinced that Smith Bros. advice was correct. Mfg removed a piece of plastic from the air gap in minutes and dishwasher works fine.. Also advised me of a recall on my appliance. Ordered replacement part & set up appointment to do the recall repair at the end of the week. I contacted Smith Bros. for a refund of my service call fee on the basis that their technician did not have adequate knowledge to do a very simple repair. After much haggling they offered me a $20 refund which I declined. Efforts to resolve dispute via BBB failed.
Description of Work: Called company to service dishwasher that would not drain. Claimed to have performed a "full inspection." Was paid $65 for service call.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Les H.
10/2007
1.0
appliance repair
+ -1 more
An authorized Kitchen-Aid dealer was contacted, and they verified that the compressor was the problem (they had no problem testing it) - and replaced it free of charge. Smith Brothers Appliance, aka "A Smith Bros. Appliance," was contacted to complain about the repairman's lack of competence or dishonesty, or both, and I was informed that he was an independent contractor and they would not discuss it. Smith Brothers has the largest Yellow Page ads (full page for Tustin/Santa Ana and another full page for Irvine) - however it appears that their operation may not be anything more than a dispatch, referral and billing service. This should be apparent from their Yellow Page ads (they operate out of suites) and don't stand behind "their" work. "Their" repair persons (at least mine) also don't carry business cards. I probably should have known that they needed a large ad for something and I'm just happy I wasn't scammed out of more than $135.
Description of Work: Kitchen-Aid refrigerator was not working and Smith Brothers Appliance was called to check since the customer originally believed it was not covered under factory warranty. When Smith Bros. rep arrived he indicated that the problem was the compressor relay switch (not covered under warranty), but that the problem may be the compressor itself (covered under Kitchen-Aid warranty) but that there was no way to test the compressor. Since Smith Brothers Appliance is not an authorized Kitchen-Aid repair company, only installation of the relay switch was authorized and paid for.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$135
KATHLEEN S.
02/2007
1.0
appliance repair
+ -1 more
Requested a faxed copy of repair and guarantee of workmanship. Called 4 times before invoice was faxed. Had to threaten to dispute charge to card before invoice was faxed. Wrong name on invoice. Customer service rep - "Michelle" refused to correct name on invoice. Hung up when I asked to speak to management.
Description of Work: Requested a faxed copy of repair and guarantee of workmanship. Called 4 times before invoice was faxed. Had to threaten to dispute charge to card before invoice was faxed. Wrong name on invoice. Customer service rep - "Michelle" refused to correct name on invoice. Hung up when I asked to speak to management.
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Service Categories
Appliance Repair,
Heating and Air Conditioning
FAQ
Smith Brothers Appliance Repair is currently rated 3.1 overall out of 5.
Sunday: 7:00 AM - 11:00 PM
Monday: 7:00 AM - 11:00 PM
Tuesday: 7:00 AM - 11:00 PM
Wednesday: 7:00 AM - 11:00 PM
Thursday: 7:00 AM - 11:00 PM
Friday: 7:00 AM - 11:00 PM
Saturday: 7:00 AM - 11:00 PM
Smith Brothers Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Smith Brothers Appliance Repair does not offer free project estimates.
No, Smith Brothers Appliance Repair does not offer eco-friendly accreditations.
No, Smith Brothers Appliance Repair does not offer a senior discount.
Yes, Smith Brothers Appliance Repair offers emergency services.
No, Smith Brothers Appliance Repair does not offer warranties.
Smith Brothers Appliance Repair offers the following services: We offer Dryer Repair, Dishwasher Repair, Freezer Repair, Sub-Zero Repair Orange County, Furnace Repair, Microwave Repair, Viking Repair Orange County, Washer Repair, Thermador Repair Orange County, Cooktop Repair, Range Hood Repair, Ice Maker Repair Orange County.