Axis Appliance Repair, Inc.

They were very prompt and helpful. They said they would have to order some parts and could come back in a few days. Approximately an hour later they got ahold of me asking if they could come back because they were able to get the parts needed. They came back and finished.

They estimated, did not have the part, never called to reschedule. When I called to reschedule they shifted the appointment time and showed up late. Total hassle.

Absolutely do not use this company. Not only was the initial problem not addressed, but they refused to acknowledge their technician hooked the dishwasher back up wrong and left eater standing. The original problem was a noisy pump but the machine was working, cleaning, and draining. I refused to replace the motor and said we will just get a new dishwasher when the motor goes. Their customer service was rude and kept interrupting me as I tried to explain. I will be disputing the payment and I will probably be calling a lawyer. Completely dishonest company.

Polite and competent repairman. Work done quickly with no extras at reasonable rates.

Polite and professional Had parts I needed with them so no waiting My dryer is working well again

Very prompt, friendly and repair was done quickly

Was called within 10 minutes of submitting request and scheduled that day for dryer repair.

Very responsive, friendly and helpful. We are very pleased.

The cost of a 30 min repair, labor only, $230. Outrageous.

First off it s very difficult to communicate even simple things when you don t speak the Russian language like the repair tech. Second the tech is in too big of a hurry to even see he forgot to tighten all of the mounting screws on my stovetop and then tries to force the cabinet drawers back in not realizing they are blocked by the same screws he hasn t tightened down, damaging the cabinets . But not to worry you still get charged full price for all these extras! 50 minutes equals $149 .I already had the parts. I gave them 1 star because he was polite and clean. But now I need to call someone else to finish the job..

There is nothing more to say. See the above ratings.

The repair went well and they held to the schedule they said they would, however I found out that the markup on the one part I needed was 150% above the cost on Amazon.

The service seems to be fine, we had some questions, six phone calls later he has not gotten back to us.

Their labor per hour rate is at the high end of the range $ 399 / hour is way too high. The refrigerator compressor was not ordered till the next day, communication between service staff and service office needs improvement. Made me wait an extra day for my frig to be fixed. Communication between customer service representatives Irene and Rebeca also needs improvement. I had to repeat and re-explain issues relating to finishing the repair on time to each representative depending on who answers the phone. Vadym the repair technician promised to order the compressor in 20 minutes but failed to do that and the office had no information about the order. Field and office communication do not exist. I have to say though that Vadym is an excellent technician. I was not offered a warranty in writing for the part and service done. Not a good business practice

The part took a little to long to arrive, but they came as soon as it did, and it was a genuine part, not a fits as a replacement.

First of all, the technician was wonderful and did good work. He was clean and very polite and called before he came. We had a clogged drain and needed a $ 65 part. At the start of the process, I was treated kindly and professionally, everyone was attentive. The problem came in when we were charged $400 total, which is way too much for less than an hours' worth of work. I called and made sure to speak with the manager of the office, and she was not accommodating nor was she polite. She immediately proceeded to blame the technician, when pricing was clearly not his responsibility. I quote, "the technician sets the pricing" The tech was great, and I have no leak or drain issue any longer. I'm just extremely disappointed in the fact that the manager made no effort to help or service my concerns at all.

They were here for Refrigerator Repair. They didn t speak English and told me through their supervisor that the electrical system was fixed which they wanted $150 for, but that the transmission was shot and would have to be replaced and it would cost $500. I knew I could buy a new unit for less than that. I was not happy to have wasted time on something that ended up having to be thrown away. And I still had to pay the service fee for their visit.

Eric was personable and efficient although a little hard to understand occasionally.

Response was same day with a comprehensive diagnostic evaluation followed by a repair. Appliance is working like new. Staff was responsive, knowledgeable, and courteous.

Very helpful technician & experienced. Just very expensive! Parts way too expensive!

Quick Service and efficient repair

Phone waiting extremely long. Did not keep a scheduled appointment for evaluation and I had to do the work for follow up appointment for part installation One appointment tech missed, no show after waiting ALL day. No calls. I had to reschedule it, confirmed it and still very late. No regard for homeowner time.

Friendly, and professional customer service. Very prompt Overall excellent company to work with!