Atlas Heating & Air Conditioning Co

They have been consistently reliable. They are very professional and do their work correctly, and I never have to call them back. I would use them again in the future.

The entire process was seamless. We had to have them out for estimates 3 times as the scope of the project kept changing. Mike came out everytime and was friendly, prompt and very helpful. The work was carried out cleanly, neatly and efficiently.

Their pricing was competitive. I liked their punctuality, courtesy, and overall professionalism.

Service person, Eric, was very straightforward and professional - made sure he explained everything - he was able to diagnose and suggest options to remedy - I liked having the options to pick from. Service was completed and all work performed was double checked before he left - "I don't leave until the flame comes back on - I don't like to be called back for something I didn't do properly" The next morning was the test as the temps had dropped a lot overnight - furnace came on and cycled to stage 2 as it should have - thank you Eric!!

Poor communication and punctuality. Received a quote to have repair or replacement of my existing 1920's furnace and duct work. The service person was punctual and professional even though it ended up he couldn't fix the issue. Was then scheduled to get an estimator out to give estimate for larger repair and/or replacement. The day of our appt. the estimator was late, but called to say there was confusion on appt. time and he would be there an hour later than scheduled. Fine, at least he called. However, he then kept calling (after the new appointment time) to say he would arrive in 15 - 20 minutes. Almost 2 hours after the original appointment time, he finally showed up. It then took longer than promised to get the estimate. Return phone calls to me would take days, so would email responses. When calls were finally returned, it would be late in the evening - 7 or 8 pm! Decided to schedule the work since the actual service experience was good. Again, calls would take forever to be returned. Calls to confirm start date would even take days to return. After confirming the start date via phone and email, I then get a call asking if we were ready for the work to start..three days earlier than agreed upon! In the end, I cancelled the work. The final straw was when the estimator offered to knock the price down, due to the communication issues, but then said it would be at his subcontractors expense! That was a huge red flag to me, as the communication issues were solely with Atlas, not their abatement sub! Being that I work in the construction industry, to penalize a sub for your own lack of professionalism is completely unethical to me! When I do have the work done, it will be with another company.

The appointment to visit and price my home for a furnace replacement was changed a few times, but finally Hunter showed up at an agreed upon time. I liked his thoroughness. He checked all registers in the house, and the condition of all ducts, and commented on heating efficiency in considerable detail. Hunter did say that his quote would probably be at the higher end, since they employ union workers and each is drug tested and so on. He also commented that my house (although 2400 sq. ft.) was a small job for Atlas, and that much of their work was commercial. The quote was to be emailed in less than a week. I never received any quote at all! I emailed three times, and called once......but no quote ever arrived, and there was no communication whatsever since the day Hunter left my house three weeks ago today. In spite of their evident HVAC competence, how can I recommend a company that simply ceases to communicate? I would have considered the quote seriously, even though it might have been higher than the rest. Instead I am left feeling that I would never do business with them.

I give them a top rating. They were professional, came out on time and did good work. They were on budget and we have had good experiences with them in the past. I will use them again in the future.

The office staff (mostly Hunter Tuck) was unresponsive to calls regarding scheduling, inspections, and other routine matters, once I had made a down payment. Additionally, they either did not know or misrepresented the fact that I was not eligible for the cash4appliances rebate ($300). (The ineligibility was buried in fine print.) I must say that the union installers were punctual, professional, diligent, and talented. They (at least partially) account for the fact that Atlas is not the cheapest option, but they were worth every penny. If I had to do this again, I would find a different company using Sheet Metal Workers Local 104. The furnace and associated equipment seem fine. My dissatisfaction is entirely with the office.

Scheduler called 15 mins before serviceman was due to say he was running late. Called again to say he was on the way. Serviceman arrived as expected. Was pleasant and professional. Answered all questions thoroughly. Provided service. left site clean. No problems. I would use Atlas again.

He spent about a half hour underneath the house looking at places where there might have been a problem. He informed me that I didn’t need to have any type air duct work redone, maybe just a cleaning instead. He was very honest and informed me there wasn’t a lot he could do or what would really change much with me HVAC system if I had the work redone. He spent time with me and he knew exactly what he was doing. I would recommend this company. They aren’t going to sell you something that you don’t need.

I am assigning an overall grade of C, ?average,? to Atlas, though I hope the average experience has been better than mine. In November 2010, I contracted with the company to replace an old floor furnace with a central furnace. I chose Atlas because of friends? recommendations and because of my earlier experience in replacing a floor furnace part. As deadlines for rebates were drawing near, I did not get estimates from other companies; therefore, I have no way of evaluating price. The installation took place during the week of December 6-10. A single installer was assigned to the job?the company being so busy that they couldn?t send a two-man crew. My man had major anger issues. He was polite to me, but muttered, complained and, on one occasion, had a serious meltdown. He tracked dirt over my hardwood floors on the first day because the company had run out of plastic boot covers (!). I was left without heat one night because the Atlas shop was late in producing an essential component. Fortunately, I was in good health. Many persons of my age (72) are not. Looking over the finished work, I found damage to the hardwood flooring. I left a phone message right away, asking for repairs, but it took three letters and seven weeks to get a response. On February 3, the shop manager and his repairman came to take care of my several needs: floor repair, replacement of a faulty thermostat, and some minor work required by the city building inspector. Both men were pleasant and capable. In June, to my dismay, a termite inspection crew discovered that the pieces of wood cut out for heat duct installation had been left on the (dirt) floor of the crawl space adjacent to the furnace area. There is no excuse for this kind of negligence. As I wrote in reply to a questionnaire from Atlas (referring to my initial contact in November): ?I would have more respect for Atlas if someone had said, ?We can?t give you our best-quality service at this time. You might want to consider another company.? ?

Although it turned out to be more expensive than I was expecting the service was very good. The estimator explained everything in detail and gave me several options to choose from. The installers were friendly and definitely knew what they were doing. I will use them in the future.

They explained everything very clearly and did a very good job. I would call them again in a heartbeat.

Excellent. The unit works better than it has in a long time. If I ever have to replace the A/C unit or the furnace, I hope Atlas is around to perform the installation.

It went great. Explained what he was doing the entire time, gave me some advice on how to preserve the heater's life, possibly. I had to remind him of the 10% Angie's List discount which the dispatcher had not told him, so he was surprised by it. But he took the 10% off. Not an issue. Was here about an hour plus some. Recommended thoroughly. Oh, the fix still works great, our heater seems fine 2 months into the repair.

Atlas came out on time. (same day I called) Very friendly, professional and reasonable.

high quality work. I would use them again in the future.

Professional service that is punctual and professional. They provided a detailed report on the estimate, provided options, and followed-up the request. used a different provider as they were doing some related work. Their pricing was identical to what I paid, and I received the same guarantees on the install. Thus, I would say there are fairly priced, even though my job was right at the top end, but that was related to the quality of the equipment purchased.

We arranged for the flue work in September 2010, but because of many delays on the part of the roofers, the new roof was not started until January 2011. The flue work need to be closely co-ordinated with the roofers, since it had to be done after the old roof (and chimney above the roof line) was removed, but before the new roof was installed. Each time the roof was delayed, I rescheduled with Atlas Heating. No problem, until the roofers actually started their job. We had Atlas Heating scheduled for the appropriate day several days in advance, but when the day came, they couldn't make it! With the roofers waiting, we spent an entire day pleading and begging with anyone we could reach at Atlas to send someone out. It got very difficult and complicated because there are actually TWO Atlas Heating companies: Atlas Heating & Air Conditioning Co. in Oakland, whom we had hired, and a separate Atlas Heating & Ventilating Co. in South San Francisco. Apparently they are owned by two brothers, and sometimes work together. When Atlas Heating in Oakland couldn't do our job, they referred us to their associates in South San Francisco. but we couldn't find anyone there who knew anything about our job. Finally in the early evening we contacted someone who promised that a work crew would be there the next day. They did show up punctually the next morning, and did their job that day. However, we had to call them back the next day though to fix a loud rattle which developed in the furnace. Apparently one of the workers had dropped a knife down one of the flues from the top.

Our estimator was knowledgeable and efficient. We have a two story home that doesn't have an easy way of getting heat to the second story. He provided several options to address this. Our crawlspace is pretty tight-- mostly less than 30" to the floor joists; the estimator had to get permission to put out a bid. The work was done quickly over a couple of days with minimal interruption to us. All the workers were courteous and professional. They provided forms to get rebates from our taxes, PG&E and local sheet workers union who did the work and handled all the permits. There were no unexpected costs. We've had the system for a year now and are quite happy with it.

Great. Chris, the technician was great to work with. Punctual, I felt safe and relaxed with this guy walking around our home. I also appreciated that he was sensitve about costs and never tried to upsale of sell us on the most expensive fix. Another good thing was that he made sure I understood what intermin maintenance needed to be done and how I could do it myself.

My experience with Atlas Heating & Air Conditioning was very long and evolved. They said they couldn't replace the heating system because of the positioning and because it wasn't up to code. He said that they could install it in a separate wall. The man who installed the unit carved out through the wall where the system would be placed. He looked and said that the door between the two rooms would cover the heater so he couldn't put it there. So, he stopped what he was doing and he had to rearrange the whole thing. Someone else had to come and seal up the wall and paint. They then had to order a new heater. So, the process which should've been one day ended up taking several weeks.

Heater is difficult to access. Tech performed all duties without complaint. Changed my filter, too.

They were very efficient and explained everything and they were superb at cleaning out the air ducts.

Customer service was super easy to deal with ( the woman who answered when I wanted Duct cleaning was really nice). They arrived on time and seemed to go about their work efficiently. Finished quicker than expected but did a thorough job. Explained a fair bit of what they were doing. Did not clean one of the furnances... as it would have ruined the duct work. That kind of professionalism , Not doing something that would hurt the client is a sign of a good business. They declined work , but made a happy customer. Thanks.