Chriswell Home Improvements

Great job well done by the team

Very pleased with the work.

You guys are amazing. I give 100 stars. Al and Rick are who we had our consultations with. Very knowledgeable. If they didn’t have an exact answer, they tell you and definitely follow up by the next day. They come out and see you on your time. They were here one night till 10:30, going over all of our concerns with the house and their products they offer, financing they will look into on your behalf and how different financing programs work. Joy has been incredible with keeping us up to date on the work timelines, photos, and paperwork via phone calls, text and emails. Then there is the crew! They all have been courteous, friendly, prompt and polite that also cleans up after themselves which includes vacuums and blowers. The roof looks gorgeous. It made a huge difference right away. The windows look beautiful. We got them last week and still have not put the blinds back up yet because we don’t want to hide them. I had 3 windows that I absolutely hated. I will literally stand at the new windows and take in the new look. We can’t get enough of them. The paint is currently being done and I have NO DOUBT that it will blow us away. Just the prep work already made the house look outstanding (we had a lot of dry rot and bubbled paint that was fixed). All the while, Rick and Al checking in on us to see how WE are and if the jobs are to our satisfaction. We are beyond happy. Our whole experience has been wonderful and all of this would not be possible without everyone at Chriswell.

Everything went well. Professional and skilled workmanship.

Too expensive

This company deserves ZERO stars but in order to write a review, I had to put one star. I have never dealt with a more unprofessional company. Since the beginning of the project, I interacted with unprofessional employees. The sales rep promised me all of the renovations I wanted and then when it was time to order products, she started lowballing the shower head, faucets, sink and wanted me to order everything from overstock so that it was cheaper and less quality. I signed on to do a $30,000 bathroom renovation and I was told to purchase items for $50 or less. Once I complained to the company, another representative came to my house to smooth over the situation. He promised my husband and I all of the previous choices for installation that were made and promised us that we would be pleased with the renovation. Before the project got started, COVID-19 happened and everything was on pause. At the end of May 2020, I stated getting calls again to start the project and pick paint and a shower head. Then all of a sudden, I received an email for a change order for over $3,000, which would be added to my already insane amount of $30,000. This change order was because I wanted to add extra tiles to a closet that is a part of the bathroom. Mind you, this was already discussed with the contractor when the walk through happened. After I left several messages for the representative, I did not receive any call backs. Now I was being ignored. So, I started calling the main office. Then, I finally find out the representative I was working with all of a sudden has retired early and now I will be dealing with the lead contractor. I was okay with this because this lead contractor was present at my house during the walk through, so he knows the plan. I schedule an appointment to go over all the details with him on 06/19/20. Everything goes well and I get a renovation start date of July 13, 2020. Then on 06/24/20, I get a phone call that I would have to pay for more change orders because now there is more plumbing that needs to be paid or and tiles. It was starting to get ridiculous. I was fed up and frustrated. This company is not professional and they do not know how to treat their clients. I was very disappointed. I cancelled my renovation and wanted my deposit money back. The representative that was in charge of my renovation was quick to say "ok, I will send you your deposit money asap!" There was no communication with me to help me resolve this situation or keep me as a customer. THIS COMPANY WILL KEEP ON CHANGING YOUR CONTRACT AND KEEP ON ADDING CHANGE ORDERS TO GET MORE MONEY. WHATEVER WAS INITIALLY DISCUSSED WILL CHANGE WEEKS OR MONTHS LATER AND YOU WILL BE ASKED TO PAY MORE MONEY! FRAUDS! DO NOT DO ANY RENOVATIONS WITH THIS COMPANY! THEY ARE VERY UNPROFESSIONAL AND SHOULD BE REPORTED TO THE BETTER BUSINESS BUREAU!!!!! THIS COMPANY IS A FRAUD AND TREAT THEIR CUSTOMERS LIKE ****! HORRIBLE COMPANY!

Having my 2 bathrooms redone. So far Christwell has been very responsive. The rep called and scheduled an appointment within minutes of me requesting a quote. Nicole has been amazing during the process so far. She has been patient with me changing my mind multiple times. She even came back the next day when I had more questions and concerns. Nicole was able too get me discounts as well as help me with interest free financing! The project is just getting started but so far I am excited to be working with this company.

Chriswell said they could do it all and I contacted them based upon Angie's List and Home Advisor. They sent a person out to look at our home and review the dry rot report provided by a reputable dry rot and pest company. He made a copy of the report and took it back to office after walking around our house and said he would get back to me. Two weeks go by and no response, so we contacted the office and were told that that person no longer works for the company. So, they set out their project manager to look at the project and she was unfortunately no better than the first person they sent out. She never provided an estimate for repairs and painting despite two separate visits to our house and my contacting her several times and each time she said she would get back to me with an estimate. The bottom line is that we never received an estimate despite three different visits to our home by two different people including the project manager (that's is what her business card stated). Very unprofessional. Very unresponsive. It is our belief that the project was too large and complicated for them to do it but they never were willing to admit it. A huge waste of their time and my time.

No work done

We looked at several contractors and decided on Chriswell Home Improvements. From the salesman (Sam) and the project manager (Sophia) to the installation team. Everyone was very friendly and helpful. As the project progressed Sophia would call me every Friday with an update as the windows were custom made by Milguard. Thank you so much Chriswell !!! Job well done.

Our weather was the only problem. We have had a wet spring which was not conducive to exterior painting.

Fabulous job. Love the colors, workmanship, and crews doing dry rot repairs and painting. Feels like we have a new house!

In August, Chriswell Home Improvement began installing vinyl siding on our home. As is always the case with such large projects, there were a few unforeseeable delays, such as when the freeway was closed for several days due to a fire. However, the crew worked consistently whenever they could. They always arrived promptly at 8:00 and left at 6:00, and worked steadily throughout the day. The crew was obviously very experienced and skillful at this work. Overall, their workmanship was excellent. They were always receptive to any questions or concerns we expressed and provided good advice on the best way that something should be done. When the project was complete, they did a great job of cleaning up. Overall, we recommend Chriswell without reservation.

Over all it went really well. We are very happy with the product

To begin, Paul did an excellent job in explaining the options available, the corresponding costs and differences and provided a model of the unit for me to scrutinize! All questions and concerns I had were resolved and I went with retro windows and new outside trim to ensure all work had the same visual look from the outside which ensured that trim that succumbed to dry rot was no longer a problem. Robert did the work, with exemplary attention to detail and precision in fitting and finishing, inside and out. I can't say enough about his professionalism the entire time - he called each day to say he was on his way, his anticipated time of arrival, explained the steps for removal and replacement, didn't mind me watching to see how it all went together. His cleanup was impeccable as was his workmanship. The product we used has made a phenomenal difference in the temperature inside. I had no idea all that I was missing until after this phase was completed. I'm certain heating/cooling costs will be reduced and look forward to future work to finish up windows/doors in my Phase II of this project. If you're are on the fence in using this company, rest assured, they will take care of you and leave you a very satisfied, happy customer.

When I voiced concerns about people being able to go into the yard, while the posts were firming up in the concrete, they brought over temporary fencing immediately. Couldn't ask for a better job. Criswell Home Improvements sent an evaluator the same day as the initial call, gave an itemized price and did not go over. They were quick and professional. Now I need the rest of the fence done.

They do not do just one window jobs.

My house the best looking house in my area.

Flawless!. the frames were measured,windows made,and installed on time\schedule,both the salesman and installer are fantastic ! The windows are high quality,I was impressed by installation as well,the installer used alot of good sealant and the trim inside and out is perfect! we are extremely happy.