Dennis Emergency Restoration

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This company never call back.

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Never called to set appointment. I had to call them only to find out they don't service my area.

Yalmar and his crew showed up and finished up the job when they said they would, which is a big plus for us since we have had very unreliable service before. They were clear on what they were going to do, and explained that they may find extra damage once they see inside the walls. There was some, but it did not exceed their estimate, so I didn't feel ripped off. Yalmar is a pleasant young man, working very hard to establish a reputable business. He seems in it for the long haul, and wants to build relationships with his customers. I wish him all the best.

Service was punctual. Actual charges were considerably greater that phone estimate. First visit did not produce satisfactory results. Number of spots left in carpet. But they returned at no additional charge with excellent results.

DREADFUL experience. Called on a Thursday to request carpet cleaning in my Pasadena townhome. Set up appt. at 3pm on Saturday, and I rushed to be home by 2:30 and prepare for the service. They did not show up. I called around 4:30 to find out when they were coming and they said they called early in the morning to confirm the appt. There was a missed call around 8:30am but a) it was from a different number than the contact number I had called and b) no msg whatsoever was left. When I spoke with them they said they could not come now and I would have to reschedule. They offered 8 am Monday, and while I did not want to take the time off from work to do this, I had already moved considerable items to prepare for the cleaning and just wanted to get it over with so I took that appt. Come 9 am, another no-show, no-call, no message. I again called the number listed on Angie's list that I called originally and had called again on Saturday, but got a recording this time. I left a msg again. It is now 9pm and they still have not returned my call. Totally unprofessional totally irresponsible totally unacceptable. I am astonished that a company would treat someone like this. I cannot imagine considering attempting to use this company again.

sDennis Martinez, the owner, and his wife arrived on time, assessed the job, and got right to work. They used professional equipment and did an excellent job. In addition, they worked quickly. We could not have been more satisfied.His 22 years (or was it 24?) of experience were evident. His answers to questions about carpet problems showed that he more than knows carpets and carpet cleaning. We do plan on using them again. Thanks to Angies' List for this referral!

We needed our carpet cleaned on short notice. We were moving into a new house soon, and this task fell by the wayside. I needed someone who could come in 36 hours notice. Dennis was able to accommodate our request. I gave him an overestimate of our square footage. It ended being ~ 750 sq ft, not ~ 900 sq. ft. He calculated the price, and honored the Angie's List discount. I *think* we paid about $175, give or take, but I'm fuzzy on the price and square footage of the job at this point. He moved in and out very quickly, and I was satisfied with the results. He was very friendly and did the job with his son. I didn't have time to call around and compare prices. I needed someone right away, and because he does emergency cleanings too, he was able to come. I was satisfied, though under different circumstances, I might have called around more and could conceivably have selected someone else.

Called this company after first company did not show and did not call. Since we had already moved furniture, wanted to get carpets cleaned that day. Owner answered, and said yes, they would come that afternoon. Showed up a few minutes early and did a fantastic job. Got out spots that previous companies could not get out, and spots stayed gone. Very fast and very professional. Paid top dollar but well worth it and would hire them again in a heartbeat.

One man showed up on time and he needed me to help him move the furniture to the garage. He did his work and he was done in about an hour and a half. It worked out well. When I asked him about the price, he was more than willing to come down in price to make sure I was happy. I was happy with that.

They were prompt, courteous, professional and did a great job. I recommend them highly and will use them in the future. Pasadena and Altadena residents, you've found a great carpet cleaner. Go with Dennis.

We were very pleased with their professionalism and how they cleaned our carpet. The carpet looked good when they left and still looks good a week later. They are definitely our company of choice for maintaining our carpet with a regular scheduled cleaning.

On most water, smoke or mold damage job we're called on,we use Dennis Cleaning and Restoration to help with the emergency services, clean up so basically its the story of every job and its always professional and by the book.

Dennis and his son did a wonderful job. He called to ask if he could come earlier than originally scheduled, which worked out even better. They were thorough and efficient from start to finish.

Far exceeding my expectations or what I even imagined possible, Dennis and his wife arrived on time and left me ecstatic at the job they did. I had stated beforehand that the apartment was inaccessible for a truck to be used -- a rear apartment on 2nd floor. When he arrived, however, he said he could certainly shampoo the carpet without the truck and had the equipment with him to do so, but if it were at all possible to use the truck, he wanted to do so since that does a far better job. I didn't see how, but he did. Lo and behold, with the approval of the management, he parked the truck in the garage, pulled the hose through the garage and up into the 2nd story, doing a fabulous job. I hadn't had the carpets professionally cleaned in a decade (though I have my own steam cleaner which I've used frequently), and I was certain a few well traveled areas wouldn't come clean. Not true. Both he and his wife genuinely wanted to do a great job, which is the sign of true professionals. They were so terrific that I was ashamed to even use the 15% discount, and could have saved myself $35 because he insisted I take the discount. I just couldn't do it and gave the $35 as a tip. Great performances lke that should definitely be rewarded. The evening before, I personally picked up and moved everything, as well as vacumming the entire apartment, which is why they may have been able to do what they did in 2 1/2 hours (1/2 to figure out the plan and get permissions). I cannot recommend this team highly enough.

We purchased a home with mold in a patio closet. Dennis came out himself and was very professional and friendly. After we accepted his estimate (we checked with others also), he set a day and time to do the work and showed up at that day and time. He was professional, kept things clean and gave good instructions as to our avoiding the area etc.

They came in and did what they had to do. They moved the furniture and they cleaned. They come on time and they don't cause you problems.

The staff was very professional and friendly. They arrived at the house on time as scheduled. Went over the contract carefully and the job to be done. Once the demolition began the work was well on its way. The scrubbing and cleaning of the mold took 2 days. The drying process took about a week. The environmentalist came in on a Saturday and took samples and by Tuesday, we had the results. Yalmar did a great job of keeping me posted of what to expect.

I have worked with Dennis cleaning and restoration for almost 5 years now.I am a general contractor that encounters water damage and mold infestation in offices and houses,so I contact Dennis for assistance.I am very satisfied with their work which is why I continued to use their services for all this years.They have all the equipments necessary to efficiently take care of any water damage or mold problem.I highly recommend Dennis cleaning and restoration for their excellent service and very reasonable prices.

We are a Property Management Company and have used Dennis' Cleaning & Restorations services for over 10 years. We can always count on them when we have a water damage emergency 24/7. We use their services for ALL our carpet washing needs. Dennis is always prompt and very courteous to our residents. Many times they do the job with short notice on the same day. Several of our residents also use their services. Their prices have always been reasonable compared to other companies. We would greatly recommend their services to everyone. Westland Industries.