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The Plumbers Connection

Plumbing, Water Heaters, Drain Cleaning,

About us

The Plumbers Connection is a family owned and operated business located in Montclair, Ca proudly serving the greater Pomona Valley and The Inland Empire with an A+ rating with the Better Business Bureau since 2004. We provide all plumbing services from drain cleaning, hydro-jetting, copper re-pipping, slab leak repair, leak detection, tank-less & standard water heaters, sewer & drain repair/replacements, sewer line video inspections and location including trench-less boring technology for pipe re-lining, Gas lines, bath/kitchen remodels and more. Every service we provide is guaranteed because we do the job right the first time. When you're in a jam and need the best plumbing services, contact The Plumbers Connection. Call us today for your FREE estimate! . All major credit cards accepted. The Plumbers Connection is fully Licensed, Bonded & Insured.

Business highlights

21 years of trusted experience

Services we offer

Drain Cleaning, Leaking Pipes, Slab Leaks, Gas & Water Leak Detection, Toilet Stoppages & Repairs, Water Heaters, Sewer Camera & Locating, Recirculating Pumps, Hot Water Dispenser Valves, Shower Enclosures, Gas Lines, Pressure Regulator, Garbage Disposal, Main Line Stoppages, Hydro-Jetting, All Outdoor & Indoor Faucets, Pipe Bursting, Trench-less Re-lining, Tenant Improvements, and much more.

Services we don't offer

Bathtub re-glazing

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.783 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
8%
3
2%
2
6%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 26-50 of 83 reviews

Earlene S.
11/2014
5.0
plumbing
  + -1 more
I called because I needed a plumber right away to fix a shower head that would not shut-off. The Plumbers Connection came out in an hour and had it repaired in less than an hour. The shower head had a wrong part which The Plumbers Connection replaced, and it has been working just fine ever since. The Plumbers Connection came on time and fixed the problem in a prompt and professional manner. I would definitely use them again, and I would be happy to recommend them to others.
Description of Work: The Plumbers Connection repaired a leak in the shower head that would not shut off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Harry P.
11/2014
5.0
plumbing
  + -1 more
Plumbers Connection came out and resolved the issue within about a half hour.
Description of Work: Had an issue in the shower with the mixing valve. Water was either too hot or too cold. The plumber replaced the springs in the cartridge, and the valve worked great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

janine A.
10/2014
5.0
remodeling, home remodeling, plumbing
  + 1 more
They were fast to respond to my call for service, and provided an honest assessment of the project at hand. They even provided us with options on how to repair the problem. I was impressed with the service provided. The repair did not take long at all.
Description of Work: The original pipe was really low under the raised foundation of the house. They had raised pipe with a the fitting for the bathroom toilet, and fixed a leak that we could not figure out how to fix. They were quick and efficient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Caroline W.
09/2014
2.0
plumbing, water heater repair
  + 0 more
The Plumbers Connection was responsive when I submitted an inquiry about a leaky water heater. They texted me to confirm the appointment time and showed up promptly when scheduled. That part was all good. What's maddening is that they determined that my water heater needed to be replaced rather than simply repaired, and since they only have one guy that works on Saturdays, they couldn't do a full replacement. The plumber who came to my house told me that I'd need to schedule an appointment during the week for that type of work, which isn't possible with my work schedule. Had I known that they were so short-staffed on Saturdays, I would have simply gone to the next plumber on the list. I am extremely frustrated that I wasted an opportunity to get this work done by relying on a company that is understaffed.
Description of Work: Inspection

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
5.0


Response from The Plumbers Connection
We are sorry to hear about the bad experience [member name removed] had with The Plumbers Connection. The Plumbers Connection is not short staffed. We choose to remain a small company to ensure good customer service. We were originally called out for a repair of a connection on top of the water heater. Once the water heater was assessed it was determined that it would have to be replaced. This type of job takes several hours to complete and we had several other appointments scheduled for the remainder of the day. Had we known that the water heater was unrepairable we would have given [member name removed] an appropriate time slot.

Amanda J.
07/2014
5.0
plumbing
  + -1 more
They first came out to my house so that they could give me a realistic quote on the work (this helped ensure that there were no costly surprises which had happened to me in the past). Joe was very personable and took a look at everything I asked him to. We agreed on the price and set up the appointment for him to come back to complete the work. I ran into some delays in construction and had to reschedule. I was afraid this would be a problem as it was the day before they were due to my house, but they were very accommodating and able to find me another time that was not to far off that worked better. This was very helpful as I was already dealing with a stressful situation. On the day work was to start, I received communication from Joe and he started work just when he said he would. He communicated clearly and there were no misunderstandings (which I owe to his experience and character). I came home to see all of the work that he completed and it was flawless. I am 100% confident in the quality of Joe's work and also his honest assessment of what needed to be done. At every step of the way, Joe kept his word and did what he said he would do. As someone who has dealt with contractor upon contractor with no follow-through or commitment (unless it's to pick up a payment), Joe and The Plumbers Connection are outstanding. I will use them for all of my future plumbing issues because I know I can trust them to give me a fair price and do quality work. Really nice people.
Description of Work: Installed drain for kitchen sink, garbage disposal, dishwasher and faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erik H.
07/2014
5.0
plumbing
  + -1 more
I called Plumbers Connection late in the afternoon and they responded the next morning to check a leaking solar water storage tank. Technician Gary checked the problem and advised me that it was just an old leaky pressure relief value which he could replace immediately.I was extremely happy with the cost of the service and job performed. Thanks again Gary with Plumbers Connection.
Description of Work: Replaced pressure relief valve on solar water storage tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$122

Bill C.
07/2014
5.0
drain cleaning, plumbing
  + 0 more
I had a clogged faucet in the guest bathroom of a house that I am selling. The house was built in the late fifties and has the original galvanized pipes. I called the Plumbers Connection on Saturday and they were able to come out on Monday for an estimate. The estimate was fair so they did the work the following day. They were able to replace the section of pipe that was clogged and charge me the low end of the estimate. They were very honest about the job and the possible problems that could have happened during the repair but luckily didn't. They did an excellent job, we're very professional and I will definitely use them again.
Description of Work: Plumbing repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$402.19

Ranji G.
07/2014
5.0
plumbing, water heater repair
  + 0 more
It went well. Water heaters collect junk from hard water circulationg through these. Periodically, these should be drained. He helped us do that. Mr. Garcia was punctual, very professional, courteous and identified plumbing issues to pursue later. I hope to use him in the future.
Description of Work: Flush of two water heaters, plumbing inspection, tighten toilet,

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Steven K.
06/2014
4.0
plumbing
  + -1 more
A bolt in the base of our toilet bowl became loose, leading to an unstable toilet bowl base. This was fixed without too much trouble, but the water came out of the base of the toilet bowl after each flush. I had to call them back and an additional beeswax covering to seal the connection between the toilet bowl and the piping had to be done. Afterwards, I have not seen any leaks.
Description of Work: Toilet bowl base was loose.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$125

DEBORAH G.
06/2014
5.0
plumbing
  + -1 more
called plumber arrvied on time the next day, gave us a quote and explained and showed us the problem. Very good price for all the work that needed to be completed. Came back the next two days and did all work promised even advised we could get a coupon from angies list. We will be using this company for all of our future plumbing needs! great company
Description of Work: fixed two clean outs and main line into house for all plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,750

Denise M.
06/2014
5.0
plumbing
  + -1 more
I would still recommend them.
Description of Work: I called the Plumbers Connection for a consultation. They showed up promptly at the appointment and provided an estimate for work I wanted done. The representative seemed knowledgeable and he was courteous. However, I went with another provider even though the estimate was in the same ballpark.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy Q.
05/2014
5.0
drain cleaning, plumbing
  + 0 more
I ran a load of wash, left, and when I returned home there was water running down my driveway. The washer drain had backed up, overflowed, and flooded the entire garage. This caused the kitchen sink to also back up. I called The Plumbers Connection at 7:45, and Albert was at my door at 8:20. He ran a cable through the kitchen sink and then through the sink in the garage. He ran water down through each sink, cleaned up the oil slick from the kitchen drain, and was finished by 9:00. I have used this company several times, and they are true professionals. Their costs are always reasonable, they are always on time, and they are very meticulous when it is time to clean up. This is a great company!!
Description of Work: Cleared clog in kitchen and laundry sinks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Cynthia C.
04/2014
5.0
plumbing
  + -1 more
The plumber was on time, knowledgable and friendly. He diagnosed the issue accurately and quickly. He was terrific.
Description of Work: accurately and quickly identified the issue and fixed it at minimum cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Morris L.
03/2014
5.0
plumbing, water heater repair
  + 0 more
Gary was on time and showed excellent customer service. I would call him again for future help.
Description of Work: Water heater drainage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Steve M.
03/2014
5.0
drain pipe, plumbing, water heater repair
  + 1 more
I was very happy with quality and professionalism that Gary and his assistant brought to this job. They cleared up the water heater problem quickly. He took care of a separate problem related to very slow hot water in the kitchen. He gave me a choice of buying my own new faucet for the kitchen or using one he had in stock on his truck. The price he quoted for the faucet that he had was very fair so I went with it and the job (replacing the faucet and some of the pipes and valves) was finished that day. I expect to have him back in the summer to work on some problems that were identified during the whole hose inspection.
Description of Work: Gary helped with with a water heater emergency that had flooded part of my house and garage. I then asked him to fix my kitchen hot water faucet and to perform a whole house inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

STAN L.
11/2013
5.0
drain pipe, plumbing, water heater repair
  + 1 more
What started out as a simple water heater replacement became a major much needed repair. Electricians were called in because of previous improper installation of water heater. As the scope of the project expanded, they reluctantly asked if they could finish the project the next day, as other customers with more emergent problems needed them. I was more than happy to accommodate them. The project was challenging to say the least, but they informed me of every new problem and explained the remedy from start to finish. I still don't know how they did it. I will never use another plumber. Incomparable. Other "plumbers" should work for them for an extended apprenticeship so they can learn how to do it right.
Description of Work: Over a period of 4 days, the plumbing in this building built in 1908 was transformed and brought in to the 21st century. New water heater in basement and on second floor, repaired urinal upstairs, replaced kitchen faucet and water lines in kitchen and women's restroom on main floor, replaced old pipes with copper, replaced drain lines in basement. I do not know how they did it. Amazing!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

WILLIAM A.
10/2013
2.0
plumbing
  + -1 more
Showed up 2 hours late. Fixed the faucets. over-charged. Provided an estimate for other work, with highly inflated parts prices.
Description of Work: replaced leaky outdoor faucets

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$250

Response from The Plumbers Connection
[member name removed], I am sorry that we were unable to meet to resolve this issue per our conversation. Our company strives for excellent customer service. I hope in the future you are willing to give our company another try and let us show you that our reputation is well deserved.

Lenore B.
09/2013
4.0
plumbing
  + -1 more
They were prompt and professional. Two men came out and it only took a couple of hours to repair. We were very satisfied with the service.
Description of Work: I had a leak from my bathroom into my living room.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

deb B.
08/2013
5.0
plumbing, small appliance repair
  + 0 more
I found this company on Angies List as I have grown accustomed to quality services based upon the reviews - Once again i wasn't disappointed. We moved into a house and part of the sales agreement was an all home warranty with Old Republic. I contacted Old Republic and after a week of non responsiveness was sent a "repair" person that was unprofessional and just wanted to drill holes in my granite. I immediately got on Angies list and found this group. They responded within a day. The person who came out immediately diagnosed the isue and fixed it so that it would no longer be a problem. He also checked a screeching sound in the bathroom and a clogged sink - He advised me to fix the slow draining sink with some simple green as it was a soap issue - He also diagnosed the screeching faucet and I will have this company return to fix as soon as I find the matching part. When I asked how much the service fee was he said nothing because he didn't felt that he had done anything. To me he did a lot - He was professional, timely and helped me understand what was going on. I can assure you that I will never contac any other plumbing company - their card is now in my file as the plumber to call when the need arises. The funny thing is that while I don't want to spend money fixing things, I will gladly give them my business and refer them to friends when the need arises. A very small task on their part has turned me into a loyal customer.
Description of Work: Fixed a small hose connected to the garbage disposal.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

steven W.
08/2013
5.0
drain cleaning, plumbing
  + 0 more
Project went flawlessly, quick and easy. Company provided same-day service.
Description of Work: Company snaked my main line. Price was the best I could find anywhere and the employee who came out was polite and professional. Highly recommend this company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Marlene C.
08/2013
5.0
plumbing, water heater repair
  + 0 more
I have a clogged toilet and an antique water heater that was about to fall through the floor. initially, Joe was running late but called and gave an explanation and arrived at the new time. The house is very old and has a number of problems, Joe was very up front and direct, in giving options and potential problems that could result. I felt I was fully informed, and consent was obtained each step of the way. He was very courteous and polite. Arranged for a carpenter to come in for that aspect of the job. So far I am extremely pleased with the quality of service and the price is reasonable. The job is not yet completed, but so far all is going well. I will write another review when the job is completed.
Description of Work: Fixed toilet and removed a very old water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280.5

Afshin S.
04/2013
4.0
plumbing, water heater repair
  + 0 more
When he was here he also checked my plumbing to make sure all my pipes were clear. He was professional and friendly the only problem I had with him was he didn't do a follow up like he said he would
Description of Work: The Plumbers Connection came out about 3 or 4 months ago to flush my water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0

$170

Nancy Q.
03/2013
5.0
drain cleaning, plumbing
  + 0 more
The Plumbers Connection were fantastic. He called and asked if he could come in early and then he was right on time. He started on the kitchen and the laundry room and those were done and then he worked in the bathroom and he kept trying and trying to look for the blockage which he finally found way back there and he had given me an estimation of how much it was going to cost but it took him much more time than normal and he did not raise the price at all. I even sent him to other people. When I walked into the bathroom, it was a mess. He was sitting on the floor and he had all this junk out and I thought Oh my God and there was no way you could tell that he had been in there after he left. He had cleaned up perfectly and he even gave me the little square plastic things that were blocking it and I said no so he said he would want to keep them as a souvenir as he had never seen anything like this before, he was very professional and very thorough. He did not give up and he was there a very long time.
Description of Work: I had a kitchen line that was clogged and The Plumbers Connection cleared it for me, they cleared the laundery line and they master bedroom. They did general plumbing and drain cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$277

Paul S.
01/2013
5.0
drain pipe, plumbing, sewer cleaning
  + 1 more
I just had a great experience with Plumbers connection and some sewer repair. My old cast iron sewer pipes were rotting away under my house, and they replaced all the old pipe with modern ABS plastic. They were the only plumber I called that did a thorough inspection before they gave me an estimate and they ended up having the best price. Anthony and his assistant got the job done in a day and even caught a bad connection on some pipe they weren't working on and fixed it right away. I was highly impressed with all the work they did and would not hesitate to use them again. I can now use my sewer without fear of problems.
Description of Work: Sewer Pipe Repair
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,950

Kathy W.
12/2012
5.0
plumbing
  + -1 more
Called t make an appointment. Got the call back within 24 hours. Services were performed as promised.
Description of Work: Did a great job. We would use the services again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Contact information

8926 Benson Ave. Suite C, Montclair, CA 91763

http://theplumbersconnection.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
6:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
839835
Trade License Locale
California
Trade License Authority
California: Contractors
Trade License Expiration
01/01/1900
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
General Remodeling,
Kitchen and Bath Remodeling,
Water Filtration and Softening,
Appliance Repair - Small,
Concrete Pouring and Repair,
Natural Gas Lines,
Home Warranties

FAQ

The Plumbers Connection is currently rated 4.7 overall out of 5.

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 6:00 AM - 5:00 PM

The Plumbers Connection accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Plumbers Connection offers free project estimates.
No, The Plumbers Connection does not offer eco-friendly accreditations.
No, The Plumbers Connection does not offer a senior discount.
No, The Plumbers Connection does not offer emergency services.
Yes, The Plumbers Connection offers warranties.
The Plumbers Connection offers the following services: Drain Cleaning, Leaking Pipes, Slab Leaks, Gas & Water Leak Detection, Toilet Stoppages & Repairs, Water Heaters, Sewer Camera & Locating, Recirculating Pumps, Hot Water Dispenser Valves, Shower Enclosures, Gas Lines, Pressure Regulator, Garbage Disposal, Main Line Stoppages, Hydro-Jetting, All Outdoor & Indoor Faucets, Pipe Bursting, Trench-less Re-lining, Tenant Improvements, and much more.
Bathtub re-glazing

Contact information

8926 Benson Ave. Suite C, Montclair, CA 91763

http://theplumbersconnection.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
6:00 AM - 5:00 PM