Paul’s Washer & Dryer Service

David discussed the problem with the dryer so that he could begin to diagnose what was wrong over the phone. He was punctual and thorough and also reasonable. I feel that he is very trustworthy and competent and will use him again and recommend him.

He was kind, polite and did not overcharge or try to sell us a new dishwasher. He fixed it and it was great.

I would have loved to use this provider, but they are not good at communication. I have left several messages over the last few days. The first time they left me a message back after several hours (not two as on their machine) asking for info on what kind of dryer I had. I called back and left a message as to what type I had, what the problem is, where I live, when I would be home..... called again the next day after not hearing back. Left a message saying that it seems they might be too busy since I hadn't heard back from them. Then they left me a message saying they could do the job TODAY but after I called them back yesterday, they never called me back. Or called me today. Here's what would have been better: tell me what time to call you, OR tell me how to reach you in another way. OR tell me what time you would like to call me back. OR just say you're too busy!

Very knowledgeable about what was needed. Pleasant and professional. I recommended them to a friend, and she, too, was pleased with their service.

He asked me to turn the drum and determined that it was a bad motor - not cost effective to repair in this model, and he recommended I save my money to get a new drier. He sounded very knowledgable and even recommended which brands are good. Definitely saved me money in the long run.

They were very knowledgeable about what they do and were not out to run up the bill with stuff I didn't need. I highly recommend them.

Do not buy a Whirlpool frontloader unless you want to meet the nice people at Paul's!!!

We were able to schedule an appointment on a Sunday and they were quick and responsive and capable.

David at Paul's Washer Repair listened to me describe the issue I had with my front load washer and advised me not to use his services. The washer is dead he said so it's better to buy a new one. He gave me advice on what brand to buy and even where to buy it! Totally honest and professional. I wouldn't hesitate to use them again.

He came out when he said he could and he fixed it rather quickly. He didn't try to sell anything extra. I call them with a voice message and I never got a response so I called them back.

I called to schedule a dryer repair. David called within about an hour. We discussed the problem, the dryer make and model, and he advised me as to what type of dryer I should get to replace it. He did not think repairing the current dryer was a good option. I greatly appreciate his honesty, and quick response time. I will definitely recommend David to others, and will use their services in the future.

David was able to assess and identify the problem over the phone. Repair service was quick (he was able to come the next day) and efficient. The problem was solved within a day and our dry has been working perfectly since. I would highly recommend Paul's Washer & Dryer Service - they were professional and solved the problem!

David gave good counsel via phone, sent repairman out next day, showed up on time, fixed dryer. $135/hr for labor plus $60 for parts

Oscar was on time and fast to find the problem. Paul the boss, set the call and tried to trouble shoot the problem over the phone helping avoid the repair altogether. Granted, the machine was broken due to a blown shock absorber. Their repair guy also fixed a latch on the dryer that we usually used a broom to hold it close. He didn't try to bill us for that since he was already there. God bless these men.

Provider diagnosed the problem and gave me a price on the phone! Saved me so much stress. He seemed to have a vast knowledge of the brand and told me that I had a good machine based on the year it was made. The repairman was perfect...clean, friendly, efficient, fast. Paul's only has their employees perform the repairs! Definitely would call them again!

I was given very vague description of the problem by my tenant. I called and spoke to David expecting someone to either be dismissive because I had so little idea of what was wrong with the washer or to simply say they had to come out to see it. He talked me through it and gave me a few questions to go back to my tenant with to try to figure out if we needed a repair or if the washer was possibly needing replacement instead. Once I was able to get him those answers, he suggested he could fix it. Scheduled an appointment for the next day, he showed up on time and quickly repaired it. Although the tenant was present when he repaired the machine, David made sure to call me himself and explain what he'd done. He was polite, prompt, knowledgeable and the service was reasonably priced. Could not have asked for a better experince.

Took the entire machine apart. reconnected all parts related to heating process. Checked other parts, including thermostat, to make sure of proper function. Worked fast and left area clean.

It went like clockwork. David already had determined what was probably wrong with the dryer based upon the initial phone call. He arrived with the correct parts, installed them and within an hour had it running smoothly again. Though the repair costs were slightly higher than one would normally spend on an older unit, our model was worth it as it is a better quality dryer than many of the newer and more expensive ones out there. We are very happy how things turned out and would recommend Paul's to others anytime.

Just from listening to the dryer screech over the phone, Dave was able to diagnose the problem and estimate the repair. When he examined the machine, however, he also discovered another (incipient) problem, costly to repair, and warned me that it might not be worthwhile to put any money into fixing the machine and go buy a new one. Inasmuch as he does not sell machines, his honesty could have cost him a repair job - or two. I decided to fix the lesser problem and wait for the incipient problem to emerge full-blown - which, Dave said, could be tomorrow or not for years. Paul replaced the part which caused the screech and cleaned the potentially ruinous motor. Everything was quickly, cleanly - and, get this: for LESS than he had quoted over the phone. Dave is smart and he is honest: if everyone were like him, this would be a better world.

Our kenmore clothes dryer, front load, a few yrs old, was making one heck of a racket. Oscar came by, diagnosed the problem in a short time, turns out it was a plastic part for the "belt" that needed to be replaced. He had the part, replaced it. The dryer now humms like new, the price was $150 and he was here for around 30-40min. A job well done! Thank you. Will use them again if need be.

My washing machine would get stuck every time in the middle of the wash setting and never complete a full cycle. Over the phone, they were nice enough to let me try a couple of things to try to avoid a service call. Unfortunately, it didn't work but I appreciated the effort. They told me the replacement part was approx. $250 on the phone so I would know what to expect. Within 24 hours Oscar and Johnny arrived for the service call. They were on time, friendly, quick, and easy to work with. They brought the part with them and it took less than an hour to install. They left the place clean and everything works well. I would absolutely use them again.

To All I work for AG Heating and Air, when I was looking for a company to help us with a hard to find part, David Rothman with Paul's seem to be a great helpful person and gave us a great fair price to fix the issue. but after that I left him call after call to get the job set up and no call back's now a week and half later nothing.. All I can say is you can't judge a book by its cover so Call anyone else..

Great service. Prompt, efficient, courteous. Honored the Angie's list coupon and was relatively inexpensive. Would absolutely use this service again.

My washing machine wasn't draining properly and leaving clothes wet. Paul came out same day service and advised me to replace the machine ..although he did replace the belt and we hoped that was the problem. It still didn't drain so as he advised I am replacing the machine

Read reviews on Angie's list and was concerned about being able to get a response. I called at opening time on Monday morning and the phone was answered almost immediately by the owner. He knew what the problem was based on my description and the type of machine, and set an appointment for Oscar to come out next day (Tuesday) at 2:30 pm. Next day, Oscar called to ask if he could come over at 1:45 instead, which worked great for me. He arrived on time with a co-worker, checked out the machine and found that the water pump wasn't working and a hose was broken. Oscar replaced the pump but didn't have the hose and mentioned that it was on order with the manufacturer. He tried to install a universal hose instead but it didn't fit properly, so he said he would schedule a return visit as soon as it was in. I let him know that I needed the machine by Thursday because I was heading out of town Thursday afternoon, and Oscar said he would do his best. He also didn't ask for payment even though I mentioned it, saying he would get it on his return visit. I got a text late Wednesday evening (next day) saying the hose was in and can they come over to install it at 9:30 am Thursday. I texted back to set the appointment and they confirmed. Oscar arrived on time Thursday and spent about 45 minutes installing the hose and testing the machine. The bill came in about what I expected and the machine works great.