Paul’s Washer & Dryer Service

He was clear and instructional on repair and how we should treat the machine. 100% recommend!

David was outstanding/ When I first contacted him, he asked many questions - trying to determine what was wrong with my machine. He even asked me send a video of the cycle shift, then more phone support. Before coming to the house, to save a house call, David explained the cost to buy a new machine, the DWP $300 rebate, and even recommending the best, least expensive new machine qualifying, I still wanted to get the machine working, if possible. When David came to the house, he replaced the drain mechanism and 4 days later, brought a new motor. My Grand Dame washing machine is as-good-as-NEW and clothes are clean clean clean. David represents the best service professional Angie's list can offer. He is great!

Horrible. His customer service was terrible. Will never contact him again.

Our Samsung washer had an issue. The error code indicated that the "thermister" had failed. I spoke with David who was clearly knowledgeable about the problem. We made an appointment which was kept on time and he did not disappoint. Our machine was repaired in short order and working as it should. David is a professional and worth more than what he charges. Thank you, Carol

I had used Paul's service in the past with good results. However, I needed repairs on the washing machine in April this year and was cheduled to work with David. He initially misdiagnosed the problem and possibly created one when working on the machine. He charged me for a new motor which he said he installed but would'nt provide me with the receipt for the moter he purchased when asked. He stopped returning calls when I told him the problem wasn't fixed and the real problem was one he either missed or created it. Bottom line, I don't know what happned to David's sense of responsibility and work ethic but to charge someone without solving the problem and then walking away from it without answering any call backs is unnacceptable. Will probably take him to small claims court.

After missing several appointments David finally installed the replacement computer board in my washing machine.. Shortly thereafter the ON button sank into the panel making it difficult to push, and the clear plastic piece that covered the "estimated time remaining" light sank behind the front of the panel. Then the machine stopped working. After calling and texting him several times, he finally texted back that he would come the following Wednesday. He did not show up or reply to my subsequent calls or texts. At this point I gave up trying to reach him and called Absolute Appliances Repair service instead. David Rothman, Pauls Washer & Dryer Service was unreliable and not competent to handle this very simple job.

Diagnosed the problem and approximate cost for repair over the phone. It went really well.

Had tough time finding someone to come look at the machine, David was 4th company/service I tried and with all the no-shows and disappointments was really just broken down. We spoke over the phone and he explained what he thought it could be, but would not be sure till he checked it out. Didn't want to charge me a service call if ended up having to get a new machine - but I asked if he would come look and that I didn't mind service call charge. David examined the machine and fixed it, tested it and was done in less than an hour! You have no idea what a relief it was and after such a bad experience prior to this savior working a holiday miracle - had almost given up all hope. Thank you David - you are a life saver!

Per our conversation and David's advise I decided not repair my 5 1/2 year old washing machine. David was very knowledgeable and guided me in choosing a new washing machine. I appreciate the fact that he did not try and sell me on a house call to diagnose my problem. I plan on keepong his number handy and referring him to all my friends.

I would highly recommend David! He was quick to return my call and schedule a visit. Upon inspection he discovered that the problem was a broken switch that allows the washer to enter the spin/drain cycle. He also safely installed our dryer. Great and prompt service!

This is not the Large Appliance Repair shop you want to call if you're looking for a company that answers their phone at all times, or has various uniformed technicians driving up in company branded trucks, However, if you're seeking a specialist in washers and dryers who knows what he's doing, has integrity, is highly skilled in diagnostics and repair, and will give you an excellent rate, then you want to call David Rothman of Paul's Washer & Dryer Service. Our ten year old washing machine suddenly stopped spinning and agitating so I called and left a message. David called back and he did a preliminary diagnostic on the phone. We discussed the merits of repair vs. replacement, and a forecasted cost of repair. David showed up within the agreed upon time window, confirmed that what was wrong with the washer was what he thought, and fixed the washer for the price he had quoted. No up sale. No Maintenance Agreement pitch. Just good work. And he didn't once ask for or solicit my writing a positive review for him here as, I'm sure many of you can relate to, many Angie's List vendors do.

After an initial visit a few months ago where everything went very well I scheduled a follow up with David to check one of the dryers that wasn't working well. Three visits were scheduled and David failed to show up each of the three times. Very nice guy, did good work the first time but three strikes and you're out.

David asked very specific questions and knew a lot about my Maytag machine and exactly what the problem is. He gave me his honest opinion about it not being worth the repair (which I thought might be the case as it is quite an old model), and referred a shop and salesman who would know how to guide me into finding the right size machine for my home. He's knowledgeable, listened and spent time with me on the phone--I'd recommend him and call him again when I have a repair.

I cannot say enough good things about David. I called him when my washing machine broke, and he diagnosed the problem and gave me advice on buying a new machine over the phone. He was incredibly generous and patient. I don't know how he stays in business giving out free advice like that!!

Great! David was prompt and courteous. He listened to me describe the problem, then talked about the things that could be wrong. He tested the machine and it seemed to be in ok order. Then he gave a lot of helpful advice on how to extend the life of my washer.

It took about 40 minutes. They do a real good job. They are very reasonable. We have been hiring them for about 4 years. We love them to death! I would most certainly hire them again.

The repair person was very professional, knowledgeable, and appropriately friendly. He diagnosed the problem right away and worked diligently. Price was very reasonable. This is a hard-working guy who seemed honest and reliable. Showed up within the time window he had provided. Would definitely use them again.

The dryer took an inordinately long time to dry clothes sufficiently. The technician checked everything and verified that there was no problem with the dryer controls. He discovered that the vent line was plugged. He was able to clean the existing tube and re-position it so that it worked again. He pointed out that the vent line had been squeezed through a small opening in the foundation, partially collapsing it, and there was simply not enough room for a proper vent line. He suggested that a new, vertical vent be installed, to vent at the roof. He explained that he was not able to do that work but he did give me a referral to a venting contractor. His fix was understood to be temporary.

Well it didn't surprise me that the washing machine "tape fix" did not last more than a week. What really surprised me was that David has not returned over 10 calls that I have made to him and his various phone numbers. He took $170 for two repairs and has made no effort to return my call in which I asked him to please give me any time in the future that might work for him to come and review the repair. NO RETURN CALL AFTER MANY ATTEMPTS. I have seen his yelp reviews (too late, unfortunately) where there are multiple complaints about his no call or no show and he has responded to these complaints that he always returns his calls. No he does not. I am not upset that the repair did not take. These little things happen. But I object to him taking money and having no accountability. It's unethical and it's very bad business. I will share with my neighbors.

First, I clicked the "Schedule Now" button on Angie's List for this provider, filled it out, and didn't hear back from them. Two days later I called and left a message and they still didn't contact me so I ended up calling another company.

Saved me the expense of a service call and expensive repair by spending 10 minutes to diagnose my problem over the phone and explaining why my appliance needed to be replaced. Thanks Dave!

I told Dave that I'd tried to do a load with water and bleach to get rid of the smell, to no avail (I had an additional problem in that my washer has an automatic sensor which tells it how much to fill the tub and no "clean washer" cycle, so when you try to run it empty it barely fills). Dave had a work around for that! First, he told me to fill it as far as it would go, then use buckets of water to fill it near the top rim, then he said don't use bleach - use vinegar! (He said I may have to repeat the process a few times). Well, I followed his instructions, and lo and behold on the first cycle, all this grungy stuff came out from behind the tub and into the tub and washed away in the rinse cycle! I am going to have to do it at least once more, but the smell is vastly improved already - almost gone, in fact! Now, Dave could have come to the house, charged me a service call and told me he couldn't fix it because he couldn't get in there to take it apart, or he could have taken it apart and charged me hundreds of dollars, but he didn't - he gave me a cheap and relatively simple fix I could do myself, and made suggestions for using a different brand of detergent to prevent the build-up of old soap and smelly bacteria in the future. The next time I need an appliance repaired, I will be calling Paul's - I've really never come across a repair service so honest and helpful in all my years owning a home. I'm totally impressed and won over!!!!!

I left a message for David and he called me back the next day. After discussing the dryer problem David sent out Johnny. Johnny arrived on time and put a new switch and cleaned out the vent. I was very happy with the service!

Went well, but I don't remember the details.

david was AMAZING!!! i left a message friday and he called me back monday. scheduled an appointment on wednesday. he immediately showed me the problem and explained what was going on thoroughly. he was fast, efficient and affordable. most importantly, he fixed the problem and gave me tips on how to run my stacked washer and dryer more effectively! thanks david!!!