Catalina Cleans 4 You

Description of Work: Basic house regular cleaning

Description of Work: Housecleaning

Description of Work: House cleaning

Description of Work: Housecleaning

Description of Work: They were great. I plan to hire them on a regular basis.

Description of Work: House cleaning

Description of Work: I used Catalina Cleans 4 You for housecleaning service.

Description of Work: House cleaning.

Description of Work: I am sad to write this review because I believe these 2 ladies are a small business, and are trying to get going, however, if I were a potential customer, I would not want this to go without mentioning. | |As you may be aware, I purchased the housecleaning services on Mon, 29Aug16. It was late evening when I made the online purchase, so I did not expect to hear anything from Catalina until the day, about noon. Much to my surprise, no word from Catalina the entire next day. | |On Wed, 31Aug16, at approx. 8:30am, I emailed Catalina requesting a confirmation of 1 of the 3 days/times I listed as possible times for the service. At approx. 6:30pm, I receive a voicemail message from Vickie, on behalf of Catalina, requesting that I call her to schedule the service. | |On Thu, 01Sep16, at approx. 8:48pm, I sent a text to Vickie giving new available days of Sun, Mon or Tue. | |On Fri, 02Sep16, at approx 9:03am, Vickie replied "We have Tuesday". I replied, "Ok. 10am? If not, what time do u have available on Tue?" | |On Sat, 03Sep16, Vickie replied "We are coming from 8-9am". We agreed on 06Sep16, and Vickie's suggested start time of "8-9am". I thought it was strange, and wondered why a specific time was not given, as opposed to window start time, but still I agreed. | |On Sun, 04Sep16, Vickie texted me to ask my address, which I gave her, but wondered why she did not already have that info from the online system. About 30 mins later, she asked if I wanted them to come tomorrow (Mon), instead of Tue. I replied that Mon was no longer convenient for me, and if Tue was a problem, then please suggest another day to reschedule. She then replied back, "Ok, we can come Tuesday". | |I guess I should have known better by this time that this was not going to work out, but I was thinking that they are a small, start up, and that I would not be too harsh by comparing them to a big company. | |On Tue, 06Sep16, I was up early and waiting for Catalina and Vickie. 8am came and went; 9am and came and went; 10am, 11am, 12pm, ok, now I'm upset. I understand they may be running late, or had car trouble, or what have you, but to be so disrespectful of MY time, by not even calling or texting, is totally inexcusable. | |I had to leave to run errands, however, I felt no obligation or desire to call them because I felt it was their responsibility to honor their commitment to provide this service and build credibility of their brand the Angie's List brand. | |At approx. 1:38pm, I receive a text message from Vickie, "We're here". I did not even reply. What a nerve!! You are 5 hours late. You did not bother to even call or text, and now you just show up. Well, I wasn't there, and wasn't interested to even acknowledge them. If this is the level of business sense you have, I don't want you to clean my house, or even pick up dog poop from my yard. I am not interested to do business with Catalina and/or Vickie, and would like a full refund. I will clean my own house.

Description of Work: House Cleaning

Description of Work: cleaning bathrooms and kitchen

Description of Work: Cleaning of my entire 2 bedroom, 2 bathroom condo in 2 hrs (2 people for 2 hrs). Attended to my directions for types of cleaning supplies to use on different furniture/surfaces. Good attention to detail. Work quickly.

Description of Work: Cancelled the day of the second service I booked with them. No professional awareness

Description of Work: Catalina arrived promptly (in fact I noticed that she arrived early and waited in the car until the agreed upon hour). Catalina and her helper were fantastic. They worked very hard to deep clean. They cleaned the blinds, baseboards, moved furniture to clean behind, polished the floors. They cleaned the front of the cupboards which now look like they've been painted. The stovetop sparkles. The sink is spotless. Am so impressed and delighted with the way the house looks. I highly recommend Catalina and her helper. Lovely, cheerful, hard-working women of the highest caliber!

Description of Work: 5 people crew cleaned the house. Catalina is a gem.

Description of Work: Two women cleaned my condo and did an outstanding job.

Description of Work: .

Description of Work: She did everything I asked her to do and more. I needed a deep cleaning in the kitchen, especially the refrigerator. Perfect! Then she cleaned the bathroom. I have had cleaners before and I did not feel they did the job I asked them to do, but Catalina did.

Description of Work: Housekeeping

Description of Work: They cleaned the kitchen and bathroom. They also, dusted and vacuumed. They did 4hrs of housecleaning between 2 people.

Description of Work: Cleaned house

Description of Work: Cleans EVERYTHING so well! She is super thorough, and will even move furniture to clean underneath!

Description of Work: Provides general house cleaning.

Description of Work: Clean 2 bedroom, 2 bathroom house