Response from BEST WAY MARBLE & TILE
Upon receipt of your brief review this morning, I immediately researched what happened here. Basically, you inquired on 9/10/13 about a small repair to your granite counter. Dennis replied same day with pricing. You then asked when we could do the work. You needed it completed in one week but we replied that our schedule allowed a two week lead time. Unfortunately our schedule could not accommodate your request as we had a full, solid install schedule at that time. ALTHOUGH WE DID NOT PERFORM ANY WORK FOR YOU, YOUR REVIEW IS IMPORTANT & RECOGNIZED. If this summary is not accurate, I am attaching all email correspondence for your recollection. From: Lori Gay [mailto:mrslgay@gmail.com] Sent: Tuesday, September 10, 2013 8:36 PM To: Dennis Rosales Jr. Subject: Re: Counter Repair Thanks Dennis, I'll review with my husband. How quickly can you start? thanks, Lori On Tue, Sep 10, 2013 at 11:28 AM, Dennis Rosales Jr. wrote: Lori, After reviewing your photos we have put together some pricing. We typically do items like this on a per hour rate. The price will be 75 per hour with a two hour min; including one way travel. Plus the cost of the material and fabrication. Material (Bestway stock; blue pearl) and fabrication will be 125.00 Removal and installation will be approximately 6hr @ 75/hr. Please let me know if you have any questions. Thank you, Dennis Rosales Jr. Project Manager Best-Way Marble Inc. 5037 Telegraph Road, Los Angeles, CA 90022 Tel: (323) 266-6794 - Fax (323) 262-4826 www.Bestwaymarble.com Respectfully, Shelley Herrera, Corp. Pres.