Roofmax

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They did everything they said they would do. They turned up on time and, subject to some rain delays, finished on time. They cleaned up every day and the roof appears to be performing well. They communicated well and met our expectations. They weren't the highest price or the lowest, but it was a large complicated roof and their price reflected that. We chose them because they were very professional and convinced us in the consultation that they do everything strictly in accordance to the manufacturers specifications and an inspection will be made by a representative from the manufacturer to make sure the roof is in compliance. Overall, a very good experience and I highly recommend Roofmax.

They did a good job and I would not hesitate to work with them again. They were a few problems but they handled them quickly and professionally. I was glad that they took care of the small problems I had. They were on the pricey side but I think they did a good job. It was more than what I was expecting.

The people from Roofmax gave us a reasonable price on everything. They explained the technicality of the roofing. They were willing to answer my questions. There was a problem which did not have anything to do with them but, precipitated by something that they did. They took note of it and came out immediately & solved the problem. The manager sent out a whole crew of people who talked to me and assured that everything would be taken care of. They treated us very well but, they did not foresee what they did.

I got some different estimates. They were great. It rained the day they finished. They were upfront with all their costs and there were no surprises. The work they did was very, very good. I really liked the crew. They were very responsive. There were a couple of hiccups and they fixed everything right away. They are not going to be the cheapest estimate out there but I think it is a fair price. The quality was outstanding and I don't think I could have gotten a better roof. They were very responsive and kept every appointment with me. They are at the top of their field as far as professionalism. The original roof had been done very shoddily and it was a disaster.

This is an update to my earlier posting. I added what has been corrected and/or responded to after my first post on Angie's. After my post, Roofmax called and tried to make good on several issues. I updated my report to reflect this as I felt they made a good faith effort to remedy certain issues. I have to give credit to one of their employees Raul for taking the time to sit down and speak with me. The roof, gutters, and drains were well done apart from a few nails that were pushed too far through the plywood above my front door, which they tapped up. In fact, if a roof was the sole thing you want from them, they did a great job. I did have to remind them to install the leaf guard on the gutters, but it got done the same day. They forgot to install the 3 vents in the roof that I needed for the bathroom even after I reminded them several times so they had to break the roof after it was completed and the vents were very loud. After my post, they came back and installed upgraded vents. Raul explained to me that in most cases with a shingle roof it is easier to leave the vent work to last as it lets them complete the roof quicker and has no effect on the quality of the work. He promised me next time he runs in this issue, he will explain this clearly ahead of time to the customer. I take him for his word on this. I asked, Ron, the person who installed the GFIs and bathroom vents, if he was a licensed electrician and if they had pulled the permits. I had red flags as he was also the person painting my house and he had already gotten the wrong type of vents for my bathrooms. He said he was and that he would check on the permits. It turned out, he was not and they had no permits for this. He installed the load and neutral backwards on the GFIs and then he left for the weekend without testing. I called and he said he would come back later that night to fix them but he did not. I called his supervisor Raul and they sent a licensed electrician and pulled the permits on the following Monday leaving my family with no working outlets in our kitchen or bathrooms over the weekend. After my post, Raul came and sincerely apologized for this, he told me that Ron should not have said what he said and that GFI outlet replacement does not usually require permits in most cities, though it was in Benicia. I take him for his word on this. The painting was good though I had to point out several places where they had not primed the Spackle work or put the paint on too thin and they had to correct it. Their cuts lines were more wavy that I would like but tolerable. Their texturing was acceptable. The sky light window was installed well, though Raul made them pull it out once to set it back further. I noticed some plastic caps were missing on some of the screw holes, but I let it go. As it was Ron called and came by a few days later saying they arrived separately from the window and put them in. They installed vents for the dryer and down draft in the kitchen but I had to have them replace the duct tape with foil. I had to laugh when they said these ducts did not get that hot. They can get hotter than most heating ducts and the reason you do not use duct tape is that with age its turns to dust. Still I have to admit most contractors still use the stuff. I had an issue with the garage ceiling, I had asked that it be returned to its original condition after they took it down to for plumbing work and to spray copper. Their sales person took that and created several steps which he put in the work order. He forgot to add repainting it. Raul went ahead and had them texture and primed the ceiling for me after I complained about this. Other things of note, most of their workers only spoke Spanish and because I look very Anglo they did not know I could understand them. They noticed our rainbow flag outside our house and a few of them used some colorful terms to explain it to one their coworkers who asked what it meant, nothing outright rude but somewhat annoying. Raul called me about what happened and said he went over their non-discrimination policy with their workers again. We both agreed that in this case they were simply being descriptive with the only words they actually knew for gay. He said their policy has been modified to warn their employees not to make personal comments in any language. They use a prefab list of costs for each item you request done. This is good for avoiding negotiation but I found it annoying that they charged the same rate for each item no matter how much work you requested. For example, if you order 1 GFI or 5 a electrician has to come out and will charge you about an hour's time and parts. Why is their rate the same for each one? It would seem to me that if they are going to do this then the rate should be item cost with the labor and travel the time separate. The way they charge their is really no benefit to having them do several things at once. Raul and I talked about this, they do have a set cost structure. In further thinking about it, there seems to be a critical line in the number of extra items you ask them to do where it might be cheaper to bring in and outside party. For a few of a given item or tasks the cost and the extra frustration work on the same, but if you have several things like outlets and vents, I would suggest that you get and specialist who charged by the hour. My last comment is on the Angies discount, they give you $1000 if you sign when the sales person makes his pitch but if they do this they will not let you use the Angie's List coupon which was worth about $1600 for my roof. I choose to use the Angie's list coupon but in truth it was really only worth $600 since I lost the other discount. I talked with Raul about this, he said the sales person should have explained what happened and offered to let us contact him later. On a side, note we did end up getting a roof that was 2 tiers higher from the coupon. It turns out that the sales person had picked three roof options for us to view, each one was up two cost tiers higher from the other. When we ordered he moved us from the first option to the second one he offered us, so it worked out for us in the end.

They are good. They came and took care of the problem right away. They were punctual. They did good work. The roof hasn't leaked since. I think the people who lived here before tried to repair it several times. The price was good. The guy who did the estimate also did the repair.

I thought I needed a whole new roof, but after checking the roof, Ron told me my roof was good for another ten years. How cool is that? Ron was there exactly on time to do the inspection and Raul showed up on the date scheduled and completed the repairs before I got home that day. Cheri and Jason in the office were a pleasure to deal with as well. I'd contacted two other roofers (who looked good on the BBB site), but they didn't bother to return my calls. Boo, eh? Let's see, Roofmax was on time, didn't sell me more than I needed and communicated like real professionals? No brainer. :-) Couldn't ask for better service and I've already given their phone number to a work friend who lives in Clayton. Well done, you guys. Thanks! Bob Antioch, CA Note: I marked N/A on "quality" because I won't know how well the work was done until it rains again. I'm guessing it'll be perfect, though. :-)

Excellent! Ron was punctual, polite, and attentive in listening to our needs. He returned promptly to present the Roofmax bid. We could have received $1,000 off to sign immediately, but we wanted to get 3 bids to compare. When we decided to use Roofmax, Ron scheduled the work within a week. Raul was in charge of the work and was outstanding: polite, available, thorough. The crew did a great job and left the site spotless. We have other work we will be doing and will not hesitate to get bids from Roofmax as we are very happy with their work.

Very smooth and professional job. The project manager kept in contact as needed. they ended up doing more than was contracted for and didn't charge for the extra time/labor. Wish I'd been introduced to the crew chief earlier in the job, as he was on site all the time and was very helpful. Project manager was always sure to get my OK before doing any extras - he explained things very clearly. I didn't get another bid that covered the same work. I liked what they proposed and it was clearly stated. I could have gone cheaper, perhaps, but didn't feel the need.

Jason, Tara, Sheri were expectionally helpful providing a prompt estimate and scheduling an appointment on short notice. Rafael performed and exception job installing the vents.

I called and made an appointment, and they kept the appointment time. They were on time. They provided me with an estimate and I decided to go with them. They came out when they said they would and I didn't have to be home, which was really nice. After the work was done, I got a call to let me know that the work was done and if I had any problems to let them know and they would follow up on it. I haven't had any problems. I was pleased with their work. The price was fair. They were very easy to deal with.

Most of the quotes were too high for us, so we opted not to go with them. They weren?t very responsive when we called them. They never called us back after giving us the initial quotes.

They never gave an estimate or called us back. They seemed unprofessional.

Entire project was quoted, agreed to, started and completed in a professional & timely manner! Progress was overseen by myself along with their foreman; also the foreman took photos of the entire project and gave me a copy for my files. Site was left clean when project was completed.

Did the job quickly, effiencently, on time as agreed. The crew was professinal and pleasant.

Provided detailed proposal w/drawings and pictures of work and specs to be done; provided addresses where we could see out shingle choice installed; offered 6 months no interest plan; cleaned up very nicely; very accommodating,very professional.

Jon Aikele of Roofmax came to our home and not only gave us a quote but took the time to explain every thing that was going to be done plus answered all of our questions about the job. The job was done to our satisfaction and we have enjoyed our new roof for the past five years. We have a large house almost 3000 square feet. We have seen Jon outside of our home and he always asks us how we like our roof and we say we are very very happy. We would recommend Roofmax to everyone.