Roofmax

Very nice man came out and gave me an estimate for the repairs. Never heard another word from them despite calling. Finally someone at reception told me that they weren’t interested in doing repairs but only total roof replacement.

They found where leak was, repaired the area. Took two roofers a little over half a day. Showed me why it happened and why it won't leak after they repaired it.

After initial call, took a few days to hear back. They came out and assessed the situation. Sent estimate via email the next day. Came the following week to do the work. After a couple of rain storms, no leaks observed. Very satisfied with work and service.

It went very well. They came on time and they worked well. They cleaned up after themselves. Their price was higher than the other estimates we got. They were the highest but we liked their product and we liked the transferable warranty on the roof. So if we sell our house, it’s transferable to the next owner if we used all of their recommended products on it so we did and I’m sure that’s the reason why it’s a little more expensive. It looks great and their work was professional and was done in a timely manner. They cleaned up and we had some extra things done to improve our greenness. We had additional insulation added in our attic and they could just do it from the roof which made it so much easier than going up through the opening of the attic. They were very careful to do things to code. They had their inspector came out and inspected the roof and it was his inspection that finalized the fact that our warranty is now transferable to the next owners and we think that will be a great point when we sell our house.

Everything has been positive. They were very professional. They gave me a complete quote of the scope. I chose them because of the technology of the material they are going to put on the house and it is a lifetime warranty product so they will always service it. They offered fast financing, which was helpful.

the estimator showed up early, toured the house and left 5 min after our scheduled appt and I just missed him. I called the office (twice) and about an hour and a half later he came back to do a walk through with me so I could discuss the issues and have him talk to me about what he thought needed to be done. Very nice guy and very patient. He was going to follow up with an email estimate later that week...2 months later, 2 phone call reminders for said estimate and still nothing. I'm going to use someone else.

He was on time, very professional, and very thorough. I chose a different company for my roof and solar system because I was able to get more for my money with the other company.

We obtained three bids, as is our custom, and Rob made the presentation for Roofmax. He was very professional and knowledgeable regarding the type of roof that we wanted. He also explained each step of the roofing process and answered all of our questions. We were impressed with the fact that Roofmax is a certified elite roofer for GAF and because of that, the warranty on both the product and the labor were much better than the other two bidders could provide. The warranty is transferable for the first 20 years. The other roofing companies could not provide this aspect of the warranty even if GAF products were used. Although the Roofmax bid was not the lowest received, we feel it offered the best value for our money. The Roofmax crew was prompt, hard working, experienced, and cleaned up at the end of every day.

I called them and they came out to look at my roof which was leaking through my kitchen light fixture in the ceiling. The guy climbed onto the roof and took pictures. He told me that I needed quite a bit of work done and it would be about $6800. He sais that someone would call within the next few days and schedule to start the work within the next week to 10 days. I said I really needed it fixed since it was leaking buckets through my electrical fixture. He promised me they would get it started within a week to 10 days. I gave them a deposit of $680. After not hearing from them for two weeks I called them. They said they would have someone call me back. Didn't happen. I called again after three weeks (meanwhile water is coming through my roof into my kitchen). They said they would have someone call me. I never heard from them until mid January. A girl called and said they wanted to schedule doing the work. I told her that when I did not hear from them for over a month and that I had someone else already starting the job, she said they had been very busy because of the rainy weather we had had. When I told her about not getting calls back and my kitchen getting water damage, she said they could have come out and tarped the roof if she had known. I told her that I couldn't even tell anyone that since no one would ever call me back. I asked for my deposit of $680 back and she said I had signed a contract and that she didn't think I's get it back. She said she would ask her boss and let me know. That was nearly three weeks ago. I have not received my money back, nor had a call. They did not perform the job. They left me hanging, and took my money. I sure hope no one else deals with them and is treated like this. I'm still waiting for a call and my money back.

Very professional service and advice. Did a thorough inspection and made detail recommendations on plan forward and options available. Even found problems with HVAC that needed to be solved - by other contractor. Took photos before and after the job was done and this helped understand what the problems were and that they were fixed. Job was done fast and on budget. Very happy with job done and service.

The time had finally come around for the house roof to be re-done completely... Patching just was not going to do, on this occasion. After receiving quotes from a number of local companies I decided to go with ROOFMAX. ROOFMAX was one of the few companies that actually showed up to evaluate the repair work required for my house roof. However, ROOFMAX were the only company to send a representative to sit down with me and explain in detail, exactly what work needed doing, and the reason for the work required. The ROOFMAX quotation also explained the various options open to me in terms of roofing materials available... A 'Good', 'Better' and 'Best' options, if you will. Rob Profit was the ROOFMAX employee that did the quotation and explanation of same afterwards. There was no hard sell as I initially anticipated there might be. Rob answered all my questions and explained information in laymans terms so that I was able to understand the situation exactly. I honestly feel Rob simply wanted me to be comfortable with the quotation and to ensure I understood what the quotation said. Some of the eves on the house had also sustained some dry-rot damage. The ROOFMAX quotation was split out into the cost of the re-roof and the repairs required to get rid of the dry-rot. It was also clearly explained to me that if further dry-rot was to be found (after the old roofing tiles were lifted) this would be a separate charge. The quotation clearly stated the hourly labor rate for such work, and of course any materials used would be added too, but none of this work would be carried out without initial consultation with me. It was also explained to me that the cost of any work permit and city inspection would be separate too. Some of the quotes received from other companies were a bit vague on these areas. So it was really the way in which Rob took time out to explain the quotation to me that started to sway my decision to go with ROOFMAX. However, in addition to the ROOFMAX workmanship warranty, came the (just as important) materials warranty from the actual manufacturer. This was something that none of the other companies quotations included. The manufacturer sends out their own inspectors to examine the new roof and to ensure that ROOFMAX have done the installation work to their standards. The manufacturer will only issue their warranty if they are happy with the work that ROOFMAX has done. Anything that the manufacturer is not happy with, means that ROOFMAX will have to put it right, if they want to stay on the manufacturer's roster of recommended roofing companies. ROOFMAX certainly did not provide the cheapest quotation, but for me, the additional manufacturer's warranty that came with their offer, and the general 'peace of mind' feeling that I had (and have) were (and are) the two decision factors for me. This initial quote and acceptance thereof, was done on December 22nd and 23rd, respectively. By the end of the first week in January, ROOFMAX notified me that the re-roofing work was scheduled in for January 28th. Rob Profit asked to visit with me so that he could introduce the project manager who would be overseeing the work carried out on my house. This meeting happened on January 14th and it was here that they requested to start two days before January 28th to work on on the dry-rot repairs. And in deed, during those first two days, ROOFMAX had eradicated all the dry-rot damage. Despite having a fairly large house to contend with, the old roofing materials were completely removed by lunchtime on January 28th. And work began to start laying the new roofing materials. By close of play on 28th January, the entire roof of my house had a covering of 'underlay'. The next day saw each skylight removed and then made weatherproof with various roofing paraphenalia. Same attention was applied to any flues exiting the roof space. All new guttering and down-pipes were installed. Work also started on laying the roofing tiles and a venting ridge along the very top of the roof. The entire re-roofing project was completed mid-afternoon on January 30th. AMAZING STUFF !! All work carried out quickly, efficiently and in a very professional manner. I highly recommend ROOFMAX.

RoofMax was very professsional. They completed our new roof in just 3 Days. They cleaned up after they were done. Provided pictures of inside the roof to show the repairs they made. Overall very pleased with the Job.

It seemed fine at first but they just dropped the ball by never showing up.

The salesperson came to the house took measurements and explained in detail the job they would do. They came back in a few days with a detailed estimate/contract for my acceptance. After I agreed they set a start date. They also took care of getting the building permit and setting up the inspections. They started on time and worked three straight days to complete the job. I was able to be home throughout and they showed me each step of the operation.

They were very professional. They were very clean. They kept their commitments. The crew was very good. They protected everything around the house.

Aggravating that they advertise they service all of Contra Costa County when that isn't the case.

Was professional from the very start with detailed reports and estimates of what was to be done, not just a number written on a piece of paper! Felt I was kept in the loop on what was going on. Work was started and completed quickly and with little inconvenience to our home. Love the solar tubes in kitchen-no need to turn on the lights during the day.

Without even coming out, they passed on even giving me a bid. They said they looked online via satellite images and decided that this wasn't a project they would be able to do. I felt a bit surprised that they weren't eager to even come out and do a bid.

They were very professional. They will guarantee the roof for 50 years once the roof is inspected. They were a little pricey, but they have the best guarantee. The quality is good. They came early to work. I would recommend them.

Repair group had 5 hour earlier, no noise until right. Later, rest of crew (8) start working. Roof covered in case of showers. Job was finished next day. Cleanup rated ok, but should have used a magnet for nails!

Overall, I got a roof that I think will perform well. There were some bumps in the road on damage beyond what could be evaluated before the roof was removed. However, after some discussion, the issues were resolved. I think the warranty and contracts are very good. While more expensive, with this contractor the GAF warranty is an additional backstop in the event of a problem.

Roofmax Evaluation: Working with Roofmax was a unique experience, and Roofmax exceeded my expectations. I would, without hesitation, recommend Roofmax with the highest level of confidence. They have the knowledge, experience, credentials, resources, and craftsman to provide professional roofing products and services commensurate with the roofing manufacturer's, and roofing industries, highest standards. Roofmax demonstrated overall, a sincere commitment to dependable customer service and satisfaction, and represented themselves with honesty and integrity at every level, from first contact to final closeout. Roofmax executed the work with well organized and coordinated teams of project consultants, managers, craftsman, and laborers to complete each phase of the work (material delivery, tear-off, removal, carpentry, roofing, sheet metal, painting, and clean-up) quickly, correctly, and efficiently. Roofmax worked closely Home Owner to coordinate work by Owner, and provided timely professional advice that helped save Owner additional construction costs. Additional services where kept to minimum, and billed fairly. Minor corrective work was promptly corrected by Roofmax after final inspection. Roofmax offered discounts and competitive financing. Excellent company, excellent workmanship. Thanks Roofmax!

I called Roofmax based on the stellar reviews here on Angie's List for a new roof estimate. I had no problems making the appointment, and the estimator who came out was on time; there were however two things that really bothered me and that seemed extremely unprofessional: 1) He asked me what my budget was for a new roof. This is the #1 question I hate from ANY contractor/builder. How about you give me a written estimate before I discuss how much I'm willing to pay? 2) He told me we needed to set up a follow up appointment 'with all the deciding parties' to review the estimate, and then tried to get me to sign up for a date on the spot. He also asked me for the names & contact #s of the other 'deciding parties' (which is just my husband) which struck me as a blatant intimidation tactic. I told him I would discuss with my husband and get back to him. After getting 3 other roof estimates, I realized it was totally unnecessary to have a 'follow up appointment' just to review an estimate. All of the other companies I dealt with were more than happy to email me their estimates. Given that my husband and I have conflicting work schedules scheduling an appointment when we're both available would be a huge inconvenience. I called the RoofMax office and nicely explained the situation to them. I told them I'd love to review an estimate by them, but it was simply not possible to schedule a follow on in person review. The girl on the phone seemed exasperated and told me it was company policy and they do it to provide 'superior customer service and a personal experience.' Really? Making my husband and I take time off of work to review something every other company is happy to do off line is superior customer service? When I pressed and said every other roofing company was happy to email or mail me their estimates she said 'hold on, let me talk to someone.' After being on hold she came back and said 'sorry, we can't email you an estimate. It's against company policy. We can't even send it in the mail. Can I set up that appointment for you now?' I told her no thank you and ended the call. Had I been told when I made the phone appointment that the ONLY way I could get an estimate was to have a follow on IN PERSON appointment with the estimator, I would have passed and not wasted my time, or the estimator's time for that matter. To me, this is a blatant intimidation tactic to try and get the customer to make a decision on the spot about an estimate, and to do it under the guise of 'customer service' and a 'personal experience' is simply ridiculous.

We have a leak in the upstairs soffit (gable-style window). Dean was very professional when he came to check it out. He climbed upon the roof and said that there is no problem with the window as it was probably the wind blowing the rain in sideways. He did, however, find some other areas that did need repair and he photographed each of them. This was on June 20 and we (perhaps stupidly) signed the papers because it looked as if those repairs needed to be made. They called two weeks later and set up July 11 as the work date. They were to be here between 11am and 1pm. We waited and waited and gave them the benefit of the doubt by allowing them to be late. I finally called them at 3pm and they said they'd be there shortly. They finally came at 6:30pm and were finished by 7:45pm. I really have no way to know if that work really needed to be done or if it WAS actually done , but I do know that there's no way it should have cost what it did! That was way too much to spend on some flashing and shingles and less than 2 hours of work!

Get them to promise to repaint any bare areas. I bought the paint, they repainted all the gables and fascias. House looks great.