Western Exterminator Co

It went very poorly. Not only have I still had fleas biting now a week since treatment, but I had fleas biting the night of treatment. I chose this location due to rating and proximity to me (I knew it would need to be first thing in the morning due to disposition of 2 cats for 4 hours and a half day off from work) and I didn't want the location to be a problem in getting here in the morning. Not only was I NOT serviced by the Lennox location, I was serviced out of long beach and guess what? He was running late. I did a LOT of prepwork (vacuuming, vacuuming and moving things out and off the floor, washing all linens) and was told I would receive a walk through upon arrival to discuss focus areas and I could ask questions. When the technician arrived he was not the one I was told would arrive and when I began to 'walk through' with him he not only rushed me and interrupted 1 minute into walking by insisting that I sign his work order so that he can get started 'because i'm running late'. I then attempted to continue walking through and he interrupted again saying 'lady, I don't know what you were sold' and 'you want me to exterminate everything, right?!' I left upset and I don't see a big difference in what the treatment did vs. what I was doing already and I paid 200 dollars. I have called customer service who cannot help and insist I speak with the supervisor and she sent messages to him but I have received no calls.

My contact at Western Exterminator Company was Markle Coalday. He does the development as well as the training meetings with homeowners. He also attended multiple board meetings, just on a competitive quote basis and had the best price, guarantees. He had also done one of the other complexes in the neighborhood and that was done well, and everything worked out fine. As I mentioned they give the actual fumigation injecting the gas by sub contracting to another company but this other company would not be dealing with homeowners, they will only do the fumigation. Everything went well with the work, it is quite a process with multiple forms and agreements being signed by every member of the fumigation team, with lot of meetings with the home owners so that they all understand the schedules and safeties so it is a complex process.

They were extremily thorough and very carful, and for everything they did the price given was far better. Overall we are very satisfied.