MARBLE AND GRANITE IMPORTS INC

They did a wonderful job. They were professional, the price was reasonable, and I would recommend them to anyone.

Excellent service and very nice people. Only issue was that the cost was several hundred dollars more than my 3 other bids. Otherwise I would have used them for sure.

I am the principal Interior Designer of Everyday Elegance located in San Clemente, CA. I was in search of a new granite and tile installer and thanks to Angie's List found this amazing company to do work for one of my clients. The owner Abraham Pinnella was professional and extremely responsive and patient with my very involved client. The workmanship was SUPERIOR especially given the many intricate cuts involved in the decorative boarder and backsplash! They made me look good as a designer and I am thrilled to add them to my team of professionals! Thank you so much Abraham!

Dorothy and Abraham are husband and wife and are a great team and fantastic and wonderful to work with and do business. I highly recommend them and this company. They both aim to please and are very accomadating. I love the job, and it looks great. I am very pleased every day that I look at it. Abraham was kind enough to pick up me and take me to MSI where I brought the granite slabs directly on my credit card. Also Doraothy and Abraham made sure I only paid their price for the slabs which was very generous of them because they made no money on the granite only the labor. Their labor price was better than any other quote that I got.

He informed us that we needed to choose our granite and he came with us to a couple of granite yards to make sure we picked a good quality. I then received an email today stating he found the job was not cost effective or time effective, in which he terminated the job. He was a very nice man and had no idea he was unhappy about the job. I would not recommend him to anyone.

Abraham is very patient and responsive. They worked very quickly on fabrication and installation. They were $3000 cheaper than another fabricator that I was about to use until I saw Marble and Granite Imports on Angie's List. The other places were giving me a estimated time of installation of 3-4 weeks after the templating process. These guys did it in 5 days!!! They were meticulous with the fit and finish and the edges. They did a great job of matching up seams even though I had a granite with a lot of variations. The installation guys worked hard and go the job done in about 3 hours! Wow! And $3000 saved!

We called Marble and Granite Imports due to their high rating and glowing reviews on Angie's List. Abraham was very responsive in answering our call and setting up an initial appointment. Throughout the process Abraham and his crew were very punctual and professional. I was surprised at how flaky or non-responsive some of the other companies I contacted were. After the initial consultation Abraham made appointments and met us at multiple stone yards and was very helpful in choosing the exact slabs as well as working with us on how to lay out the templates to best accentuate the unique features of our slabs when installed. We chose a brushed or leather surface granite and were unsure if it would be possible to do the bullnose we wanted because that would require grinding off the surface texture on the edges. Abraham had his fabricator do a sample bullnose on a small piece and it was perfect. He was able to exactly match the texture of the surface by carefully grinding the edge after creating the bullnose. We were pleasantly surprised and impressed not only with the fact that they could do this but with the craftsmanship and skill they demonstrated. We appreciated the can-do attitude and the fact that Abraham did not charge us additional for the increased amount of time it took them to do our special edging. Abraham odffered advice throughout without being pushy or trying to convince us one way or the other. He stated his opinion based on his vast experience and his guidance was very credible. This was a big help. The job was finished quickly and professionally and based on the other quotes we received the labor cost was right in line with other contractors. I am confident that the results and pride of work were better than we would have experienced elsewhere. I feel we received very good value for the quality of craftsmanship Abraham's team delivered. We found companies that appeared less expensive on the surface, but once you broke it down that was due to the materials being very low end and pre-fab. There's nothing wrong with that, we just chose material that we would really love long term and Abraham's labor costs were similar to even the low cost providers because many of them nickle and dimed with add-ons such as edging etc... My advice is to choose the stone you want first, and then find someone that will do a quality job installing it. The installation was quick and on schedule and the crew did a great job of protecting the area during install as well as cleaning up and removing the debris. We had a very specific look in mind and the granite and travertine backsplash we chose were at the high end of the price scale. I'm glad that we entrusted the job to Abraham.

After getting Abraham's name from Angie's list, I scheduled an appointment the next day for him to look at my project. On the following day we met at the stone warehouse where I picked out my granite and on the third day, Abraham's installers updated my countertops with the new stone. At all times Abraham was professional and helpful as he guided me through the process and explained everything to me. His crew was hardworking and professional as well. I am very pleased with the results

The project went smoothly and on the schedule that was promised. We are extremely satisfied with our beautiful new counter tops. The cost was exactly what was estimated.

The guy was really good. They did good work but the guy who owns the place was excellent. He kept coming out to check. He came out and spent a lot of time talking to me and giving me ideas about the way to do stuff. When they did the job, he kept coming back out. He was just really involved. I think the price was fair.

I will say one thing about Abraham. He is always on time. Now for the complaints: The first problem I encountered was I bought the wrong sink. I wanted an undermount sink and mistakenly got a drop-in. Abraham said I could use the drop-in sink as an undermount. I asked if he was sure, because the box said not to use it as an undermount sink. He said yes. After he left, his foreman told me it would look terrible if I tried to use a drop-in sink as an undermount, and also that the Kohler warranty would be voided if I did. So I went and got the correct sink. I don't know why Abraham would say I could use the wrong sink. The company wanted to do the demo and install in one day. The foreman had mentioned that it is a very long day for the workers. Since I had not moved in yet, I said it would be fine if they wanted to do the demo one day and come back another day for the installation. The day they came to do the demo, I thought the foreman would be there, so I was in no hurry to get there when the workers did. Someone else had a bad experience with Abraham, and one of the things they complained about was that the foreman was not there supervising the workers. Abraham responded to that review and said the customer was right and he would do better next time. So I assumed from his response that the foreman would be there. Well, there was no foreman at my place either. The workers were taking out the old sink and could not do it because a leak developed and they couldn't turn off the water. (As it turned out, I had to call a plumber for the problem. It was not the workers' fault.) But when I first showed up, they were still trying to get the old sink out, and they had put a sponge down under my sink to collect the dripping water. A SPONGE to collect dripping water. The workers did not speak much English and I do not speak much Spanish so we couldn't communicate. They got the foreman on the phone and I spoke with her. I asked why no one called me. She said, "We were trying to work it out ourselves." I still don't know how much water leaked out of that sponge and under my cabinets before I got there. They should have called me immediately about this. After they demo'd the counter, they put the plywood sub-base on. I have an angled bar top above the kitchen counter. The plywood was not level, and I was concerned about them putting the granite over it. Abraham told me, "Don't worry about it. It will be fine." That is what I was told whenever I had a concern: "Don't worry about it. It will be fine." He refused to address any issues. I asked for him to come out and meet me about the bar/countertop not being level before the granite was installed, and he said he would send his foreman. His foreman never showed up. That was a complete waste of my time. At this point I was feeling very uncomfortable about the company and considered trying to find someone else to finish it, but I really have no knowledge about granite countertops and their installation. I chose Abraham's company because of their high rating on Angie's list and they were not reflecting the A rating that they had. I thought if I changed course in the middle, who knows if I would get a worse job, so I tried to just trust that everything would be okay in the end. Abraham wouldn't give me an install date and kept putting me off. He finally gave me a date. The workers showed up and worked all day without lunch or water, so I personally bought them lunch and drinks and snacks throughout the day. They installed the counter and the bartop counter. They showed up at 9:00 or 10:00 in the morning and were still there at 9:00 at night working, when I finally said I needed to leave. They still weren't done. The outlet covers weren't put back on, they hadn't finished cleaning off the excess material, etc. When they left that night, the battery on their truck was dead, so I called Triple A to get them a jump on their battery. I did not leave there until 10:30 that night. I don't know how they could possibly have done my place in one day. And I don't have a big kitchen. All day long, Abraham's foreman was complaining about Abraham, that he doesn't know how to measure, and he is so cheap and doesn't pay his workers enough, on and on. That didn't make me feel very good to have a worker badmouthing the company they work for. At one point, the workers needed some more screws, so the foreman asked ME to drive to Home Depot and buy screws. The bartop was not level at all and looked awful. They also went up so high on the backsplash (9 inches) that they couldn't even put the switch plates on the electrical outlets. Abraham said, "Well, you said you wanted us to cover the damage from removing the old tile, so we went up higher." They certainly did not need to go up that high to cover the old tile removal. It looked stupid to have it up that high. Abraham said he would put the switch plates back on. The only way he could do it was by cutting off the bottom of the switch plate to make them fit. It looked terrible. Extremely shoddy and unprofessional. The bar countertop was not level and it was a very noticeable. There were areas where they never finished removing the excess installation material. During the initial stage when they came out to measure for the granite, Abraham had said there would be enough granite left over from the installation to put a granite top on my cabinet shelf in the hall. The foreman forgot to measure for it that day, so since she wasn't out there during the demo, she called the workers and told them to measure that spot. The worker measured the wrong spot. The spot he measured was much bigger, so there was not enough material for the fabricator to cut all the pieces, and they had to piecemeal cutting the granite in my garage to install it. It was filthy from all of the cutting of granite and they didn't clean it up. They left gouge marks in my floor. During demo, they never bothered to pick up screws that went flying. I called Abraham a few days later and said the job wasn't acceptable. He ignored my calls and texts. It wasn't until I threatened to take legal action that he communicated with me. Although I didn't want him in my house again, I learned that by law, you must give a contractor the chance to fix the work. So they came out and tore out the backsplash and made it a normal height, but they had to piecemeal that too because some of the granite broke when they took it out. They took off the bar/countertop and reinstalled it. My boyfriend was there that day, and he kept telling them it wasn't level. They worked on it until it was. I have no doubt that if he hadn't been there, it still wouldn't have been done right. These are not professional people. The whole process was a nightmare and took longer and cost more than I expected. I was delayed from moving in to my new home. The worst was the constant anxiety that I felt dealing with it. It was extremely stressful. I'm glad some people have had good experiences with the company, but I certainly didn't, and would not recommend them. A note about Angie's List: I called Angie's List in the middle of all of this to inquire about a formal dispute. When I told the person on the phone the name of the company, he said "Well, they are one of our highest rated" as if to imply that I couldn't possibly have a complaint about them. Then he changed the topic and all he wanted to do was try to get me to write a review, any review, about anyone I had any kind of experience with. Really?!? I told him I was in the middle of dealing with this problem, and writing a review for Angie's List was not my priority. Because of this experience, I am cancelling my Angie's List membership and going by word-of-mouth referral for any projects in the future.

Abraham is a gem! He is everything a needy, detailed client could ask for: Professional, responsive, patient and insightful. From the start, Abraham was quick to respond to our initial call, setting an appointment and providing a quote (e.g. a competitor provided a quote over a week after Abraham). His explanations of the process were very clear. Having to select the granite slab was an adventure for us (especially with two rambunctious toddlers!), but Abraham was very patient. Even more so, Abraham provide expert advice so that we weren't forced into a decision we'd regret. The actual installation was painless. His crew arrived on time and were very respectful and efficient. Unlike other bids we received, his team was able to complete the job in one day (a long day at that) versus a competitor's two day estimate. The final result provided the 'Wow' factor that we enjoy showing off to our family and friends. Abraham is truly unique among the world of contractors! He's trustworthy and contentious of your needs. From start to finish, he makes you feel as though your needs are essential and will be fulfilled. I can't wait to work with him again!

Excellent! Abraham was polite, prompt and very professional. Even though my home was outside of the geographic area they normally work, he came out and let me know his status and availablity. Very nice! Thank you for your professionalism.

Abraham was very rude to me on the phone when trying to work with him. I guess he has gotten so busy that his customer service is SERIOUSLY LACKING. I live in the bay area and was trying to get some work done for my condos. I told him to call me when he gets to my condo, so that I could give him the code to get in. He did not want to work like that, and refused to go to the unit.

Abraham and his team did an exceptional job. We weren't exactly sure what type of granite we wanted and Abraham spent a tremendous amount of time meeting us at granite yards and locating the exact perfect slab. We set an aggressive timeline for completion and his workers showed up promptly and finished on schedule. They paid attention to the smallest of detail and delivered and exceptional end result. Best of all, they me their quoted price which was quite reasonble. We couldn't be happier with Abraham and his team and I definetly plan to use them in the future.

Abraham, the owner, and his crew did a good job with good materials at a good price. Was always professional and punctual. Workers were very careful about dust when cutting openings for sink, etc. and left everything clean. Seams and joints are virtually invisible. We have had many compliments about the countertop. Made one referral who is now another satisfied customer.

Marble and Granite Imports, Inc. were really patient. I had a hard time making up my mind. They were knowledgeable and professional. They were flexible. Midway through, I had them stop for a little while because I wasn't sure if I really wanted the back splash.

Very pleased with the work and pricing from this company. we met Abraham at the granite distributor, picked out the granite and had it installed the next week. The countertop is in a condo rental unit. 3 guys came to install, worked all day, very nice, communicated well in both Spanish and English. Outcome - excellent. Everything as promised. Would recommend to anyone.

We have been in the process of preparing a family home for move-in as our primary residence. The home was built in the 90s, and so we wanted to upgrade the kitchen countertop from the existing tile/grout to granite. We found Marble & Granite Imports through Angie's List and decided to go with them based on the positive reviews and the prices represented in those reviews. Abraham was always prompt in his responses, whether by phone or email. After providing us with a detailed estimate, he met us at the slab yard to select our granite. Abraham was very flexible in terms of scheduling and graciously accommodated last-minute changes to our schedule. Abraham also met with me at Lowe's to help select a tile backsplash, and even offered to pick up all the supplies once we made our tile selection. Our kitchen countertop and mosaic backsplash were installed shortly thereafter over a course of 2-3 days. His crew was always punctual and professional. The only cause for concern was our mosaic backsplash, as the tiles are not entirely lined up straight in several areas, and so parts of the backsplash look crooked upon inspection. While I notice this right away and it does still bother me quite a bit, my husband says he can't really tell unless he looks closely. I realize the tiny mosaic tiles are not exactly symmetrical in size or shape by nature, and so lining them up precisely may not be possible. If I were to do anything differently, I might have chosen a different tile for the backsplash for this reason. In any event, we were pleased with the overall look of the kitchen and so we asked Abraham to do our master bathroom as well. We were looking for a carrara marble vanity, and as luck would have it, Abraham happened to have a slab left over from another project. The vanity was installed quickly and without incident. Overall, we are very pleased with the work in our kitchen and bathroom. Abraham is professional as well as kind. I will be keeping Marble & Granite Imports in our contact list for future projects.

Our experience with Abraham from Marble and Granite Imports was exemplary from start to finish. He created precise templates so that our demolition and restoration time was reduced to only a matter of a few days. He was accommodating and patient in helping us choose the granite and he was, at all times, courteous and knowledgeable; His workers were punctual, clean and obliging. Both times we employed him, we were thrilled with the results and experience. We couldn't have hoped for more. We have referred business numerous times to him and will continue to do so. Rich and Trisha Bridenstine

A couple of problems arose along the way but nothing major and Abraham took care of them in a timely manner. The work was excellent and the price was reasonable. The project took 4 days to complete which was a day longer than planned but that was no big deal. We had to hire an electrician to install the cooktop and hood because Abraham's man was on vacation. Abraham adjusted the price to compensate us for my our of pocket expense.

.Let me first say I NEVER do reviews. This one however, needs to be considered before hiring this company. When we contacted Abraham, it was only because of the recommendation from Angie's List. We had no other knowledge of him before that. He came out on time and seemed to be professional. He pointed out that our cabinets had been installed too closely together and needed to be redone. We did that. Then, he sent his guys over to do the job. Mind you, this was not a house we were living in at the time so we were not able to see it done immediately. When the job was done, he took final payment automatically and informed me by email that there was some spots from the glue and they would deminish in "a few days". After 10 days, the spots finally lightened. Then we had a crew at the house to finish the remodel details and put the stove in. We at that time discovered the opening for the stove was NOT cut out properly and could not install the stove. Also, at that time, we found out the granite was never sealed when put in. I was not happy. So I contacted Abraham on that Saturday and he said he would have someone come out on Sunday and fix the problem. Sunday went by, no answer or word. When I contacted him on Monday to see if he'd been out there, he informed me "we will not be in your area until Weds" via text. He did sometime between that time, come by and seal the granite. Weds came and not one word from them as to if the job had been completed or not. I went on Saturday and found out it had. I expected at least notification that the job had been completed. I did not even get that. I was very disappointed at the lack of professionalism and would strongly NOT recommend his company in the future.

They were very knowledgeable and friendly. I was really pleased with the work They did. They were helpful in helping me pick out a backsplash. They showed up when They said he would. The price was good, and the crew was great.

Abraham came to my house and provided thoughtful design ideas with patience and amiability. He recommended we visit a tile showroom where we found tile that resembled our inspiration photo. It was obvious he was listening to what I was describing. The correct amount of material was ordered - not too much, not too little. The crews were top-notch, they arrived on time and were highly skilled and neat. Everyone was patient and cheerful, even when I asked them a hundred questions. The floors are beautiful and the installations just scream skill and quality. Even the guys from This Old House would be impressed!

We are very happy with the entire experience. Abraham was patient and there was no pressure throughout the job. He met us at the granite supply house and was very accommodating when we asked to see many options. It turned out the one he initially recommended was the best. He knew it but happily led us all around the huge slab warehouse so we could be sure of what we wanted. We were also a complete nightmare about the backsplash, changing our minds about what style we wanted many times. He never got impatient and very happily tried to get us what we wanted. His crew leader was very communicative and was happy to discuss in detail what their plans were for installation. I did not agree with the approach they wanted to take on the difficult back counter so we brainstormed for a brief period and came up with a much better approach. What was really impressive was how they solved a surprise problem with that same strange counter when we pulled out the backing. It had a void we didn't know about and the slab piece for it wasn't big enough to reach all the way to the wall. They took the stovetop cutout and added an extension to the back of the slab and it came out virtually seamless. They then worked an extra 4 hours on a small, 4" odd corner of the back counter to make it absolutely perfect since it showed very prominently. I firmly believe you need to interact with the people doing the work so they can understand what is important to you and perform the work to your desires. Otherwise, they do what they think is best without any personal investment in the project. If they are willing to listen and adjust their approach to conform to the customer's vision, that is the difference between a good job and a great one. This crew was willing to listen and perform the job the way we envisioned. In the end, it all looked beautiful and was done in a day. The backsplash was done the next day and sealed the day after that. Pretty painless all the way through, at least for us. For Abraham, probably not so much...