Response from Sureshine Marble And Stone Care & Restoration Services
Thank you for you review. Please allow me to respectfully point out a few items that are not accurate about this review. This project was completed almost one year ago on September 12, 2013, not August 18, 2014 as listed. This project occurred because a previous contractor damaged the finish of your Saltillo tile kitchen floor. I recommended that you have them come out to fix the work but you stated that you did not want them in the house. You have saltillos throughout your home and this one area was treated. Upon arrival the surface exposed to foot traffic and had a lot of streaks and areas with an uneven finish. This is the condition that I was asked to correct. During the evaluation I explained the expectations as well as the limitations of applying a new coating without stripping the entire surface and starting from a like new condition. I cleaned the surface using a brush and a neutral cleaner and applied 5 coats of high quality, high density self-leveling acrylic to the surface. This was done over a four hour period. Upon completion the surface was coated with a highly reflective, durable coating. You commented on how nice it looked several times and went so far as to buy me lunch during the project. We ate lunch together on the side of your house. Because of the original state of the floor, as the coating cured it may have been necessary to apply a few more coats. This was something that I told you I was more than willing to do. I asked you to call me if you had any problems whatsoever. We have a Service Guarantee. It states, “Sureshine Care & Restoration Services, Inc., guarantees all work to be completed as indicated. If you are not satisfied, call our office and we will return to remedy the situation at no obligation or additional cost.” This is written on all of our paperwork and we take it very seriously. Had we known you were dissatisfied all this time, we would have immediately returned to address your concerns. Before leaving a review of this kind, a year later, I wish you had at least given us an opportunity to address your concerns.