Sureshine Marble And Stone Care & Restoration Services

The granite in my kitchen had needed some TLC for a while now. In addition to about 15 years of regular wear and tear, there was a major crack in front of the sink. I selected Sureshine because in addition to maintenance and restoration they also had extensive experience in damage repair. Instead of describing what took place and how absolutely amazing the end result turned out to be, I would suggest you visit the Sureshine website (ttps://[*** Link removed ***] where you can view several videos and watch the magic happen. I got a quick response to my request for estimate and the process was excellent. I received a detailed, on the spot statement of work and had no problem with the pricing. So in closing, kudos to Sergio for the guidance and to Ted and Victor for all the hard work involved. Thank you all! This was Customer Service the way it used to be…the way it’s supposed to be. You simply can not go wrong here and you won’t be disappointed.

Mr. Sergio the owner of the company came over to my radiance for an estimate. We agreed on the price thou I know he was charging above market price but, because he came to me through Angie's List I was confidant he will do a good job. I clearly explained to Mr. Sergio that I live in a condo and he need to abide with the rules provided by home owner association which he can only start by 8:30 am and must be out by 5pm. I signed the agreement and paid him a deposit. The agreement was that the work will be done in one day. Few days before the work began I called to inform his office that I had an apt on that morning and if possible to start the work at 9:30 am which they agreed and were happy to oblige so I was told on the phone since they are coming from a long distance. The crew arrived on time began the work and all went fine. At 2:30 pm I was informed by a member of the crew that they will not be able to finish the job today! I asked him how much longer you need to stay beyond 5pm. He said at least until 7pm to finish the job. I had to let them go since I did not get the approval from my home owner association for them to stay longer and finish the job. I called the office and was told since I delayed them by one hour they were not able to finish the job and they can only come the following week because they do not have any one available. What I am saying is: It is there responsibility in the first place to let me know that if I delay the work by one hour it will not be finished on the same day. I could have made other arrangements. Secondly, even if they started at 8:30 still they will not be able to finish the job in one day as per our agreement. Do the math.....They wanted to stay beyond 7pm? I do appropriated the way this was handled... they left my furniture all piled up in one corner and I have to live with it for one week, they should have be curtious and sensitive enough to do whatever is possible to finish the job in a timely manner. The next day or even the day after. Instead they took the easy way out and put the blame on me for being one hour late. As I mentioned earlier they would not have finished the job any way. I believe the are in breech of the contract. Please be careful if you decide to hire this company for work and make sure you have every detail in writing. They just want fast money, no customer service.

Great, fine excellent work. Preston showed up on time and did GREAT work. Told us what to do and not do to our new Kitchen Granite Counter Tops. Would hire again. A family owned company.

Ted McFadden of Sureshine did an excellent job on my countertop. I chipped the edge of the countertop and was certain it was not fixable. Ted completed the work Saturday. He arrived on time, brought the proper equipment, fixed the chip and repaired the grout behind the countertop. He also found a small crack in the corner of the granite and repaired that as well. The job was not inexpensive, however I paid a very high price for the countertop and it needed a real craftsman for the job. I would hire this company again for any stone or granite work. Thank you Sureshine. Susie

did not apply. They only polish and repair.

Work went very well. The worker was very polite and professional.

Gone are the days of professional behavior! I contacted Sureshine by telephone and arranged for a representative to provide an estimate for the work I needed done. We scheduled an 8am appointment , 2 weeks out as that was the date the representative would be in my area. I informed the woman on the phone, (Helen I believe) that I would need to leave for work by 8:30 or so and she said 1/2 would be sufficient time. Fast forward to the day of the appointment. I got a call from Sergio at 7:45AM stating he would be late and he would be there in about 45 minutes or so. I let him know that would not work and he suggested later that afternoon around 1PM or 2PM. I informed Sergio I would be at work and not available. Around 9:30AM I received a call from the office wanting to know if I would like to reschedule my appointment since, "I missed Sergio and wasn't there for the appointment." I let the caller know that I was there at the appointed time and informed her of the conversation I had with Sergio. No surprise here, but she indicated Sergio's story was markedly different. He told her he got to the house and no one was there. Not true at all. In fact after I left, my wife (who works from home) was there all day!!! The woman calling was very polite and apologetic for Sergio not showing up as promised and while I thanked her for her apology, I explained it was not for her to provide - perhaps Sergio should call and apologize for missing the appointment and then lying about it. Let's be real. If you can't show up on time for an appointment, and then lie about it, that is NOT the kind of person or company that I want to work with. First impressions count! Making a mistake and owning up to it is important! Being truthful is of tantamount importance when looking for someone to do business with! If you are deceitful in the beginning, chances are you will be deceitful in the middle and at the end. This is not a recipe for success in my book.

It went very well. The grout looked almost like it did when put in. They did a very thorough job cleaning the tile and grout in entry, kitchen, family room, hallway and bathroom.

They did a great job repairing a broken counter top that had split down a seam along the front edge. It’s been a few years now and it’s held up well.

Grout was dirty from being a rental for a few years. Called Sureshine and they cleaned and polished so it looked new again. Price was average compared to others, but the job was a bit better than another company I had used previously. I’ll definitely use Sureshine again in my new house.

These guys are just ROCKSTARS!! That's all I can say. They took care of everything we needed in a prompt, professional manner and went the extra mile. Would definitely recommend them and would use them again!

Professional, quoted (I thought a bit high) but their work and punctual completion was excellent.

We were sold a cleaner for the floors that needs to be diluted. We calculated the dilution to be 3 tsp to 25 oz of water after purchase. The cleaner was supposed to be given to us at time of cleaning but was only mailed to us after the job was completed when we learned of the dilution rate. We will never use the whole bottle of cleaner in our lifetimes due to the amount of cleaner and dilution requirements. It cost $50.00. Grout on kitchen floor looked a little better, while the cleaning of grouting on bathroom floors was done better. When I questioned the tech regarding the kitchen grout on the floor he said it would look lighter after it was dry. It didn't. Some type of white flecks were left on the kitchen cabinets that needed cleaning after the tech left. The main problem was that a fine crack reappeared in the kitchen granite behind the kitchen sink and ran to the back of the bay window. This crack had previously been repaired at the time of the crack and was not visible until after the work was done by Sureshine. Sureshine owner and tech had been notified before the work was done by them that there had been a crack shortly after the granite was installed and repaired at that time. Whatever Sureshine did reopened the fine crack. Sergio came on 04/27/2017 and looked at the fine crack and said it was barely visible and nothing would be done by them to repair it. He then immediately left. We will now have to hire a company to repair the crack. UPDATE - A second new crack on the front of the sink was only discovered after Sergio came out regarding the appearance of the crack line behind the kitchen sink. We feel that the crack in front of the sink must have occurred due to pressure created by the tech when the caulking was removed. UPDATE 5/24/2017: The owner Ted McFadden came out yesterday for 2 1/2 hours on the granite and the crack in front of the sink, you can see it but it is less visible, and the crack on the front is smoothed out and is not visible, and he was very cordial. He was very very gracious.

EXCELLENT..COULDNT BE HAPPIER..FROM THE FIRST PHONE CALL TO THE LAST GUY LEAVING MY HOUSE..VERY PROFESSIONAL AND THEY DID A FANTASTIC JOB..

I had 2 showers totally re grouted and sealed. Gerber the serviceman was very professional and like Sergio the manager had alot of helpful hints to make the sealant last and care for the tile. I gave them a B rating on the price only because I did not shop around and though I probably I could have found a cheaper price I am glad the quality was good.

The workers were very friendly and helpful. They did and excellent job. I would ask them back again.

Everything they did was professional.

Went well. Both consult and work was in time. Company followed up to ensure work was satisfactory.

The grout in the tubs and bathroom sinks were done well. The granite in the kitchen and living area was partially done, any area that took extra effort was ignored. When he said he was finished I realized that the area by the fire place was not done. He said it was because the screen was left up. I had to remove it in front of him and ask him to do it... I realized after he left that there was so much of the job that was unfinished (all back splashes and fronts of granite were not touched.) At this point he had spent 1 1/2 hours or less. I called and complained. The owner said he would send his manager out to take care of it. The man who came was not the manager and he arrived an hour after the time I was given. He "did" the back splashes but did not go to the top of the wall on both sides of the kitchen, he worked on an area that had a residue and got it off but not willingly and now I see that the grout on the granite was removed but not replaced on each side of the counter. This was a simple, straight forward job that has take two men to come out and do incomplete and half hearted work. It was at most a 2 1/2 hour job that cost $450.00!

It was awesome. I use them every year now to clean the counter tops.

Sureshine came in and spent several hours fixing it, that was eight months ago and the repair is holding strong and looks great. Because the original installation was so bad, there was no way for them to say with certainty that it wouldn't happen again, but for what I paid for the repair and how long its lasted so far, with no sign of it quitting anytime soon, I think I got what I paid for or better and I would definitely give them a call in the future.

Very pleased with the work done! Will have them come back again when needing countertops resealed. Great customer service!

excellent - did a great job - no issues

The estimator/owner was very professional. Workers arrived on time and worked HARD, leaving us with sparkling pool tile. I am very happy, and I would highly recommend Sureshine to my friends.

I purchased a new home that the builder put in a light grout color. I decided to use this company based on the reviews. The 1st time around sealing my grout it took a total of 6 hours. After Moping only twice the grout started turning dark. Called the company and the owner came out to view the floor. He sent another guy to reseal the floor. After only living in the a couple of months the brand new grout looks very dirty in lots of random areas. It's very noticeable that guest are making comments. I now have to hire another company to come out and figure out what is needed to fix the problem. So disappointed. This company has great reviews. Not sure what happened. The owner did not call back to see if the issue was fixed.