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Quick communication. He explained what was wrong and provided an estimate fix the problem. Unfortunately it was more expensive to repair than to replace the appliance.

Michael was fantastic. Extremely thorough. Explained everything in advance: what he would be looking for, how the inspection process would proceed. When possible, he showed me how to work certain appliances and how to provide proper care an maintenance. Coming out of the inspection I felt...

The best service I have ever had. The technician was courteous and provided information and tips to help us. Came in and went to work on the dishwasher immediately. He know exactly what to look for and gave us advice on whether it would be worth repairing or replacing the appliance, and what to...

Dead circulation pump on a 15+ year old Viking d/w that came with the house we bought. Time for a new one, even in Mike's estimation, so he didn't do the repair. But I was impressed with his diagnostic work, he was prompt, neat, professional, and thorough. I don't want to see my appliance...

I called for an apt and got a window of 10-1.  Otto showed up promptly at 10, which was great because I didn't have to wait around all day.  He was pretty honest about the machine costing more to repair with the bearing plus the labor. I was better off buying a new washer.  Originally, I had...

Our refrigerator stopped cooling so we called A Plus Appliance. They came out within an hour or so. The repairman was extremely professional and courteous. He quickly diagnosed the problem and replaced the part on the spot. The refrigerator has worked perfectly ever since. We would use them in a...

Came home from a vacation to find our viking range wasn't working. Called a number of places as soon as we realized and Star Appliances was the only one taking after hours calls. Slava came the next morning and found out the issue in less than 5 minutes. He also looked at our other...

They were recommended to me by an appliance company. The lady who had made the appointment for me was a little abrupt. They had come out when they said they would, but not as early as I would’ve liked. They fixed everything and knew exactly what to do. They also cleaned up after themselves. ...

They completely gutted out the kitchen, took it down to bare walls, put new wiring in, put all new appliances, new cabinets and all the other things. I had a great experience with them. There were a few problems but they took care of it.

I have always purchased my appliances from Sears. The experience was fine. When I bought the dishwasher, my kitchen was still being remodeled. I decided that I wanted a different color and they had no problem exchanging the dishwasher two months after I bought it.