American AC Heat Plumbing

Alex showed up on time and explained everything he would be doing. He not only checked our unit but the air flow in the whole house. He needed to replace some filters and had everything he needed in his truck. He was not only professional but also very cognizant of any concerns and our property. We will definitely use them again and ask for Alex to perfor:the service if possible.

It went well. Josh is very professional

I will only allow Johnny in my home for services on my heating and ac. He is thorough and great with honest recommendations.

The service provider Hank was very professional and thorough explaining all he did and why with pictures of before and after of our roof unit. He also checked the thermostat and the air duct vents in the attic and replaced the filter . We have not used this company before and we were pleased and satisfied,

Great - discovered a minor problem and arranged for someone to come out the next day to fix the problem

Joshua clearly explained everything he was doing to the unit and answered all of my questions. He was very knowledgable and personable.

Excellent service from Fred who was punctual, neat and very tentive to our needs. And very dog-friendly. He explained everything clearly so we understood what was being done and why. So much so, that we signed up for the monthly service club. We'll be sure to ask for him again. Thanks for the great service Fred!

Great. Professional and efficient service as usual.

American sold me an AC & Furnace system for $9,596.00, utilizing my existing duct work. During the first scheduled maintenance, 6 months later, they told me my existing duct work was inadequate for the new system, and the new equipment was only operating at 50% efficiency. They then tried to sell me new ducting for an additional $ 9,000.00. When I complained, I was offered a 10% discount on the new duct work. So, I did some research, and I found out that all newly installed HVAC systems are required by law to pass a HERS test to prove they were installed properly. American never ordered one, because they knew it wouldn't pass with the old duct work. The law also requires that if a new system fails the HERS test, the installers must make any and all repairs at no cost to the customer. American ignored my requests to perform a HERS test, so I filed a complaint with the State Licensing Board. Once contacted by the Licensing Board, American contacted me the same day. Without hesitation and within 3 days, they installed a new duct system, all for FREE, and the system subsequently passed the HERS test. I was able to find justice, but I wonder how many other people may be victims of this unethical business practice. Everyone that I encountered at American was extremely courteous and professional. So, it lowered my guard. Either the employees don't know of these unethical practices by upper management or the owner, or their great customer service is all part of a systemic business model. I just want future potential buyers to be aware before contacting American for any HVAC work.

Better than in the past. For TWO YEARS I was unable to get my FAN ON to work. Fernando finally discovered that the unit was not properly wired when it was installed and all the techs who have come to service the unit in the past two years failed to realize it.

The technician explained well and gave us choices of different thermostats. And he promptly set up the follow up appointment for us. So overall good except I found some black duct tape on my bathroom door and stucco scattered on my bathroom and bedroom floor which had never happened before. I guess those were falling from the attic when the technician climbed up there. Not a big deal, just need to clean it up.

Brett did a great job, he even replaced my a/c filter which was not part of the service request.

Very thorough.Quality of work is exceptional.

Very well. I have always had a great experience with this company.

The work was carried out in a truly professional and competent manner.

Service technician Ramses, an employee of American Air Conditioning & Heating, did an outstanding job performing maintenance service for the gas heating system, and the water heater, in my home! He was extremely courteous, helpful. and thorough. He explained everything about the maintenance and safety tests he performed extremely well. I recommend Ramses and his employer, American Air conditioning and heating , very highly for heating and air conditioning maintenance and repairs.

Great. Both George and Josh were on time. They set out mats and drop cloths so nothing got dirty. They were knowledgeable, polite and explained everything as they did it. I highly recommend this company!

The visit lasted about a 90 minutes and was focused on the heating system half of the system due to time of year. The system was fully inspected with parts removed in certain cases and re-installed, all with photo documentation. New whole house filter and other secondary filters were installed though the old primary filter to be replaced was still fairly new, but it comes with the service. System was tested and re-tested during inspection and after re-assembly. The tech, Danny, discussed the likelihood of installing attic installation at some point because it's out of code (1 inch vs 10 inch new standard) and the attic does get very warm especially during summer heat. Asked whether the A/C takes a long time to cool and I stated it does not. However, it's good information for consideration and I felt no pressure to take immediate action. At end of visit Danny mentioned the service also includes an inspection and draining of water heater, so I approved and we had a look, since it was not something I've kept my eye on. We noted there was a minor leak in the heater drain valve and was significant corrosion. It's an outdoor unit so not any danger of flooding but as the unit is 15 years old, recommended it might be good to replace at some point if it's not performing well or the leak becomes worse. I will try a cap first to see if that works. Overall, I was pleased with the visit and he was very professional and provided good information. I would highly recommend American Air, the technician that performed the service for me today as well as other staff I've worked with in the past during the primary HVAC removal and installation.

I personally monitored the entire process and was pleased with the installer's expertise and diligence. Additionally, throughout the entire installation, all my questions were answered to my satisfaction. I highly recommend American Air if you are a homeowner who wants to have it done right the first time. Great job !

As usual it went well. Technician was prompt, polite & informative

Gustavo is as good as they come. I feel like I'm in very good hands with his help. He has been out before and his last visit, I called and requested that it be Gustavo who comes out to do my maintenance service check ups every 6 months. Today was my service check up and my opinion hasn't changed. Gustavo really is a great guy! It is nice seeing the same person who "knows the layout" and is familiar with your product. He let me know how long it would probably take him and I completely felt comfortable continuing to do whatever work I was doing before while he did the AC service check. And he is so clean. There was nothing I had to clean up after he left! Plus bonus points for being nice to my dog. Thanks to the whole team at American Air Conditioning & Heating!!

The serviceman was courteous, professional, and explained all the steps he took in the service.

Very well. They arrived a little ahead of schedule, they were knowledgeable and efficient, excellent coordination with the crane service, and finished ahead of the expected finish time. They cleaned everything up when they completed the job and removed all trash.

It went fine. I have an old unit and the maintenance was performed quickly and efficiently. Though there were some things recommended I did not feel as if I was being up sold. Alex just stated the facts and let me make my decisions. I was happy with his work.

It was great. They arrived on time, kept me informed, and work diligently throughout the day.