Magic Touch House Cleaning Inc

Description of Work: .

Description of Work: This cannot describe the unprofessional and disrespectful tone of voice of one of the cleaners nor can it show the arrogance of Mauricio. |Mauricio was reluctant to make a late afternoon appointment to do a one time deep clean on my 750 sq. ft. home but we finally agreed to 2:30, which required that I leave work early, an big inconvenience to my job. It was during a heat wave so I arrived about 20 minutes early to open and cool my home for the cleaners but they were already there, parked in my driveway, blocking my garage and front door, causing me to park in the street. After they were done we checked the work and they cleaned any missed areas. When we got to the stove, the English speaking spokesperson said "Mauricio, he no tell us." I insisted that Mauricio agreed that the stove would be cleaned so they did it. I had other encounters with her where she argued and tried to explain away why she did not do something, always with "Mauricio, he no say". I wondered how someone so unprofessional and disrespectful to her employer could remain employed. I soon knew why. The next day I noticed more places they missed: dust behind doors, dirty window sills, one half of a book case poorly dusted while the other half was well dusted, and the inside of the oven vent had not been cleaned. I spoke to Mauricio who said he would send better cleaners to do the work but it had to be before 2pm. He became irritated and indignant when I said I could no longer leave work early and that I would not let them be in my home without me. We compromised on a late afternoon time but he did not tell me that those previous cleaners would do the cleaning although I had stated that I did not want them back. Once again I arrived home early to cool down my home for the cleaners only to find them parked, again, in front of my home, blocking my garage. It was around 100 degrees that day and they were waiting on my porch. As soon as we walked into the house, the spokesperson said "What you want us to do?" while the other two got right to work dusting the bookcase. I called Mauricio to complain about the cleaners. He loudly spoke over me, arguing that it was all my fault because the better cleaners do not work late, something he failed to mention when we made the appointment. When I mentioned the cleaners arriving so early and waiting in the heat he argued that I should not concern myself with them and that they had a new car and could sit in the car with the a/c on. I hung up and took the head cleaner into the kitchen and showed her the vent. With a smirk she pointed to the top of the vent, I pointed to the inside of the vent. She said, "Inside? Mauricio, he no say." I insisted so she pulled out from her pocket a can of something, told everyone to leave and began spraying the vent before I could open the window and door. I began coughing immediately and left the kitchen. One cleaner stayed in the kitchen but coughed so badly she finally left. The spokesperson came running out upset because the paint on the inside of the vent liquified and began running down the sides of the vent. She accused me of using something to clean the vent that caused her spray to react badly then called Mauricio who accused me of the same thing. No, I did nothing to cause a problem with the paint: my cleaning supplies are safe and mild as my chemical allergies and asthma do not allow for harsh chemicals. The rest of the cleaning was not completed as we all left the house until it was aired out and safe for me to reenter. I am reminded of the worst cleaning service in Garden Grove, CA every time I look at my ugly vent.

Description of Work: Overall a decent job. Although my last cleaners did a more thorough job there was a huge issue on whether they would show up. Magic Touch consistently shows up when scheduled. Initial contact was fast, easy and they were very responsive to my inquiry.

Description of Work: They come out every other week and clean my entire house. They have always been on time and they do an excellent job. I think the entire family who own this business are wonderful to talk to and I am completely satisfied. I would recommend Magic Touch to anyone needing a cleaning service.

Description of Work: I was very satisfied with this cleaning service. The staff were friendly, and they did a great job cleaning. At the end, they pointed out extra things they did, which I appreciate. I will use them again.

Description of Work: I thought everything was excellent however I felt that the service was a bit over-kill as they had too many cleaning people tackling my small home. This in turn may have hiked the price up to $150. Everything else was handled well.

Description of Work: They arrived early which was fine, washed my windows and cleaned the screens. The service they preformed the met expectations for what I paid for the service.

Description of Work: Very good work and detailed. |I will use them again.

Description of Work: The cleaning was excellent. However, there were other problems. I had a whole house cleaning. There was a large crew that came in waves for different parts of the house or aspects of cleaning. The problems were a TV and all 4 burners on my gas stove that did not work after cleaning. Also, items, including some that were medically necessary, were moved from their original locations. Brian left midway through the cleaning and I had to call him several times both on the day and the following day. I had recently had surgery for 2 broken wrists and was unable to deal with non-working equipment or relocated items. Also, the plastic liner for my kitchen wastebasket was not replaced. I caught the problem with the television before the cleaners left and it was fixed, although the person who fixed it initially tried to blame the TV or satellite service. I caught the problem with the stove and plastic liner when they had left the house but were at their cars. Three of the 4 burners were fixed. Brian offered to come the next day and, if he couldn't repair it himself, call someone at his expense. I told him all equipment should have been checked by his staff before they left. I also did not like that the cleaners took it upon themselves to move or rearrange my belongings without consulting me, especially since I was there the whole time. The next day, when I discovered that medical care items were not where they should be and could not locate them, I again called Brian. I did not like his attitude. First, he told me I needed to be more understanding. No. His crew needed to be more understanding, especially when the client was unable to use her hands. When he then told me I needed to be "more appreciative," I lost it. The client does not need to be "more appreciative" after paying $500 for cleaning. I was not informed that they would take it upon themselves to move things from their original locations. At this point, I used an expletive and hung up. I did not have Brian come to repair the 4th gas burner, which still does not work. In the intervening days and weeks, I have had difficulty locating other items that were moved. Further, Brian quoted me $135/visit to have my house cleaned twice a month. I have since hired the house cleaners my 2 neighbors have used for years for $100 with the same frequency and am very satisfied with them. I could not type this review earlier until my hands and wrists were stronger.

Description of Work: They completely cleaned my entire house. They were on time. They were pleasant and did an excellent job.

Description of Work: I noticed some meticulous details such as cleaned window jams and baseboards. They even vacuumed the couches. Overall a very good product.

Description of Work: We have clutter and an 18yr old girl who does not keep her bathroom clean. They deal with it. They do Window sills and the runners in sliders as well as cleaning the top of trash cans. I like the details.

Description of Work: Top to bottom cleaning of a 3 bedroom, 3 bath home. They did an phenominal job! They are fast, honest, caring, dependable and are amazingly hard working. Our home truly sparkled when they were done! They did the oven, refridgerator, chandeliers...incredible job!

Description of Work: Magic Touch House Cleaning was very professional and thorough. From, the phone conversations, to the estimate, to the actual cleaning, everything was handled very well. We had our entire house deep cleaned. I definitely recommend them.

Description of Work: This company provides a crew to clean my home once a week. They are prompt, thorough, professional, reliable and honest.

Description of Work: Clean

Description of Work: I will hire them again. My only disappointment is that the crew sent out was limited to what the owner checked off on his check-off sheet. EX: I wanted them to remove the grill on the refrig so they could clean it, and clean the floor beneath better; crew said they could not because they couldn't chance damaging my refrig. Immediately I realized unless the owner checks it, they can't do it. Next time I must be much more detailed with the owner since crew cannot make any decisions themselves. Probably a good policy for liability and for cost of a job for the company; I'm just used to cleaners who can decide on their own how best to clean and I will have to adjust to that.

Description of Work: Not on regular sched. yet.

Description of Work: They cleaned my apartment.

Description of Work: House cleaning

Description of Work: They did an outstanding job of cleaning, everything in sight, and then some. As a result, they will be cleaning every month.

Description of Work: I contacted Stephanie Lara of Magic Touch during the early part of the week of August 29, 2011. I did this solely on the other Angie's List reviews. We initially scheduled a meeting for her to walk through the house to give me an estimate for an initial cleaning to occur on Thursday, September 1, 2011 at 11:00 AM. She then called to reschedule because of a conflict. We ended up meeting on Friday, September 2, 2011. Stephanie was nice, but gave me a high quote of $350 for the initial cleaning. I felt that although the price was high, I would get a lot of things done that I cannot do as a result of a shoulder and back injury. When she left, she said she'd call with a date or two. She proposed Thursday, September 15, 2011 at 1:00 PM. I accepted, and called to confirm. Unfortunately, Stephanie did not correct her records to reflect that I had confirmed the date. She then went on a trip and upon returning, found that her brother had booked another client for my time slot. She called to inform me of this at almost 9:00 PM on September 14, 2011, but I did not get the message until September 15th. When I called and was told what happened, I was pretty upset since this is the second scheduling screw-up. I felt that if they couldn't make calendar entries very well, they might not be all that great at housework. She got a little defensive when I expressed my dissatisfaction, and to be fair, she offered to have a crew come on the 16th, but I had already made plans. So, even though she told me it was an honest mistake, which I believe, I had lost faith in the company. Her brother surely could have confirmed with me that I had reserved that date before reallocating it to another client. He didn't even try. I have shied away from family businesses in the past, because when something goes wrong, there is reluctance to fix the internal problem. This would appear to be another communication breakdown, at the very least, and inadequate standards as well.

Description of Work: $65 DOLLARS A WEEK. HOUSECLEANING TOP TO BOTTOM.