The Plumbing Therapist

We had a great experience with this job. We had previously used TPT for a plumbing repair and were impressed with the quality of the work, fair price, and the great customer service we received. (See separate report.) We had previously considered re-piping our 80-year old house, which still had the original galvanized plumbing and which had no water pressure because of the corrosion in the pipes. A previous owner also had re-plumbed the original shower/tub in the 1970's using plastic-stemmed fixture (another reason not to miss the '70's!), so we were ready to get this job done. Mike Denico, the owner, gave us a competitive bid and based on our previous great experience with TPT, we went with him. Mike did the work himself, with assistance from his Dad, Brian (who did our previous repair), and Javier. In spite of the fact that the job took twice as long as expected due to the complications of working in an old house and the especially quirky way the original plumbing was configured, Mike and crew kept smiling and working just as hard. We got a quality job done cleanly and with as little intrusion into existing walls as possible. Mike also made sure that we had water every night and kept things picked up so that we were never inconvenienced during the job. Brian did a great job with patching the walls and went above and beyond what was promised in the bid. What impressed us most was when my wife and I offered to pay Mike something extra because of the additional time he was spending on the job. Not only did Mike refuse, saying that he would stick with his bid, but almost seemed insulted that we would offer. The integrity and pride of craftsmanship shown by Mike is all too rare these days and impressed us very much. As long as we live in town and Mike is working, he will be our plumber. The results of the re-pipe have been great. We now have fantastic water pressure in the entire house, we have a shower that works properly (no more pliers to turn on and off) and will not wear out, and we were able to take two separate water systems and tank water heaters and get everything on one system. We love our new hybrid hot water heater, which gives us endless hot water on demand, even when several uses occur at the same time. While much of what we paid for cannot be seen because it is under the house, we can take our friends and family down to the basement and show them our cool new stainless steel, wall-mounted, 98% efficient water heater. While we may have been Mike's greatest challenge, we couldn't be happier with the outcome of the work and the unbelievable customer service we received from Mike and his crew. We already have recommended TPT to others and would happily do so to anyone!

they came out the next day after I O.R. called them and they completely it on time and with excellent quality workmanship. I was so impressed that I will use them again when I have a job of my own that I am paying for.

Each instance has been wonderful, with professional and skilled staff.

My phone call was answered pleasantly and an appointment was scheduled according to our needs. Altho the plumber was delayed by traffic, he called to alert us and still arrived within the designated timeframe. Brian was the owner's father and was very personable, friendly and cordial, and worked quickly. In no time at all, the toilet functioned again to our great relief (pun intended) and he wrote up the invoice directly with the Angie's List discount. This was our second use of Plumbing Therapist in 3 years, and as before, we were completely satisfied and will call them again with our plumbing needs.

Michael was great. He was knowledgable, friendly and professional. He ran into a snag where he found an extra leak when replacing the main in the front. He spent quite a bit of time digging, finding and fixing the leak. We were worried about what extra money this would cost us, particularly because he didn't give us an estimate for that piece. In the end, there was no extra charge for the extra work that he did. He stuck to the estimate. Additionally, he noticed that another line needed to be replaced and was able to give us an estimate on that line and a new water heater while he was there. We were very impressed and will certainly have him come out again.

I made a call and scheduled an appointment for between 8 and 11 the next day. At 9:30 he called and said he was there. I showed him the problem and he got to work, about an hour later he was done. Showed up on time, no fuss, got the job done.

I asked them for an estimate through their website. They responded within a day ON A HOLIDAY WEEKEND!! They provided a good, detailed estimate. I called them within 2 days and set up an appointment for my next day off. They arrived on time and were very friendly. The work was done within 20 minutes and was $20 under the estimate. The problem was fixed just as I'd asked. I am very happy with my experience and will call them for my next plumbing issue.

Brian arrived as scheduled, looked over the two dripping faucets (bathtub and shower) and the frozen drain plug (bathtub) and estimated the work at $160. The faucets and drain plug were fixed in two hours and are now working fine.

It went extremely well. They gave me a written quote with labor, parts, permits before I hired them. They did not go over their quote. They were professional and I liked their confidence. The building department signed off on the job quickly. They came back and painted the pipes on the outside of my house so it matched the exterior paint. They made sure everything was hooked up and working properly before they left. They are now my new plumbing company because of the quality of their work and integrity.

Shower head valve could not be repaired. Replaced with a new valve.

Brian, the owner's father, did the work. He was on-time and worked very efficiently. Brian was cheerful and clearly very skilled. He did not mind me tagging along, answering my questions and explaining what the issues were and how he was making the repairs. The good news was that our hot water heater just needed the connections tightened and the air conditioner condensate pump was fixed with the installation of a check valve. I was impressed with Brian's ability to identify the problems and get the repairs done effortlessly. My initial and a follow up calls with the office also were answered cheerfully by the owner's sister (sorry I forgot your name) and all of the arrangements were handled accurately and with consideration for my schedule. The Plumbing Therapist is a great company that I would definitely use again for our plumbing needs.

It was a pleasure working with The Plumbing Therapist from initial contact through completion of the estimate. To accomodate my work travel schedule, they scheduled our estimate for first thing the next morning, Friday October 9th. When Mike was held up on another job, they called immediately and rescheduled for Saturday morning, the following day, though it was only for an estimate, not an emergency. Mike thoroughly discussed the potential re-piping solutions with us before and after going down into our crawl space to ensure he had an accurate assessment. We were very favorably impressed by his innovative alternatives to tearing up walls and floors, But he also encouraged us to test out whether the problem might, in fact simply be rust or other particulate having traveled into the faucets before we scheduled the pipe replacement. He explained to my husband exactly how to do that - and fortunately for us, we were able to resolve the problem ourselves this weekend. If we have any plumbing problems in the future, we know who we are going to call!

They were polite and responsive. The owner's father came out the first time, looked at the problem and told me what was wrong. He then arranged to come out the next morning with one of his colleagues, and they did the job to my complete satisfaction.

They do excellent work. The plumber that came out worked with me, tirelessly to get the job done. I really appreciated the job that he did. Whenever I have any plumbing problems with either of my rental properties, they will be the ones that I call!

I called Sunday and asked if someone could come by on Monday. I could not get cold water in my bathtub. The plumber arrived within the time range promised. They turned off the household water and determined the valve threads were stripped and the valve was clogged. They flushed out the pipe and replaced the valve. I'm getting plenty of water.

I finally have a plumber I can recommend! The service was fast, efficient and effective. Mike is professional, friendly and competent. My only complaint is that he arrived later than scheduled on both occasions. The first time they called one-half hour before the appointment window was to end; the second time I had to call them.

I had an upstairs shower that was leaking. I contacted my home warranty. The person that they sent out did not even turn on the water he just looked at it and said that it was the drain. I had TPT come out and give me an estimate on replacing the drain. The estimate was very reasonable so I authorized the work. When the technician arrived he cut a hole in the ceiling to access the drain. When we turned on the water we realized that it was not the drain, but a four foot crack in the drain pipe. The technician told me that this repair should be covered by the warranty. I called and because TPT worked previously with my home warranty they authorized the work. I still had the technician replace the drain and that was done at a very reasonable price. Would I highly recommend TPT in the future.

They are excellent beyond belief. They have a family firm. They are very thorough. They provide super service. They communicate with tenant. They take care of everything. You don t have to shadow them. They even helped me diagnose a problem with one of my tenants. The tenant wasn t communicating with me and the Plumbing Therapist got him on the phone with me.

They were on time and did quality work. They explained everything that they did to me, and cleaned up well after themselves. Its hard for me to compare price, because other people won't give estimates over the phone.

It was good. They were friendly and professional. They were prompt on both occasions.

Mike arrived on time and was very pleasant to work with. He not only did the required job but went beyond to be sure that everything was prepared for the dishwasher to be installed by another company the next day. Everything went smoothly with the dishwasher installation but the refrigerator installer stripped the fitting for the water hose. I called Mike and he worked me in that day to fix the problem at no charge. I will use the Plumbing Therapist for all my plumbing needs in the future. It was the best experience I have ever had with a plumber.

Mike had done some previous sprinkler valve repair work for me, so I called him for the latest leak. He arrived on time, quickly identified the part needing replacement and left to make the purchase. He returned in a reasonable length of time, I wasn't timing him so can't say exactly how long, made the repair, we settled up with payment and he was on his way, all within an hour.

For my second service call, I called in advance to schedule work. On the day of the service, I received an urgent phone message stating that they were overbooked and could not do the work that day. This was unacceptable since I was moving the next day. The receptionist had scheduled only one hour for the work and the work required at least two hours, so no one was available until Monday. I was moving on Saturday and the work was originally scheduled for a Friday. I had explained exactly what service needed to be performed and the person kept placing me on hold to ask someone what to do.

They are suburb. Price was extremely affordable and they were extremely professional. I would highly recommend. They are very courteous and honest as well.

The field manager came out and he discovered very quickly that instead of having low water pressure in the shower that I had a faulty shower head. Charged me nothing for the visit. He was very pleasant, and never made me feel stupid.