Response from ACS Roofing
Yes, we did offer our Leak Inspection Service that we normally charge for. Based on your answers to our questions, this is a persistent leak issue Per our conversation: The roof was newly installed and shortly after had developed a leak near the air conditioner. This leak was checked by the roofing company who did the installation and their conclusion was that it was an HVAC issue. After the HVAC company checked it, their conclusion was that it was not the air conditioner causing the leak. Again, the original roofing company came out and did some caulking to the area but again, it was still leaking. Based upon this information, our Leak Inspection Service was offered. Why we have our Leak Inspection Service: When a leak cannot be stopped after several attempts, it becomes necessary to do a more thorough examination of the area to determine its cause, possibly even performing a water test or taking other diagnostic measures. This requires more time then a typical leak issue and certainly more experience. Mark, who is a Certified HAAG Roof Inspector, has helped many homeowners over the years by discovering the cause of their problematic leaks. This is his expertise and those homeowners who have used this service know the value of it and have gratefully paid more for it. The 129.00 price for the Leak Inspection Service was actually a discounted price from what we usually charge. It is unfortunate that we were unable to make another customer happy with our quality and attention to detail that we always provide with our inspections.