ACS Roofing

I found Mark, Amos, and the other ACS Roofing staff easy to work with. They initially answered my questions and then provided a quote for supplies/labor and a timeline for completion within just a few days of my initial email, which I appreciated. Work was scheduled a week later, and my re-roof was completed within 4-days -- after which they appropriately cleaned up. The pricing was reasonable enough and the work was done professionally.

Total waste of time. I made it very clear when they came I needed the inspect *and* repairs done. It took two weeks to get the estimate--I was told it would be two days. When it finally came there was no price. One more week after a call and email only to be told they "couldn't get the job done in time for rainy season, but you can use our quote for other vendors." When asked when they could do the repair there was no response. Look elsewhere for inspection and repair. They gladly took my money for the inspection and I was told it could be applied to the repair work. Hi Victor, sorry about the late response. After reviewing our schedule, our inspector informed me that our schedule is full for the upcoming season, so we wouldn't be able to perform the repair work before the onset of winter. You can definitely use our report to get other bids. We apologize about this. Thanks

This was a small job but the team came out and made a fix before heading out for the rest of their day. The work was attentive and careful and a competitive price. Would hire again.

Excellent service...very professional

Mark came out the day before the first "atmospheric river" was to land in Sacramento in January and repaired a leak that appeared as a bubble in our kitchen ceiling that morning. It was the first sunny day between storms and they came out and fixed the leak same day and then scheduled the repair and complete assessment of the remainder of the roof. The repair and maintenance work was done promptly and professionally with supporting before and after pictures and explanation of repair and materials. The professionalism and attentiveness of everyone we dealt with in the company was outstanding and welcomed.

It can be hard to find a roofer that will respond to your call and come out to look at your roof. It's even harder to find a roofer that is competent with tile roof repairs. Prior to hiring ACS Roofing I had other roofers come to the house and try to repair an area where a major leak was. None had succeeded. ACS Roofing exceeded my expectations with their professionalism and how thorough they were with identifying the problem and completing the roof repairs. The area causing the major leak needed extensive repairs and ACS Roofing was upfront about what needed to be done, how long it was going to take for the repairs, and how much it was going to cost. I was also provided with a report of other problem areas on the roof and what needed to be fixed. The team was very professional the entire time. I was always contacted from them in a timely manner, from my initial call for an inspection to the final contact of the completed roof repairs. All my questions were answered in person, on the phone, or via email. They showed up when they were suppose to be at the house and let me know if there were any delays and why. All the trash was either cleaned up at the end of the day or put into a small pile away from where anyone would walk or drive. There have been multiple storms since the repairs have been completed and I am happy to say that there are no more leaks. I am completely satisfied with the work ACS Roofing has done and would recommend them to anyone needing help with their roof, especially tile roofs.

These folks know their business! Compared with the two other estimates I sought, the ACS crew understood the source of the problems, saw alternative and best solutions, knew their materials, and were on the job and finished in short order. The added bonus was that they took initiative to check out the entire roof of many peaks and valleys, corrected other minor problems, and cleaned out all the valleys and crickets that can hold water when cluttered with debris. Mark Tate, the owner, personally climbed all over the roof and made the thorough inspection and provided documentation and clear photos of all trouble spots. Over the two or three days of work, he stayed on top of the job through his very efficient and amiable employees, returned to consider alternative solutions to the condensation arrangement and we settled on a solution better than the original, and he made a final inspection as well. Considering a complex roof, some necessary creative invention to solve the runoff problems, and the range of issues to be dealt with, I felt the price was reasonable. They clearly value their customers and respond as readily as an emergency unit on-call because, as Mark said, "You are now our customer; we need you to be satisfied." I will hire this company again whenroof issues arise.

Really great experience all around--all communications were timely and professional, the folks that did the work we also punctual, conscientious and friendly. Never really happy to have to write a $2K check, but these folks made me feel like I got my money's worth--highly recomended.

The company owner came out personally to do the estimate. Prompt and very professional. I really liked them. I ended up choosing another very good company to do the work, but it was close.

I highly recommend ACS Roofing! From our first contact with this company they have been professional and courteous. They provided us with updates and communication throughout the project. They even impressed my dad, a retired contractor who is very difficult to please. No surprises, straightforward paperwork and excellent work earns this company an A+!!!! Roof looks fabulous and we have received many compliments from friends and neighbors.

ACS gets 5 stars for punctuality--other contractors could take a lesson. I was promised an initial inspection between 3 and 5 PM; Mark arrived at 3:10. His estimate/bid arrived by email the next day--it appeared to be in good order and at a competitive price, so I accepted. Work was scheduled for the next business day starting at 9:00 AM and that's precisely when the crew arrived. The workers appeared to be highly skilled and professional. As for the quality of the job, that's going to take the next heavy rainstorm to fully judge, and that won't happen for several months. At least, in observing the work in progress, I'm left with an expectation that they did what needed to be done, about as well as it was possible to do.

I like their thoroughness. They were very good about inspecting and in fact when we had a little rain scheduled they came over before they were due to start just to make sure they took care of the worst of the leaks so that there were no further interior damage. They were very thorough and gave very clear explanations of options. I asked them to make me an estimate for patching the existing roof and completely ripping it off and installing a new one; they did that. When I elected lower cost option they didn't pout about it, they got started right away. They have excellent employees. They were courteous and quiet sometimes I didn't know they were working up there until I walked outside and saw them. They cleaned as they went. They didn't block people's driveways in the neighborhood. They were very attentive in explaining what was going in and where they were. They pretty much finished the whole job in about four days. They were prompt in finishing and in general it was another good experience. I've recommended them to several friends and neighbors.

I was disappointed. While I initially contacted them for a repair to our gutter guards (which they had not installed). I made it clear that I was going to be re-roofing the entire house and also wanted a bid. They charged me a service charge just for coming out - but did not come prepared to do the repair work. Instead, they had another guy come out later in the day who arrived 2 hours later than scheduled. In my experience, the service charge is usually included in the work to be performed. It's a safeguard against making a service call but not being hired to do the work. I found this annoying because roofers generally do not charge to come out to do a roofing estimate. They charged $350 or so for the actual gutter guard repairs which took less than 15 minutes - plus the initial service charge. They gave me a roofing bid in pretty good time, but never any follow-up contact. I certainly did not feel like a valued customer and went with a different roofing contractor.

Based on great AL ratings, I contacted ACS. I would simply suggest it is more helpful to make it known the company is not currently performing re-roofing work, except in the case of an emergency. This alternate approach should enable the customer to make contact with other great companies who are ready, willing and able to perform the desired work. Had I known the company was not performing re-roofing work until February, I would not have contacted them. Of course this is a minor issue and I don't intend to unfairly disparage ACS. However, it is not productive to communicate with a contractor who cannot meet your needs in a timely manner.

I was looking for gutter and roofing materials for a gazebo project and wanted the materials to match what was on the house. Contacted several companies and ACS Roofing was quick to respond and was extremely helpful in getting the gutter and roofing materials that I needed. I just let them know the specifics and they were able to order and deliver everything. They could have just ignored my requests since they were not going to be performing the work necessary to install everything, but they were very accommodating to all the particular requests that I made. I would work with them again and refer them to anyone needing gutter and roofing materials and/or services.

Very well. we were pleased with the entire process . ACS was very professional provided detailed quote and change orders during the entire process . Provided a number of options for material and samples were provided . Work was performed on schedule weather permitting. Communication with project manager was very good, we were informed of each step of the process . I would highly recommend ACS .

It was time for us to replace our roof and gutters. We contacted four roofing companies who we found on Angie's List. ACS Roofing was the third company to give us an estimate. Mark Tate of ACS Roofing was very knowledgeable and went over all of our options with us. After meeting with the fourth roofing company we decided to chose ACS Roofing and we are so happy we did. They did a fantastic job. We could not be more pleased with our new roof and gutters. I will recommend ACS Roofing to all of my family, friends and neighbors.

I requested the free estimate advertised by ACS Roofing for installation of a suitable attic ventilation fan and was merely offered their WHF/Attic Ventilation Assessment for $189, with a $25 Angie?s List member discount--- although, they did stipulate that the full amount would be credited against the cost of work they ultimately performed. The person responding to my Angie?s List inquiry didn't have expertise with regard to services they offer and purportedly specialize in and seemed more interested in cross-selling additional services than addressing my immediate needs, even after I explained we already have a WHF, had recently replaced our HVAC system and had additional insulation blown in by a SMUD approved contractor. After this experience, I would be skeptical of doing business with this contractor.

I called and asked for a bid on a re-roof job. I stated I was in need of an estimate in a timely manner. I was told the soonest they could send someone out was a week away, and that it would take at least another day to get the estimate. Two weeks passed and I had not heard from anyone. Finally, I called them back and they acted like they had never heard of me. In all of my conversations with them I never got the impression that my business was important to them. I even asked them at one point if they were interested in giving me an estimate, or if I was bothering them. I have no idea if there quality is good, but my experience was not good.

ACS roofing (Mike, Amos, John and a few others) came at day of install and completely described the process. This product and install was exceptional . Great professional and clean up afterwards

The service was excellent all around. After installing a new roof for us 4 years ago we had a small leak a year later . They came and fixed it within 24 hours of our telephone call. Last year they cleaned our gutters. They arrived on time and completed job quickly, cleaning up when they were done. Today they came to fix a noisy wind turbine on our roof. It was fixed within 24 hours of a telephone call.

We asked the contractor to our home to look at a roof leak due to the recent rain. He was very quick to show up and provide what seemed like good customer service. He sold us on what seemed to be the cause of the problem and told us his associate would perform the repairs the following day. His associate came to the house and spent about 15-20 minutes on our roof. Later we would find out we still had a leak, they never performed services that were in the repair agreement, and they refused to address the problem. We hired another contractor to come out and look at this contractor repairs and fix the roof problem, In conclusion, we were overcharged, the problem was not fixed and the contractor failed to provide his service guarantee. We think that he is writing his own Angie's list reviews.

Apparently with ACS Roofing a "free" estimate actually means $75. The owner showed up on time for the appointment and handed my wife and I a bundle of material which was primarily on composite shingle roofs when we need a tile roof. No problem there, he didn't know before hand, but then he didn't have any information about tile roofs. Essentially he instructed us to do research online and contact him later when we knew the specific tiles that we wanted to use. For a project of this size I expected some guidance and recommendations. For gutters it was the same story. He didn't have any brochures and just told us to "look around" and let him know what kind of gutter we wanted. He gave zero useful information about pricing for either tiles or gutters. Finally he told us that we'd need to order a satellite image of our house in order for him to provide any pricing. The cost for the image would be $75. He made sure to let me know he wasn't making any money on the image, just passing his cost along to me! So much for a free estimate... By the time he left he'd taken up almost an hour of my time (which I took off from work) and I had nothing. No insight into the tile he would offer, no real insight into the gutters he would offer, and absolutely no information about the cost of the job! Just a waste of my time...

They did a wonderful job. I would definitely recommend and use them again.

They did more than they were contracted to do and I will definitely use them again.