Gene's Lock & Key

Gene came out promptly, was friendly and courteous. Fixed the problem with parts from his truck. Didn't try to upsell. Price was reasonable for service call and parts. Highly recommended!

Excellent. On time, professional, and work was quickly completed.

Lock on patio sliding glass door suddenly stopped working. We thought we would need a possibly expensive service call, but this vendor had us take some pictures on a cell and text them over to him. He then called us back and instructed us through about a ten-minute procedure. So far the lock is holding firm and can once again be accessed from the garage/backyard area, instead of relying on the old "broomstick in the track" method, which is somewhat workable security-wise but does not allow access from outside. We are impressed. He probably could have charged us for a service call we like this approach much better!!

The job went smoothly and was done in a timely manner.

Gene answered my call the first time I contacted him, from then on it was by far one of the smoothest repair services we've experienced. In addition to putting up with endless questions from my toddler, Gene fit me into his schedule within a day. He tried to use pieces that we already had, rather than use his own materials and charge me for them. The work was done quickly, luckily he checked his work more than once because he discovered a glitch that he fixed on the spot. Had he not done that, I would have discovered it and would have had to call him to come back. We hired Gene again a few weeks later to fix a different issue with the lock - same experience and fabulous service!

I am in the process of *possibly* inheriting a condo in Long Beach, CA. The condo has been vacant for many years, though someone had broken in at some point. I am currently in San Jose, CA. I contacted Gene a few short days before heading to Long Beach to get the locks changed and the place lightly cleaned out (cleaning by another Angie's List reference!)...on a holiday weekend. Gene told me he could squeeze me in on Friday if I arrived by 2pm. And that was the plan.... But it has been many years since I've been to Long Beach. And I had forgotten just how bad the traffic was. Gene called to check on me at one point, and it was looking like I'd arrive just before 3pm. He said that was okay, he had a little flexibility. And then I got lost in the Los Angeles hills during a "rest" stop. So 3 came and went, and Gene called to check in again. Again he said he would work with me and to call him when I reached a certain point. And then I got lost in the Los Angeles hills...again. Back on the 405, and Gene calls to check in again. He decides he will go ahead and go over to the building and check my unit out. He discovered that indeed all three locks (two on a screen and one on the door) would need to be replaced. He called to give me the quote, and started the work out in his truck before I even arrived. Once I arrived Gene had the locks changed very quickly. He even saved me the starburst door knob frame originally on the door when the place was built (1959). It was very sentimental to me, and I was touched. God willing, I WILL be inheriting the place. So I will need locksmith services again, and it will Gene I call. He knew his job, was very professional, and I appreciate him working with me to help me out as I only had that one day.

The locksmith arrived at the promised time, he then asked me to show him the locks that I wanted to be re-keyed. After I showed him he got his tools and quickly completed the re-keying. Outstanding job, I'd recommend using their services.

Gene is friendly,punctual, efficient and affordable.

Gene the locksmith, responded promptly to our call to key in the locks on our new front doors. He is professional and very easy to work with. He did a perfect job and made us extra keys as well. We recommend him highly.

Gene was professional and responsive. He was able to come by immediately to check out our front door lock which just spun in circles when the key was inserted without ever locking. He assessed the situation and ordered us a replacement part that day. He came back a few days later when the part arrived and replaced the broken piece. Great experience. We would definitely hire again.

Gene was very helpful on my the phone. He arrived promptly and he was able to open three locks on a desk that had been locked for years. Gene is very professional. I would highly recommend Gene for any services required by a locksmith and we will definitely call him the next time we need a locksmith.

I used Angie's List to find him. I called him at night and he was there the next day. He was able to give me maximum peace of mind and total security with my very limited resources. I felt very safe with him in my home. He was so wonderful. He was quick, efficient, and professional. He is a man of integrity and character and he has great pricing. He went so above and beyond. He is so thoughtful and considerate.

I called Gene after having a couple of estimates to fix the front door which would not lock from the outside. Gene took measurements over the phone and requested I send him a picture. He said the problem could be fixed with an oversized strike plate. (The others I had talked to wanted to tear out part of the framing and replace the wood which would be much more expensive.) He arrived the next morning with the part and fixed it. The deadbolt was not functioning correctly either, so he also replaced that. I was very impressed with his expertise and professionalism. Since he was there I had him look at the door on another unit that would not shut correctly. He was able to diagnose the problem in less than 5 minutes. I had always assumed it was because the door warped in cooler weather, but apparently the person who installed the door used inappropriate screws which caused it to sag. He replaced the screws with longer ones and it now closes with no problem. I would not hesitate to hire Gene again and I would definately recommend him to others.

We recently purchased a home and wanted to have all of the exterior locks keyed to one key. Gene was called and come out the very next day to perform this work. Gene showed up on time and went right to work. He did a great job rekeying all of the locks. We're very satisfied with the service Gene provided and would definitely use him again.

Great. I explained scope of work over the phone, he gave me a reasonable estimate. He arrived at the appointed time, finished the work in a timely fashion. Cleaned up the site and charged me no more that he estimated.

I had called Gene to ask if he installed peepholes in front doors. He said he did and could get them from his supplier. Since it was the day before Thanksgiving, Gene said he could come out on Monday or Tuesday of the next week. I told him Monday and we established a time. He arrived a little after the arranged time, knocked on the door and introduced himself with a handshake and a smile. Gene then showed me two different peephole designs and told me the price of each one. We discussed each of them briefly and then I chose the one I wanted. I then asked him a couple of "locksmith" questions which he answered completely.. He then proceeded to measure the spot in the door after checking my height to where the peephole should be. He double-checked the measure and proceeded to drill the hole. Within 25 minutes he was done, cleaned up and ready to go. Gene was very pleasant. When he left, he shook my hand and thanked me for the business. If I ever need a locksmith again, I would not hesitate to call Gene. I would also recommend him to my friends.

I found Gene on Angie's List and he had the most reviews of any local locksmith. All "A's" and lots of positive reviews is what I always look for when searching for someone on Angie's List. I spoke with him on the phone and made an appointment with him for the next morning. He arrived exactly when he said he would. He checked the locks, as I wanted to make sure they were deadbolt locks before he re-keyed them. I also wanted a larger key which he accommodated me with. His work is very professional. He is courteous and friendly. I will recommend him to anyone that has the need for a good locksmith.

I called Gene regarding changing the locks on the door to my new home at 8:30am on a Saturday morning. He was able to perform the work the same evening. He arrived on time and quickly re-keyed the locks and provided me with spare keys at a very reasonable price. Additionally, he provided me with instructions on how to use the locking system on my patio door and program remote controls for my garage door. Gene is thorough, conscientious and has a great sense of humor. He lived up to his great Angie's List reputation and then some. I would definitely utilize his services again and will recommend him to everyone I know.

Gene was a few minutes late, but called ahead of the agreed upon time to let me know. He verified what work needed to be done and got right to it, replacing both the deadbolt and knob sets. He waited as I tested the replacement locks to be sure everything was working as expected, and then took the old parts with him so I wouldn't have to dispose of them. The whole thing took about 30 minutes. I found Gene to be friendly, outgoing and knowledgable about his profession.

Gene was prompt, friendly, and very helpful. I would definitely recommend and use again.

Excellent. gene was prompt, clean, and quick.

It was a great experience. Gene responded quickly, showed up on time, and did a great job.

I had a frozen lock on my front security screen door which could not be closed again for fear that I'd be trapped in or out of the house. As I had three other locks that were old and a mixture of manufacturers, this seemed like a perfect time to call a locksmith and get the bad lock replaced and the other locks as well with new ones with a common key.The first locksmith I called did not work on Saturdays. I called Gene, who was very nice on the phone and was willing to come out and we agreed upon a time. He was running a little late from a prior job, but was a professional and called to let me know. When he arrived, he quickly assessed the situation and stated that two of the four locks were still good, but he would re-key them to be common with the two new locks that were needed. He did an excellent job and his suggestions were spot on. The price was less than I had originally expected and he did not try to sell me more than what was needed. I will definitely be using Gene for any future locksmithing that I need.

Gene arrived on time, was fast and friendly. The price was fair and included the lock.

Gene was prompt and professional. I would recommend and use again.