Gene's Lock & Key

overall he did a very good job.

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I was running errands all day on Monday and found that I had forgotten to schedule a time for a locksmith to come out to change the locks on my new home. In the off chance that I would get someone to come out on my day of errands I checked Angie's list and dialed Gene. Gene was very friendly and polite when I called at 2:30pm on Monday. He was in the middle of a job but took a moment to identify my needs and see what he could do about scheduling a time to come out. Thankfully he was able to squeeze me in THAT DAY! I couldn't believe that he would be able to make time for me that quickly. Once Gene arrived he went over all of the locks and even made a recommendation about a trouble lock that I was dealing with. I had an exterior door that I was not given the key to and I was sure that it would result in me accidently locking myself out. Gene found that because of the type of lock he was unable to change the pins but he was able to disable the lock so that I would not lock myself out. Once he finished the job I told him that I was a bit worried about locking myself out (as I?m a bit forgetful) and would probably be seeing him in the future. Even though it would cut off the potential need for future business he offered me some great advice about how to keep a secure key on the exterior of my property. He mentioned that I could easily get a lock box from a hardware store and use it as my "emergency key" should I get locked out. What an awesome recommendation! I would recommend Gene to anyone that needs fast, reliable service.

He was able to avoid the replacement of the entire lock by just replacing the cylinder. This avoided me having a much larger expense. Punctual, professional. I would definitely recommend, and will use him again if the need arises.

Very competent, and helpful in terms of defining solutions. We supplied the materials, so our cost was all labor. He was here maybe two hours. I was a little surprised at the price (higher than I expected). but he fixed everything I asked for, and the work is top notch. I did not ask for a quote before he started, so that's my fault. I WOULD DEFINITELY CALL HIM AGAIN.

Gene was able to come over the day I called, found out what our needs were, and went to buy the doorknobs. He went to 3 different stores to find the right ones (he informed me by phone that it was taking longer than anticipated), came back and installed them that afternoon, rekeyed our deadbolt and provided us with the number of keys that I requested. Once he had the knobs, the job took him about an hour. The job ended up costing about $20 less than he estimated. He was very professional, and the knobs work great.

Gave me an estimate over the phone-sugjested i get the part to sve money. He was very knowledgeable and detail oriented. He made some recomendations that made total sense. Will be using him again.

Excellent. On-time, committed to complete the work, courteous, very experienced, and very competitively priced.

Great service. Gene asked about what needed to be done and gave a quote for the service and what each lock would cost over the phone. Set up an appointment for the next day. He called to confirm since we were coming from out of town. He quickly assessed the situation and got to work, while I went to get new double cylinder deadbolts. He completed the job quickly and made sure all of the new keys worked in all of the locks. Definitely recommend his work.

I was delighted with Gene's service. He was available on the date and time I requested. It was pretty far from his business to my house in Fullerton, so he wouldn't do a free visit, but he came up with an estimate over the phone based on some photos I sent him, and he stuck to the estimate. My parents were at the house when he came and they were very impressed with his professionalism. He seemed to really appreciate the fact that all the locks were original from 1922. He took my dad with him to the Home Depot to pick out the locks, and he installed everything beautifully. Afterward, he sent me a brief email summarizing the work done and costs.

Gene picked up the phone directly when I inquired about a quote, I didn't have to leave a message and wait for a call back. He was professional, informative, and a straight shooter. He established quick rapport, gave me a direct quote of exact costs of service call costs, re-keying costs and key duplication costs. He was available to do the work on the same day I called. He works out of his mobile key truck so has no office overhead costs with employees. He arrived a few minutes late but called to let me know he was running a few minutes late. I walked him around showed him the work to be done and he went to work immediately. I had a painter at the house which I was getting a quote from at the same time and Gene waited patiently until I had a break to ask me a question and then waited patiently to walk me through the work he had done, give me the keys, try out all the locks and then get paid. Gene is a true professional that I would reccommend any time. Steven

Gene really knows his stuff. As soon as he saw the lovely door he said he'd run into this problem before - in fact, he had talked to a distributor of these doors (thinking of getting one himself) and told him they used crummy locks (I guess they have changed this). Anyway, he had to remove the lock, buy a new one and install it. He keyed it so I wouldn't have to go out and have extras made again (I didn't ask - he just did this and I really appreciated it). He's a good guy.

Gene showed up on time and did the job well! He was able to install the deadbolt in our steel door without a problem. We discussed lock security and he recommended a pick-proof cylinder for our doors, which we ordered for installation next week. His prices were good...I paid way more for less work the last time I had my locks re-keyed. Good guy!

The work turned out good. I spent about $95. They were professional and punctual. I would rate them highly and would use them in the future, if necessary.

This was not Gene's specialty but he referred me to Broadway Locksmith Shop in Signal Hill. This is a great example of professional conduct. Gene is an honorable man so don't hesitate to do business with him.

I own a duplex and had to re-key the door locks in preparation of a new tenant. I wanted four of the locks to work with one key and the other four with a second key. I called Gene's Lock and Key and Gene gave me an estimate over the phone, and said he'd be there in about an hour. He arrived in about 50 minutes, did all the re-keying and made the requested keys. His estimate was almost exact. He was professional, friendly and a pleasure to deal with.

We needed the front and garage door dead bolts replaced immediately. Checked Angie's List for local Locksmith's and called (2). First Locksmith I left a voice mail and then called Gene from Gene's Lock & Key (who serviced our area) @ 4:35pm yesterday afternoon and he answered the call and we discussed what we needed and he gave me an idea of costs and he was available for next day morning Friday @ 9:30-10am so we set up appointment. He was here @ 9:30am sharp and we reviewed the 2 door locks and discussed the finishes we wanted and he was out to our local Home Depot to get the locks. He also bought a replacement front door decorative handle set just in case we were interested but since we have strict Association rules, we opted to wait to replace that until I checked with the association. Unfortunately, 1 of the locks had been tampered with and was missing some hardware so he had to make a return trip to Home Depot and he first asked if we were OK with the time? Yes. Gene was very pleasant and had us review the replacements and we are very pleased! We will recommend him to all our neighbors.

I remodeled my new condo and had to fire a contractor. Due to the circumstances, I felt the need to change my locks on my condo immediately. I signed up for Angie's list and have never used their services, so I looked up Locksmiths. I went down the list. First was a Locksmith in Los Angeles, and he did not service my area. The second Locksmith was Gene's Locksmith out of Los Alamitos. I called him and informed him of my situation. He actually scheduled me that evening after his son's ball game (9:00 p.m.). He was understanding of my situation and felt as much as I that this should be considered an emergency service. I am thankful to Gene for taking my call and scheduling me in immediately. I will use his services again and I do give him a high recommendation.

We'd been having to get into the house from the back door and use an eyeglass repair screwdriver to push back the latch from the inside when we had to go out the front door. This hardware is only 4 years old (I definitely wouldn't recommend it but that's another review). When I called him on the phone and described the problem, he asked which model hardware we had. Once he'd determined which it was he told me that this model hardware very commonly had this problem. Here's the professional part: He recommended that we send the old model back to Schlage for a refund. Apparently he'd confronted this problem before and his customers had luck getting their money back from Schlage. He didn't *have* to tell me that but he was kind enough to share the information. The only minor glitch (and since I'm a parent I totally understood it) was that he was late. But, it was due to his son's baseball game which went overtime and they had to grab a bite to eat afterward. The fact that he came out on a Saturday AND he'd let me know (when I initially called for the appointment) that his son had a game that day, more than made up for the tardiness. Like I said, I'm a parent and I understand games can go over unexpectedly.

Gene was extremely personable and performed the tasks requested without issue. He was quick and the work was well done. I would definitely recommend him.

Although we had the last appointment of the day, Gene managed to turn up 15 minutes after his scheduled appointment. Professional, friendly and very knowledgeable.

Very good work! Although Gene was late to arrive, he did an AWESOME job. During the process if re-keying the locks, he found that one of the locks was broken, and one wasn't compatible to use the same key, so he made cost saving and functional recommendations on how to fix the issue. In addition, Gene helped figure out what to do with the mailbox key at no charge. Overall it ended up costing less than I anticipated, and he was working for quite a while. He is friendly, diligent, and provides quality work.