Terminix - Commerce

They were good. Every one of these places needs us to sign up and that's the catch. The catch with Terminix and with all the rest of them is that we couldn’t just get one visit to get rid of our current problem. We have to sign up for a certain amount of service per month. Terminix was the most reasonable all together. I was happy with them. The guy was extremely helpful .He listened to my concerns. He used appropriate poisons in the appropriate places because one of the rooms was more heavily infested than the other ones. He used natural poison where he could because I have kids in the house. He also used heavy stuff, and they are gone now. I just had a minor flea infestation from a dying cat. They did a really good job. With regard to price, I wasn’t super happy. They should let us be and just let them come once and get it over with. They called to say that they could come out and do an inspection for free to make sure that all the fleas were gone. I thought that was a touch of class.

We met with the guy and he came over to do the work. I am thinking of hiring them for my personal use.

It's been uneventful; it's fine. They were prompt and did their job.

We pay them every three months. My husband usually handles it but I have not noticed any bugs. I think their price is really high. We probably will not use them in the future because they are expensive.

The salesman who did the initial inspection and with whom we signed the contract was very professional, thorough and friendly, however after the sale was made and the job order signed, communication from both him and the Terminix company became very problematic: - No one called from their office to set up the days for the carpenter to come out to do the pre-fumigation repairs; he just showed up at the door one Saturday morning. - Prior to the carpenter's second trip out to finish the rest of the job, his office called this time to schedule a day and time that was convenient for us, however the carpenter showed up again unannounced, 3 days earlier than scheduled. - No one from the office called the day before the fumigation was done to confirm what time the crew would show up or give us any other details about the procedure the next day. - No mention was made by the salesman, the company nor in literature left with us that the fumigation gas would severely burn the leaves of houseplants or kill landscaping near the foundation of the house. - The day before the fumigation job was to begin, I accidentally found out (not through the salesman, nor by their fumigation dispatch office calling me), that they would need to keep the fumigation tent up for one extra day, which cost us an extra night at a hotel including additional meals out. - When I called and complained about this and the other issues to the salesman he "promised" to make it right by extending our warranty or providing some additional pest control service at no charge... yet after the job was completed nothing was done, nor did any communication take place from Terminix or the salesman to support that promise. - Finally after waiting 3 weeks for a follow-up call from the salesman to hear what was being done to make up for all of the inconveniences the job caused us, I contacted him and he responded saying that he had made it up to us by providing us with an extra year warranty on the job and that "the paperwork would be coming in the mail within a couple of weeks". As of this date (3 weeks later) no "paperwork" has arrived in the mail nor have we heard from the salesman or the Terminix office. On the positive side, the fumigation job itself was performed in a professional manner by a courteous crew, and the carpentry portion of the job was performed in a neat and professional manner by a carpenter from ServiceMaster. Unfortunately however, I felt it necessary to give a "D" grade to the overall professionalism of the job due to the other aspects mentioned above that caused us much inconvenience, frustration and extra money

Terminix are very friendly and get the job done. They answer the questions. They are thorough and you can call them at any time after duty and they come in a short time. They are very professional.

They were quite knowledgeable and honest about what they were trying to sell and I appreciated that. We were able to negotiate the price, which also helped. The quality of their material was very good, but the workmanship was not excellent because there were some problem with the work. However, they have a very effective inspection system and they sent two different inspectors to inspect the work that was done. They acknowledged that there were problems with the work, which were significant, but not serious and they're coming back to fix it.

We have no issues at all with Terminix. They show up on time and are very friendly and helpful.

The process went very smoothly. The sales staff, especially management, were very helpful and accommodating. I received an excellent price - better than any other that I interviewed. Superb follow-up and overall responsiveness and service. I would recommend them.

The above was the story from start to finish. I prefer to use family run and small businesses with good reputations, none of which applies to Terminex.

Poorly and I had to delay the closing of escrow two time as I had to hire another contractor to complete the repair work.

Too long a story -- just don't choose them

OUR HOUSEKEEPER CALLED TERMINEX AND TOLD THEM WE HAD TOO MANY SPIDERS IN THE HOUSE. THEY QUOTED A PRICE TO COME SPRAY AND "TAKE CARE OF THE PROBLEM". THEY QUOTED $135 AND SAID THEY WOULD COME QUARTERLY. THEY CAME AND ONLY SPRAYED OUTSIDE AND CHARGED $165 (OR SOMETHING LIKE THAT BUT HIGHER THAN THE QUOTE). THEY SAID THAT IT WOULD COST MORE TO SPRAY INSIDE (AFTER THEY ONLY SPRAYED OUTSIDE!) AND THEN LEFT. I CALLED TERMINEX AND TOLD THEM THEIR SERVICES WERE NO LONGER REQUIRED AND CHALKED IT UP TO EXPERIENCE. A FEW WEEKS AGO I GOT A CALL FROM TERMINEX SAYING THEY NEEDED TO SCHEDULE WORK; I TOLD THEM WE HAD CANCELLED AND WAS TOLD "OK". TODAY I GOT AN EMAIL SAYING SERVICE WAS "SET FOR 9/17" AND I SPENT 10 MINUTES ON HOLD TRYING TO GET A HUMAN WHO THEN ADVISED "THE RECORD SAYS YOU WERE HAPPY WITH SERVICE AND YOU HAVE A ONE YEAR COMMITMENT". AFTER SOME POINTED CONVERSATION WITH A REP (AND MY LETTING THEM KNOW THAT I WAS HAPPY TO FIGHT WITH THEM AS PUBLICLY AS THEY WANTED IT TO BE) THEY SAID "OK. ITS ALL CANCELLED". THE TERMINEX OF OLD IS OBVIOUSLY NO LONGER AND INSTEAD THEY ARE A FAST TALKING NON-DELIVERING OPERATION. IF I HAD NOT PERSISTED IN MAKING SURE IT WAS CANCELLED I HAVE NO DOUBT THAT MY CREDIT CARD WOULD HAVE BEEN CHARGED. AS IT IS I WILL WATCH THE NEXT FEW STATEMENTS CAREFULLY.

They were very friendly and explained a lot of things for me. They were patient with me.

They are really crappy. The technician is fantastic and he is the only reason that I even continued with them because the customer service center sets you up for appointments and then arbitrarily cancels them without calling me. They rescheduled them without calling me and they did that to me not only once, not only twice, but three times. It was horrible. Their customer service center is horrible. I would continue using the service only if the technician is still with them. If he were to change companies, I would go somewhere else. It was $425 a year. It was $125 upfront and they come 3 more times at $99 each time. I was lucky enough that the technician called one of the times when they set up an appointment and didn't tell me. He said that happens all the time to them. He was very professional and he was fantastic. He was very thorough and did a great job. I was very happy with him.

My advice is to AVOID TERMINIX at all costs. They USED to be good and reputable....if I count what all I spent on the services they supplied, they have gotten thousands of dollars over the years. I used them for subterranean termites, airborne termite, other pest control, etc. Still no reports, no apologies, no attempt to adjust their charges to my credit card. As a matter of fact, they not only did not respond to my realtor, new owners' realtor, new owner nor myself, they also totally ignored American Express's requests to clarify charges. So hopefully this part is dropped - but no thanks to Terminx.

Terminix inspected my property for termites (both drywood and subterranean). They gave me a quote for drywood termites and a "termite inspection and protection plan" for subterranean termites because they found no subterranean termites on the property. This was July 17, 2012. On July 27, 2012, I accepted their offer for the termite inspection and protection plan but not for the quote which covered the drywood termites. They did not honor my acceptance pending a re-inspection of the property for subterranean termites. This tells me they were not confident of their inspection on July 17th. So instead of "fooling" around with this company, I decided to go with another company. Still, I feel Terminix should have honored their offer of the termite inspection and protection plan.

We have been using Terminix 20 years. They are always on time for their appointments. They all always call before they come. And they kill the bugs. We had other companys that we would call but they never come out.

We discovered we had termites several months ago and after cancelling due to a work schedule we were finally able to go through with the fumigation. Unfortunately when the fumigation team arrived they discovered that we had swallows nesting on our roof. As explained by Ezekiel the terminix rep, swallows are an endangered species and one can be fined up to $20,000 per bird if harmed therefore they could not go further with the fumigation. I was shocked to hear the supervisor Tom on his walkie talkie suggest to Ezekiel that it was really a hornet's nest and not birds, and then when Ezekiel informed him the home owner was present he said "What a waste of a day." I later called our rep, Steve to inform him that we would again have to reschedule. His exact words were, "I want to put a bullet in my head". He was frustrated that we again had to reschedule for another reason. He then suggested that I get one of my workers get a pressure washer and hose down the nests. I told him there were birds inside and he said "they're just birds". His comments were offensive, and unprofessional, not only that he was suggesting that I commit a felony. He called later for a follow up and we informed him that we would not be doing business.

Pricing was bad. Most of the people working there were okay except for the people who came to put the termite tent.

They are very thorough, professional and friendly. They make sure that we knew exactly what they were doing. They also gave us tips on things we needed to do.

I liked them. They always call before they come out to confirm. The quality was fine. We originally got them when we moved into the house because the previous own had quite a few animals and there was a huge flea infestation. It was horrible. We changed the carpet and painted but they were still here. It was the worst case that they had ever seen. I think they were excellent.

They didn't spend enough time here; I talked to the guy a couple of times about it. I don't think I would be using them again; there are too many other choices.

If I see any problems they will come back out at no charge. I like that there are so many things that they do so I can deal with one company. They provided extra attic insulation. They do my termite inspections and also have a warranty inspection. I also have them for subterranean and drywood termite inspection. The only thing I didn't like is that this past time they didn't call to tell me they were coming out. It was a new person on the route and he didn't know there was a doorbell on my gate to ring. He didn't know how to get in so he left me a card that said I am sorry I missed you. It has since been resolved. Other than that, I have always been pleased with their service.

They were the ones around here when I first needed the service. They have been with them since 2000 and their work is guaranteed. If I see anything I can just call them and they come right out.